I have an urgent requirement to make 2 fields editable on incident form even after the incident is moved to closed state. As I read from other articles, I didn't see any OOB UI policy "Make fields read-only on close" to make any adjustments. I see on...
We are having a teams and servicenow integration using the IT Service Management integration with Microsoft Teams plugin. When we are initiating the chat from the incident, We are getting 401 - Unauthorised Error. Could anyone help on this.?
Hi All, I want to copy all the values returned from a while loop in a string field.Example if while loop gives me 3 ips, then ipdup field should have 1,2,3 ips. var record=arr[i];var gr= new GlideRecord("cmdb_ci_ip_address");gr.addQuery("nic.cmdb_ci"...
Hi Service Now community, I am looking to set up a PA dashboard and indicator to measure the time to resolve all service requests. By getting an overall average, we can then see which requests are taking too long and which are potential for automatio...
The Breakdown sources which are working in another dashboard is not working on a specific dashboard. The Breakdowns are having all the required Breakdown mappings for the tables referred in the dashboard reports. But still it is not showing any resul...
I have a doubt that in my sys_db_object table when i go to incident table and see the fields there are around 100 fields for the table.But in sys_dictionary if i search for incident table there are only 25 fields so why do sys_dictionary does not con...
Hi All, I want to understand the use of these roles. Can someone help me 1.what is the use of snc_internal role. Even with this role, the user is navigated to the portal page and not to the servicenow UI. 2.To login to the native servicenow UI what i...
Can anyone provide some insight on how I create a reference variable for a catalog item that allows the user to only select from the user id field. Right now, I'm able to create the reference variable to the user table but in the dropdown of the vari...
Hi all, I am trying to populate a multi row variable set via an onload script. The mrvs is called software_requested, and contains two variables. 'justification' is a multi line text field, no problem. 'software' is a reference field and this is wh...
We have two reference fields (Assigned To and Assignment Group). When we select an Assignment Group we only show the list of Assigned To folks associated to that group. We now want to select a user from Assigned To and only show the Assignment Group...
We have this table of records that are shown in portal using the Data table from URL definition widget. We also added a new variable set in the record producer which contains two variables and these are not mapped to any of the fields in our table. ...
Hi All, Need to remove a user from specific group if users not logged in 3o days. Ex : I have group called ( ITSM_Group ) in that group we have multiple users, If any user not logged in more than 30days we need to remove the user from the group. ...
Hi Guys, 1. I created this run script (inserted into a workflow on requested item table). It has the role to create an incident and it works fine var inc = new GlideRecord('incident'); inc.initialize(); inc.short_description = current.value_of_field...
Hi, Need a field which will populate which template has been applied to a change form.. thanks
I have a requirement that whenever i opens the form of any table i shoud also see backend names of each feild either beside feild or below feild. How to do it?
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