Hi all i have a requirement in Inbound action where a incident needs to be created from the incoming email which contains as below: Group: (a group which is present in sys_user_groups table) Impact: Low Urgency:Low So using the inbound action the inc...
Hi, I have a scheduled job which has some values. I need to bind a particular value to the notification link from the scheduled job so that i can set that value on the catalog form field. What is the process i am doing? 1. I have created a scheduled ...
We have two modules in Servicenow with the same sender email address, but I want the name of the email sent by the different modules to be different (the email address is the same), can I configure the email script to modify the email header and add ...
Hi All, We have multi choice variable called (service ) in that we have multiple choices. if the choice contains 'SP', we need to set a other variable single line text value as ''123'', if the choice contains 'ORACLE,' we need to set a other variab...
I want to know who requested the chat when no agents are available in agent chat/workspace
Hi, Where can I find the internal name in flow designer? Where did I write it? I don't remember. Kindly help. Regards Suman P.
Hello all,I have 2 notifications that can be sent at the same time.1. A notification when a ticket is commented 2. A notification when a person is quoted in a comment I would like to block the second notification if the person has already received th...
Hi, I have to validate that the list of a table is empty. How can I do it in ATF? Regards Suman P.
Hi All, I have one requirement. We have 2 custom fields in sc_cat_item table i.e. Catalog owners(list collector) and RITM Fulfillment group(Reference field). Based on this inputs the catalog item should be made available to edit in catalog builder. B...
Hi, How Can I hide the work notes on Service Portal? Thanks,
I need to restrict the Table API integration from updating a particular field value to false, when it is already set to true by any means of update. Manually or though integration. How to achieve this? Through ACL or BR. I tried with Data policy, but...
We recently started using the ITSM Agent workspace and would like to pass the opened for variable on the interaction record to a a variable thats apart of a variable set on our catalog items. How can I pass a variable from the interaction record to a...
Hi, I have a requirement to sent notification once every 3 months. Below is the table. I need to automatically trigger notification every 3 months once - 3 days before the 22.2.3 of the From Date [i.e 3 days before every iteration once 22.2.3 is com...
want to add 3 variables in one row
