email got stuck in state -ready state
From my personal instance when i try to sent notification, emails are not getting triggered, they are in state-ready state. Could someone please help me in resolving the issue
Forum Posts
Resolved! HOW TO Attach a Specific File into a Email Notification.
Hi all, I have a new requirement to create a new function to send a specific attachment in an email generated by a button. There is a way to add a specific attachment to a notification? Example: In an Incident many files are attached (Case1.pdf, Ca...
Catalog item try it form page is not showing some variables
Catalog item try it form page is not showing some variables and it is behaving differently , but in portal its showing correct form
How to get Multi-row variable set of variable values into JSON
Hi All, Please help me on below issue . How to get Multi-row variable set of All variable values details. Some variables details missing in JSON which were not filled by user (empty variables ) . Issue : On Catalog-item i have added 3- row details l...
How to update the work notes time with todays time
Hi All, I have written a fix script to update the state and work note of catalog task but it is updating the work notes with the older time not with todays time. Could you please help me to update it with todays time. var TSK = new GlideRecord('sc_t...
Resolved! UI Action to Open a related case
Hey Community, I have a requirement to create a UI Action to Open a related case. 1. Create a UI Action on the incident form and workspace that directs the user back to the related case 2. The UI action should be named 'Contact Customer' 3. Retur...
Resolved! Can we use Packages.java.lang.String(bytesInFile) in business rule?
Hi Team, I want to know the alternative method for using the below java package in business rule. I have used this package to fetch data from an attachment for live chat requirement.
Resolved! Create a problem Record when incident ticket is created in Business Rules
In Business rules
Make some variables editable in catalog item Requested form(sc_req_request) for a group of users
Hello Experts, Now in my catalog item requested form the variables are read only, I want to make the variables editable for the particular group. Please suggest. How to achieve this functionality.
Report - Average Handling Time
I need to create a report for custom table to have assigned to average handling time Average Handling Time = total handling / volume of tickets Thanks,
Resolved! rename the catalog name in the service portal
Hi Team, In the esc page when we are directly searching on the page i have option called "filters". please find the below screenshot. in the filters section i need to rename from "catalog" to "user catalogs". when am doing inspect i can able to ea...
Resolved! Populate article number in kb_feedback_task table
Hi All, There is a catalog item called "submit feedback" in which if user submits this form it will create an feedback task record in kb_feedback_task table. Once it is submitted i have to map the article number field to the Article field in feedbac...
Resolved! How can I compare two previous flow versions?
Hello. I need two compare two versions of a flow which are not the current one. Is there a way to do it? I'm not able to open the record of a flow outside flow designer. If I could do it, it would be easy to select two versions and compare them. Thro...
form section to be visible only if the field value is null
How can i show a section on the form based on the field value when it is null. can i achieve this using UI policy? for eg: if the field value on form for "Billing ID" is null then the new section "Billing Details" should be visible which contains 4 d...
Delegate approval process
As a Approver, I want to be able to delegate my Access Request approvals, so I know that someone will act on them during my absence. Note:- we can do this by using the out-of-the box by adding user to the delegate column in Sys_user table. Is the...
