Hello again Running London instance. Have created five SLA definitions: see screenshot attached. When submitting an incident the default Impact and Urgency settings are set to: 3-Low This determines Priority as 5-Planning What I would like to do is t...
For an glide list field we have created choices. For that field we want to override choice label "--None--" with custom label. Please help us on the same . Thanks in Advance.
Hi, Is there possiblity to migrate Standard Change Templates from one instance (say 'A" ) to other service now instance ("B").? I have all the templates from instance "B" in the excel format with 10 columns as mentioned below. Summary , Description...
Hello All, If a standard change template is created and approved in one instance, can we move it to another instance? I know that there is a ACL on std_change_producer table which prevents but i have overriden it. The change proposals once verified, ...
Hi All, After creating the change request with planned start date and planned end date fields. Automatically populate these dates in all change tasks. Thanks in advance
i have created acl to stop users from accessing the incidents outside of their assignment groups. now they can assign the incidents outside to the groups as per ci and location they will get the list of assignment groups. issue is post saving that a...
Hi Folks, I have a query, I have a module with title Cost center" . so when a user with german language login it should show in his/her respective language. I have used sys_translated table, and defined the translated value in german. But it is not ...
Hello All, 2 variables (List collector and single line text) is not visible in the Requested item. These variables are after a "Custom with Label" variable type which has a macro.This has an onLoad client script. I see that the visibility is not set ...
Hi all, I am quite new to Service Now reporting and I would like to report on the following. I would like a list of all calls assigned from group x to group y specifically. Group Y is our Service Desk. Group X is our 2nd line. I would like to see how...
Hello, everyone, I am working on a script that automatically consumes. It works fine when I use the Script - Background module, but when I use it in a workflow, I get a different result. Basically, in the workflow, it takes the consumable and puts it...
Hi All, I have a workflow running on HR payroll table . I want to set the "state" field to its previous value . How can I write in workflow . Below code i am using now, its seems not working current.state = workflow.scratchpad.state;current.update()...
The property "glide.entry.page.script" has value as "new CMSEntryPage().getEntryPage()" I checked the script include "CMSEntryPage". But it has a code which I am not able to understand. what does this code means? <CMSEntryPage> var CMSEntryPage = C...
Change would like 'Required Approvals' to be added to a CMR automatically, based on the 'Change Approval Group' attribute on a CI (CI criteria: it is not Non-Operational) this would include CIs that are added to both the primary affected CI variable ...
Hi Team, I am facing this issue of getting an error message (Invalid value for 'requested for') while ordering a catalog item only for a single user having ITIL role.After ordering item, the request and requested item are generated with correct infor...
Hello experts! I have a UI Action which has both client and server side codes.. The client side calls a script include using GlideAjax and fetches 3 arrays from script include, which will be displayed in a 'confirm' dialog box on client. On click of ...