Good morning all, I've been tasked with locking down our short description on the incident form and so opted for an ACL to do so. When I set the ACL to work on the DESCRIPTION field it works perfect. If the incident is new, then you can edit it but t...
Hi, My doubt is how to find the count of incidents created in the last 5 min?, is there any way(filter or script) to find the count ?if there is any kindly let me know. Thanks, Datta.
Hi, I am trying to create a variable called 'Asset name' for a catalog item. I have created a single text type variable with Default value javascript:getNextObjNumberPadded(); I am now getting a value 'Variable0010000' Now i want to replace the prefi...
Hi All, I have created a relationship between incident and problem. This will give the list of the problems with the same CI and that has atleast 1 major incident attached. This relationship has been added to the related list of the Incident form. ...
can we add the dynamic recipients in the email client template...Could you please help me out as i am new in servicenow
how to populate short description in RITM based on field on catalog form and should update short description in that particular RITM only
My organization has the requirement that some catalog items with few fields should be opened through app only, with an alert displayed whenever that item is opened on web. How do I identify if the item is being opened from the web. I can create a cli...
I need current date/time on sc task r(esolved field) when state ritm state changes to resolved I tried using br but didn't work.Please help me in this. var gr2 = new GlideRecord('sc_task'); var gdt = new GlideDateTime(); current.u_resolved_time = gd...
hi everyone, Add the style to number field if records are created today those records are visible in green color. if records created in yesterday and day before yesterday that records shown as blue color. and remaining records are shown in red color....
Hello, I am currently configuring a service catalog item that creates an approval and fulfillment task. When a request is submitted a request ticket is made. Lets say I get a request number like REQ0012568. Then from there I am able to navigate to th...
Hi, A defect that is related to the H2 library database update which was included in the ServiceNow recent patching program has just been identified. This defect causes a memory leak on Mid-server, impacting the ability to run discovery. When the mem...
Hi All, Restrict all the users to approve or reject a approval except the approver. on Ritm or task when we get approval to approve or reject, only assigned approver can accept or reject the approval state .Anyone else could not approve /reject the a...
Hello, Im trying to create an email script that will update a record on the business application table. The code I have made works. However, I want to insert a button on the email record that will say "update" but the button I am trying to insert i...
I have created a record producer and published on service catalog on portal. Also added Not Available for based on abc company. As per my understanding the above catalog should not be visible for user which belong to abc company. When I tried imper...
I have a multi row variable set, Upon clicking ADD, the applicant should see a html instructions mentioning : "Please upload a copy of your Diploma" The instruction should be after the first field
