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User Licenses bifurcation

Hi All, In the "Subscription Overview" dashboard, i can see the count of "IT Service Management Standard - Unrestricted User" is 1000. I checked that, this is the count of active users in "sys_user" table. I want to know the bifurcation of "fulfille...

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Pramod Danu1 by Tera Contributor
  • 1258 Views
  • 4 replies
  • 0 helpfuls

Resolved! Pop-up message on button - Widget

Hi SNow experts,Is there a way to add a pop-up message or a modal window when i clic the submit button?Note: It's a widget. Thanks in forwards,Leo

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Resolved! how to get field values throgh mail Script

Hi Everyone, I am Developing Notification Now. I need to get the filed value(u_platform_type) from custom table (u_platform) though the mail script. Can you help me on mail script.. Thank you.    

Siva82 by Tera Expert
  • 2550 Views
  • 5 replies
  • 2 helpfuls

Resolved! How to set the records in table format

In continuation to this question   https://community.servicenow.com/community?id=community_question&sys_id=7e3e79861be2cd50d018c8ca234bcb9c I am getting output as "INC0000001RITM0010001" but I am excepting output as..{table format}   Number  INC00000...

Sathwik1 by Tera Expert
  • 1272 Views
  • 5 replies
  • 3 helpfuls

Resolved! How to pass event values to the notification?

Hi Team, In a schedule job I had an event, and in the event through array I am passing two numbers... so how can I get those numbers in notifcations. while(gr.next()) { arr.push(gr.number); } gs.eventQueue('trigger.an.event', gr, arr); Now arr contai...

Sathwik1 by Tera Expert
  • 2019 Views
  • 12 replies
  • 4 helpfuls

How to Retired a Knowledge Article that hasn't been Published

We have a ton of knowledge articles submitted over a year when there was no Knowledge Manager processing submissions What is the best way to retire, or make them inactive/closed out if they were never Published but are not valid now? Do we have to Pu...

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carlav by Kilo Guru
  • 1663 Views
  • 5 replies
  • 0 helpfuls

Service Portal best practice

We have a service portal for iT, which is the default portal when we switched to ServiceNow. Our Finance team is coming on board with ServiceNow as well. I know we can have as many service portals as we like. What is the best practice approach here? ...

Pat Surtan by Tera Expert
  • 1042 Views
  • 3 replies
  • 0 helpfuls