Hi all, I'm trying to identify the role that can update the cmdb ci information I found the role sn_cmdb_editor and accoording to the description this role should have this access but when trying it it seemingly has only read rights on the cmdb when ...
Hi, How do i make all incident fields read only using ACL User should be assignment group or is the caller or has itil_admin role to edit fields if these conditions are not met the fields must be read only. Regards C
We have installed the Software Foundation Plugin and we ran SCCM to pull the assets but the Software Ci's are only on the cmdb_sam_sw_install table but nothing shows under CI list . Before we got the Foundation plugin, SCCM pulled all the software an...
HI All, My requirement is to validate the groups table, either the group is active or inactive and Should have at least 2 group members. if any condition is not matching we will trigger the notifications to group manager. We need to write script incl...
1.Create a table called 'User Restriction' 2.Create fields called user - reference, Field name, Field Value 3.Restrict the updation of the user for the user fields that are present in the user restrictions table. --->I have created table and fileds n...
I have a requirment when ever I receive an email from outside automatically it should create service request I have a catalog item - onboard Based on the email body how to can I write script to fill this fields and submit this request ? Thanks i...
Good Morning, We have started to implement the Walk-up experience in ServiceNow but we have a issue where the varibleset sn_walkup_variable_set doesn't pull through the variables into the appointment. Currently we have short description and a "What i...
Hi All, I want same caller incident records , right now my output. number: INC0000029 caller_id Virtual Agentnumber: INC0000037 caller_id Sam Sorokinnumber: INC0000036 caller_id Sam Sorokinnumber: INC0015637 caller_id Abel Tuternumber: INC0016259 cal...
Hi Team, While downloading the report in excel format in service now, we get this below error while extracting report as an excel sheet for 5k records.When export CSV file format getting empty record zero size Earlier we use to 10k record for excel b...
I have a use case where I have to insert hyper link in the email via email script. Can anyone help me on this?
I have few agents that need to have access to cancel request items. Im not sure what role to assign to allow for this capability.
Hello, I have two fields in the incident record form: "description" (String Type) and "u_description" (HTML). Following are my conditions: when priority is 1 or Priority is 2, I need description to show, and u_description to hideWhen priority is NOT ...
Hi I want case routed to agent based on symptom skill. 1. Assign skill 'C' to a symptom 'A'. 2.Pick a group member from the 'awa support group' and add skill 'C' to the member. 3. Create a Case with symptom 'A' with the assignment group as 'awa suppo...
Hello,I used the widget 'Ticket Attachments' in Service Portal of Helsinki.In this widget there is an element which call 'now-attachments-list'.I want to understand what the meaning of this element, maybe it's a directive of angular? so, where it's d...
We have noticed that we models created in both the hardware model table as well as the product model table. While i understand that the product model table is made up of both the hardware models as well as the software models, i need to understand w...
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