Hey there, I'm a newly (almost examined) servicenow admin and I need some assistance with a Capstone Project Flow that I'm developing. Basically I've created a Catalog Item Template which is meant for our IT staff to create new catalog items when the...
Hi, In change request, there is already a related list of affected cis, there can be multiple affected cis in this related list. I want to populate all those affected cis in related list of change task affected cis. These change tasks are getting pop...
Hello, I am new to ServiceNow and would like to understand how Request / Requested Item / Task status changes are done automatically ? I would like to change certain behaviors but I can't get to these changes origin. For instance, if all tasks are "C...
When the state changes to cancelled - for all the itil users -- all the fields should be readonly.
Hi, I have a requirement to count days excluding weekends. I have a date range for an example. 12/Jan/2022 - 25/Jan/2022, returns 9 days where as it return 10 days. Below is the code that i am using Client Script: var fromDate = g_form.getValue("from...
For the choices field, we have two different section Name and value which needs to be populated while importing the excel sheet using transform Map. Please let me know your suggestions Sample Data:- Above sample data, I need to import in Cho...
Can any one please help me to understand exact difference between fixed start/end relative start/end in data collection job? Fixed.. Suppose I selected as "Data Collector" as daily and used Fixed start as "24-05-2022" and end as "24-05-2033" It means...
I've found a few questions in the community forum already and I followed a few of the instructions as listed but I can't get my 2nd dropdown (the lookup select box) to show any values. For this record producer, I'm mapping to and using a custom tabl...
I have created a Service catalog item with 2 Single Line Text fields. The first Text field is for the Monthly Recurring Cost while the second field is for the Yearly recurring field. I would like the Yearly recurring field to automatically calculat...
We are trying to bring a related link that is already present on the platform view to the workspace view. Can anyone let us know how to do that?
Hi All, I have been trying of update variable value on an active RITM. So far I have tried these two script. var gr = new GlideRecord('sc_req_item'); gr.addQuery('sys_id','eec9cfc287234d502d2d33b40cbb35b5'); gr.query; if(gr.next()){ gr.variables...
Hi All, My Background script was shwoing in Black earlier now it is showing white, I want it to be in Black. Please help me Thanks, Shilpa.
Hi there...Have any one implemented reopening of service request in tool??If so could you please share the approach. Thanks in AdvanceSitarani
Hi there, I am currently tasked with a project regarding creating a PDF from the contents of a catalog task for our Service Desk to print out when they are completing a build task. Currently, I haven't seen anything on the forum about it, but does an...
Hi. I'm trying to get the age of an Incident from Duration and/or Business Duration but neither provides that info until the Incident is given a Closed Date/Time which is OOB. Does anyone know how I can get that info without Resolving or Closing the ...
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