Resolved! Exclude a user from LDAP sync
Hi everyone, How can I exclude a user from updating from the LDAP sync? The client would like to force the user to use local login instead of the SSO. Please advise. Thanks
Forum Posts
Resolved! Record Producer and Catalog UI Policies
I have a record producer with a catalog UI policy that works great for 3 out the 4 business_services I have in a catalog condition. The one circled will work but displays both the application service and the business application. the other 3 only s...
How to fetch a substring from a string from an email body
Hi All, i actually need to retrieve a substring from a string and that too from a email body, and all this is related to inbound email actions where the email is triggered from a tool to our instance and from there i need to retrieve For example: I...
Stop SLA timer
Hi Developers I need your help in one particular case . In my instance i have one SLA which is running even if the ticket is in cancelled state . To stop the SLA i wrote one background script to change the stage of the task_sla table record for ...
How to configure sc_request stage which is auto approving.
You can see at the bottom right, the stage is Request Approved (Approved ) .. which is actually auto approving ...How can I stop that. Please guide.
excluding certain attachments from being included in an incident
Hello All, I'd like to see if someone can help. I have this script in an inbound email action. so when someone emails a company email address, an incident gets created. I'd like see if I can add code so that only files with the extension .pdf that ar...
Before Query Business Rule Incident
Hello, I am looking to create a before business rule query that involves only snc_internal users. We have different departments that require access to incidents when a user from either department A or department B submits an incident with a specific...
How to show percentage in reports instead of giving count on the pie ?
Here I have created a report on incident using type as donut, and i want to show percentage of incidents by priority, if you see below, percentage is showing below the donut, i want to show it on the donut,
Resolved! Task Priority should be populated according to the RITM Priority
Hi all, Currently the RITM and Task priority is set to None. However, when a manager decides to select either a priority of 1,2,3 0r 4 on the RITM, the same priority has to be reflected on the Task. We have multiple catalog items therefore changing ...
Resolved! Flow Designer: search for incidents that has attachments
Dear Community.We have a requirement to delete attachments for incidents of a certain subcategory which are older than 6 months. This is about data protection and personal data....I have built a flow in Flow Designer (thanks to Chuck for the great tu...
User preferences meaning
can anyone explain what is the use of user preferences under the user administration module
Service Catalog review process
I am trying to bring in a process so that Catalog owners can review the catalog items annually. I am struggling to figure out what would be the best action items which they can review annually. I have few in mind mentioned below. 1) No of catalog ...
How to capture the changes of a field in Activites ?
Hi All, I need to capture one field value in Activities section if it is changes. And I checked-in the field check box in Filter activity. Still it is not showing, if it is updated. Any suggestions?
How to set a view as default for all users
I have created an new view for the Change form and would like it to be the default view for all ITIL users. How would I achieve this?Thank you
Resolved! How to set pre-defined "Quantity" in a Catalog item through script?
How to set quantity as "2" for a particular catalog item. g_form.setValue("quantity",2) = this is not working
