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Change Verification Process

Hi All, i have 2 custom fields in my change form as mention below  "Change Verification" with dropdown with these values (Successful, unsuccessful, Partially successful, Successful with issues)  and Change Verifier name -(Same tab like watch list) is...

find_real_file.png find_real_file.png
shidhartha by Tera Contributor
  • 1828 Views
  • 5 replies
  • 0 helpfuls

ServiceNow email servers

Hi: How do I find out the list of email servers our ServiceNow instance has? Thanks

ritaaudi by Tera Contributor
  • 1132 Views
  • 1 replies
  • 0 helpfuls

Resolved! How can you disable a maintenance or blackout window

Is there a way to make in active a maintenance window or blackout time frame when applied to the Change Request module.   Most all other areas of ServiceNow give you the ability to make something "inactive".

Resolved! Import Set API response ? How to modify ?

Hello Guys,  I have just simple question on you. I have simple staging table with its transform map, when I am doing test payload through import set api in REST API Explorer. I am getting 201 - created. Thats completely fine. Everything is working fi...

How to Use Prechat Surveys

Hello everyone, When a user starts a VA conversation, I'd like them to be asked immediately whether they want a live agent or virtual agent. If they pick live agent, then I want to route them to one of several queues. What's the best way to do this? ...

Raj64 by Tera Guru
  • 1105 Views
  • 1 replies
  • 0 helpfuls

Department Head Approvals

Hello, I'm newer to ServiceNow, so I need help with this requirement. Issue: When we receive a File Share Access Request, the approval needs to go to the Department Head of the folder requested. For example, someone in Manufacturing might need access...

Tyler Jones by Tera Contributor
  • 1529 Views
  • 2 replies
  • 0 helpfuls

Resolved! Is there a way to add a link/hyperlink to an alert popup box?

Is there a way to add a link/hyperlink to an alert popup box?alert("Please visit https://siteaddressgoeshere.com for more information");   I have already tried usingalert('<p>Please Visit <a title="Site Address" href="https://siteaddressgoeshere.com"...

kingzzshah0 by Tera Contributor
  • 2217 Views
  • 2 replies
  • 7 helpfuls

Send Notifications to users in a list collector field

Hi All, I want to send notification to users in list collector field. I have a custom table with one list collector field reference to user table. I want to send notification to all users in this field, but the notification is on different table so I...

pramodkumar by Tera Expert
  • 1552 Views
  • 10 replies
  • 1 helpfuls

Lookup Select Box is not showing values ONLY in service portal

Hello, I have 'Lookup Select Box' variable in catalog item. This is using reference qualifier to pull list of assests tagged to that user from assest table. It is simple and straight forward. But this is not working for some users ONLY in service por...

Diksha19 by Mega Expert
  • 1526 Views
  • 3 replies
  • 0 helpfuls

How to check the size of attachment in catalog item?

Hi All,   I have a requirement where I have to measure the size of the attachment while submitting the catalog item. The attachment should not be more than 5 MB. If it is more than 5 Mb then it should throw an alert and abort the action. Hence user w...