Hello Experts, We have BR to auto-create KB from incident. In description fields we put issue detail in multi line text. When KB created from incident then KB show all multi line text in single line. There is some issue in conversion of string field ...
I want to create a UI page which will be having a choice field and it should pop when Ui action is clicked. On the incident form when assignment group is selected , the UI page should have choice value based on that . I have a different table where t...
The idea of a standard change template having a valid to date and requiring it to be reviewed and approved again by our CAB is being discussed in my organization. Is this OOB funtionality? The idea is that once a Standard Change template is approved,...
Hello, We wish to export all the incidents which are around 90K to the excel file, is there any way to do this task. Thanks in advance.
I have enabled the property 'change.conflict.refresh.scheduled' to detect conflict only when schedule job is run . But when the schedule job is executed then only the 'Conflict' Tab section gets updated with the list of conflicting CIs, but Conflict...
Hello Everyone, I'm trying to add a ATF step which should give result on the dependency between Assignment group and Assigned to. For eg. When Assignment group is selected the assigned to field should only refer the group members Thanks in Advance!
Hi Community, How to make end date auto populate to a year after based on start date? For example, when I select 19-May-2022 in start date, the end date should auto populate to 19-May-2023. How can I achieve this ? Kindly, please help. Start and End...
Hi Everyone, i need to know employee_number from current user's using glidesystem to insert into default value. Thanks
Can someone please explain step by step how to add button to the portal widgets. I need to add third button called Put-on hold. in addition to these two buttons.
Hi, when all child tickets are closed then the parent ticket should be closed automatically Thanks Akhil
I have a workflow that I need a Variable field filled in IF a selection is made - the script I have written isn't doing anything. I have also tried current.variables.account_new_ifsopstitle = account_new_ifsopstitlenovacura;(account_new_ifsopstitlen...
Hi all, Could any one help me with script, I want to copy the variables and variable values to ritm description field via background scrip
Hi everyone, good day I have been trying to do some automated test with ATF tool In one scenario before fill all the field I need to click the Submit button I try with Click component (Custom UI) but in the dropdown list it's not show me the button ...
Hi, Not able to change the State and not able to Update Additional Comments and Work notes on the Incident Form. State, Assignment Group, Assigned to and Short Description are moved to "read-only" state as soon as the State is moved to "Awaiting Ven...
I want to set the email and manager of the caller. I have written script Include and then called that in my client script but it is giving me the error, "onChange script error: ReferenceError: answer is not defined function () { [native code] }" belo...
