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Resolved! インスタンス上にてFULLFILLERライセンスを割り当てているアクティブユーザがいくつあるかを知りたい。

ライセンス違反の防止策として、特定のインスタンス上でFULFILLERライセンスを割り当てているアクティブユーザがいくつあるかをadminユーザにて検索する方法を知りたく思います。現状は、近似値として、[ユーザー管理] > [ユーザー]でユーザーのリストを表示させて、リストの表示対象項目に「ロール」を追加して、フィルタマークから「itil」や「admin」を設定して検索する方法でおおよそのアクティブユーザ数を把握しようとしていますが、こちら以外に、よい方法(概算でアクティブユーザ数を把握できる方...

Resolved! Date Validations - Date Format

Hello, I have done date validations for delegate start and end date, but these validations are working perfectly for only few date format and not others. Date format not supported: dd/MM/yyyy dd-MM-yyyy dd.MM.yyyy   Date format supported: System yyyy...

dharani2607 by Tera Contributor
  • 1530 Views
  • 11 replies
  • 2 helpfuls

Resolved! list collector in flow designer

Hi, I'm adding users to a group. I am doing a API call here and sending the users first_name. I'm using a flow designer and getting catlog variables and then the users are in list collector.Now in a custom action I'm trying to take the values of list...

Akki1 by Tera Contributor
  • 1316 Views
  • 3 replies
  • 3 helpfuls

How do I find why this error is being created by flow designer?

When creating a flow that is triggered by department changes to sys_user and adds a security group, I am receiving the following error: { "code" : 1, "message" : "Error occured while inserting record: Error during insert of sys_user_grmember (Created...

Jeremy38 by Tera Contributor
  • 781 Views
  • 3 replies
  • 0 helpfuls

Resolved! Catalog, related items to each other

Good morning, seems I hand't enough coffee yet. In Amazon you get hints like "related articles" or "people who bought this, bought also...". How to build and reflect this in the Service Portal Catalog Item? Things I tried and researched so far (as sa...

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Frank Eck3 by Kilo Guru
  • 822 Views
  • 1 replies
  • 0 helpfuls

Resolved! Portal Kiosk

Hello,   I’m looking for something similar to the walk up experience module. But instead, I just want to setup iPads where users can submit incidents and requests. There will be no genius bar/tech bar, just normal incident and requests. Couple requir...

Mike_R by Kilo Patron
  • 2918 Views
  • 6 replies
  • 2 helpfuls

How do you automatically update report date range?

We produce a report every Tuesday at 4pm based off of multiple ServiceNow reports. In order to get the data, we open each report individually and update the 'Created' conditions to say that the report should contain records created between 'Last Tues...

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hide attachment/paper clip when certain selections on Catalog item

Hello All I have a catalo item for the type if they select NEW-attachment shown but if the select Update or Retire options they want to Attachments/paper clip option hidden How would I go about hiding paperclip attachment if type= update or Retire? T...

Mary by Mega Guru
  • 544 Views
  • 1 replies
  • 2 helpfuls

Adding approve/reject button on email notification

Hi, The requirement is-  I have to create a notification which should be sent to the SME(field type- reference, referring to user table)  of the story when state of the story changes to Testing. In the notification body, there should be 2 buttons as-...

Rose17 by Tera Contributor
  • 1138 Views
  • 6 replies
  • 0 helpfuls