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Resolved! Change Request Template Remove Sample Example Text

Hi Team, In the "Propose a new Standard Change Template" catalog item, the user has the capability to order a new change template. Below in that catalog item, when we select the change request fields, some dummy text appears on the field value next t...

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Samaadrita by Tera Contributor
  • 1747 Views
  • 2 replies
  • 1 helpfuls

Resolved! Could not use dot walk in Business Rule filter condition

Hello, I can't find the reference table in filter condition of business rule. I'm trying to find the Request item.item but it's not available. What I'm trying to do is to run this business rule only for specific catalog item.  

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Gab by Tera Expert
  • 1368 Views
  • 4 replies
  • 1 helpfuls

user_show_incidents attribute "Show related incidents"

Hello,This is probably simple but struggling to make the changes to the Macro.I've been asked to update the "show related incidents" button next to the caller so instead of it pointing to the incident table it points to the task and show's all relat...

Andrew18 by Giga Expert
  • 1806 Views
  • 8 replies
  • 0 helpfuls

Resolved! Can't remove 'admin' role from users

Hi all, I am trying to remove 'admin' role from some users in my personal instance. but when I go to roles -> admin and select a user to delete, the option 'remove user access from table' is greyed out. I tried a few options but I couldn't find out h...

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Oliver13 by Mega Guru
  • 4734 Views
  • 5 replies
  • 4 helpfuls

Resolved! virtual agent - script to show a setup topic

Hi,   For the VA chat bot, I ask the user is there anything else they need help with? If they select "yes" , i want to repeat the setup topic instead of the topics. I need help with a script to show "the setup topic" again. Similar to show all topics...

Krissy by Giga Guru
  • 1610 Views
  • 1 replies
  • 0 helpfuls

How to hide Service Catalog Category from Service Portal?

Hi All, How can hide a service catalog category ( Standard changes )  from service portal. Initially I hide it using 'Not available for' related list from "sc_category" table but it is restricting the users from creating standard change from Incident...

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MH3 by Tera Contributor
  • 2375 Views
  • 4 replies
  • 2 helpfuls

Resolved! VIrtual agent chatbot - keywords search issue

Hi all , In the virtual agent chatbot ,is it possible to edit the sentence "Please type your request " in the search box? . Because if incase the end-user type a request of his choice in "please type your request " box ,it says "I am sorry but I didn...

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diNesh_M by Tera Contributor
  • 2893 Views
  • 9 replies
  • 3 helpfuls

Resolved! How to delete all of the CMDB_CI data

We have the need to delete all of the CMDB_CI's in our DEV instance so we can test a new data source for CMDB. I have this script from the past and wanted to see if it will work now. var gr = new GlideRecord('cmdb_ci');gr.query();gr.deleteMultiple();

John H1 by Tera Guru
  • 2251 Views
  • 2 replies
  • 0 helpfuls

Record producer creating duplicated records

Hello Everyone, I'm trying to create a normal change request from a Record Producer. When I do, it just create multiple records. After many tests and validations I realized that Servicenow is creating one empty change request for each approver added ...

raphaelm2 by Tera Contributor
  • 1688 Views
  • 6 replies
  • 0 helpfuls