Hello! I've got 2 different email notifications (one on the left and one on the right in the screenshot). The body content for the one on the left isn't centered but the right one is. The right one has additional coding, but I'm not too sure how to a...
Recently I am seeing a Function field option while creating a field. Just wanted to ask what does it exactly do.
Hi, I'd like to know how you handle requests where additional input of the user might be required. Here are two examples I just recently encountered: 1. A customer wants requesters to be able to change the initial parameters of the request. In the si...
I'm attempting to create and\ Incident report that will include a direct link URL to the INC in SN. My reports are formatted for Excel. Thank you in advance for any help you can provide. Steve
I need to create a communication task automatically when any incident is promoted to Major incident,I have created a business rule for the same it works as expected for incidents which are manually promoted to major incident but it does not work for ...
Hi All, I want to know what is hard coding in scripting. Could you please give me different examples. And if our code is hard coded what is the problem.? And how to avoid using hard coding. Thanks in advance
Hi ServiceNow Folks, I got a new scenario while mapping fields from Excel to ServiceNow table. This issue is happening while mapping the reference fields. Excel sheet Teamplate - Import Set- Transform map - Scenario 1- Field Name is a dependent f...
Hi I am not able to see the option "Configure available fields" in Activity filter. Attached screenshot Can anyone please help/suggest what could be the reason (Table: x_inpe_information_isa) Regards, Anusha
Greetings, i have a requirement where --> when an RTO (reference field) selected is less than 24 Hrs, display the message “Default RTO is 24 Hrs. Are you sure you want to proceed with selection”?". i have written a script include and called it from c...
Hello Experts, I have a requirement where I have to create multiple requested items using using flow designer and all of them are having different variables. I am able to do the same by using Submit Catalog Item Request spoke. But the problem is, the...
Hi Everyone, This is my first time asking a question here. I am not even sure if my question is correct. But what we are trying to do is to show/display other fields in the Price tab to itil users even if the Requested for is inactive. The informati...
Hello, I was wondering if there is a way to change the record's field value on an embedded list in the form, BEFORE that form is saved/updated? Example: In one of our forms, there's an embedded list. Records we add there have a field 'Entity type' w...
Hello SN teamCan you please help me on below requirement! We get the HAM data from JAMF to ServiceNow with the help RST API and it uses basic authentication(username and password), now the requirement is we have to convert as a bearer token in addi...
Hello, Is anyone gave the CIS-ITSM certification exam recently? If Yes - Could you please help us with the questions which you can able to recollect or any useful sites for reference?
I want to show the UI Action Related list for limited groups only and for Admins as well. I have written the below code in 'omit new button'. !gs.getUser().isMemberOf('assignment_group') || !gs.getUser().isMemberOf('assignment_group') || !gs.getUser(...
