Hi I am having a requirement. I am having one catalog item to order virtual machines. It contains two variables : 'hostname' and 'serial number'. These two variables are not visible in form. They are visible on RITM and sc_task. When the task is crea...
Hello all, I want to implement set variable read only on order guide on the choose option page but not able to find any solution tried doing below catalog client script on order guide but it is not working any help???? function onLoad() { se...
Hi All, In San Diego there are many workspaces like Service Operations Workspace and Service Owner Workspace. I would like to know the difference between Service Owner Workspace and Service Operations Workspace. For what purpose Service Owner Works...
Is there a way, with Walk-Up experience, using a role or User Criteria, to limit who can schedule an appointment?
Hi @Ankur Bawiskar I am trying to populate the subcategory depending upon category on service portal but its not working. It show no value in subcategory. Will you help me in this? Thank you. Client script: function onChange(control, oldValue, ne...
We are currently using both the employee center and standard navigation UI. We want to direct users with ITIL role to the standard UI while directing non-ITIL users to the employee center when they click on the link that comes in the email notificati...
HI I have created a new date variable, For this date varable i need validations like, I should select only 7 business days after dates and it not allow to select saturdays and sundays Can any one help me on this. Thanks Prasad.
Hi all, I am trying to create a hyperlink to help end users understand what they need to add to the field while submitting the request. The hyperlink needs to open a PDF document for their reference. Please find the screenshot attached. 'Guidance fo...
Hey Everyone, An Agent reported noticing that a few of their closed reqtsk records states had changed to 8, When I open one of these records I can click the "state" drop down and see the label 8 in the list, if I click the "state" drop down on anoth...
Hi, I have a UI action on the change request form as 'Conflict Calendar'. Once I click on the ui action, a calendar view of the change request opens as given in the image below: There is a row called "Blackout Schedule". How to change that Black...
Hi Team, As a admin I have "admin' access but doesn't have 'security-admin' role. How can I get this role to assigned to me. Our Support parter team members have that role, but those are not in contract with us now. so whom I have to reach to get t...
I created a form and I want to make one field read-only for the certain roles. .how to achive this. ex: i need manager field non-editable for the user who have the these two roles 1. employee manager, 2. project manager.
Hello, I want to auto populate the value of caller and created on by incident number on catalog item.(Please find attached Catalog form). I have written below script code it is passing Null (What code line need to add for Populate Created on date). P...
Hi, How can we check if requested for user has already raised request? How can we stop submission of form if request is already existed for user who has been selected in requested for field. I tried with hidden field but I wanted to understand best a...
Hello Experts, We have a custom field on custom table which we have pulled out on incident form, that field is of choice type and set as 'Dropdown with None', Now the issue is whenever we are creating new ticket , that field value is showing none, bu...
