Resolved! Do we have options to cancel a problem ticket?
Hi experts, How to cancel a problem ticket? Is it possible to cancel it without adding any scripts from back end? Please suggest a solution for this. Regards,Sofiya
Forum Posts
Resolved! Guest Email Reply Failing to Update Comments
We updated to San Diego about a month ago. It was just noticed that when a guest user replies to an email sent from an ticket the reply doesn't go into the ticket. I've checked records to see when this started and it definitely began the moment we ...
Mandate Attachment based on condition
Hello I would like to know of there is there any possibility to make the Attachment mandatory based on the variable choices (like Yes or No) in Record Producer .
Hide New Button in related list
Hello All Trying to hide the NEW button on related list im on the Program record, and projects related list thanks
Resolved! How to get a report reflecting incidents closed without KBA attached
Good afternoon, I need assistance with a report in service now related to KBA. There is not an option in SN that reflects INC or SCtasks where KBA was not attached. I am able to see KBA that were used by getting data from Knowledge applied to Tasks [...
Roles required to create Dashboard using VTB data
Hi Team, I have given "Content_admin" role to user and user is not able to see content management module. What are the roles required to create Dashboard using VTB data, by adding a Widget -> Content Blocks-> New iFrame or New Static HTML. Let us kno...
How to import attachments from one instance to another instance?
I need to import 1 attachment from prod to dev.(Need to have same sys id) I tried using export xml and import xml. It didn't work. Please guide me how to achieve this,
Resolved! How to create counter for "My Requests" on service portal header menu
Hi All, How to create a counter for "My Requests" in the portal header menu like "My Approvals". **Attached the image. The count value should consider: User's Incident(s) in state On Hold / awaiting callerUser's Requested Items in state On Hold / awa...
How to replace string with another in variable while submitting a catalog item
Hi Mates, I have an issue where in when a & is added in a variable of the catalog item its shown as & I ant to replace it each time when catalg item is submitted , Hence created a script and used in business rule somehow does not seems to b...
On Hold States
When state changes to onhold , onhold reason will be visible in incident form Cab anyone give me explanation and when we use below states - Awaiting bridge call- Waiting for parts- Awaiting resolver response- Waiting for customer response.
Unite Gallery on a UI page does not work, why?
I'm trying to use the Unite Gallery to put my images into a gallery on a UI page. This is the error i'm running into. Uncaught TypeError: e is undefined. I'm grabbing my images from a script that pulls a presigned url from AWS then populating the i...
email.subject.indexOf not populating Assignment group through inbound actions
Hi All, I am working on Inbound actions script and as per the test when I am getting the subject carried to the script the subject is getting replicated to the incident but the assignment group is left empty. function updateINC(inc){var NC = new Glid...
How do I turn off the "Reclamation Rule" in SAM?
Hi Community Team,Does anyone know how to turn off the Reclamation Rule? See screenshot attached. (I don't see a toggle to turn it off or on)Thank you so much!-Andrius
Why is my Scheduled button not showing up? Cannot find the feature to add
I created a new Change model that mimic the Standard change but for some reason the Scheduled button is not showing at the top on the new model i have to use the state drop down to schedule. functionally it matches the original but i would like to ha...
Resolved! List collector field with email option in Service Catalog
In other tables the Watch List list collector object can also have an email box, for typing in emails directly which are not.I'm working in the Service Catalog, and would like to provide the ability for users to select a user from a list collector, b...
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