Resolved! I want remove Info icon from reference field in incident table and add Phone icon using client scripts
I want remove Info icon from reference field in incident table and add Phone icon
Forum Posts
How to enable Agent whisper?
The issue I have been facing is that I am not getting the Help Requested tab under the Conversation Monitoring in Lists. Kindly let me know if anyone has successfully installed Agent Whisper. Thanks in advance!
Knowledge Base - Roles
Good morning, for managing the Knowledge articles I need to have two different roles for insert new articlesfor editing articles who insert articles may edit one who edit articles cannot insert a new one is it possible to achieve this goal? thanks Lu...
gs.getUser.isMemberOf is not working in scoped application
Hello , In list control for one of related lists gs.getUser.isMemberOf isn't working. Can somebody please help here
Info MessageAt least one of flow, workflow or execution plan should be filled. Otherwise, when order is placed, then even on approving request, the stages of requested item won't be updated.
Hello Team, Can anyone elaborate on this? I have not filled up both workflow and execution plan as I am using BR to generate SCTasks based on a MRVS rows. Is it mandatory to fill in these?
How to auto populate a record producer field based on reference field selection.
Hi, I want to auto populate the field DESC with the description of the incident selected in field INC. Once the incident has been selected, the description of the incident should auto fill. How can this be achieved with a catalog client script to do ...
Need to add Clickable link to record in SLA Notification.
I'm working on email notification and need to configure clickable record in the notification. Below mention are the tries: 1. Number: ${number} 2. Number: ${number.URI} 3.Number: ${number.URI.REF} -->> This is not working at all. Configurations are a...
Resolved! Can I change the display column of reference table in Service catalog variables
I would like to change the display column of reference table in Service catalog variables. For example, the table has two columns, category and type, and service catalog has two variables, that are reference same table. I would like to display one re...
How to copy incident fields to request fields while creating request from an incident through 'Create Request' button
Hi all, I was trying to add 'Create Request' button on Incident form that should redirect to service catalog page, and after opening one of the request form from there it should have some fields like 'requested_for', 'short_description' auto-filled (...
User should not allowed to submit form if Assignment group is empty
Hello Team, we don't want users should submit the form if they havn't entered the assignment group i have wrote a on submit client script but its not working function onSubmit() { //Type appropriate comment here, and begin script below var assi...
Resolved! How can the Requested For be updated to a new user if the original user has left?
I am trying to update the Requested For information on a variable set within Requester Details for a Request where the user that originally submitted the Request has either left the organization or had a name change that resulted in a new username.I...
Resolved! Query roles associated with a particular subscription via REST
I try to find out all the users who are using ITSM subscription via REST call. I try to find all the roles associated with the subscription, then find users assigned with each roles. However the number of roles I got from REST API call tolicense_role...
how to install the application from servicenow store which is saying "inproduct" what is meant by inproduct?
my client requested me to install 2 applications from servicenow store to one of our non prod instance. that 2 applications are 1. Install the Azure Pipelines application on ServiceNow instance. URL for the same is - https://store.servicenow.com/sn_a...
Resolved! Scripted REST API dynamically send data as key values pairs in response body
Hi Community, As per our client requirement, I am trying to assign dynamic data as key value pairs in response body through scripted REST API. But I am getting error in REST API Explorer. Please find below screenshots for reference. Any help would be...
how to set sc task state based on ritm state
I have to set sc task state to "Closed incomplete" when RITM state updated to closed through the workflow, if there is any sc tasks are still opened i need to set state to "Closed incomplete". can any one help me on this.
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