Hi Everyone, We have a requirement to implement the dynamic SLA, Depends on the number of service request SLA should be decided dynamically. For ex. If service count is <=5 then SLA duration will be 3 days, If service count >5 then duration shou...
Hi, I have a requirement when we attach any files in task after close completing the task the file should get deleted. If we use workflow the workflow contains so many items so the changes will be for all items but i need it particularly for 2 items ...
HI,I have written below onSubmit client script to trigger the alert message when the user clicks on SAVE Button(UI action), which is working fine, but the alert message is triggering even after saving the form.function onSubmit() {alert("Validation i...
Hello Experts, Please help me correcting the below code. Script include: var UserDetails = Class.create();UserDetails.prototype = { initialize: function() { }, getDetails: function(){ var result; var user = this.getParameter('sysparm_user'); var grUs...
Hello everyone! I'm currently working front line infantry with ServiceNow. Currently, we are forced to document all our tickets using Excel and submit them daily (e.g. SCTASKs and INCs with states (Pending, Escalated, Resolved)). INC00001 ...
I am receiving below error message in Flow designer. Prevously before Rome it wasn't throwing the below message as error. It is asking me to create/activate the variables. However, we do not need those fields on the catalog item visible to users. Ple...
I was trying to put images in the Catalog Item with a variable that would come from a URL, for that I would use Macro Variable but in the San Diego version it is apparently not available or at least it is hidden. How can I set the variable as Macro? ...
Hi All, When we select " Cancel Incident " ui action button on Incident table, The below field should become mandatory : " resolution Notes " should be mandatory. here is the current script for "Cancel Incident" button script... I tried updating the...
I am trying to sort out how to show other fields on the drop down of a reference box Here is what I have This is showing just the "Name" of the asset, I was hoping to show other information, like the Model type Here is the back end of this Type ...
Hello, I have a requirement to auto-populate the IP address field with the Ip address of the computer selected in another field(which is a list collector referencing cmdb_ci). Thank you.
I have a UI action and it is calling a UI page on the onClick but the UI action is not redirect to current, it is redirecting something else I have tried gsftSubmit but couldn't help. Below is the screenshot of the UI action script
I have created an integration between servicenow and jira using jira spoke, but while I'm trying to updated comments from jira to servicenow I'm not able to do that as the body of the comments are not being updated. even tried one KB article from sup...
Hi All,I'm looking sync user , group and roles from Production and QA.Because daily creating new user adding groups and roles in the production again need to re-create in the development instance.whether it can be automated task using the script by s...
We have a use case wherein in order to integrate SNOW with JIRA system , we must use separate connection JIRA Tokens for eack corresponding Project Keys. We found the document to follow -- docs.servicenow.com/en-US/bundle/sandiego-application-develop...
Hi, Good Morning. Do we have a Line of Business in ServiceNow? My manager asked me. Regards Suman P.