Hello, I am trying to get an answer about processing emails sent to Service Desk function. Do you let your users to send emails (to report an issue or for inquiries)? If so, do you create incidents, interactions or something else? I know some use inc...
retrigger approvals for what ever RITM's and Tasks that need an approval for only one time ?
Hi All, when clicking on reference icon it will show some records How to validate all records in ATF. can any one help me out on this Thanks,
Hello!! I create large batches of Incidents to the INC table via data sources then scheduled imports. My Data Source is excel files and everything is mapped and gets uploaded correctly with the exception of a singled column of data. The data takes ...
Need to show the Ritm Attachments in Sc task but Its showing two Attachments. When i am raising a request and adding attachments and when i open user attachments its showing me two attachments. I have created a relationship for attachments which i ha...
Hi All, Kindly help me . I got one requirement if the current choices start with pending then it changes to another state Work in progress the script: (function executeRule(current, previous /*null when async*/) { var state = current.state.getDispla...
Hi, Requiremnt: Need to add a "Submit" button on the form and it should behave the same say like the order now behaves.
We are implementing a proactive Problem Management worklfow. In thinking about KPIs, we know it will be easy to track high level such as the number of overall incidents for a service, are there less MIs, etc. Has anyone had experience tracking if the...
Hi, I have created a catalog item using record producer. This catalog item belongs to its own custom category in the service catalogs. When this item is submitted, it is recorded in a custom table which is extended from the task table (SNOW core tabl...
Hi Experts I have catalog item form. If I select multiple options on my form ( Multiple check box) it should be creates multiple sc_task.
Hi Expert, I want to show the username and email id in the same field using the reference table. The requester can select multiple user names in the field. for example,user1 - user1@example.com,user2 - user2@example.com, how you can achieve.
I understand how to create a new incident using a template:https://instance-name/incident.do?sysparm_template=template_name...but how do you dynamically update it with other fields, e.g., ^caller_id
Hi, I have two new custom field in incident table called "Start date/time" and "End date time".I created one UI Page that comes when we click the UI Action button in incident form.I have only one message textbox field in UI Page with "Save" and "Canc...
Hello everyone! We have this requirement to modify the Resolution notes (close_notes field) on the Incident table for Incidents that are linked with a Problem. Whenever we resolve that problem, the related incidents are updated automatically. From th...
Hello, I built a customer report for Positive and Negative Customer Responses. I created a customer field named "customer response type". I also created 2 business rules . 1st rule. defines a positive response and 2nd rule that defines a negative r...
