Hello, I have a requirement to get the 'business elapsed percentage' field from the current SLA of an incident record on the incident list view, so the customer can quickly prioritize incidents. I was successful in doing this (above screenshot), ho...
Hi Team, I have created 10 choices in sys_choice table, I named element 'Software' suddenly. those all 10 choices related to 'software' element were deleted. I just exported those list from test syste again and manually imported. How can I check ...
I have been searching around the forum and documentation, and I can only find that an admin role is necessary for user administration. My company is looking assign all user management administration to one area, and also no one else should be able to...
I would like to Save the form and call UI page on click of a UI action. For example, I would like to add some work notes and instead of clicking post button and i want the user to click on a custom UI button. On click of it has to save the form and r...
Hi experts, how are you doing?I hope everything ok.There is any kind of problem to increase the cleanup time (sys_auto_flush) to sys_script_execution_history table? Like 12 months.Increasing this time are gonna help us a lot when analyse the source o...
What are major incident teams successfully doing to get the right people on a SWAT/bridge for a major incident? Do you start with a core team you always call in such as (network, firewall, server, middleware)? What is working for you to improve res...
Hi All,If an Agent wants to add an KB article as a comment to an Incident, he can use the attach button at the "related (contextual) search results" section.The "Attach" button creates a comment like this:[code]<a title='Are Copyrighted Files Illegal...
We are going to revert a few functionalities to OOB in change mgmt. OOB instance has values like New, Assess, Authorize, Scheduled, implement, Review, Closed and Canceled. Current values of our instance are Draft, Planning in progress, Approval to im...
We have a requirement that, we need to add one Ui action to the related list of outages in problem form. When we clicked on that button, it should open a list view of outages. Can any one help me with the script. Any help will be appreciated. Thank y...
Hi Community, I have a requirement to display an infomessage that contains the link that will direct to the list of records in the related list. Like for example I have an incident, then I have a related list called Incident Tasks, the infomessage is...
Hi Team, I need to reload a form when the code is executed in the Before - Bussines rule. Do we have any syntax which we can use to reload the form in the business rule?
I am preparing for CSA exam and about to finish ServiceNow Fundamentals course on Now Platform. Are there any other sources from I can prepare for CSA ?
Hello All, Below is the Endpoint URL i am trying Rest Message : https://dev.azure.com/CISApplications/project/_workitems/create/Product%20Backlog%20Item I am unable to set url as endpoint i had tried with variable as well. error - page not fou...
Hello, We would like to connect with our SAP system to intergrate the user locations. As of now we are downloading the user info as a csv and importing it in Snow. But we would like to use REST API so the user info specially user location is updated ...
