Hi, I have an incident form where I can add the work note and also user/requester can do this. My requirement is to get a clear information when any work note (or additional comment) is added to the incident to react fast on it. So idea is to: when w...
This is my UI Action(incident table) Script if (!current.universal_request){ var gr = new GlideRecord('universal_request'); gr.initailize(); gr.short_description = current.short_description; gr.description = current.description; gr.business_service...
I have created a UI page name “ui_page_demo” like below Now I want to create UI action button on the Incident table when I clicked UI action button this page will pop up Please share the exact code from which I can pop up this form when I clicked ...
Hi Folks, I have a requirement to design a custom app with 7 new tables and the customer expects all the tables be extended from task. I did further analysis and found that 3 of these tables hardly drive any process and are just like data containers ...
Hello, The sort option in list view is working as vice versa, Eg: a to z - Displays in Descending order z to a - Displays in Ascending order
While executing Change management(type = normal) facing this error. Actually we created One Ui policy , which is running as when the closed code is successful, the close notes is not required. After we created UI policy this issue has arisen. How c...
Hi team, Could you please help me below issue, Description Copy the "preview this record" button from the incident form and add to: * Interaction form * REQ and RITM forms Best regards, Bablu
Hi I am having a requirement. I am having one catalog item to order virtual machines. It contains two variables : 'hostname' and 'serial number'. These two variables are not visible in form. They are visible on RITM and sc_task. When the task is crea...
Hello all, I want to implement set variable read only on order guide on the choose option page but not able to find any solution tried doing below catalog client script on order guide but it is not working any help???? function onLoad() { se...
Hi All, In San Diego there are many workspaces like Service Operations Workspace and Service Owner Workspace. I would like to know the difference between Service Owner Workspace and Service Operations Workspace. For what purpose Service Owner Works...
Is there a way, with Walk-Up experience, using a role or User Criteria, to limit who can schedule an appointment?
Hi @Ankur Bawiskar I am trying to populate the subcategory depending upon category on service portal but its not working. It show no value in subcategory. Will you help me in this? Thank you. Client script: function onChange(control, oldValue, ne...
We are currently using both the employee center and standard navigation UI. We want to direct users with ITIL role to the standard UI while directing non-ITIL users to the employee center when they click on the link that comes in the email notificati...
HI I have created a new date variable, For this date varable i need validations like, I should select only 7 business days after dates and it not allow to select saturdays and sundays Can any one help me on this. Thanks Prasad.
Hi all, I am trying to create a hyperlink to help end users understand what they need to add to the field while submitting the request. The hyperlink needs to open a PDF document for their reference. Please find the screenshot attached. 'Guidance fo...
