Hello All, After user submits the Request, I need to copy all the variables information into Description field of Catalog Task. How can i do this can anyone please help me with this. Thanks in Advance
Hello, I have created interactive filters with choice list. Now i want to hide "None" from the filter. how can we do this?
Hi Community, There is a requirement to display the outages as announcements in service portal banner. How can I display the outages as announcement in portal? TIA.
Hi Community, I need some help on how to write a story on incident management ,A sample doc and pdf will also work.Thanx in advance.
Hello everyone! do Business Services and Service Offerings have a default/OOB State Model which is configured? Just to be sure my questions is clear: a business service might have the following lifecycle: Planned, In Progress, Active, Retired - ...
Hi Guys, I have created a new group and made that group to be shown only for Incidents. I followed this and did this: Create your new group type (e.g., 'Incident Assignment') in table [sys_user_group_type].Open the module: System Definition>Diction...
My Helpdesk group is like this. Global is the parent group and some child groups for local support. We want to restrict child group member can access the incident ticket which is assigned to them. I tried below two methods for the incident ACL bu...
Hi, I am looking to integrate Contact Center with ServiceNow and open up Agent Workspace. As part of it, I am opening up a new interaction record and intend to pre-populate some fields on the interaction e.g. Opened For. Is there a way to pass the in...
We are Creating a Change from Service Request(RITM), Can we Change the Change Request State to Implement when the Planned Start Date is Reached ? When Change is Created State is set to Schedule and Change to Implement when Planned Start is Reached. S...
Hi Experts, I don't have much knowledge on scripting. We have a requirement for change module in which based on planned start date and time phase should be automatically moved from schedule to implement. In order to achieve this, I need build a scr...
I will be installing the High security plug-in + update a few hundred custom ACL. It was suggested as a back out plan to do a fix forward instead of a restore? what's the difference. How does one prepare for a smooth 'fix forward'? Thanks
I have 2 users belong to same group and have same roles as well but the list view is different. why? view1 view2 PS: they didn't personalise that view
Fairly new to the SN platform, so apologies for what I imagine is a straightforward question...I am basically trying to create an ACL for the kb_cateogry Table for "create". I am trying to make it so only if the current user has the knowledge_admin r...
Hi all, Keyword/For text search does not seem to work on the interaction table. I.e. After searching for "test" in the image below, I'd expect IMS00000101 to appear (as the Short Description contains test).However, this is my result: Does anyone...
For my company they were asking to implementing servicenow can you guide what are the steps should I follow ?
