We have a custom field(True false type) on change form which is getting updated,Initially it is set to false, when the change state changes from schedule -> Implement it get updated to true and when again when state changes from implement to review ...
I want to make the work notes and additional comments switchable like how it is in Incidents I bought the fields but it looks like this II wqant to make it look like this Thanks in ton
Hi, When we update any topic i see it updates in sys_cb_topic and sys_cs_topic in the backend, can anyone please help me to understand the difference between these tables?
Hi Community, In our development instance, I have the Virtual Agent set up on our Service Portal page to allow a customer to “Contact Live Agent”. When this option is selected, the agent I am impersonating in Agent Workspace Home is set to be availa...
Hi, How does ServiceNow remember the last dashboard a user accessed? We have dashboards set as the Home. Thanks, Adam
How are groups using the category and subcategory fields within incident? With CSDM/CMDB CIs what are using category and subcategory for and how are they leveraged in analytics and automation? We are on Quebec moving to San Diego and are looking for ...
Hello! We have a several SLAs setup and running for a particular custom task that has a long life (months). We recently updated the duration for one of the SLA definition on this task. Here's what we are seeing:For task records created prior to th...
Hello Team, I have few related lists on few Ticketing Modules. .and I want to remove "Edit" button on one of the related list on HR Form, based on some condition. For EX: if the ticket state is transferred, The below related list should not have "Edi...
Hey Developers, I have used ${URI_REF} opposite to Number. Instead of showing STRY number it's showing short description of the story. I have been using ${URI_REF} & it worked as expected. Not sure what wrong here. Please suggest.
How to provide link the service portal for take me back to the incident email notification script. I tried this link:-"https://dev12455.service-now.com/sp?id=form&table=incident&sys_id=-1 "; But when I provide this link it is taking me back to that p...
We have a knowledge base(public) and the articles created under it have a different view(public) . a new module is created under knowledge menu to track/view /create knowledge articles of the KB and view rule is also created for it so that when the u...
out of the box servicenow provide 22 langugae and romanian language is not their, and we want that language in out production so what steps we can approach.
I have created report for the Group members table (sys_user_grmember) with the active users & groups. Added the report to the dashboard but the requirement here is to add the below filter on the same dashboard through which we can filter with group b...
Hi, I have to set password reset policy for users having "AD user id" is empty and users who having "Admin" or "Security Admin" roles. "Ad user id" is field in user record. For archiving this, I have written scheduled job, Below the script. Script:...
There are multiple variables with the name 'comment' or 'comments' and every variable has been created under different catalog items. I could see 332 variables under the same name. I need to replace all these variables with one variable set under the...
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