Resolved! what is GlideModal('show_list');
Hi, can any one help me what is new GlideModal('show_list'); what is the use of it, i didn't find show_list in UI Pages any where . what is the purpose of this useing?
Forum Posts
Hide/remove breadcrumbs in list view?
G'day, Is there any way I can hide breadcrumbs highlighted as Yellow: I tried using List Control> Omit Filters. Not only it removes breadcrumbs but also filter present above column. Secondly, I used &sysparm_fixed_query=active=true in argument sec...
Resolved! Display Multi Row Variable Set data in Service Portal
Although we can use Service Portal to submit the multi row data, there is no way to display these on Portal ticket Widgets. According to below KB this feature is targeted in future release. Multi Row Variable Set data. Is there anyway to display the...
Resolved! SLA Using Variables from SC_TASK Not Starting as Expected
Good afternoon community, I am creating a few SLAs that derive their duration based on variables from the request form. I am running into a couple problems around them not starting. Conditions are as follows- When I create a request that should tr...
Resolved! UI Action for Resolve Incident button on Incident form.
UI Action for Resolve Incident button on Incident form. As a default on the instance, We could see UI Action for Resolve Incident button has same scripts on both server and client side. why is it so? function resolveIncident(){ //Set the 'Incident ...
Resolved! ACL help: On sc_req_item table, allow READ if current user is an approver
Hi community, Got an ACL script that I'm trying to augment to allow the current user to read a requested item if s/he is one of the approver(s) of that requested item. I'm pretty green at creating and calling functions and I think that may be where I...
Resolved! Before query Business Rule should execute for related list
Hi There, I have written Before Query Business Rule on Incident table to sort 'caller_id' field for list view. It is working fine but I want this code should only execute for related list. For Example: Shorting should only apply to related list recor...
How to add catalog item name in sc_request form
Hi All, I want to add the catalog item name field in the sc_request form. I have tried but it is not working. Can anyone give me a solution?
Resolved! Additional Comments in Templates
We would like to use Templates to pre-fill information at SCTASK level. However, when we apply the template, it fails to update the Additional Comments section. I believe, additional comments can be applied at RITM level. Is there a way to get the ad...
Stage to state mapping
Need some help for Cataog setup.1. I need to send manual approval by Email and change the RITM state to Pending. Can i change the stage as well(via script and not in workflow) ?2. I have a catalog task via workflow but user can create manual task. I ...
How can I change colors on the Process Flow Formatter based on the different values?
I would like to change the green color on the process flow formatter to red for an specific value. Has anyone come across this yet?Thanks,Marcelo R. S. CorreiaPrincipal Business ConsultantEMC Corporation
Purchase order tied to Contract - issue with Contract Model filter
We are setting up Contracts for the first time, and want the ability to tie each PO to a Contract, but the Contract field on the PO is filtered to only show Contracts that are the model of Purchase Order. Why is that filter there? Is there a reason w...
Resolved! Is it possible to remove the 'Save' button from the bottom of surveys? If so, how?
At the bottom of surveys there is 'Submit', 'Save', and 'Cancel' and I want to remove the 'Save' button.Thanks!
Resolved! OEM to Service now inbound integration.
Hello experts, I have a requirement to integrate Oracle Enterprise Manager to Service now for auto ticketing . When a ticket is created in OEM automatically incident must automatically get created in snow same for update. I did all the research read ...
Should we merge the update sets before
Hi, all the experts of the servicenow, I just want to confirm the right way of transferring the update sets. Could you tell me both of the answers? Q1) Is it better to merge the completed update sets on the dev instance before retrieving the update s...