I have an odd request that I am having trouble figuring out. We have a risk assessment form that is being used universally across all change types (Standard, Normal, Emergency, and Expedited). This form consists of 6 questions all with risk choices ...
Hi, We have a record producer form with the variable "xyz" type is select box with the choices "yes" and "no" . If we select "yes" the text "call is required" should add in the beginning of the subject line with in the existing notification. Thanks i...
We had a user that witch their view on a RITM item to Self Service and cannot switch it back to Default. How can I switch it back to Default when selecting View from the drop down and selecting Default does not work.
Hi, I was playing around with something and seem to have messed up the form which opens with incident.doRight now, its opening the "Notes[inbox view]. How do i set it back to open Incidents? I have another instance from where i can XML import as need...
OOTB, non-admins cannot make any changes to closed incidents, but Admin can do. 1. Does ITIL say not make updates to closed incidents? (I couldnt find any ITIL references) 2. If suppose we make updates to closed incidents, will there be any impact to...
If a document is not attached when adding to cart, pop-up message “No document is attached, do you still want to add to cart?” Answer “Yes” add to cart, answer “No” return to form. Can anyone Assist?
Hello Team, We are asked to develop a custom application using App Engine Studio. Customer has informed us they have licenses for App Engine. This topic is relatively new to me but whatever I have read it feels like its a low code solution but end of...
Hi All, We have installed Change Success Score plugin and we have run the schedule jobs Change Success Score Metrics(Historical Data) on demand job and Change Success Score Metrics (Daily). We could see both jobs were running without any issues but ...
Hello Team, Hello, I am looking for calculating the MTTR value for resolved/Closed incident. Let say i have pulled the count of total resolved/closed ticket for a particular group now how to calculate the MTTR value.I don't want to create the MTTR re...
Hi Community, How to hide virtual agent icon, i mean how to remove the functionality, we don't want to show chat option to the client. Regards, Rafmine
Hi, I have a requirement that when all the change tasks where closed then automatically after 24 hours change request need to be closed. Can I know how can I achieve this. Please help me with the code or some one please guide on this. Thanks, Loh...
i have a scenario where i should create a button on the incident form,on clicking that button user can reopen the incident.
No active range or web service or necessary parameters specified for Discovery in discovery schedule menu when i click discover now then gives this notification. what should i do
Hi Team, Please suggest steps how to install DemoHub App in the ServiceNow Organization Demo Instance. We want to give a demo to client on our Organization Demo Instance. Thanks and Regards, Vineela
can you continue working on a update set by setting it to "in progress" after you already previously marked it as complete?
