Hi All, Hope all good. I've enabled the functionality as create a ticket via email. It's working as expected. When non account holder email send an email I should reply as you are not a valid user to update the ticket. I followed below steps but I te...
Hi everyone, When a user subscribes to a Knowledge Base or Knowledge article to receive email notifications, what happens if the user criteria on the base or article changes and the subscribed user no longer has access? Will they remain subscribed an...
can anyone explain what is the use of user preferences under the user administration module
I am trying to bring in a process so that Catalog owners can review the catalog items annually. I am struggling to figure out what would be the best action items which they can review annually. I have few in mind mentioned below. 1) No of catalog ...
Hi All, I need to capture one field value in Activities section if it is changes. And I checked-in the field check box in Filter activity. Still it is not showing, if it is updated. Any suggestions?
I have created an new view for the Change form and would like it to be the default view for all ITIL users. How would I achieve this?Thank you
How to set quantity as "2" for a particular catalog item. g_form.setValue("quantity",2) = this is not working
Heya! I have a record producer which allows users to load up an Excel file to import Users to ServiceNow. That's all working fine. However, would it be possible to showcase the contents of the Excel file in the Record Producer page, before submitting...
Hello ServiceNow community, hope all is well! I have a requirement relating to Change Management where I have to trigger an approval to two groups sequentially 1) The first group (Technical advisors) needs to approve after the Change Manager approves...
I've been evaluating Service Portfolio Management in New York, and am really liking what I'm seeing. I manage the creation of Service Design Packages (SDPs) for all the services in my company's internal facing Service Catalog, and I can totally see ...
I am making a GlideAjax call to check the phone_number on our locations table and ensure that the requestor is not entering any of those number in a field on a catalog item. I had it working if the requestor only enters numeric characters but I need ...
Hi everyone, we just found out that our system allows different incidents with duplicate incident numbers. This shouldn't be the case because it would have a huge impact on our process. How can we fix this to avoid future tickets to have duplicate nu...
When Notification requires an Event (event is fired)? while Record inserted or updated also sends the notification? What is the difference b/w event is fired & Record inserted or updated & triggered, when we apply each of them, please help me to und...
Hi Team, Few of our users reported that they are not able to view their tickets & its content in service portal page. Below are the links that they use. Upon troubleshooting I observed below things 1. the issue is not with Widget (as users with ITIL ...
Hi Everyone, I want to change the font color of the 'Additional comments' label and it's field value to Green in one particular notification. Pasted the screenshot for your reference. Which i highlighted in the below Post want to appear in Green co...
