How to Convert EncodedQuery (Script conditions) to filter conditions?
How to Convert EncodedQuery (Script conditions) to filter conditions?
Forum Posts
REST API for user criteria validation -- catalog items
Dear members, Good Morning! I am working on integration where I am receiving user's 'sys_id' and catalog item's 'sys_id' in request body. The requirement is evaluate user criteria for the user against the item received in request body and return 'tru...
Resolved! How to Restrict past date in Date field - Onchange client script
Hi, i have BR script , it is working fine , there is no problem with BR script, i would like to see this functionality in client script CLIENT SCRIPT -ONCHANGE BR script: how can i write it into Client Script var today= new GlideDateTime(); var pas...
UI Macro on Incident form to display User/Caller Assigned Assets
I have seen a UI Macro associated with user records that can display the user's assigned assets. I don't think this is out-of-the-box like the Show Related Incidents UI Macro on an Incident Form. This allows the agent to easily associate the inci...
User Input from Service portal
Hi Team, I am looking for some help. What am i trying to do In service portal: Trying to find a way to Create a user input What is user input: User will provide an external ticket number (example JIRA, etc.) Click submit Once submitted backend w...
Resolved! Can a user add or group add be included in an update set?
I have heard that certain things do not come over when using an update set, and user adds or group adds are one of those. Can anyone confirm?
How to add extra fields in the change approval summary ?
Hi Team, Once Change management click on approvals, it's re-directing to approval page. There is summary page( Summary of item being approved), where we misssed we fields I need to add few more( impated user, change plan which ara acutal available i...
Resolved! Error while access Survey in Service Portal
We are getting the below error when trying to access survey in Service Portal. Can anyone help me on this.
Resolved! How to combine to multiple email scripts on different tables as one email script ?
Hi everyone, How can we combine multiple email scripts as one email script for fetching data on email body for different tables.Scripts: var gr = new GlideRecord("cmdb_ci_business_app"); gr.addQuery('assigned_to.name', event.parm2); gr.query()...
Discovery Fundamentals On Demand Course Task assistance
SCENARIO: Now that Cloud Dimensions has successfully discovered its Windows MID Server, it would like to further discover other Windows and Linux targets in their environment. In order to be successful, valid credentials must be entered into ServiceN...
How to restrict schedule job for triggering multiple times ?
Hi Everyone,how to restrict scheduled job for triggering multiple notifications when users inactive on two cmdb table, notification is triggering twice because users having records on both tables, it should need to triggering once if person is same.S...
How to reassign change ticket from one group to original requestor???
Hi All, If any one assign change ticket to service desk queue, if the issue not related to service desk queries. The change ticket should assign automatically to original User who created the Change?? Can any one guide me how to do this? Thanks,
Finding Duplicate Records in CMDB
Hi All, I have implemented script to find out the duplicate records with the help of serial number in background scripts. Please check the below script: gatherDupes(); function gatherDupes() {var gr = new GlideAggregate('cmdb_ci_computer');gr.addAggr...
Resolved! How can i add Map To Field Check Box in the Variable of Variable Set ?
How can i add Map To Field Check Box in the Variable of Variable Set ?
All Work Notes should be hidden when exporting a record
Hi Can anyone please help for the below query All Work Notes should be hidden when exporting a record Req: As a person who works with ISAs, DSAs, TPSRM, Scans, Issues, ARAs and Exceptions, I should be able to hide Work Notes from the exported docum...
