Hi All,Greetings!We are planning to do assignment group clean up in ServiceNow. Hence we would like to find the list of assignment groups which are unused (no incidents assigned) in last one year. Kindly help us with your valuable suggestions.Thank y...
When looking for the Agent chat modules, we have come across a Matching Rule module. Through some research we found that it is installed along with HRSD plugin or can be installed seperately "Resource Matching Engine(not installed OOB)" . So , we wou...
I'm trying to add a VIP flag (similar to the OOB flag on incident caller) to the "opened for" field on interactions. I'm trying to repurpose the same client script from incident (see below), but am receiving this error "onChange script error: TypeErr...
From my personal instance when i try to sent notification, emails are not getting triggered, they are in state-ready state. Could someone please help me in resolving the issue
Hi all, I have a new requirement to create a new function to send a specific attachment in an email generated by a button. There is a way to add a specific attachment to a notification? Example: In an Incident many files are attached (Case1.pdf, Ca...
Catalog item try it form page is not showing some variables and it is behaving differently , but in portal its showing correct form
Hi All, Please help me on below issue . How to get Multi-row variable set of All variable values details. Some variables details missing in JSON which were not filled by user (empty variables ) . Issue : On Catalog-item i have added 3- row details l...
Hi All, I have written a fix script to update the state and work note of catalog task but it is updating the work notes with the older time not with todays time. Could you please help me to update it with todays time. var TSK = new GlideRecord('sc_t...
Hey Community, I have a requirement to create a UI Action to Open a related case. 1. Create a UI Action on the incident form and workspace that directs the user back to the related case 2. The UI action should be named 'Contact Customer' 3. Retur...
Hi Team, I want to know the alternative method for using the below java package in business rule. I have used this package to fetch data from an attachment for live chat requirement.
In Business rules
Hello Experts, Now in my catalog item requested form the variables are read only, I want to make the variables editable for the particular group. Please suggest. How to achieve this functionality.
I need to create a report for custom table to have assigned to average handling time Average Handling Time = total handling / volume of tickets Thanks,
Hi Team, In the esc page when we are directly searching on the page i have option called "filters". please find the below screenshot. in the filters section i need to rename from "catalog" to "user catalogs". when am doing inspect i can able to ea...
Hi All, There is a catalog item called "submit feedback" in which if user submits this form it will create an feedback task record in kb_feedback_task table. Once it is submitted i have to map the article number field to the Article field in feedbac...
