ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Does Agent workspace support tooltip & hint?

Does Agent workspace support tooltip & hint? When i am viewing in workspace view in native ui its showing all tooltip & hint for fields or choices correctly. But same in agent workspace those are not showing. Any clue about this?

sub by Tera Contributor
  • 2023 Views
  • 2 replies
  • 2 helpfuls

Resolved! Creating tasks without assignment group/assigned to

Hi Team, We have a parent task and some sub tasks. The sub tasks will remain open for long as the fulfiller cannot close it for certain amount of time. So we do not want to assign it any group/user as it will show in their open items. Is it okay to h...

ShAn21 by Tera Guru
  • 1070 Views
  • 1 replies
  • 1 helpfuls

"Failing widget: 'SC Order Status'" error on Service Portal

Hi all!I was performing some tests on our testing instance and realized we have issues while trying to view a RITM generated after submission. Here is a screenshot: We checked the browser console and it points out to the Server script for the mentio...

find_real_file.png

Create new record with UI action

Guys - I wanted to create custom table  record from incident form via UI action and same should be visible in related list as well for that incident record. custom table name - u_interaction_record Pls help

How to get row count in fix script

Hi All, In "certificate_cmdb_ci" table, I tried "group by" the record by serial number. There are 3 records with same serial number. when I used getRowCount, it gave me only one record. var dup = new GlideAggregate('cmdb_ci_certificate');dup.addEnco...

find_real_file.png
Sivaprasath by Tera Contributor
  • 1036 Views
  • 1 replies
  • 0 helpfuls

Resolved! get field values into Ui page

Hi Community, I'm trying to fetch the Name value on User record to a field in UI page calling on same record(please find the attached screenshot) can I get some help in prepopulating the Name into the User name(see screenshot) using any script in UI ...

Resolved! Can you dot walk in server side script in Service Portal

if i wanted to get the phone number of the caller in a query to the incident table could i dot walk  var gr = new GlideRecord(incident); gr.addQuery('active', true); gr.query(); while(gr.next()){ data.caller = gr.getDisplayValue('caller.phone');   is...

Thomas Miles by Tera Contributor
  • 1641 Views
  • 2 replies
  • 1 helpfuls

Reset approvals in workflow on field change

Hi, I'm trying to restart the approvals of a workflow with advanced business rule. The script: (function executeRule(current, previous /*null when async*/){ var chng = new GlideRecord('chnage_request'); chng.addQuery('number', current.number); chng.q...

Difference between Incident_sla and task_sla Table

Hey Team, What is the Difference between Incident_sla and task_sla Table? Am I correct in assuming that task_sla will contain all the Incidents, Catalog Tasks and RITMs which have SLA attached to them? Thanks, Ekta

EKTA2 by Tera Expert
  • 8741 Views
  • 4 replies
  • 7 helpfuls