Does Agent workspace support tooltip & hint? When i am viewing in workspace view in native ui its showing all tooltip & hint for fields or choices correctly. But same in agent workspace those are not showing. Any clue about this?
Hi all, On incident form, while sending an email to users attachments added to incident form are not being sent out. Can anyone please guide me the best possible way to attach the files when sending an email to caller. Thank you, Balaram.
I want to create a widget which will display the list of records when we click on a report which is defined in another widget of the same portal page. PFB example of requirement. In portal page widget1 ->A report widget2 ->Should display the list of ...
Hi Team, We have a parent task and some sub tasks. The sub tasks will remain open for long as the fulfiller cannot close it for certain amount of time. So we do not want to assign it any group/user as it will show in their open items. Is it okay to h...
Hi all!I was performing some tests on our testing instance and realized we have issues while trying to view a RITM generated after submission. Here is a screenshot: We checked the browser console and it points out to the Server script for the mentio...
Guys - I wanted to create custom table record from incident form via UI action and same should be visible in related list as well for that incident record. custom table name - u_interaction_record Pls help
I created a Record Producer and also created a widget . When category changes then a form will pop up. I want to show another two variables and pass their values in the Portal level by using widget based on logged in user role . so need help on...
Hi All, In "certificate_cmdb_ci" table, I tried "group by" the record by serial number. There are 3 records with same serial number. when I used getRowCount, it gave me only one record. var dup = new GlideAggregate('cmdb_ci_certificate');dup.addEnco...
Is 'Hi Portal' and 'Now Support' both are Same ? Thanks Bhanu
Hi Community, I'm trying to fetch the Name value on User record to a field in UI page calling on same record(please find the attached screenshot) can I get some help in prepopulating the Name into the User name(see screenshot) using any script in UI ...
Hi, we get these unwanted line breaks in our e-mail notifications has anyone experienced and solved this before ?
if i wanted to get the phone number of the caller in a query to the incident table could i dot walk var gr = new GlideRecord(incident); gr.addQuery('active', true); gr.query(); while(gr.next()){ data.caller = gr.getDisplayValue('caller.phone'); is...
Hi, I'm trying to restart the approvals of a workflow with advanced business rule. The script: (function executeRule(current, previous /*null when async*/){ var chng = new GlideRecord('chnage_request'); chng.addQuery('number', current.number); chng.q...
I need to to send an email notification to requester of the story to approve UAT and need to create the approval task also.
Hey Team, What is the Difference between Incident_sla and task_sla Table? Am I correct in assuming that task_sla will contain all the Incidents, Catalog Tasks and RITMs which have SLA attached to them? Thanks, Ekta