Chat Agent not available for virtual Agent
Hello All / @Mark Roethof , I my PDI, when click on VA chat icon shows message the "No chat Agent Currently Available". How can activate agent ? Please guide me for stepping and solution.
Forum Posts
Need to Auto close the ticket from resolved to closed after 7 days
Need to Auto close the ticket from resolved to closed after 7 days.I have written a scheduled job script but its not working. Pls help me in this. var query = 'state=8^sys_updated_onRELATIVELT@dayofweek@ago@7'; //state is resolvedvar gr = new GlideRe...
Resolved! Scripted REST API for inbound code is not working
I have created Scripted REST API for inbound create incident using POST method, while testing I can see only incident is creating but not test values are populating in the same incident, please help me in modifying the following code which I used. ...
How to calculate SLA pause duration time for each choice value of field
Hi Team, on the form there is field on hold reason with 3 choice value. 1)Awaiting caller 2)Awaiting info 3)Awaiting problem When user will select any value in one of these and SLA will be pause. SO we have to calculate SLA pause duration for each va...
Resolved! I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user
I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user I give a role web_service_admin for user but it's not working but when i give the role admin it is working. Kindly tell me which r...
Resolved! Custom Table Displaying sys_id
Hi everyone, Please what could make a custom table that's refenced be displaying sys_id? Basically, I created a custom table and referenced that table on one of our Catalog Items variable. So, each time I click on the magnifying glass on that variabl...
Resolved! Order Guide - How to Prevent Duplicate Requests
We have an order guide "New Hire Order Guide" that hiring managers use to order items for their new employee. Unfortunately, manager's sometimes don't submit a request "on time" so someone on our IT team submits the request, but then the manager some...
Resolved! I have a Business Rule on Group Roles (sys_group_has_role) to Set Group Type on Group form(Sys_user_group) as ITIL License when the Group gets added by itil role. Now my new requirement is to set Fulfiller Group as Type on Group form when a any role
I have a After Business Rule on Group Roles (sys_group_has_role) to Set Group Type on Group form(Sys_user_group) as ITIL License when the Group gets added by itil role. Now my new requirement is to set Fulfiller Group as Type on Group form when a any...
Resolved! Context Search on a Catalog Item - Button Text Issue
We have recently tweaked the contextual search widget so it appears on a 'Catalog Item' alongside a record producer - from this article: How to enable contextual search for a catalog item On the record producer, everything is fine, but on the catalog...
Resolved! List attributes beyond name for user reference fields
Looking for a way to display additional information about a user record in a lookup beyond the name of the user. I have many users that have the same name but other distinguishing characteristics that would help users make the correct selection.
Resolved! Resolve button to be visible only Assignment group Member
Hello Everyone, How do I go about making the resolve UI Action buttons only visible to those who are in the assignment group member? I am using this condition gs.getUser().isMemeberOf(current.assignment_group). can i need to check client check box. ...
Resolved! make reference display the specified field of another table
there is a field 'referenceType' reference from table2,how to make the choices display specified field of table2,not sys_id as above?
GlideSysAttachment not working for xlsx
When I run this code, and when the generated excel file that is downloaded and opened gives the following error: The code works for content type xls and csv's. var attachment = new GlideSysAttachment(); var rec = new GlideRecord('incident'); rec.ge...
Resolved! Script to fetch all fields from a table which is not inherited
HI All, I have a table which is extended from CMDB CI. There are also many custom fields created in the child table. Does anyone have a way to fetch the list all the custom fields from the child table via script?. it should only give results of non e...
Resolved! Why in Glide Form API , the method addFormMessage(String message, String type) is not working?
In Glide Form API, the method g_form.addFormMessage(String message, String type) is not working properly. When I am using this method without g_form, it's giving correct output in the form. Why is it so happening?
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