Hello, We would like to connect with our SAP system to intergrate the user locations. As of now we are downloading the user info as a csv and importing it in Snow. But we would like to use REST API so the user info specially user location is updated ...
Hi, I have a requirement to create RITM using scripted rest api. The values should be passed as json. Any leads to do this would be highly appreciated. TIA! -Ruchi
My current requirement is to change number prefix on a custom table say "DOC" to "NO". Will the changes be applied to existing records as well?
Hi folks, I'm new to ServiceNow, and could use some help please. I'm looking to automate the sending of notification to Change requesters to advise them when their change is still open but had passed its scheduled end date, and they need to update i...
Hi Team, In the "Propose a new Standard Change Template" catalog item, the user has the capability to order a new change template. Below in that catalog item, when we select the change request fields, some dummy text appears on the field value next t...
Hello, I can't find the reference table in filter condition of business rule. I'm trying to find the Request item.item but it's not available. What I'm trying to do is to run this business rule only for specific catalog item.
if a user is inactive I need to close all tickets created by the user and also assigned to him someone help me with this requirement? I need to write a business rule for this requirement
Hello,This is probably simple but struggling to make the changes to the Macro.I've been asked to update the "show related incidents" button next to the caller so instead of it pointing to the incident table it points to the task and show's all relat...
Hi all, I am trying to remove 'admin' role from some users in my personal instance. but when I go to roles -> admin and select a user to delete, the option 'remove user access from table' is greyed out. I tried a few options but I couldn't find out h...
Hello, I am looking for a little assistance. I have a requirement to assign incidents to specifc groups based on a segment of the email boday. I am looking to queue of "VM Queue" and based on the following value assign it to the right group. So h...
Hi, How to calculate the resolution time for each Incidents or Requests, especially when the tickets are reassigned across multiple groups. Thanks, JJ
Hello SN Community, I have integrated MS Teams Now Virtual Agent into SNOW, and everything is working fine with exception to any links that point back to ServiceNow (such as catalog items or knowledge articles). It seems that in Teams, it adds a pre...
Hi, For the VA chat bot, I ask the user is there anything else they need help with? If they select "yes" , i want to repeat the setup topic instead of the topics. I need help with a script to show "the setup topic" again. Similar to show all topics...
Hi All, How can hide a service catalog category ( Standard changes ) from service portal. Initially I hide it using 'Not available for' related list from "sc_category" table but it is restricting the users from creating standard change from Incident...
Hi all , In the virtual agent chatbot ,is it possible to edit the sentence "Please type your request " in the search box? . Because if incase the end-user type a request of his choice in "please type your request " box ,it says "I am sorry but I didn...
