I have a model that would run on the incident table and when the use clicks this modal it woul dchange the incident state and add a comment as to why its being changed CLIENT c.onOpen = function() { //ask the user for a string ...
There was an error with the partial preview API. in integrationhub. Any Suggestion?
Hey Community, Is there any way to format work notes into a table in the email notification body? I was trying through the email script but didn't get it. I have to fetch the only Journal entry which contains an "email address". When I tried to displ...
Hi, I am looking to create a report where I can see the feedback submitted from the Survey in the ServiceNow tickets. Need help with the report conditions that can help me see the survey feedback. I tried to see some of the OOB reporting on surveys b...
Hi All, May I know the plugins required for Service Operations workspace . Thanks In Advance. Thanks , Amulya P
Our SD agents are noticing that when working in Agent Workspace the timeout is very short and kicks them out of ServiceNow causing a new login. This doesn't occur in the platform itself with other modules, just agent workspace. Any ideas on how to co...
Hi all, I'm about to roll On-Call scheduling on my ITSM project and was wondering if you can reference me to a step-by-step resource on this module implementation? I tried researching docs.servicenow.com but I was not quite clear on step by step proc...
Hi All, I am trying to create a topic(Test) in Virtual designer, where in I am calling the contextual search topic block in it. I am very new to virtual agent topics, could you please help me letting know what has to be placed at the place of contex...
I'd like to have the hyperlink as shown in below image. Based on the logged in instance hyperlink should redirect to dev or test or prod instances. Please help me how to configure this. @Ankur Bawiskar
Hi All I am trying to set up the ServiceNow for Microsoft Teams integration in our test environment and having an issue. I have completed the steps outlined in the documentation for single tenant, however one part is missing. In the document related ...
Hi All, The customer ask me to implement a state "pending until" + date field on the incident table and SLA in pause with this state He need this because some request done via incident are not really an incident. Example : install a class room wit...
Where can i find when existing standard change templates are not visible to some users when user selects system type ex: infrastructure while some can see them.
Hello Everyone, I want to thank you in advance for solving my query. I want to map MRVS with an HTML field in the form. I have written the following code but was not able to achieve the functionality. I wrote the following code in the Record produce...
What is the Difference between Unsuccessful Change and Failed Change Close Code in Change Management ?
Hi, When using a custom greeting , type : setup topic. The end and start a new conversation is greyed out. And at the bottom of the box, it does not say "click here to start a new conversation". Please assist. Thank you
