I downloaded the Virtual Agent plugin now all my chat queues are starting with Virtual Agent and not Live Agent. I only want Virtual Agent to be enabled on the CSM Chat queue and to have our ITSM Chat queue go directly to Live Agents. In the oob CSM ...
I am searching but coming up empty Is there a setting for the timer on this? My team is complaining that if they get on a long call and not interacting with the page it logs them out. One swears its 5 minutes, I am positive its longer than that, but ...
Description: When a normal Change request is submitted, the change state on the process flow, should show as "New" Assess. When approval further is requested (Technical Approval), state then skips "Assess" and "Authorize and jumps to "Scheduled" on t...
Hello All, Is it possible to cuztomize the css of catalog item form? For example - changing the color of field border: With the use of the chrome developer tool I determined that the 'form-control' bootstrap class is responsible for the border, bu...
Hi Team,How to know whether a field exists on form or notFor ex: I want to know whether field A present on form or not, if present then go ahead and perform validations. if field not exists on form then don't perform any validations.Appreciate your i...
Hi Experts, I am new in servicenow and exploring the opportunity to learn servicenow ITSM including certification on same. As per my analysis i need below three certifications for ITSM in sequence. 1. Servicenow Admin 2. Servicenow ITSM fundamental. ...
I have a request from my Users to add recent Worknotes () to the Activity Stream @Mention Email notification. I tried pasting "" to the bottom of the notification. But that doesn't work. From what I've read, it sounds like I might need to include tha...
Getting this error when I try to run a business rule which is in the same scope. Tried to use the same solution as this: https://community.servicenow.com/community?id=community_question&sys_id=288b72681b8068106531ea89bd4bcbe3 but the scopes are di...
Hi I am trying to debug the follwoing code by trying to determine the location value. I have used a gs.log statement, however when I try to check the 'script log statements' and search for the string "ABCD" I don't find anything. Can you please advis...
Hi All, How i can store multiple values in one varible and join with comma , by current sys_id i am getting two sysid i want store two sys_id in one variable ? in ui action var sys_id = current.sys_id;// getting two sys_id want to join in one var...
We are having an issue where inbound emails are configured via an inbound action to create a request are throwing this error: 'did not create or update sc_req_item using current'. This was functioning before our upgrade to Quebec from Orlando. Here i...
How to set order of response templates in the dropdown which appears when we click on the button -Responses?
Hey, we deploy currently in our company a Global Service Catalog wit more than 200 Items. I have currently the issue, that I need for each Catalog Item "static" Action for "Get Catalog Variables" So I need for all 200 Catalog Items 200 specific Flows...
I have an Order Guide that is made up of 4 catalog items that users need to fill-out and complete. Once they make it passed the Describe Needs stage to Choose Options, they are presented with 3 catalog items (depending on the questions asked in Descr...
When problem ticket closed then related incidents tickets should close automatically Is there Out Of The Box way to achieve this?