Finding old value of a field
I have a requirement to pull the old value of a filed which was updated on a particular date. Tried to query the sys_audit table but transactions are failing. What is the best option to do this?
Forum Posts
Resolved! Onchange Client script State Value
Hi I have this script onChange for planned start date, and one for end date as well pasted below which is working as I need it to. I'm kind of still learning javascript, so basically what I wanted to know when i first created the script I had the st...
FLOW DESIGNER - POWERSHELL ERROR - User credentials cannot be used for local connections
Hi, I received the below error while executing the PowerShell script. User credentials cannot be used for local connections Please let me know what needs to be done.
How to Redirect from Form to List on Workspace
Hello Guys, I Stucked in a requirement where ,when I need to Click on "Submit" (Custom, Not OOTB) Button on a form ,and I want to redirect on List in Workspace only. As it its a Workspace button, I made Client checkbox and Workspace form button- Ch...
Resolved! selecting single option in checkbox should allow a variable to be displayed
Hi, I have a requirement. For the drop down I have created, my client wants that the variable should allow multiple values to be selected. So, I have decided to create multiple checkboxes (a, b, c, d, e, f, g). There is a caveat here. If I check only...
Resolved! When Tag is added to change request that should populate in Cab Agenda Item Table
Hi Experts ,Have a requirement when the tags are added to the change request, those added tags should get populate in the cab_agenda_item table for the associated change request,Similarly when the tags are removed from change in change_request table ...
root cause analysis methods in Problem record
why can't we have root cause analysis methods in Problem record?Did any one implemented 5 Why's RCA methodology. it would be good to have separate module under problem section.Just got a though
User can access SP forms without logging into instance
Hi all, I have had the following situation. We utilise contact records for some users so that the service desk can log tickets on their behalf. However they should not have access to the portal or Service Catalog (these are minimal and should go thro...
SPM licensing
We currently have ITSM and leverage it for incident management. We have a need to have the same resources who are solving incidents apply time to a task (what we call a project). The requirement is as follows: Customer A has a bank of hours for incid...
Resolved! In Incident Table there is field add two numbers should populate in 3rd field , but the problem is the number should be in eg : 0001 + 0002 = 0003 000
In Incident Table there is field add two numbers should populate in 3rd field , but the problem is the number should be in eg : 0001 + 0002 = 0003 Answer should be in this format 0003 please help me I have written this code in Business rules : ...
Resolved! Unable to use a script include as a search filter
I am on Kingston. I started out with the intention of using a script include to filter for a array of ticket sys_id's. However, I'm testing out using a very simple script (literally just returning a single string which is an existing sys_id, at this ...
Resolved! How to enable subscription feature on a knowledge article in service now mobile app
I need help with below query: Is there any documentation available on how to enable subscription feature on a knowledge article in service now mobile app?
Planned start date and end date values are getting cleared on change request
Hi Whenever the user raising a Planned change request the planned start date and end date fields are mandatory and selecting this values, but after some time the values are getting cleared for example when i click on the ui action like risk assessmen...
ECAB approval process for emergency change management
Hello All, We have an assignment group as ECAB and the group members are 2 persons - a) Test user b) demo user Steps followed : Create New emergency changeSet State as Authorize and select assignment group as ECABSave the change formApproval goes to ...
