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Resolved! How can I specify a Business Application "type"?

Hi Folks,  We are starting to build out our CSDM, largely based on this post by @Venni Mäkäräinen, and I have a question:  We have different types of Business Applications (e.g. Lab Systems vs. Enterprise Applications) - is there a good way we can ta...

Resolved! Opened by Field on RITM vs. Opened by Variable

Good morning, we have a catalog item in which we need to use opened by as a variable due to some approvals needed.  The problem i'm having is that when we switch the opened by variable on the form, the opened by field on the RITM (see attached) stays...

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Linda_G by Kilo Sage
  • 1169 Views
  • 3 replies
  • 3 helpfuls

cat tasks with step based fulfilment

Morning all I am using step based fulfilment flow via cat builder and during testing I have a cat item with no tasks or approvals, once created via the portal the RITM goes straight to closed complete. As we are using step based fulfilment is this ex...

Jack62 by Giga Guru
  • 562 Views
  • 1 replies
  • 0 helpfuls

Resolved! Request Stage not showing completed

Hi, When i submit a request in service catalog the request stage is not moving to complete after the request and request item is moved to closed complete. i have modified workflow and added run script for moving the stage to completed but still not w...

Kumar147 by Tera Contributor
  • 1005 Views
  • 10 replies
  • 1 helpfuls

Resolved! Add users to Worknotes list

Hi, I want to add user ABCD to work notes list and E in watchlist for a request if assignment group is X or Y I'm using the below script current.watch_list="sysid of E".toString(); current.work_notes_list=="sysidA".toString()+","+"sysidB".toString()+...

Client script is not working for specific users

Hi Team,   i have created customer changes record producer for change req mgmnt i have created a  catalog client script to load put some values i have written alert to check that script is reachable or not   i found issue with some users and a patter...

How to send value to Html field using server/client script?

I need to send the value of incident task's description in the below field. This field is in the portal. <div class="edit_email" ng-if="edit"> <h2> Email Response: </h2> <textarea style="width: 100%; margin-bottom: 20px;" ng-model="data.approval.tas...

Auto populate UI page values based on selected record

I want to auto populate the fields on a ui page based on the selected record. I am new to UI page scripting to detailed sample would help. In the below screenshot would like to auto populate caller and Incident number based on the selected value.    ...

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Resolved! How to email only a new user added to the watchlist

Hi all, We have a notification set up to notify users that they have been added to the watchlist, which sends the to the watchlist group. However, when an additional user is added, it sends the notification to everyone on the watchlist, even if they ...

JordanDR by Tera Contributor
  • 1882 Views
  • 5 replies
  • 4 helpfuls

How to change state using Ui action ?

Hi All, I have Requirement , How change state value using UI action button . i have design workflow, in HR state If condition is there . Card is needed if its "Yes "state has to go amex Admin state value 6 its is "No" state has to go master adimin st...

suresh40 by Tera Contributor
  • 1559 Views
  • 4 replies
  • 0 helpfuls

Catalog task variable section field should be read only

Hi @Ankur Bawiskar /Team I am facing an issue related to read only field. I am having a field on a catalog item , which I have a set as read only in one of my catalog client script -onload. I need to add the same field in my catalog task variable sec...

Rahul84 by Tera Contributor
  • 571 Views
  • 2 replies
  • 0 helpfuls

Resolved! Hide Form Sections

Hi Team, I want to hide form sections based on the condition.  we have created 2 form sections, both the form sections has certain fields, and fields with mandatory too. Now, when i try to hide the form section using g_form.setSectionDisplay('<form s...

Lohith by Giga Expert
  • 6115 Views
  • 8 replies
  • 1 helpfuls