Situation: We are looking to implement the Service Status widget to our Service Portal. In testing, we are able to create an outage on a Business Service and get that outage to show up on the widget (working as expected). However, as a company, we do...
Is there a way to create an incident ticket when report is scheduled to run? Meaning can the same scheduled job open an incident ticket with that report as an attachment? TIA!!
Hello All , I have a requirement , where I need to make the assignment group mandatory field and also when the assigned_to value changes the assignment group should become empty and it should become mandatory again. Can anyone help me how I can conf...
Can anyone suggest me how I can access multi row variable set using REST API explorer. For single variables, variables.variable_name is working in sysparm_fields. But no luck with multirow variable set.
Hello, I am using the below business rule to prevent submission of Normal Changes that don't meet 24 hour lead time. Below script is working fine as expected but i need to display pop-up alert on form instead of InfoMessage. Could you please suggest ...
Hi there, I have an RITM whose stage is stuck at Fulfillment due an incorrect workflow, which has been now corrected, however I have difficulty in changing the stage of the RITM from Fulfillment to Request Cancelled. Used below script but it's changi...
Hi, I'm using client script to calculate the value of a+b and get total sum value in the single line text box. This script is not working for me. can you help me I'm using 2 select box'es a Select Box has option yes or no (Yes value as 10 ; ...
Our instance is missing the option to change the Configuration Class when selecting Affected CIs to a Change. From both the documentation and a personal instance, this should be there to filter on class. How can I add this to this window? To naviga...
Need to restart the workflow. Approval got skipped somehow and workflow is struck. Please let me know how to restart.
Hello All,I have a requirement when change is created from incident it should be shown under "change request" related list. I started working and find out that parent field on change record doesn't hold incident number automatically. So how can I do ...
Hi,I need some help scripting on adding values from 3 fields and populating them in a new field.Thanks in advance.
Sir, I want to practice more scenarios on each topic of servicenow(like Client scripts, UI actions, workflows etc...). Where do I found the scenarios to practice.
I have created one survey through Create Survey(Not the Legacy one). We can preview the design in the first screen, but after that when we have the survey in Draft state didn't find any way to preview.So my first question is how to preview a survey w...
Hello, we have just activated "ITSM Roles" plugin in order to get sub-roles for new "Business Stakeholder" role. There was an expectation that this role will grant pretty much the same level of access as "itil" role, but read-only. Unfortunately, bas...
Dear community, How to redirect to the Service Catalog when creating a new request from Agent Workspace? I'm currently setting up Agent Workspace and I've already configured the new records in the menu, so now I can create a request among the other o...
