Dear Experts, I've implemented the CSAT for incident. The CSAT is triggering with the help of 'asmt_assessment_instance'. I've configured as when incident is Closed it should trigger the CSAT notification. The configuration is done in 'asmt_metric_ty...
I want to create the related list(Relationship) on change table as approval-attachment and it should shows the attachments attached while approving and rejecting the change request.
I understand that we have Change Models in ServiceNow. And Change Models can define what states we want and what transitions we want between them. However the documentation for adding a state given here: https://docs.servicenow.com/bundle/rome-it-se...
Hi All, When customers clicks "On Call Schedules" a list of all on-call schedules is displayed. When "Roster and Escalation details" Link in click for roster, you get this window:- Is it possible to add other Details for the person on-call such as M...
Hello All, When opening the form based on the conditions I need to scroll to Particular section on the form. Can some one help how to achieve this.
Hi . . . Does ServiceNow allow to create incident tickets based on the email from an user whose account is not available in the instance. Thanks.. ...
I want to create a copy request through the system property fields.(additional_comments,state).Whenever i create a request i am getting additional comments value as blank.Please guide me in this. function showConfirmationPopup() { var answer = confi...
In catalog form we can able to see a field owner. After impersonating to owner. can we able to edit catalog builder?If yes how can we achieve? what roles needed if we need to edit catalog from owner/end user?
Hi All, I wanted to check if an incident record is available with either resolved state or closed state or cancelled state is below script for querying the table right? inc.addQuery('state=7'||'state=6'||'state=8'); // is this querying right?? as a...
Hello All, I want approval from client whos id is not listed in sys_user table. I tried to send email using create event activity by sending ID as Param from workflow to notification. But, that isn't working. Can you help me on the same? Thanks, P...
I have a form (Category Item) with a field named Requested For. This field is a reference to the sys_user table. How do I include the sys_user's email address in the view of the dropdown of this field?Thanks,AJ
Hi All, My requirement is to create one notification for 2 different catalogs and notification should contain variable of particular catalog item.For example i have 2 catalogs: Catalog 1(Server Request ) have fields "Server 1,Server 2 and Server 3" C...
Hi, Our AD LDAP sync is working fine with standard attributes, however now we would like to import one extension attribute (extensionAttribute15) value into the user table. I have mentioned the attribute value in the LDAP server configuration, howeve...
I am creating a outage in cmdb_ci_outage table. but the outage is not showing up in Service Portal as expected Is there any place I need to make changes so that outage shows up in service portal please suggest
Does anyone have a business rule I can use as an example to convert the duration between 2 dates to minutes?We currently have 2 date fields (dd/mm/yyyy hh:mm:ss)u_outage_startu_outage_endLooking to get this converted to minutes in field u_reported_do...