I have used following code for inbound scripted rest api create incident (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { gs.log("SOC REST API request body: " + request.body); // implement resource here var inco...
I have been tasked to remove change task and I marked the task I want to remove but The delete option under "Actions on Selected rows" has been deactivated. Is there any other way of deleting the task? The task is currently assigned to another user w...
Possibility of creating roles for Assignment group members (Problem Task Analysts) to have an ability to create only new Problem tasks without permissions to create ,modify or resolve a problem record ?
Like the below screenshot ..i want the exact value for request_for which is mentioned in the variables section.Can anyone provide me BR code...because I have to write only BR.Thanks in advance.
Hi There, I hope everyone is ok these days. I have a catalogue item with a variable which is a reference field to "cost centre" table. When filling out the form i start typing in the cost centre field and displays the "name" and the "code" fields. I ...
I Created an email script to add the caller of the incident to the notification recipients but when I call it in the body of the notification nothing happens. Here is the script (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter *...
Hello, is there a possibility to adjust the field? It is confusing to some employees, who think work notes is only meant for themselves rather their whole team. Cheers, Simon
How to find whether case created by (sys_created_by) user is a member of particular assignment group or not? sys_created_by values differs from one table to other. i want only case record created by is a member of particular assignment group or not ....
Hi I am creating Business rule for Change request form. while moving the status new to access, we have few mandatory fields. If the mandatory fields are empty then it should show the error with the field name. For Ex: If the user didn't Fill the tes...
Ok, let me start by saying I know about these items. Available patches and hotfixes (servicenow.com)Patching and Upgrades Program | Release Cycle - Support and Troubleshooting (servicenow.com)Rome Patch 9 - Security Fixes - Release Notes (servicenow....
Just found out about Code tags, Render journal field entries as HTML and was wondering if I could setup macros, like I have on the scripting fields, to write the code tags to the fields when I type code. i.e. I type "code", then press TAB and get: [...
What is the significance of 'ACTIVE' field on User role table <sys_user_has_role>? Even if the user on user table is active/locked out/inactive, the STATE field on sys_user_has_role is always showing TRUE
Hello, I had a task to create a UI Action that promotes all contracts based on the list query: I know that the list UI Action doesn't take in consideration all mandatory fields from the records. Part of my task is not to allow records to be "promote...
As a end user can see the Reopen button in Service Portal and Can reopen the incident which is resolved state. But Itil user and Admin can not Reopen the incident through the Service Portal. Can any one please help for this issue
My company is pursuing Agile. My team is best suited for Agile Kanban. I have a guided visual task board that works but with two shortcomings. First, I have not found a reliable way to calculate lead and cycle time for Tasks. I searched the SN commun...
