Hello, How to delete field from Available field in form layout? I created filled but mistakenly I select wrong field type so I want to delete this field so how can I delete from available list? Thanks & Regards Shraddha Desai
Hi All, I am able to produce all fields from table using scripted rest api. What is the code or syntax to fetch some specific columns only? Thanks, Tara
Hi Experts, I am not sure its a expected behavior OR I missed something. In dictionary I used attribute is_searchable_choice=true for choice field it is working fine in native view but not in agent workspace. Not able to search for the field in ag...
Hello, Our on-premise system has an external endpoint for the WebAPI.The external endpoint is equipped with authentication and security.Therefore, we believe that WebAPI integration between our on-premise system and ServiceNow is possible.On the othe...
Hello! I know that Comments are passed from parent to child within Incidents, and I understand why this works when it is the agent passing information down through the chain. But I am wondering what others are doing regarding updates from customers....
we are using below email script , when we click on 'Take me in to the incident' its navigating to itil(native view). kindly help me to redirect to portal view . email script - (function runMailScript(current, template, email, email_action, event) ...
I have created two UI policies on "sc_task" table as follows 1) Name/Short Description = Show Priority for Request Something Else Order = 100 When to Run = "Request item.item" is "Request Something Else" UI policy Action = priority field to make vis...
Extend a Script Include for ex ABC in a new Script Include and show how can you use a function existing in ABC inside a function of new Script Include
Classless Script Include and use it to create Incident whenever any new issue is created in the system
Hi, Can anyone tell me how can I add choices to input type Integer? Regards Suman P.
Has anyone been able to get a Flow to trigger by an event (sysevent table)? I was trying to trigger by a record insert on that table with the Name matching the event name, but the Flow was not triggered. Thank you, Adam Robbins
So I have this wired request from a user that says he cant put 5 PRB as child record of an INC because this INC is already as Closed.Although I believe that PRB should not be child from INC and should be the inverse (INCs as child from PRB). Am I rig...
Hi guys. I need help in with my requirements. Currently, user can cancel the SCTASK without adding a note on why it is being canceled. We need to make sure that the ADDITIONAL COMMENTS field will become MANDATORY ONLY IF the SCTASK is being cancel...
We recently enabled Agent Workspace and our Service Desk is using it. The idea behind using Agent Workspace is that the agent first creates an Interaction. From the interaction, the agent can leave it as an interaction or convert it to an INC or Requ...
hello expertsI have a customer requirement.To create a timer field that start counting time when state = "Active".I already have the field, but it starts automatically, what I need is for it to start when I change to the ="Active" statebut when the f...
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