When creating an INC from an IMS ticket, does the INC then become a parent ticket for the IMS, and will close once the INC is close? or do i have to close the IMS manually? I want to know when creating an incident ticket from my Interaction ticket, d...
Have you already implemented Auto- Routing or Swarming Practices? Could you share your experiences? Thank you,
Hello. I'm having some difficulties in setting up the Walk-Up appintments. How can I enable booking remote appointments, please ? In the Walk-Up Check in, "This location accepts only in-person appointments" is shown and I don't know how to change the...
I am creating a dashboard and one element of the dashboard is the Problem list and the number of incidents attached to each problem list. These are currently 2 reports. I would like to merge them, but am unsure how to do that. Basically I would like ...
Hi Team, I need to set risk value using risk assessment questions and answer via rest API explorer but I am getting a way to do that, could anyone please help me to achieve that. Regards, Nisha
I've created a catalog item, where I use a list collector variable to get user to choose from a list of assigment groups. But when I look at the sctask than is created from this catalog item, the list collector looks very diffrent. I've found out, t...
Resolved tickets are not auto-closing: Incident are not closing after 7 days. I have checked the system properties and BR "Incident autoclose" and also checked scheduled job. All are active. Please suggest me any solution for this.
Hi, sn_change_cab.cab_manager - How can I give this role to a User(CAB Manager). I do not see this role in the list of Roles available. I have activated the Plugin Thanks, Vaishnavi
I have a field called 'Select Template'(template) on a catalog item which is reference field to sys_template table. When I select any template the template values like description, short description, category, subcategory should be auto populated in ...
Hey guys, I'm working on a project where we are changing from one portal to another, more updated one. so instead of the portal being "now.com/THIS" it's going to be changed to "now.com/THAT". I was tasked with putting together a way to redirect tr...
I am trying to create an order guide. One of the catalog items will need to require an attachment before the request can be submitted. Is it possible to make this a requirement within the guide? If it is not available for Rome, will functionality be...
Hello all, I've been researching and testing a recent request for our instance, and I seem to be running into a wall. Also, I'm just starting to learn the ServiceNow scripting side, so please forgive my ignorance if I'm not approaching this correctly...
Good morning, I want to add the assignment group's manager approval to change requests when they move to a Review state. The reason is that managers need to approve the change request again to ensure the assigned team member documented everything cor...
Hi all -- I'm sure its something simple I'm missing here.I'm writing an inbound email action which will look to "email.body.variableName" for an email address, then check the sys user table for a match where "variableName" matches a user's email addr...
Hi, Do you know how I can add resize image option while composing or replying to an email from any ITSM module? When our agents sends an email from system they usually copy and paste images but cannot resize.
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