ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! By using historywalker how to get the previous state of the record

My requirement is 2 senarios we have  1. When incident state change from NEW to awaiting info when I click on RETRIEVE button , the incident should set back to NEW state.  2.When incident state change from Inprogress to awaiting info when I click on ...

Krishan by Kilo Contributor
  • 681 Views
  • 2 replies
  • 1 helpfuls

Resolved! Unterminated Literal String

I have a response stored in a string variable and want to fetch the ticket number but I am not able to traverse through the output. Output : <?xml version="1.0" encoding="ISO-xxxx-xx" standalone="yes"?> <Web-Ticket> <Change> <pro> <text>Change succes...

aks4 by Tera Contributor
  • 3292 Views
  • 10 replies
  • 3 helpfuls

How to add CAB meeting's agenda

I need to add CAB workbench has the agenda auto populated with Normal and Emergency changes as described. Normal Change - Change CAB date is the same as the CAB meeting date.Emergency Change - Change CAB date is the same as the CAB meeting date.Stand...

prasad8 by Giga Expert
  • 1233 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to import a CSV file without headers?

Hello,I am wondering if it is possible to import a CSV file that it doesn't any header. I tried and ServiceNow says expected two columns but there is only one.I checked out on google and I see that some peope having same requirement sometimes while w...

jamesgb by Kilo Explorer
  • 5834 Views
  • 13 replies
  • 1 helpfuls

Populate fields based on Assignment Group in Incident

Hi all, I have two scenarios on the incident form. I need to set category field mandatory based on specific Assignment GroupsFor those specific Assignment Groups and Configuration items are not (ABC,XYZ) then description field should be mandatory. Fi...

find_real_file.png find_real_file.png
Saranya K by Tera Contributor
  • 1308 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to set variable checkbox true in RITM (checklist)

Hi,I have some RITMs that open automatically for service desk analysts to check meeting room equipment. This checklist is opened with some checkbox variables, as there are many options, the analyst requested the creation of a button or variable with ...

find_real_file.png
Sarah Anjos by Tera Contributor
  • 1649 Views
  • 6 replies
  • 1 helpfuls

How can I get sys_id of the incident i just opened?

I'm creating a customised VA topic that creates an incident with certain fields. I want to display the incidnet number in the end. I'm using a Record Action utility to insert a record in incident table. Is there a way to get the sys_id of the record?...

how to export data from servicenow into power Bi with out REST API

Hello Everyone, How to export data from servicenow into power Bi without REST API? Please help me, how can i schedule report or import data(like assets/computer table data) from SNOW into Power BI without using REST API. Thanks for your help in advan...

Sai89 by Mega Expert
  • 2048 Views
  • 5 replies
  • 0 helpfuls

Resolved! Show reports in power bi for problem list

Hello Team, i have a requirement to show the report in power bi from servicenow problem table, please how to do this. should i do power bi integration , if yes please provide the steps too as i am new to integration. Thanks in advance.

chandan1994 by Tera Contributor
  • 4082 Views
  • 27 replies
  • 8 helpfuls

Resolved! How to get all incident form fields in a custom field

Hello, As per the project implementation, I am trying to get all the incident column names in a custom list field. So that the user  can select all the fields for those they want to get values from incident table. with the code below (this I got from...

Sowmya T by Tera Contributor
  • 2025 Views
  • 2 replies
  • 0 helpfuls