Resolved! How can I view the incidents assigned to me in My Requests widget?
Now, in the My Requests Widget on the Service Portal, only the incidents I created are displayed.How can I view incidents created by others and assigned to me?
Forum Posts
Anyone knows about Interaction table Queue field?
My client asked for this field (Interaction.queue) to show in Active Chat list in agent workspace. I added it to the columns. But then they are complaining that they are always empty. I checked all Interaction records and the Queue field are all empt...
Resolved! how can i display info message in catalog form
Hi All, below is my requirement. based on operation i need to display info message like below 1) test1 2) test2 using add info message (i need to use single info message). Is it possible to get?
Resolved! transform script target field
Hi, I have a scenario where if I get any value that doesn't exist in choice list (target table field is a choice list where label and field = ABC). The issue is how to set the target field value to the default value as 'ABC'. Please help me with this...
Resolved! How to know the related list tab name
How to know the name of related list tab? I mean unique name
Send a CSV export to a third party file path using REST API
I have a requirement wherein i need to extract csv of location and send it to a third party endpoint available through REST message POST request upload. I suggested Export Sets but they require only though REST message. Could you please help me. I ha...
Resolved! Virtual agent - get actual interaction record in the topic
Hi, we are working on creation of incident from the virtual agent topic. We have created our custom field "Parent interaction" on incident and we would like to have this field populated with interaction, which is created automatically when user init...
Flow designer not updating stages in Requested Item record
Hi everyone, Can anyone suggest remediation to update stage in Requested item record via the Flow designer. Read lots of articles and ServiceNow support links followed every possible suggestion but Flow designer does not update the stage in Requested...
Resolved! how to make the rejected comments visible to the requester in service portal as well as work notes?
how to make the rejected comments visible to the requester in service portal as well as work notes? @Ankur Bawiskar @shloke04 @Mark Roethof @dvp @Anil Lande @Jaspal Singh @asifnoor
Showing an Alert when we add attachment to any catalog item from the portal.
When we add an attachment to any of the catalog item from the portal it is showing me an alert. But when we are attaching the attachment from the try it after opening the cat item from the maintain item menu it is not showing the alert. We have to ...
Hide display name in reference variable
Hi All, I have used the following filter in variable attributes for custom table field ref_auto_completer=AJAXTableCompleter,ref_ac_columns=u_group_approvers,ref_ac_columns_search=true,ref_ac_display_value=false My requirement is to di...
Open UI16 URL from Agent workspace
I like to open UI16 URL from an UI action in Agent workspace. I have a UI action "Create Security Incident" in an Incident form. By clicking the button it should redirect to Security Incident new record creation form in UI16. I used below line of cod...
Resolved! Sub category is not populating
Hi , we have a catalog under which we have added Something is broken as category under it we have added Report an Issue (record producer which generates Incidents when submitted). The issue is when a category is selected , sub category is not getting...
Project/Task Tracking in ServiceNow
We have an out-of-the-box instance of ServiceNow Incident and Problem Management modules. We are looking for a way to track time spent on projects and other tasks using the incident module or the problem management module. Does anyone have any ideas ...
Attempting to update RITM through Approval Record in Flow Designer
I'm getting an error when I attempt to update the RITM of an approval record. I have a Flow that is triggered off the approval record every day. At the 30 day mark, it rejects the request in the approval record. However, it will not automatically upd...
