Resolved! Change Request Approval Groups
Is there a way of allowing only certain groups to be Approval Groups for Change Such as - Change for Operations, Change for Infrastructure etc Many thanks
Forum Posts
Resolved! Hide/Show UI action on the basis of child task
Hi All, I have a Button on the Change Request form named "Mark Complete". I want that button only to be visible when all the Change Task (Child Task) of the same change request are close. Please help with the code where to write and what to write. T...
Resolved! Can the changes directly apply to the workflow without publishing to again?
I had a requirement to make some modification in the existing workflow. By directly amending the workflow activities in the flow, Does the desired changes will capture in the updateset or do I need to republish again with the new version to get them ...
Assignment Groups Missing in Group Hierarchy in Incident Form
Hi Team, I am having an issue with the group hierarchy on incident form. we have a lookup field for assignment group on incident form. In that field group hierarchy some groups are missing. But when I search them manually they are showing up. Is ther...
Resolved! Where do we configure the translation for process flow formatter?
Hello experts, I was tasked to rename the workflow status of our change request, and first I tried modifying our process flow formatters, I was able to modify its label but I don't know how to modify its equivalent translation. Do any of you have an...
Resolved! How to check if a role (ITIL) is assigned to any users directly? Meaning not through an assignment group.
Thank you in advance! My team is currently doing an audit on our ITIL licenses, and we want to check if any users (active and inactive) have ITIL role assigned to them directly, and not through assignment groups that contains ITIL role.
When I am trying to open the URL of survey this shows error.
I am Facing this issue in survey. When I am trying to open the URL of the survey It shows error "You are not authorized or the record is not valid". Anyone has any idea why this error occurs. If yes please help me to resolve this issue. Attached the ...
Resolved! assessmentUtils().GetAssesementURL(current.sys_id); taking user to /sp.
We have the below script in the message of a notification. It yields, https://XXXprod.servicenowservices.com/sp?id=take_survey&instance_id=000659671bcd0950c762cb37624bcb93 Note the SP in the instance url. We want these assessments to go through o...
how to make field mandatory based on the view
how to make field mandatory per the manager view.
Resolved! What is Data migration in ServiceNow can any one provide me from the scratch
Hi, What is Data migration in ServiceNow can any one provide me from the scratch. regards,
How to add existing Dashboards to agent workspace
How to add existing Dashboards to agent workspace
Create a Floder to MID Server by Flow Designer
Hi，Can you tell me? I Want to create a folder on the MID server with the incident number as the folder name when an incident is raised in ServiceNow by Flow Designer. by the way How does MID Server appear in Flow Designer？ Best！
Resolved! Display Field from CMDB on Catalog Item
Hi, I am trying to create a catalogue item which contains 2 fields from our CMDB. The first field is a reference from the cmdb_ci_server table from which the user can select a list of our available servers which works fine. The second field needs to...
Resolved! How to change the filed label when other field value changes
Hi, Would like to change the label for a field when the other field values changes in Form View. Please suggest on this. Thank you Kirankumar Nalla
VA bot points to oob 'sp' url prefix portal. How do I update that to our current custom prefix?
Hi All, I'm testing my oob bot conversations, and in my dynamic greetings, I get an accurate msg that states I've got two open INC's. When I select one of them to get a detailed view, I get an error 'the page can't be found'. The url, sys_id, etc is...
