I am looking for a way to notify users when a field is changed on the Location table. Is it possible for the notification to include the previous value as well as the new value? I know there is a history of changes made in the system but is there a ...
Please help me to understand that>>How do business rules, client script & script include differ from each other in ServiceNow? & How do UI Action & UI policy differ from each other in ServiceNow?(requesting support with example) Will appreciate your ...
I need to remove the servicenow details as I mentioned in image from portal
I created an SLA depending on the end date, but once the end date is changed i want to reset the sla accordingly to the new end date. Can anyone please help with this?
I created an SLA for a RITM and selected 'Breach on Due Date', but through testing i discover that you're only able to base this on the due date of the task and not the due date of the RITM itself. I have many RITM's that generate multiple tasks, the...
Hello everyone, I am trying to create a REQ/RITM through the inbound action but the script is acting weird. Table : sc_req_item. Script: (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger...
I have a group in ServiceNow. I can add one manager but need to add a second manager to receive the alerts and be able to view the group tickets.
Greetings!When I go an create a user or edit a user, I click on "Department" to search for a department to associate the user.However, this list turns out to be blank. This isn't correct as I definitely have Departments. It seems I can only associate...
Hello- I have added an ACL for the sys_user_group to have read access to the table. I have a catalog item with a reference to this table to allow users to select the required support and approval group for a business application. I cannot get this to...
We are considering getting the ITOM discovery to leverage the Service Graph Connectors to sync data from SCCM, Intune, and Jamf. If you have done this before, would you mind sharing your experience on the integration and you felt it was worth it. T...
Could anyone explain how ITSM Standard and ITSM Pro fulfiller licensing works please? My query is can we have a mix of ITSM Standard & ITSM Pro fulfiller licenses?The reason I ask is that the majority of our current licensed fullfillers are IT suppo...
Hi, We have one Catalog request with three catalog tasks and UI action button "Close Task" on the catalog tasks. Now the requirement is on the second catalog task, to show the "Close Task" UI action button only for some assignment group members and ...
Is it possible to create a variable named "Application link" with the link itself (URL) given as part of a Catalog Item Variable please? This is because I was given a requirement and the above question is included as part of the Catalog Item Variable...
Hello, Can we call email script into email notification subject? Can you please help me with this scenario. Thank you.
can you help me how to create a interactive filter in dashboard and in that i need to display all the RITM's of specific catalog item when selected. i have 10 catalog items where all that 10 catalog names have to be displayed in widget drop down whe...
