ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Catalog task variable section field should be read only

Hi @Ankur Bawiskar /Team I am facing an issue related to read only field. I am having a field on a catalog item , which I have a set as read only in one of my catalog client script -onload. I need to add the same field in my catalog task variable sec...

Rahul84 by Tera Contributor
  • 572 Views
  • 2 replies
  • 0 helpfuls

Resolved! Hide Form Sections

Hi Team, I want to hide form sections based on the condition.  we have created 2 form sections, both the form sections has certain fields, and fields with mandatory too. Now, when i try to hide the form section using g_form.setSectionDisplay('<form s...

Lohith by Giga Expert
  • 6115 Views
  • 8 replies
  • 1 helpfuls

Resolved! Can I hide a Section(tab) using a UI Policy?

I have a requirement to hide section without condition - can I achieve this through a UI policy?  I tried this option no luck.. On the When to apply tab, add your conditions. On the Script tab, select "Run Scripts" then enter the following Execute if...

Community Alums by Community Alums  
  • 17638 Views
  • 5 replies
  • 13 helpfuls

Resolved! Change the icon for knowledge articles in service portal search results

Change the icon for knowledge articles in service portal search results Hi All,                I am trying to change the “knowledge” related icon as shown below in the service portal:     How to change the search results:   Means, I want to change th...

find_real_file.png find_real_file.png find_real_file.png find_real_file.png
Sriram18 by Tera Contributor
  • 2450 Views
  • 4 replies
  • 1 helpfuls

Change Model is not applying?

Hi everyone. So I'm trying to leverage the new Change flows in a mixed world where we still have workflows. In this case it's a good starting point for transitioning into that world. So, I've read up on it. The various plugins should be installed as ...

How to set choice values on form

Hi All, I have below business requirement In my catalog form i have two variables  1. Target number - which is reference to target table 2. Complaint - as select box(yes/no)    if we select a target number in first variable as TGT1234(inside that " T...

Nag9 by Tera Expert
  • 1028 Views
  • 14 replies
  • 2 helpfuls

Slack Integration with Virtual Agent

Good Afternoon, I set up the virtual agent Slack integration today with one of our subprod instances, working really well and running topics all fine but my client wants to @mention the app in a slack channel and have virtual agent reply that way ins...

Ashley by Kilo Sage
  • 811 Views
  • 5 replies
  • 0 helpfuls

Resolved! Allow user to select date if is more than 15minutes

I want to allow user to select date and time if is more than 15 minutes from current date and time. Below onChange client script I am not able to select previous date but I am able to select anytime after current time. I want to allow only to select ...

Zuri by Tera Expert
  • 2874 Views
  • 28 replies
  • 0 helpfuls

Resolved! How to generate a REQ, RITM and SCTask through flow designer

Hi, I need to create a Service Request record through a flow designer based on some trigger condition. Along with REQ I also need to get RITM and SCTask through the flow designer for the respective Request. I am only able to generate REQ through crea...

Priyanka145 by Tera Contributor
  • 2518 Views
  • 3 replies
  • 0 helpfuls

Resolved! Agent Assist not showing for non-admins

We're toying with Agent Workspace on our PoC instance and can't get Agent Assist to show for users who aren't admins but have it itil role.  I've set it up on my personal dev instance and it works fine for non-admins who have the itil role.   The non...

Resolved! Issues triggering Coaching Assessment from Survey

Hello, Attempting to spin up the Coaching Module, and our first effort will be based on Surveys taken by the L2 team. Example: When the Survey Taker answers "No" on a particular Choice question, we are expecting it to create a Coaching Assessment.  _...

find_real_file.png find_real_file.png find_real_file.png

Set up Default Filters

When a user tries to query/filter the Requested Items table on the Item field, they are seeing catalog items that aren't used. I don't see a way to set default filters. I also tried creating a reference qualifier on the item field as well as create a...

find_real_file.png
Sean8 by Tera Expert
  • 1077 Views
  • 6 replies
  • 0 helpfuls

Resolved! Having issues with custom survey not triggering

Hello, I am attempting to create a New Survey that triggers when an Incident goes into "Acknowledged".   However, no Survey is generated when I check the "Ready to take" search. Survey Info:     Trigger Condition   Removing the names for obvious...

find_real_file.png find_real_file.png find_real_file.png find_real_file.png