My requirement is 2 senarios we have 1. When incident state change from NEW to awaiting info when I click on RETRIEVE button , the incident should set back to NEW state. 2.When incident state change from Inprogress to awaiting info when I click on ...
I have a response stored in a string variable and want to fetch the ticket number but I am not able to traverse through the output. Output : <?xml version="1.0" encoding="ISO-xxxx-xx" standalone="yes"?> <Web-Ticket> <Change> <pro> <text>Change succes...
I need to add CAB workbench has the agenda auto populated with Normal and Emergency changes as described. Normal Change - Change CAB date is the same as the CAB meeting date.Emergency Change - Change CAB date is the same as the CAB meeting date.Stand...
When a non-admin user does a search with global search, the results do not show the incident table but it does show other tables like Catalog Tasks and Users. But when I do the same search as an admin, the incident table results show up: I can...
Approval Link for the Service portal through email script
Hello,I am wondering if it is possible to import a CSV file that it doesn't any header. I tried and ServiceNow says expected two columns but there is only one.I checked out on google and I see that some peope having same requirement sometimes while w...
Hi , I was trying to make "current status" widget to display service offerings but in the service status page outage details are missing. Body HTML template: <div ng-if="!data.service || data.outages.length > 0" class="panel panel-{{options.color}...
Hi all, I have two scenarios on the incident form. I need to set category field mandatory based on specific Assignment GroupsFor those specific Assignment Groups and Configuration items are not (ABC,XYZ) then description field should be mandatory. Fi...
Note : Without using the custom field and audit table $$Please make use of history $$ I have a requirement where user have feature to reopen the incident ticket, at the time of reopening the ticket state of the current incident will be redirected to ...
Hi,I have some RITMs that open automatically for service desk analysts to check meeting room equipment. This checklist is opened with some checkbox variables, as there are many options, the analyst requested the creation of a button or variable with ...
I'm creating a customised VA topic that creates an incident with certain fields. I want to display the incidnet number in the end. I'm using a Record Action utility to insert a record in incident table. Is there a way to get the sys_id of the record?...
Hello Everyone, How to export data from servicenow into power Bi without REST API? Please help me, how can i schedule report or import data(like assets/computer table data) from SNOW into Power BI without using REST API. Thanks for your help in advan...
Hello Team, i have a requirement to show the report in power bi from servicenow problem table, please how to do this. should i do power bi integration , if yes please provide the steps too as i am new to integration. Thanks in advance.
How to configure email notification for survey forms once incident is resolved. Steps done: Surveys---- Trigger Conditions---All done. Emails----Notifications-------Survey User Invite----------Post that i dont know how to proceed. Please post some on...
Hello, As per the project implementation, I am trying to get all the incident column names in a custom list field. So that the user can select all the fields for those they want to get values from incident table. with the code below (this I got from...
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