We've recently noticed that users without itil access are no longer able to view the details in the 'Ticket Conversation comments' widget on their Incidents on the Service Portal. Without the itil role users are seeing the message "No readable commen...
Hi Team, " Create Problem" from context menu on incident record page is showing only when incident is in open, inprogress, on-hold and resolved. but not showing when incident is in closed state. Please see below screenshots.
Hi,I capture changes done to a field in Activity FormatterHere, Lets say i open a record in groups table - Under related lists i have Roles tab, I want to capture if any records added or deleted from the roles tab in the Activity Formatter. Thanks!
While making Active false to some catalog Item on sc_cat_item table, and search it by using filter option on sc_req_item by applying filter as item is *name of the search item. All false cat item not to seen on search list. ex. on attached ss 2 cat i...
I want to create a report for survey for incident. so what is the table name?
When the label and value of the question choice are same then I can see the french translation working but when the label and value are differenct then frensch translation is not happening... I tried with choices,translated text/field, translated tex...
Hi, Requirement : To hide multiple choice option based on other field change I tried with onChange client script. Checked using g_form.removeoption, setDisplay, setVisible. But not able to hide the radio button. Is there a way to hide the radio butt...
I have a scenario where the attachments on the Incident table should be sent over to the third party via email notifications and I was able to achieve it via email_script. The main challenge is that if they send an attachment via email to servicenow,...
Hi All, I want to remove link under only one reference field not for all only one field in list view? Please give me suggestions on this Thanks Hemachandra
Hello Experts, In my catalog item there are some variables which are only avaliable in sctask form. So I have a requirement in which on the basis of particular group , I have to make the variables editable in (sctask) in my service catalog . suppo...
Hi All, Can anyone explain this clearly? I have gone through the different blogs and I still have doubts. Where to use, when to use? Thanks
Alternate of package call package.java.util.timezone.gettimezone() what glide api can be used in global scope
I have a requirement, where I have to restrict access to portal from users whose "Employee Type" is external. Anyone has any idea how can we do that? Regards Prachi Shukla
Hello Experts, Greetings of the day! I have one requirement to update the "Change Request values" on standard change templates(std_change_record_producer) through fix script. I want to do it thorugh script because i have 600+ templates and it won't b...
Hi Experts,Is it possible to filter the target filed in transform map Thanks in advance,Chaithra
