I want to build integrations with ServiceNow, I setup a dev environment and it provided me with App Engine Studio, now it's showing me app templates and apps I can "create" with no coding, etc.. I don't want to create a new app in ServiceNow, I want...
I am writing a server script similar to this instead i have a List field that holds multiple items and I want to count how many items are in that list when the list is populated using problem_data.list_field = gr.getValue('list_field').split(',').l...
I have a requirement that the incident record producer should have a Parent location and sub location field. The Parent Location field should only show up options which are parent to other locations. I have a script include as below: Name GetParent...
Hello, Need to write script in server side to replace / or \ with empty space. I found below in community: The SNC.Regex API is not available for scoped applications. For scoped applications, remove the SNC.Regex API and use standard JavaScript regul...
Hello, I want to know is there in the "OOB" a way for users with "user_approval" role to delegate their approvals. ITIL users can do that from their profile in a related list BR, Hamza.
I have applied few conditions on the filter to the task table but the result is not showing up as expected. Below is the filter condition applied: I have a INCIDENT available here in on-hold state but the incident is not showing up. Even if the pend...
Hi allIn portal page there are more than 30 approvals so I want to display '30+' if there are more than 30 approvals can you help me with this widget approval script: Server script: -------------------------------------------------------------------...
Looking for the Process document and Template to write FRS for ITSM Processes
I currently have a REST Message set up with a POST method to log into a third party service. When trying to use Basic authentication with username and password, I will get the following error: When I remove the authentication and pass in an object...
Hi All, I am working on announcement in service portal, currently i am displaying the announcement with TYPE as Banner,widget. I want to reduce the height or remove the padding of the banner.Rest of the portal is appearing something messy for the exi...
Hi I wanted some info on what counts as Integration hub transaction. I am aware that using rest step,script action to call rest message or using rest method in inline scripts is counted as IH transaction. Does calling a script include from an action ...
Dear all, I searched but did not find any relevant help in order to be able to change the order of Comments and Work notes (Private) fields in an Agent Workspace view of a form: Tried the following: - have set the work_notes as user preference for t...
I have a multiline text field in a catalog item that I scan asset serial numbers into. The barcode scanner automatically adds a line feed at the end of it ex:ABC123DEF123and so onWhen they checkout, all I do is run a script and close the task. In the...
What is object in javascript in service now and how it is called. DOES A BUSINESS RULE Contains serverside and client script andhow can we check it?
currently i have one cancel button on problem form, which is visible only on assess and root cause analysis states. And, when we click on it the ui page is coming like this I don't have a problem with this. the problem is before this comes up when w...
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