Hi, I was thinking to write a before transform script, so that the transform map runs on a field only on insert and not on update. We have a field called 'information' and i want to update the field to 'aar integration' only on insert and leave as is...
Hi ALl, we have a situation where in the HTML tool editor options on the knowledge article have gone missing and are not consistent. Kindly take a look at it below :
Hello Folks, As of now our SLA clock pauses only on Hold Awaiting Caller, Awaiting Client Availality and pauses on Resolved state. I would like to know what is the industry standards that they practice for pausing the clock. Often times tickets brea...
I used this script to generate request and its respective task from Scheduled Job var cartId = GlideGuid.generate(null);var cart = new Cart(cartId); //give sys_id of catalog itemvar item = cart.addItem('016a8e91872d0110d0d4ca27cebb35b2', 1);cart.setV...
I have a user who has create a template which sets, amongst other things, the Assignment group and Assigned to fields on a new incident record. However when applying the template they get an error message Template Applied with 1 conflict Unable...
Hi All, I have a requirement to store the data in this Cost Center table so, wanted to know the purpose of this Cost center records in the (cmn_cost_center) table? @Ankur Bawiskar Any idea on this Cost center records purpose and where we are going to...
I have set the property to TRACE still it doesn't load the flow and keeps showing the message - Flow reports not available. Check system property com.snc.process_flow.reporting.levelOpen Context Record PFA images for details.
Hi I have a requirement : I need to Auto create incident task when the Major incident feild is Checked and incident state is changed to resolved. For this i have created one business rule conditions : AFTER - Update Major incident is true state c...
I am in need of a way to allow our users to provide a name for their cart when they are checking out. Currently when the 'My Requests' list is viewed it is impossible to determine the details of the request by looking at the list alone. Each item nee...
Reference Icons on Service Portal forms are taking default view.I removed related list from Service Portal and Self service view.Then also forms have Related links.
We have a button in service portal, onclick of which we want live agent chat to open in the VA popup. FYI, We are using advanced work assignment. Ant suggested approach for this will be really helpful.
I want to enable incident auto resolution virtual agent But getting error while saving it. Please let know how to enable this.
Hey all, i need some asssistance creating a script to update model categories on some hardware models that have the incorrect model categories captured. Issue i am tryiing to resolve is most of our EUC devices have been captured as both Computer a...
Now, in the My Requests Widget on the Service Portal, only the incidents I created are displayed.How can I view incidents created by others and assigned to me?
My client asked for this field (Interaction.queue) to show in Active Chat list in agent workspace. I added it to the columns. But then they are complaining that they are always empty. I checked all Interaction records and the Queue field are all empt...