Could anyone explain how ITSM Standard and ITSM Pro fulfiller licensing works please? My query is can we have a mix of ITSM Standard & ITSM Pro fulfiller licenses?The reason I ask is that the majority of our current licensed fullfillers are IT suppo...
Hi, We have one Catalog request with three catalog tasks and UI action button "Close Task" on the catalog tasks. Now the requirement is on the second catalog task, to show the "Close Task" UI action button only for some assignment group members and ...
Is it possible to create a variable named "Application link" with the link itself (URL) given as part of a Catalog Item Variable please? This is because I was given a requirement and the above question is included as part of the Catalog Item Variable...
Hello, Can we call email script into email notification subject? Can you please help me with this scenario. Thank you.
can you help me how to create a interactive filter in dashboard and in that i need to display all the RITM's of specific catalog item when selected. i have 10 catalog items where all that 10 catalog names have to be displayed in widget drop down whe...
Using Flow Designer, we are trying to populate address information into the sys_user table via the Workday integration hub. Specifically, address information. However, Workday has multiple addresses defined for each employee (Work, home, shipping, ...
based on configuration item selected on incident table it has to auto populate category and subcategory field. reference has to be (configuration item class based on which the category has to populate) example: if configuration item class is 'printe...
I have created a link "click here to reopen the incident" on Email script but it should be button not link on email. can any one help me where i am missing the point in below script. (function runMailScript( /* GlideRecord */ current, /* TemplatePrin...
We need a way to print the ticket Details to get sign off from end users. When I export to a PDF document the details are not listed (See screenshot below). When I try to right click --> print, the format is not usable. How do I get this information ...
I have set the Flow of the service catalog to "Service Catalog Item Request". I tested it on my private instance andWhen I set "Abel Tuter" to Requeseted_for,"Rob Phillips" is now an Approver. Why would the approver be "Rob Phillips"? Where is the ap...
The requirement is to integrate ServiceNow's ITSM with Archer using Rest API. With this integration, I want to updates ServiceNow and Archer simultaneously. How to set up the integration for REST from the ServiceNow side and looking anybody done...
I was running a report of all open incidents with a SLA Resolution state of in progress and business elapsed percentage over 100. Then I had to spot check the incidents as part of an exercise we are doing, I found one with the following conditions,...
Hello NOW Community! Since our instance upgraded from Kingston to NewYork version, the Dynamic Page Titles set for a Service Portal page is not working anymore. In Earlier version(Kingston) it was displaying the browser page title as the Category of ...
I am tying assets back to Purchase orders, and at somepoint when we did the initial load of ServiceNow we somehow ended up getting some data into the column for "asset", but the date is either wrong or incomplete, which is leading to some issues that...
Hi, My requirement is to search current logged in user in two groups using GlideQuery() only, For that I have tried like this. var gr = new global.GlideQuery('sys_user_grmember').where('group','287ebd7da9fe198100f92cc8d1d2154e').orWhere('group','8a4...
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