Hi, For one Incident record I have attached Attachment. After few days somebody deleted that attachment. 1. How to check who is deleted that attachment? 2. In which table I will find attachment which I have attached? I have checked in attachment a...
when user got notification when SLA is Breached as you can see below when user click on that Link he is goes to below agent workspace page instead of that page i want to go deirectly on that incident form like below Screen Shot ...Above is TASK S...
Hi Team, I have a requirement where i need to show users according to locations.Some how it is working but not as per the design. Expected functionality: I want to display user records when user clicks on the button Current working functionality...
Hi all, We want to know if the Orchestration plugin is free or not? And what's the fee for using it?
Hi I'm trying to use window object in UI Action but getting error: Uncaught TypeError: Cannot read property 'open' of null please don't ask me to enable this: glide.script.block.client.globals. Let me know if we have any alternate options function pr...
In a catalog workflow using Activity Properties: Set Values setting Configuration item(cmdb_ci) to X Configuration item. In RITM list view Configuration item(cmdb_ci) is showing as X but when RITM is opened Configuration item(cmdb_ci) is empty...
Hi, I want to make field which is list collector of location table to display only active values. the below locations are made active = false. I need only true values to display in field.
How do I link KB articles to the "Related Articles" section in Incident or Catalog Forms? In every form, there is a "Related Articles" section at the bottom. I assume this is designed to be linked from the knowledge base. Our intent was to publish sp...
Hi All, I am writing an email script so as to get Request number as a hyperlink in the notification. But I am getting current.number instead. It is taking me to correct record so means that the hyperlink is correct but I want it to show Request numbe...
Hi - I just wanted to ask, what is the default maximum limit for adding service catalog items on a shopping cart for a Service Catalog?
Hi all, I have a requirement to assign a particular assignment group in Incident, change , and SCTask only by certain group members. Every one should not be able to assign this group... For example say there are 3 groups Group A , Group B and Group C...
Hi All, When an incident is promoted to major incident, the major incidents should be shown in announcement widget in portal. I have created a BR to create announcement which is perfectly working fine. Below is the BR to create incident announcement-...
Version: Dublin Patch 3 Table: u_case_taskExtends: u_caseExtends: TaskField: u_authority_level on Table u_case and inherited on u_case_task When I hit New Case Task and populate the u_authority_level field and hit save approximately 75% of the time...
Hi All, The requirement is when the state of incident(major) is resolved, the field- 'resolved' populates the time when the state is changed to resolved. so when the state changes to resolved, i want to populate the value of field 'resolved' in the f...
Hi All, How long does the email logs remain in the system. ?is it one month or 1 year, is there any duration ?