I was wondering if it was possible to set up AWA to make assignments regardless of the state the agent is in. Currently, it is required that the agent be 'Available' and then it will present the assignment in the Agent Inbox. However, with our curr...
Hello, I have 20+ checkboxes on my catalog item. A separate catalog task should be created and assigned to the group for each selected checkbox. Assignment Groups are different for each task. Is there any other better solution apart from If activit...
Please help to differentiate the names of roles offered and charged Money by Service Now under each category (Requester, Fulfiller, Approver) and any other ?
We have a many Catalog Items which use a reference Variable on the sys_user table. If a user selects their own account then they can see their information on the pop-up form by clicking on the round information icon. Unfortunately if they select a ...
Hi, Hope that you all are staying safe during these difficult times. I have a requirement but i am not sure how to approach this one, hope that you guys can assist me with this. Our Service Delivery Managers has created dashboards for our Daughter Co...
How to create Aging report for the tickets which are not updated in last 48 hours, 96 to 144 hours and >144 hours?
Hi, I am using 2 instances for integration. On Instance 1, I created a Rest message with Basic auth profile of an end user.(NO roles for this end user). On Instance 2, for the scripted REST API, this ACL 'Scripted REST External Default', where it men...
Hi All , I am trying to add a new ui action into "Action on selected rows" drop down specific to sc_request table. I have checked the "List Action" box in the ui action but still it doesnt come up in the drop down. But if i make the ui action on "Tas...
Hi All, Transform map was triggered 6 days ago and we could still see it in running status and the import set record status shows pending. Please let us know if this issue was experienced earlier and how to fix the same.
Hi All, If the ITSM Professional Subscription is bought, does it include the Major Incident Management (Without any extra price or subscrption) ? Because, I do not see the MIM plugin activated by default in the instance for the ITSM Professional enab...
Hi All, I want to create a RITM using Cart API and REST message POST method. When incident is submitted in source Instance RITM should be created in Target Instance. Thank You, Sai.
I am hoping to get some help to understand what is difference between async and Query Business rule with proper example. I have gone through docs but unable to get clear idea. Regards, Sam
Hi Everyone, Currently, I'm trying to import communication items into ServiceNow from an Excel spreadsheet. I thought the best business practice was to import configuration items, then assets, connecting the two with a coalesce. The coalesce is not ...
As per the servicenow documentation, Navigator history will not track the UI Pages History. But i can see the UI page History in the table sys_ui_navigator_history. Look at the below screenshot. Correct me if am wrong.
We Configured our incident so we can add tasks and assign those tasks to different groups. Followed instructions https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/incident-management/task/create-incident-task.html and it ...