if a user is inactive I need to close all tickets created by the user and also assigned to him someone help me with this requirement? I need to write a business rule for this requirement
Hello,This is probably simple but struggling to make the changes to the Macro.I've been asked to update the "show related incidents" button next to the caller so instead of it pointing to the incident table it points to the task and show's all relat...
Hi all, I am trying to remove 'admin' role from some users in my personal instance. but when I go to roles -> admin and select a user to delete, the option 'remove user access from table' is greyed out. I tried a few options but I couldn't find out h...
Hello, I am looking for a little assistance. I have a requirement to assign incidents to specifc groups based on a segment of the email boday. I am looking to queue of "VM Queue" and based on the following value assign it to the right group. So h...
Hi, How to calculate the resolution time for each Incidents or Requests, especially when the tickets are reassigned across multiple groups. Thanks, JJ
Hello SN Community, I have integrated MS Teams Now Virtual Agent into SNOW, and everything is working fine with exception to any links that point back to ServiceNow (such as catalog items or knowledge articles). It seems that in Teams, it adds a pre...
Hi, For the VA chat bot, I ask the user is there anything else they need help with? If they select "yes" , i want to repeat the setup topic instead of the topics. I need help with a script to show "the setup topic" again. Similar to show all topics...
Hi All, How can hide a service catalog category ( Standard changes ) from service portal. Initially I hide it using 'Not available for' related list from "sc_category" table but it is restricting the users from creating standard change from Incident...
Hi all , In the virtual agent chatbot ,is it possible to edit the sentence "Please type your request " in the search box? . Because if incase the end-user type a request of his choice in "please type your request " box ,it says "I am sorry but I didn...
We have the need to delete all of the CMDB_CI's in our DEV instance so we can test a new data source for CMDB. I have this script from the past and wanted to see if it will work now. var gr = new GlideRecord('cmdb_ci');gr.query();gr.deleteMultiple();
Hello Everyone, I'm trying to create a normal change request from a Record Producer. When I do, it just create multiple records. After many tests and validations I realized that Servicenow is creating one empty change request for each approver added ...
Our Service Catalog has forms for INC tickets, REQ tickets, STRY tickets, etc. I'm unsure where to begin here, so I am hoping for suggestions on how to begin tracking whether or not a ticket (of any type, really) came from the Service Catalog or was...
How to add helper text to the OOB Add Attachment Icon in the record producer. Help me on this.
Hi All, Does Updateset capture Table index? Thanks, Srinidhi Munji.
I want to add a custom icon from db_image table into service portal for which i created an instance option "image" and i am able to select the image. All i need is to select the icon if glyph is not selected in the service portal instance and it is s...
