Resolved! How to add manual approvals in change request form
Hi Team, How to add manual approvals in change request form for normal type of change requests and sent out an email after approval task is manually added Thanks Raj
Forum Posts
Resolved! How to enable edit and new button in Approvers related list (List control) in Change request when state is New ?
Hi Team, How to enable edit and new button in Approvers related list (List control) in Change request when state is New ? Thanks Raj
Resolved! Updating impact and urgency choice lists
Hi all, I have been tasked with updating our priority matrix from the default 3x3 to a 4x4 model. I will need to update the existing choice lists for the impact and urgency fields too. Is there a way to update the choice lists, as well as the priorit...
From the portal when i navigate to the native view with the help of the menu section ( type url) not working properly.
When i click on the "ictview" its navigate to the native view on one click. when i open any record(menu item in fig 2) there and reload that form that record comes under the portal (which should not comes in fig 3) as the session is not logout,, ...
Table is empty but list view record count says there are 22 records
The Business Service [cmdb_ci_service] table in our dev instance has been showing a row count 22 higher than the number of records viewable in the table for at least a week. While preparing for a change, I deleted all the records in the table, using ...
Resolved! Change Management Best Practice - Should I edit the OOTB change workflows or copy the OOTB workflows and edit the copy?
Hello everyone, I'm implementing the Change Management area and was wondering if it was best practice to edit the OOTB change workflows or copy the OOTB workflows and edit that copy? Also, how do I define what workflow a change type uses?
Create Request Items from excel spreadsheet loaded thru Request and transform map in a workflow
We are trying to create multiple request items thru an excel file. excel file is uploaded thru a service catalog on a Service Request and a work flow behind it copies excel file from Request to the Transform map. In the Transform map 'onBefore' scrip...
how to take the csat survey for incident and SR
how we can take the csat survey for incident and SR
Resolved! How to concatenate two catalog variables value to new variable which is hidden in the catalog form, and display that hidden catalog variable in RITM form
How to concatenate two catalog variables value to new variable which is hidden in the catalog form, and display that hidden catalog variable in RITM form I need to concatenate "International dailling code" and "Landline Number" into "Landline" Var...
Resolved! Exclude user from group approval
I am trying to create a way for an incident to be reviewed by a peer on the team before it can be resolved. I went with the out of the box group approval, but the issue is that the person requesting the approval (the person assigned to work the ticke...
Custom "SLA Duration Type"
Hi Community, I had a tricky SLA Requirement I have not been able to figure out and hoping others might have insights. Two tricky requirements 1. End of Business Day, for example P5 has 10 days, breaching at end of 10th business day. The SLA Defini...
Resolved! Is it necessary to pass current object while calling script include from UI action condition?
I am calling script include from UI action what will happen if i doesn't pass current object?
How to Create report for KB usage
How to Create report for KB usage. Need to display the information on KB published and other stages report.
Can Non employee / external users access ITSM service portal ?
Can Non employee / external users access ITSM service portal ? if Yes, what is required to enable this? Thanks!
MCQ's
1. What do service catalog variables provide? (variables are like questions in catalog requests) a. Options to tailor a catalog item to the customer needs. b. Definitions of available item options using questions choices. c. variab...
