Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to resolved the flow desgin error ?

How to resolved the  flow desgin error "with error: com.snc.process_flow.exception.ProcessAutomationException: java.lang.String cannot be cast to java.lang.Iterable at com.snc.process_flow.engine.Process..."

reena9 by Tera Contributor
  • 820 Views
  • 1 replies
  • 0 helpfuls

Resolved! Querying the choices in a catalog item via REST

Hi, I have created a Catalog Item and added the variables I need to collect the relevant information. These are either Single Line Text or Select Box. The Select Box contains a static list of options the user can pick from. It is this list of options...

Mark205 by Tera Contributor
  • 3122 Views
  • 2 replies
  • 1 helpfuls

Resolved! Variable attribute for List Collector Variable

Hi All, I have a list collector variable referencing to the user table. I just need my end user to search the users with the help of userId(user_name) instead of name. What attribute i need to use?  I have tried glide_list,ref_auto_completer=AJAXTabl...

Community Alums by Community Alums  
  • 2147 Views
  • 4 replies
  • 0 helpfuls

Resolved! Journal Entry value shows up without blank lines/paragraphs

Hi there,I'm using email script, (a part) shown here below, to print the last given "Additional Comment" within a Incident, in an system notification (email). template.print('<p><span style="color: #ffffff; font-family: trebuchet ms, geneva; font-siz...

find_real_file.png find_real_file.png
AdamUMC by Tera Guru
  • 1519 Views
  • 8 replies
  • 7 helpfuls

Resolved! Microsoft Azure Federated Single Sign-on Certificate renewal

It looks as though the SAML SSO Certificate in one of our instances is about to expire. Can someone confirm if the Azure ServiceNow Enterprise application SSO supports automatic certificate rollover as stated in the renewal section of Manage federati...

Andy Foster by Tera Contributor
  • 5254 Views
  • 2 replies
  • 0 helpfuls

Resolved! Set default Watch list in the Catalog Item

Hi, I have catalog item, where I need to sent send notification based on the selected request type Lets say if the request type - New/ change if new Watch list - A & B If Change Watch list - C & D This watch list field needs to be hidden for End user...

Kamali3 by Kilo Contributor
  • 1613 Views
  • 4 replies
  • 2 helpfuls

Resolved! Performance Analytics - Reporting on sys_history_set

I am new to Performance Analytics and I am hoping to satisfy the following requirement: When members of a certain team (or teams) update a record, I want it to be counted in a report. I created an indicator on the sys_history_set table as follows:   ...

find_real_file.png
Matt B4 by Tera Contributor
  • 903 Views
  • 2 replies
  • 0 helpfuls

Resolved! convert array to a pipe delimited string

Hello everyone, I have a list collector on a catalog item. When the item is submitted the Values of the field on the RITM/SCTASK appear as "a, b, c". I've been asked to convert this format to "a | b | c". so basically the ask here is to remove the co...

nick135 by Tera Expert
  • 3306 Views
  • 7 replies
  • 0 helpfuls

Approval for Change Request

Hi All, We have two levels of approval for Normal Change request. The first level of approval will got the selected assigned group members. We have created a field for second level of approval and the user can manually select the user and it will tri...

Muffin by Tera Contributor
  • 1060 Views
  • 1 replies
  • 1 helpfuls