Hello Team, I am looking out for code to implement predictive intelligence on incoming incident, when an incident is getting created want to auto fill the category on the form, can someone please provide some inputs on how to go ahead. Thanks in adva...
Hello, For one of our forms, we want to display a set of fields based on the quantity of the line item (max is 15). example: If quantity is '1', show one section only consisting of 8 fields. if quantity is '2', show two sections consisting for 2*8 fi...
Hi All, I am quering a table and want to save this record , so my format looks like this . so first one is the Sys_id and it has more than 1 record associated with it. which i am getting from a table. how can have a Json for this and then how can...
I need to know if there is any table that stores data of the records created in Platform. Records may be incident, problem, ritms(req), change or ...... If there is any table that stores all these data which is created only through platform not from...
How can I compare the planned end date time with the current date time in the change request if the current date time is greater than the planned end date time then I need to update the change task's work notes. (script in Schedule job)
Hi, I have told that you can create a knowledge article from a closed incident through the KCS integration. Is this correct? If yes, how can I activate this functionality? Thanks & Regards, Tomi Corigliano
I have written below script in Before Insert BR to Populate Correlation ID as TCSCE:{Number}. But number is not getting populated. screenshot below. var abc = new GlideRecord("incident");abc.initialize();abc.correlation_id = "TCSCE:" + "{" + abc.n...
Hi Team, We need to block a certain country users from accessing the Service Portal,and also the Case Management.How can we achieve this. Thanks, Karan
Hello, I am trying to move the Test Suite from one Update Set to another, but I don't find it under 'Related links' in Quebec version. Kindly help. Regards Suman P.
Hi everyone! Hope y'all are doing well. So, I have a requirement on the Change Request form, where I should create a relationship between CI's and some string values, such as "QA State", "Production Path", "Version" and more.. The first thing that ca...
Change ticket approvals are being generated for the inactive user, It should trigger for only active users It is happening for Manager approver and the CAB approvers. Please help me where I need to put the condition as active=true.
Hello ServiceNow Community, I am trying to figure out all the roles that come with the ITSM Standard package but am having difficulty with it. I was wondering if someone could point me toward the documentation that will give me this information or t...
Dear SN Community,Our Company is using plenty of Operational Dashboards to report on various performance aspects, including SLA or OLA.One of the most frequently conditions used is the "has breached: True/False".Given the important distinction betwee...
Hello! Can you please tell me how can I merge 3 rows into one using a transform map? For example, imported data: Field1Field2123Ba123Bo123Bu Expected output (created record): Field1Field2123Ba,Bo,Bu How can I accomplish this using a Transform Map?
Hi, I have created a survey for a service catalog and use a image scale to rate the service, now i want to create a report by using the bar chart survey report to get the details of satisfied, neutral and dissatisfied customer. please help by providi...
