We are trying to create a series of surveys chained together using Triggers. The idea is that we want to create surveys on configuration item records, and use the data of the CI to assign the next survey. The problem we are having is that we want e...
Hi Is there a way to know if the user has changed a field value in a catalog item. I am using onChange catalog client script. On change of a variable in portal i need to know if the field was changed by user. For the context I am using API to autopop...
Hi, I have a requirement when inbound email received from service-now with the subject line with RITM numbr, it should create a new record in the table 'department' and that record should have that inbound email as an attachment. This should be appli...
Hi Team, Requirement is that user will create bug in JIRA system , the same ticket should be created in ServiceNow. Is it possible to Create ticket from JIRA to Servcie-now? If yes how could we create it ,is there any documentation arround it. Note...
Hello, I want to import data from external file expected it would be excel file. This I have implemented using the record producer where solution enables users to submit a record producer with an attached excel document which generates a data source ...
Hi Team, My Requirement is in custom table How to set state value using Flow Design . in work flow we are using set values moving next state , in flow design is there any option? Thanks, karishma.
Need to create ACLs to restrict the ITIL users to view the attachments. Currently there is no restriction on unauthorized users accessing documents which needs to be restricted
Hello All, I am facing issue regarding RITM and Catalog Task .When I submit my form on service portal so ,my variable does not visible on the RITM and TASK but some time visible and some time do not visible. I have checked variables global as tru...
hello experts, attached is a screenshot. i have to make the operational status to non-operational but the value is 2 and the label is in different languages. i want the english one only. gr.setValue('operational_status',2);//gr is the object on this ...
hi all, i have a requirement where i have 20 lakh records. and of those 20 lakh records, i have to change to operational status field value to non-production. below is the code that i have written. can any1 suggest me a better way. var gr=new GlideRe...
Hi, How can we give ITIL/non-admin user an authority to use Database Views. Currently, user has only a read only access to DB views. Any help is greatly appreciated. Regards,Hari
Hi all, Every week on Monday, RITM and associated catalog tasks are created by "system". I'd like to know how these records are created. Is it from a scheduled job or from somewhere else? I also looked at the scheduled job but couldn't find anyth...
Hi, How can we make below fields mandatory for an inbound integration? Record should be created only if below fields have validate data, Please suggest. Mandatory Fields: 1. Display Name2. Full Name3. Source Identifier4. CI Source5. Status6. Critical...
Hi SNow folksI have a general question, about how you would proceed in the follwing situation:We have a customer, that has the following SLA needs. For example for a P1 issue, SLA could be as follows:95% in 4 hours100% in 8 hoursSo this means, that 9...
As a part of the ServiceNow activity I am trying to create a view in servicenow - Service catalog>requests. However it is giving me a message that view is not created. There is some issue with the scope I think!
