We recently started using the ITSM Agent workspace and would like to pass the opened for variable on the interaction record to a a variable thats apart of a variable set on our catalog items. How can I pass a variable from the interaction record to a...
Hi, I have a requirement to sent notification once every 3 months. Below is the table. I need to automatically trigger notification every 3 months once - 3 days before the 22.2.3 of the From Date [i.e 3 days before every iteration once 22.2.3 is com...
want to add 3 variables in one row
Hi All, UI Action button i developed on task table. at that time i given some condition to display that button. now i am moving that condition to script include and call script include in ui action. but it's not working properly. var test = Class.cre...
In change added a list field referencing to group table to select multiple groups and also i wanted to add individual users but can't able to add. Can anyone please help me with this.
i have ran a transform map and captured it in update set on cmdb table. after that i could able to see the records but showing as empty names and when we open record it is showing as a new record. i tried to export from other instances but no luck. c...
My organisation want to set priorities for users logging incidents based on VIP flags all from the service portal. This is our current form for creating incidents: Now is it possible in the back end to say set a default priority to 2 for VIP user...
Hi Team, A user had requested me to update one comment in one of the incident. I have modified the work notes from below 2 tables sys_journal_field sys_audit After doing the modification, work notes are still showing the old comments for her but whe...
I've got a need to check and make sure that a file attachment contains a certain name for Standard changes when the change moves to the scheduled state. So when the standard change moves to Scheduled, the script needs to check and make sure that the...
Hi. In the context of my apprenticeship, I have been given the task to create a Service Portal for a fictive company with notably an IT Kiosk to propose a resolution of frequent problems to end-users. I thought to integrate Walk Up Experience in Serv...
Hi, I am getting the output as array of objects as below on the Script Include. var arrStore:[{"iteration":1,"fromDateVal":"2022-04-25","toDateVal":"2022-04-25"},{"iteration":2,"fromDateVal":"2022-04-26","toDateVal":"2022-04-26"},{"iteration":3,"from...
Hi Team, When the incident is created the assignment group field is empty but in the xml the value is present. How its happening please help me to troubleshoot it. Thanks, Preethi G
Hello, I have a requirement to show all configuration items associated with the service Reference: CMDB_CI_Service table to show all configuration items associated with the service "SAP Enterprise Services"; Thanks in Advance
Hello all, Please pardon me if I do not properly articulate my requirements but I am willing to provide answer or additional contexts to what I need. My requirements is to build a PA dashboard to show: 1. Total # of Open Access Tasks 2. Open Access T...
