Hello Experts, I have created a transform map which is linked to the import set table, in the run as script section I have written code to populate some fields at the time of ticket creation except company, script is taking every other field value, S...
I want to hide the PDF export of the UI macro context_form_header. Is it possible to hide PDF (portrait) and PDF (landscape) by editing the XML of the UI macro?Please tell me how to do it if possible.
Hello, I have a scoped application and it includes 4 different modules. Now, I do not want system admins(admin role), to have the access to this application. When I created this application, I specifically added the appropriate role-specific to the m...
Hi All, Is there any role to be given for viewing announcement banner on the service portal? Coz a user is able to see the announcement widget but not the announcement banner Please advice Thanks and Regards, Sandeep
Hi all, Some one please help me how to show values in new line and Story number should be clickable . Expecting result : RLSE0010000 Test Release 07/18_01 for 2022-12-31 16:26:00 STRY00001: Test Story 1.0 for 07/18_1 ReleaseRelease Notes : Release No...
I have a Query business rule (on sc_req_item table) that restricts visibility of RITM records. I want to add a condition to that business rule to allow the users to view the RITM records that they are approvers of. The sc_req_item field does not have...
Hi Team, I want to add a button in my catalog item as Clear Values and on clicking the button, it should clear the field values. Please help. Thanks in advance.
I need to create a notification on incident table. it should triggers when Business Elapsed Percentage is at 75% and not sure how to get value of this field in the condition section.
Hoping this is the correct forum. After adding a new field (dropdown) to our incident form, it does not appear to write when we save changes in the incident. We created a new table u_newtable (NewTable).Added a new column called FruitsAdded two choi...
Hello Community, As per my requirement there will be a task generated to security team and then user will get added to ad group . If once ritm state changes to closed complete then close notes should get updated. Please help me with this. Which activ...
Hi not able to clear the value of string field which is dependent on Reference field. on change of user name it's working, but if the reference field is empty it's not working. function onChange(control, oldValue, newValue, isLoading) { if (isLoadi...
Hi All, Is there any way to add a DL in CC of notifications template without scripting ? or scripting is the only way to do Please help. Regards, Jyoti
I need to create an inbound email action so that it creates a record in change request table. Subject - short description of change request. Body - Description. Attachments in email - attachments in change request. Please guide me how to achieve th...
Hi, I want to add hyperlink in manager address in email body Please help. Thanks, Sowmya
Evening guys, I thought I had done the configuration for agent workspace on chat however there is something missing clearly. When I send a message to a service desk agent, and then impersonate him nothing appears in his workspace inbox. Screenshot be...
