Hi all,I have a mail script for a mail notification where the event.parm1 refers to the sys_id of the user. Now I would like to use that data to add the *manager's* email address to CC.What I did so far:var gr = new GlideRecord('sys_user');gr.get(eve...
We need to hide the shipping address field from checkout page. We tried it by unchecking the checkbox present in Cart layout but through that shipping address is updated to read only but still visible to user. Please provide your suggestions that how...
Hello All, I got a requirement to set one field on the form to readable state for specific user role on the child table , to create write acl on that particular field could see that the field is extended from parent table. Ex: Child table : Workpla...
Hi, I have a requirement to create catalog tasks based on a list collector variable i.e Requested for. I was successfully able to auto-create the catalog task after submitting the request. I followed the below reference-https://community.servicenow.c...
Hello, I am using a archive rule for problem table which was scheduled for every Sunday. I saw a issue in last archive run on 05/08/2022. The next run date is not populate properly (it should be 05/15/2022). In last archive run the Record estimate co...
Hi, I have a variable the type is look up select box.Out of all records i need to seggregate only active records.How to acheive this by using reference qualifier?
I have to assign a "single same role"(e.g : itil) to 1000 users in a single time. How can I do that. any help would be appreciated.
I want to close all child incidents before closing parent incident, if any one child incident not closed the parent incident should not be closed should populate a error message I tried the code below but, If I try to close one child Incident parent ...
We changed the ACL for the Contract managers so they can Create/edit the Vendor tables, however they can not add the "Vendor Types" as a selection from the vendor form. The "Vendor Types" table says it's part of the Core_Company ACL but they receive ...
Hello ServiceNow Community, Is it possible to copy tabs within a dashboard and add them to another dashboard rather than having to create the tab all over again from scratch? Thank you!
Something is wrong with the Incident related list inside Problem records.I, as an admin, am able to "Edit" to add existing incidents to the problem. However, one of my itil users only sees "New" and not the "Edit" button while inside a Problem.I don'...
Hi, How to create update set in customer service scope. I have to capture updates in update set and I need to create update set in customer service scope. I'm trying to create it but application field is read only. Please help me with this. Re...
Hello All, I have issue in Reprocessing "Received Emails " , I was trying to Reprocess received email , I'm getting info message stating event has been created but it is not creating an entry in sys_emails table , can some help me what might be the i...
Hi All When the below user is trying to add a member to this group showing below message "Action not authorized" why so how we can rectify this? and group type is security @Hajar Benjahhar Any idea?
Hi all. My OnLoad catalog client script written for a catalog item is not functioning when the catalog item is opened via the service portal (Note - It is functioning fine when I am using the "try it" button on the catalog item). I have set the UI t...