How can I match sys_id to user record?
Hi I have received a compliance list from Service Now for staff with fulfiller roles who are identified by their sys_id. How can I search/match these sys_ids to user records?
Forum Posts
Resolved! How to send reminder notification before 30 days based on End Date
Hi, in catalog items, i have one filed, documents submit "Last End Date" (variable in catalog item) ex: Last End Date=20/08/2018 19:50:20 then notification trigger one month before means on 20/07/2018. So how can we do it. my Br script is not w...
Future Date Validation with current date
Hi Everyone!!! I have a requirement related to Date Validation, Where I have a Date Field (end date) in user table and i need to check the end date is 14 days equal current date ( current date : 17/09/22 then end date is :31 /09/22) in the us...
Resolved! LDAPUtils setmanager processmanager based on other value than DN
Hi guysOn of my client is using the manager_employeenumber as manager value, not the DN.As LDAPUtils setManager and processManager is using DN to map the correct manager I need to change that behavior. As LDAPUtils seem to be stored in the source cod...
Resolved! Auto populating 'Configuration item' field based on 'caller_id' on incident form.
Requirement: need to auto populate the 'configuration item' variable based on 'caller_id' variable. What are the 'CI's' related to him and need to populate only if caller is VIP. I know it can be done by writing a script include and onchnage client s...
Resolved! I need to truncate a single line text variable to 35 characters
I have created a Single Line Text variable called "Street". It has a max_length=35. If I type (or paste) a value that is longer that 35 characters, it will truncate (as I expect) the string. I have a catalog client script that is setting the value b...
Multi row variable set is not showing if added within container variables
Hi, I have a multi-row variable set and when I add it within a container, it is not showing up on the form. The MRVS shows up if I add it outside the container. Is it a known issue? Is there a workaround so that it shows up within the container?
Resolved! How to make duration available only after 15 days from the date of requesting
Hi Everyone, I have an use-case where I need to make the duration to be selected after 15 days from the current date. How can I achieve this? Please help!! Example: If I'm filling this form today, then I want the days from 15 to 29 to be greyed or no...
Resolved! How to get Priority level list in incident form via rest API ?
We want to list of Priority level like (P1 - High ,P2 - Low ,P3 - Critical etc..)
Resolved! custom table tickets in My Requests
Hi All, we have a custom table which extends the task table and we want the tickets to be shown in My Requests in the portal. For this, I have created record in request_filter table and it is showing up in the My Requests. In our table we were using ...
How to map field value from portal to backend table field
Hello Everyone, I am new to ServiceNow portal scripting. I have a requirement where I need to set region value to short_description field of "wu_appointment" table. As per above snippet, End user will select the region for the cancellation of an app...
Change Risk Management - how to update table?
Hi, I would like to apply Risk Assessment on my table - custom table extended from Change table. Unfortunately, I don't know how to choose a table, I have tried to create new record, copy existing one, change it on the list or use Assessment Designer...
Resolved! On hold reason was not showed while a agent hold a incident
Hi Team, Good day!, We have noticed a issue today , That is when an agent hold a ticket in ServiceNow the on hold reason should be populate in work notes (As awaiting requester , Pending vendor ...etc) at the same time of holding the ticket. But it...
Alternative for eval() in servicenow.
Hi All, I need to replace the eval() with glide script evaluator and below is the Script Include used in a Report to pull the records. Script Include: function CRA_Use(js, arg) { var grq_ps = new GlideRecord('pa_scripts'); grq_ps.addQuery('name', js)...
How to populate the logged in user to a variable from the Onload Client script
Hi All, Requirement: On the load of the form, it should populate the logged in user name, company, email Id in the variables on the form level, I have written a Onload client script to populate the company and email details but I'm unable to get the...