Hi All, We are implementing flow designer for one of the catalog items and we have below scenario and not sure how we can solve this using flow designer :Scenario : We have to trigger approvals to multiple groups parallel (dynamically it can be 2 gro...
Hi All, We have an Order guide with several catalog items, we need to pass the Order(At this position) set in Rule base to RITM order field. We use this to control sorting. Please help me with the BR script needed. Thank you in advance!
How can a incident be raised automatically for the alerts coming??
When we run a Fix script, what is this so much of information that we see after the script has run? screenshot given
I am new to ServiceNow but I have been asked to prepopulate a catalog item's variables from a URL that is passed to the end user in an email. From my searches on the ServiceNow community, I came across two helpful articles and followed their guidanc...
Hello Experts, I've an UI action (GRC VRM scope) which is setting the system property (GRC VRM Scope) value. This is working fine when I'm in GRC VRM Scope but I'm facing below error If I do it from Global scope. Not allowing update of property: "pro...
What is: Working on a notification. I see that a previous dev created a notification that looks relatively normal. The "Who will receive" tab on the notification has a valid Assignment group selected, and there's a email script on the "What it will ...
Hi, I am trying to load data from Aternity to Software usage table using transform map. When I tried to load the data to software usage table there are duplicate records with same user name, publisher, product and last used date. How can I prevent th...
Need help writing a client script! I need to: check the value of 5 different fields Only 1 field will not be empty I need to get the value of the field that's not empty How would I write this? I'm thinking something involving g_form.getValue(). Thank...
I am having an issue setting the requested for field from an Item variable and was wondering if anyone had a solution. We would like to set request.requested_for field to the value of a variable in a requested item. This way, the Service desk can req...
I need the snc_internal role to be able to see RITM variables on a portal report. They only see standard RITM fields on the report. They can click into the RITM and see everything but we need to be able to filter or sort columns on the report.
Hello All, I need an assistance on this, I have a select box variable type on a record producer, which display names of some service catalog to be showing on the field once click. What the client want is, once the name of the catalog item is click, ...
How to populate a phone number based on the territory selector choice list Exampe: If the phone number is 13126266799 then North America needs to populated in the selector choice list same like if the phone number is +1 613-800-6513 then Canada needs...
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Hello, I am trying to get an answer about processing emails sent to Service Desk function. Do you let your users to send emails (to report an issue or for inquiries)? If so, do you create incidents, interactions or something else? I know some use inc...
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