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Resolved! Transform script not working properly

Hello Experts, I have been trying to insert data on a custom table using transform map script, but every time it is inserting records  I want that script should check if that id exists in the custom table and user table or not , if exists it should u...

Ujjwala1 by Tera Contributor
  • 800 Views
  • 3 replies
  • 1 helpfuls

Restrict visibilty of tickets based on Assignment group

Hi Team, We have 5 towers such as A,B,C,D and E and each tower has different assginment group,and we can differiantate the assignment group on the basis of Type field in Groups table, So we want members who belongs to any one of the towers and its re...

KARAN24 by Tera Contributor
  • 1287 Views
  • 8 replies
  • 0 helpfuls

Compare date field in flow designer

HI Team, I have requirement to check if a record is older than 12 months based on a date field. I have scheduled a flow designer to run weekly which is fine. But I dont see any option where I can check if the date is older than 12 months. I think thi...

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ShAn21 by Tera Guru
  • 1855 Views
  • 3 replies
  • 0 helpfuls

Resolved! Difference between Backout and Ignore of the update sets

Hi all, Can you please brief me the difference between the Backout and Ignore of an Updateset. For suppose if we make the update set as ignore which is moved from dev to test which is already committed and then it is changed to ignore, is all customi...

Bhargavi K by Kilo Contributor
  • 3184 Views
  • 9 replies
  • 5 helpfuls

How to create new tab on landing page in agent workspace.

Hi Experts, I have a requirement to create new tab on landing page of agent workspace. Can anyone help me how to acheive this? Screenshot has been attached. I want to create the tabs on the yellow color highlighted parts.

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SK36 by Tera Contributor
  • 923 Views
  • 5 replies
  • 0 helpfuls

Resolved! Unable to create a service offering

When trying to create a Service offering in the Service portfolio management, i always get the message : 'Invalid insert. Service with SN App Service ID: BSNXXXXXXX already exists.' I think the counter parameter for incrementing the count is wrongly ...

Frank70 by ServiceNow Employee
  • 5110 Views
  • 10 replies
  • 11 helpfuls

can I use Try...Catch statement in a Business rule so that Try statement updates certain field in alm_hardware and if there is an error it catches the error using Catch statement ?

can I use Try...Catch statement in a Business rule so that Try statement updates certain field in alm_hardware and if there is an error it catches the error using Catch statement ?     My requirement is : I need to update certain fields in alm_hardwa...

EKTA2 by Tera Expert
  • 560 Views
  • 2 replies
  • 1 helpfuls

Ad-hoc approvers in change request record.

Hello,On Change Request form, we have created one field (List type) which accepts multiple users and when Change record is in Assess state, it will send approval requests to these users.Earlier, we have tried to send approvals using Change Approval p...

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