Hi Team, Using inbound action, incidents are being created in to snow via email. Upon incident creation, we are triggering email notifications at several stages of the life cycle of the incident. As an example, a user created an incident via email ...
Hi, We had to make changes to a flow as it had a bug. Now when I moved the corrected to flow to Production, want to cancel the existing flows which are attached to the RITMs. So to attach the new flow to the existing RITMs, I tried TEST, but I keep ...
Hi I am new to ServiceNow. I want to set logged in user group automatically when form load. Tried with below but Not working : Script Include: checkGroup: function() { var currentUser = gs.getUser(); if (currentUser.isMemberOf("Group ...
Hi all, I want to copy Request Item(sc_req_item) like incident and Change Request(change_request). For exmaple, when I open the incident record and right click on the header I can copy the incident. I want to do the same thing at Request Item. Are th...
Hi, I would like to filter out all change request planned start date or end date which fall into a specific date range and display in list view, any idea on the report filtering? e.g. expect below 4 change requests are show in the report, given those...
Hi Experts, Can someone please help me? I have a notification email script that queries and prints variables from RITM and field from REQEST table. Since there are lots of RITMS, the client wants to have the stamp bullet and list item, what I have s...
Hello All, I am having issues with "Additional Comments" not being emailed to the Requestor of the task from SC_task I am new to ServiceNow so not sure as to where to begin looking. Any help would be highly appreciated. Best,
Hi, How can we set incident tickets that have already been created and saved, as child tickets for a parent ticket? I know how to create new child tickets but don't know how to associate tickets that have already been created as child tickets. Also,...
Hello, 1)I am trying to invoke out of the box Risk Assessment calculations using Catalog client scripts and script include. Our requirement is that the Users will answer 6 Risk Questions through a catalog item along with the Change request fields. ...
var url = document.URL.parseQuery() is not working in Catalog Client Script. I used the above line to set the value of the Services which is required to modified using a catalog item. Thanks for the help in advance.
We currently own ITSM Pro and are on Quebec (will be moving to San Diego soon). What methodology or process should be followed to replace a broken asset (ie. laptop) from an incident in the CMDB and asset directly from the incident without having to ...
Hi Team, How to create a knowledge article from an incident ? Can you please explain in step by step actually I have gone through service now docs but I didn't get anything Anyone implemented this feature please let me know Thanks, Raj
Hi, I created a before query business rule to restrict ticket visibility to only users in their groups. I have 3 custom tables so this works perfectly to show the tickets you have access to based on the assignment group you're in. However, I get an...
I need to write a script for a custom created field's visibility (custom field name "Justification"). It needs to be displayed and become mandatory must only if "Score" field is manually updated. The condition builder does not have options for "Score...
I have configured OOB survey for service request. and created a trigger table for that. below is the table. and a notification is being sent out to the user as below snap Here ask is to send notification on RITM instead of catalog task. how ca...
