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Resolved! Archiving old user reports

Is there a way to archive old reports (not PA) that have not been used for <6 months? These reports are from across different tables and database sources.

Client script to automatically reload and save/submit the form

Hello. I'm struggling with a client script which would automatically reload and save/submit the new form. Reason for that is, we have a need to display a related list on the form right when you open it. Since the record has to be inserted in the data...

karolisjon by Tera Contributor
  • 2319 Views
  • 3 replies
  • 0 helpfuls

Lock icon still visible even after hiding it in dictionary

I want approval groups field to be unlocked by default while opening/ creating a change request. I have added an attribute start_locked=false in the dictionary entry of approval group. It's working, but the lock icon is not disappearing. I do not wa...

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how to hide the choices based on roles using ACL

Hi, I have a requirement where Retired, Leased, Missing status should not reflect in list view to users who does not have "asset" role. For this, I am trying to create ACL. Please help to disable the list edit for the same.   Regards,Lalitha

Lalitha7 by Tera Contributor
  • 882 Views
  • 6 replies
  • 0 helpfuls

Resolved! Manual approval after manager approved

I'm looking for a recommendation on how to allow a user to manually trigger an approval to a person of her choosing.  The basic workflow of this catalog item is that it first obtains manager approval.  Once received, the coordinator then has to obtai...

dbaril by Tera Expert
  • 1405 Views
  • 3 replies
  • 1 helpfuls

Get manager hierarchy

Hello All, I stuck on below issue:We have a Manager and Rank field on a user table. Rank is a numeric. We need to get a manager or managers manager whose Rank is 11 the dot walk can be at any level.example my Manager is Rakesh who has Rank 2, Rakesh'...

Resolved! Reference variable selection based on role

Hi All I try to update reference qualifier for reference variable (assignment group) , should show all groups if ITIL user. for other users try to use the catalog only specific group only need to appear. Kindly help me on this requirement.