Hi , I have created 2 Email templates for Major Incident communication to be sent however when I click on email as in screen shot attached i only see last created email template and not the one created before it Is there a way I can see both the te...
I created a flow for a service catalog request & successfully tested it within flow designer, however; when I add it to the catalog item, it is not picking up the flow. I confirmed that the flow is published. When I submit the catalog item I don't s...
I created a VTB for a particular group, but I am not able to give the visibility access to that group. I am only able to give the visibility access to either Myself alone, Everyone, or any other groups I belong to. Attached is the screenshot. Please ...
Hello,I have a requirement to create a notification for Incidents created on yesterday and the notification needs to be sent at 05:00 AM PST.I have tried Scheduled Job, Inactivity Monitor and Workflow but neither of them has worked the way I want.Can...
Use Cases UC1. IT Asset Variants - iPhone There are two separate catalogue items to search and select Red iPhone or Grey iPhone.Color, such as red or grey, is a variable of a single catalogue item – iPhone. UC2. Service Request - Office Access To re...
Hi Team, How to get logs who removed the user from a group, We have few users removed from the group, I have checked in sys_audit table not found it helpful. Thanks Ashok B
Hello All, After user submits the Request, I need to copy all the variables information into Description field of Catalog Task. How can i do this can anyone please help me with this. Thanks in Advance
Hello, I have created interactive filters with choice list. Now i want to hide "None" from the filter. how can we do this?
Hi Community, There is a requirement to display the outages as announcements in service portal banner. How can I display the outages as announcement in portal? TIA.
Hi Community, I need some help on how to write a story on incident management ,A sample doc and pdf will also work.Thanx in advance.
Hello everyone! do Business Services and Service Offerings have a default/OOB State Model which is configured? Just to be sure my questions is clear: a business service might have the following lifecycle: Planned, In Progress, Active, Retired - ...
Hi Guys, I have created a new group and made that group to be shown only for Incidents. I followed this and did this: Create your new group type (e.g., 'Incident Assignment') in table [sys_user_group_type].Open the module: System Definition>Diction...
Hi, I am looking to integrate Contact Center with ServiceNow and open up Agent Workspace. As part of it, I am opening up a new interaction record and intend to pre-populate some fields on the interaction e.g. Opened For. Is there a way to pass the in...
We are Creating a Change from Service Request(RITM), Can we Change the Change Request State to Implement when the Planned Start Date is Reached ? When Change is Created State is set to Schedule and Change to Implement when Planned Start is Reached. S...
Hi Experts, I don't have much knowledge on scripting. We have a requirement for change module in which based on planned start date and time phase should be automatically moved from schedule to implement. In order to achieve this, I need build a scr...
