Flow Design create a problem Ticket
Create a Problem ticket from Incident if an incident has been created 10 times for the same CI.
Forum Posts
Resolved! Dependent choices not displaying until form is saved
I'm new to ServiceNow so apology in advance for this stupid question. On my Incident Form, I'm using Category as a dependent choice field based on Service. I cannot get the choices for the category to display until I press Save on the form. It rema...
How to show record producer in service portal?
I have created a new portal, and in homepage of that I need to show one record producer.. how to show that? can anyone suggest me..
Resolved! Incorrect Token URL when setting up Ansible Spoke along with AWX tower
I am attempting to set up my Ansible Spoke (Connected to AWX Ansible Tower) in ServiceNow using the instructions found at: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/integrationhub-store-spokes/task/setup-ansible-s...
Change Task state changes when Change Request state changes
I thought I posted this earlier but I can't seem to find anything so I'll post it again. For Change requests that have tasks associated with them, if the task is in a state other than open (i.e. WIP, etc), when the change request goes from New to As...
Resolved! How to generate reminder email only on business days via workflow?
Hello everyone, We created a timer in workflow for generating reminder emails on daily basis. But now, we want to trigger a reminder email via Workflow, only on business days, i.e. from Monday to Friday. For that, we added a 'Wait-for-condition' in...
How can I update list view in bulk/ edit fields all together?
Hello everyone, I wanted to know is there a way to make all the cab definitions in the list view inactive without actually going inside each record and manually un-cheking the active check-box. In the list view, I can see that I am able to edit all t...
Validations on variable text field - Allow only Numbers and Special Characters
Hi All, I want a validation in my variable - only numbers and special characters should be allowed Below code did not work. Can someone please help with the code for all the validations. var pattern = /^[_A-z]*((-|\s)*[_A-z])*$/; var name = g_form.g...
Catalog item & question choices on update sets.
Hi All, I am very new to the ServiceNow world and work in an organisation which is just about to go live next week. I have been working with update sets but tend to create everything first before adding to the set. I am moving service catalogue reque...
Resolved! In scheduled reports, shall we able to extract more that 1,00,000 records in a single excel?
Hi Experts, I have created a report which contains more that 1,00,000 records and scheduled it to the respective teams. The report is getting scheduled properly but it contains only 1,00,000 data in the excel. what could be the issue? Do we have any...
Additional Asset Hardware Substate
I'm having difficulties adding a Substate to an asset with State of "In use" which is OOTB. My Substate record is in place on sys_choice with the relevant dependency value set correctly. However, when selecting "In use" I cannot get Substate out of r...
List_edit field lavel acl is not working
Hi Team, I am working on securtiy incident where is all field is readonly for end user without any list_edit ACL(there is no any list_edit ACL on this Table). Now I have to make one field editable for specific role, For that I have created two LIST_...
Resolved! How to populate reference field using transform map script on the target table?
Hello Experts, I have been trying to populate reference field value using transform map script, but it is not giving me exact output. Could anyone suggest me any changes in the script so that field will take correct cafe value, Any suggestions much ...
How to create interactive filter for list field ?
How to create interactive filter for list field ? In the incident table I am having a field called "Group" which is a list field and it refers to "sys_user_group" table.. I understand that I need to use filter as "Cascading Filter" but I was not abl...
"You are either not authorized or record is not valid." error on Service Portal
Hi Community! I have a problem with a record producer on Service Portal, when I try to use my record producer that I create for incidents appears the following errorThe user that I use to test have the role and is included in the "Available for" rela...
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