Hey Everyone, An Agent reported noticing that a few of their closed reqtsk records states had changed to 8, When I open one of these records I can click the "state" drop down and see the label 8 in the list, if I click the "state" drop down on anoth...
Hi, I have a UI action on the change request form as 'Conflict Calendar'. Once I click on the ui action, a calendar view of the change request opens as given in the image below: There is a row called "Blackout Schedule". How to change that Black...
Hi Team, As a admin I have "admin' access but doesn't have 'security-admin' role. How can I get this role to assigned to me. Our Support parter team members have that role, but those are not in contract with us now. so whom I have to reach to get t...
I created a form and I want to make one field read-only for the certain roles. .how to achive this. ex: i need manager field non-editable for the user who have the these two roles 1. employee manager, 2. project manager.
Hello, I want to auto populate the value of caller and created on by incident number on catalog item.(Please find attached Catalog form). I have written below script code it is passing Null (What code line need to add for Populate Created on date). P...
Hi, How can we check if requested for user has already raised request? How can we stop submission of form if request is already existed for user who has been selected in requested for field. I tried with hidden field but I wanted to understand best a...
Hello Experts, We have a custom field on custom table which we have pulled out on incident form, that field is of choice type and set as 'Dropdown with None', Now the issue is whenever we are creating new ticket , that field value is showing none, bu...
In an effort to get our CI data in SNOW configuration management , we successfully identified critical CIs from old system and imported CIs into SNOW CMDB tables Now our team wants to import relationships to cmdb-rel-ci table from external source- ...
Work notes is not getting updated in activity log. I can see the entry in sys_journal_field table and also in sys_audit table. But not getting reflected in activity log
Hello Everyone, When I enter work notes or additional comments it is not showing in the activity. What might be the issue?
we have a record producer on incident table, and we have quantity variable in record producer. when user submits this record producer , based on the quantity the incident will create. but here the problem is with numbering. the newly created number i...
I have an urgent requirement to make 2 fields editable on incident form even after the incident is moved to closed state. As I read from other articles, I didn't see any OOB UI policy "Make fields read-only on close" to make any adjustments. I see on...
We are having a teams and servicenow integration using the IT Service Management integration with Microsoft Teams plugin. When we are initiating the chat from the incident, We are getting 401 - Unauthorised Error. Could anyone help on this.?
Hi All, I want to copy all the values returned from a while loop in a string field.Example if while loop gives me 3 ips, then ipdup field should have 1,2,3 ips. var record=arr[i];var gr= new GlideRecord("cmdb_ci_ip_address");gr.addQuery("nic.cmdb_ci"...
Hi Service Now community, I am looking to set up a PA dashboard and indicator to measure the time to resolve all service requests. By getting an overall average, we can then see which requests are taking too long and which are potential for automatio...
