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Resolved! Prepopulate fields on a service catalog item using a URL

I am new to ServiceNow but I have been asked to prepopulate a catalog item's variables from a URL that is passed to the end user in an email.  From my searches on the ServiceNow community, I came across two helpful articles and followed their guidanc...

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Colleen1 by Tera Contributor
  • 9667 Views
  • 14 replies
  • 5 helpfuls

Resolved! Not allowing update of property: "property name"

Hello Experts, I've an UI action (GRC VRM scope) which is setting the system property (GRC VRM Scope) value. This is working fine when I'm in GRC VRM Scope but I'm facing below error If I do it from Global scope. Not allowing update of property: "pro...

Test232 by Mega Expert
  • 3628 Views
  • 7 replies
  • 0 helpfuls

Resolved! Notifications: Send notification to dynamically selected group

What is: Working on a notification. I see that a previous dev created a notification that looks relatively normal. The "Who will receive" tab on the notification has a valid Assignment group selected, and there's a email script  on the "What it will ...

How to Prevent duplicate records through transform map?

Hi, I am trying to load data from Aternity to Software usage table using transform map. When I tried to load the data to software usage table there are duplicate records with same user name, publisher, product and last used date. How can I prevent th...

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reddy8055 by Tera Contributor
  • 1535 Views
  • 2 replies
  • 1 helpfuls

Resolved! RegExp to include comma as well

I have a client script that allows only (-ve) numbers along with decimal values up to 2 places. I want to allow users to use commas as well in place of decimal (dot) if they want. I am using the below expression var regexp = /^-[1-9][0-9]?(\.[0-9]{1,...

Setting Requested For With an Item Variable

I am having an issue setting the requested for field from an Item variable and was wondering if anyone had a solution. We would like to set request.requested_for field to the value of a variable in a requested item. This way, the Service desk can req...

rburns by Kilo Explorer
  • 14547 Views
  • 9 replies
  • 20 helpfuls

How do you consider inbound emails - Incident or interactions?

Hello, I am trying to get an answer about processing emails sent to Service Desk function. Do you let your users to send emails (to report an issue or for inquiries)? If so, do you create incidents, interactions or something else? I know some use inc...

Tomas L by Tera Contributor
  • 614 Views
  • 2 replies
  • 1 helpfuls