Hi Experts, Send Email button for Reply emails is not working in the CSM Agent Workspace, in fact when I click on "Send Email" button nothing is happening and no error messages are appearing Any solution is highly appreciated FYI, we recently migrat...
In real time scenarios how we will transfer data from dev to text and text to Prod instances? ways? methods?
Hi Can anyone suggest me the best way to remove 'DELETE' UI Action from incident table and it should not affect the parent task table. i duplicated the DELETE ui action with less order and add one more condition in it-- '&¤t.getRecordClassName...
Hi All, I was given a task to create a variable in a variable set of a catalog item and one of the requirements is that variable should be only visible and editable to a certain group members (which includes members of a particular group and members ...
I have a 2 fields requested for(reference field) and host(reference table) in multi row variable set. Now i want to filter records in host field based on user selected in requester for field How to acheive this. Any help would be appreciated ...
Hi Community, I've a choice list with 4 values inside. This choice list is in UI Page and also in form. How can I restrict some of the values inside choice list to certain roles ? How to code to restrict it in both UI Page and in form ? Below is the ...
Some fields are incomplete: - this error is coming in portal for not filling the values for mandatory field , but after submitting the form also this error is staying on the form , its not disappearing for some users and for some users its disappea...
Hello!, I have a requirement of creating new field, field type should be "HTML Script". HTML Script field will be using in while configuring "e-Mail Notifications" similar type of field I have to create on custom table. While creating a new field "H...
Hi, I have created catalog item and also workflow is attached to create catalog task but after that i want to closed catlaog task state to closed complete and also validate RITM is also complete or not. Below are the steps which i created. I do now i...
Hello All, Can anyone help me to review the simple code that i have written to fetch the assignment group manager to approve the requested item and then it should generate the catalog task? I am using Approval User activity and have written below cod...
Hi, When i submit the request only one particular user getting price in different currency remaining all users submitted the request and the price is in dollar.Why particular user facing the issue?Please help.
Hi All, We have one ticket as such where an end user unable to upload attachment as well as add additional comments , What can be done fir this? Thanks in advance! Ujjwala
Hello, I have a Catalog item that is using a Variable set containing two variables 1) Requested By - Mandatory on Variable Level 2) Justification - Mandatory on Variable Level I have to make these two variables non mandatory on one of the catalog ite...
Hi all,I have a mail script for a mail notification where the event.parm1 refers to the sys_id of the user. Now I would like to use that data to add the *manager's* email address to CC.What I did so far:var gr = new GlideRecord('sys_user');gr.get(eve...
