Work Notes and Comments are not displaying on activity
Hello Everyone, When I enter work notes or additional comments it is not showing in the activity. What might be the issue?
Forum Posts
How to trigger business rule from record producer
we have a record producer on incident table, and we have quantity variable in record producer. when user submits this record producer , based on the quantity the incident will create. but here the problem is with numbering. the newly created number i...
Make 2 fields editable on incident form when Incident is in closed state
I have an urgent requirement to make 2 fields editable on incident form even after the incident is moved to closed state. As I read from other articles, I didn't see any OOB UI policy "Make fields read-only on close" to make any adjustments. I see on...
Resolved! Servicenow to Microsoft Team Integration
We are having a teams and servicenow integration using the IT Service Management integration with Microsoft Teams plugin. When we are initiating the chat from the incident, We are getting 401 - Unauthorised Error. Could anyone help on this.?
Resolved! Populate the array to a string field
Hi All, I want to copy all the values returned from a while loop in a string field.Example if while loop gives me 3 ips, then ipdup field should have 1,2,3 ips. var record=arr[i];var gr= new GlideRecord("cmdb_ci_ip_address");gr.addQuery("nic.cmdb_ci"...
How can I set up a PA indicator to measure a SC Task open to closed duration, minus weekends?
Hi Service Now community, I am looking to set up a PA dashboard and indicator to measure the time to resolve all service requests. By getting an overall average, we can then see which requests are taking too long and which are potential for automatio...
Breakdown Source not working on a Dashboard
The Breakdown sources which are working in another dashboard is not working on a specific dashboard. The Breakdowns are having all the required Breakdown mappings for the tables referred in the dashboard reports. But still it is not showing any resul...
Resolved! All fields of table not present in sys_dictionary
I have a doubt that in my sys_db_object table when i go to incident table and see the fields there are around 100 fields for the table.But in sys_dictionary if i search for incident table there are only 25 fields so why do sys_dictionary does not con...
Help me understand the roles snc_internal,itil and cmdb read
Hi All, I want to understand the use of these roles. Can someone help me 1.what is the use of snc_internal role. Even with this role, the user is navigated to the portal page and not to the servicenow UI. 2.To login to the native servicenow UI what i...
How do I populate a reference field in a MRVS, from onload script?
Hi all, I am trying to populate a multi row variable set via an onload script. The mrvs is called software_requested, and contains two variables. 'justification' is a multi line text field, no problem. 'software' is a reference field and this is wh...
How can I restrict the Assignment Group list
We have two reference fields (Assigned To and Assignment Group). When we select an Assignment Group we only show the list of Assigned To folks associated to that group. We now want to select a user from Assigned To and only show the Assignment Group...
How to add Record Producer Variable Set in Data Table Widget?
We have this table of records that are shown in portal using the Data table from URL definition widget. We also added a new variable set in the record producer which contains two variables and these are not mapped to any of the fields in our table. ...
Need to remove a user from specific group if users not logged in 30 days But those group need to call from sys_properties
Hi All, Need to remove a user from specific group if users not logged in 3o days. Ex : I have group called ( ITSM_Group ) in that group we have multiple users, If any user not logged in more than 30days we need to remove the user from the group. ...
How to get the updated field value from incident table and paste it in a workflow built on requested item table ?
Hi Guys, 1. I created this run script (inserted into a workflow on requested item table). It has the role to create an incident and it works fine var inc = new GlideRecord('incident'); inc.initialize(); inc.short_description = current.value_of_field...
To check Which Template applied on form
Hi, Need a field which will populate which template has been applied to a change form.. thanks
