As a end user can see the Reopen button in Service Portal and Can reopen the incident which is resolved state. But Itil user and Admin can not Reopen the incident through the Service Portal. Can any one please help for this issue
My company is pursuing Agile. My team is best suited for Agile Kanban. I have a guided visual task board that works but with two shortcomings. First, I have not found a reliable way to calculate lead and cycle time for Tasks. I searched the SN commun...
Guys - I have a requirement to search data in two tables in ServiceNow . Example - I need to check value of customer_contact field in (sys_user) table if value found that's fine but if not then I need to check another table (customer_account) for fie...
How can I make the messages I send via whatsapp to be assigned to the agents' queue evenif they are offline?I need all whatsapp messages that are generated after working hours to go to a queue soagents can respond the next day without them automatica...
Hi How to integrate the Webhook with ServiceNow? Could you please help me in this?
how to make answer = true for two conditions at a time? In the below ACL script I am using answer = true in two different conditions.. instead I want to use it only once as answer = true and achieve the requirement.. is it possible? if not possible....
Hi all, I have a Catalog Item that requires Line Manager approval and then Business Owner approval. However, if the Line Manager and the Business Owner happen to be the same person, we only want the approval to be generated once. Is this possible? ...
Hi all i am building an if condition and i want to add a condition where it checks if a particular field is mandatory How can i achieve this Thank you in advance
When the user is changing the priority of the incident the priority should be appended at the start of the description with the previous description value? Ex: The previous description is: "The Priority Value is: 5 " then the user changed the urgency...
Hi everyone, I been having a hard time figuring out a request from a customer of ours. Hopefully someone might have some ideas on how to approach this. The Task The task is in 2 parts. 1. The customer wish for a something like a Kanban board on SN t...
Hi Guys, We have created a custom Table called as B2B Technical support which extends the Base table which is the OOTB Case Table in servicenow. We want to change the Label of “Number” field to “Case Reference” of the newly created Custom Table i.e “...
how can i have a scheduled job check for knowledge articles with no activity. I would like to ensure that published Knowledge Articles with a "valid to" date of before today or not updated in more than a year are made inactive and are not available ...
Hi Experts, In a catalog form we have a Multi row variable set with multiple drop down values. I need to populate approval based upon the drop down values. If we select scadaprd or scada dev it must go to sacada approval, if we select prod it must go...
Hi All, i want to puch Ip address for the ci , which has 3 records in it. I want 3 ip to be puched to the array in one go. this is giving me 3 records or if i print it outside, it takes only one record. var ciSys_id;var array=[];var IP=new GlideRec...
Hello, We have one global notification that will trigger to "requester" when any RITM is created on any catalog item. Here my requirment is, for one "XXX" catalog item if requester select one drop down variable as "ABC", we need to send out an email ...
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