Resolved! Unable to add taxonomy node to a service?
Have create taxonomy layer and nodes in a portfolio, not able to add to a service portfolio and nodes
Forum Posts
How to make a override user preference field to Readonly in Escalation policy
Task:Is to make override user preference and default field to readonly ,except for admin Role user we wrote client script to make readonly It is working only in shift Escalation set table (cmn_rota_escalation_set) But it is not working in front en...
Knowledge article as guidance content for service catalog items
Guidance content can be quite lengthy in advising colleagues how to complete quite extensive forms in the Service Catalog. We're also sticklers for accuracy and consistency and so I'm really keen that we use workflow features available in the Knowled...
Select All button for removing attachments
Hi, i`m looking for a way to add a button to the attachment pane called Select all, we already have a download all button but i am not able to find hwo to add this select all button:
Auto update of state from Pending to Inprogress when user inputs are given
Auto update of state from Pending to Inprogress when user inputs are given As a user, I would like my request state to change from 'Pending' with reason 'awaiting caller' to 'Inprogress' when I add a commentso that fulfiller can continue to work on r...
Resolved! How to resolve multiple incidents in one go?
Hi experts, We got a request from one of our clients to resolve all the tickets which are in state new with specific close codes and notes,also with work notes? also want to update some fields on incident form Before resolving he wants to assign all...
Get the number of problem tasks count present in problem table using GlideAggregate
Get the number of problem tasks count present in problem table, number should be populate in custom field(number of problem tasks) in problem after inserting new problem task Record.
Business stakehold user not able to read change record even having sn_change_read role
Hi All, I have a user with business stakeholder role (it has sn_change_read role). ACL is granting read access to user with sn_change_read role. But user is not able to see change record. What could be issue ? Regards
Resolved! Skip approval for a requester
While testing a Catalog Item for ordering an expensive device, the mandatory approval is being skipped for requester Andre Boer, but not for any of other requesters. Who can explain me how is possible do this?
While loop is updating only one record
Hi All, I have to update multiple records in CMDB table.But whenever I execute the fix script,Only one record is getting updated.Below is my code var gr = new GlideRecord("cmdb_ci");gr.addEncodedQuery("sys_class_name=table^operational_status=7^instal...
Resolved! How to copy value of one variable field to another variable field using client script onSubmit
Hi all, I am new to scripting and trying to get my head around with this. I am trying to copy single line text variable value available on the form to another single line text variable value which is only visible in VEditor. Below is the Client scrip...
Resolved! Validation on Birth Date
Hi All, I need to put validation on Birth Date field in a way that user should only allow past dates and 15 years ago from current date so if the user puts a date that will make it 14 years and 364 days it will give an message "Please provide a vali...
How to Connect to Third party Application from ServiceNow if they provide token for rest.
From ServiceNow, we want to send data to a third-party application. They have provided us with the Token to connect to their system. Could you please help How to set up a Rest API to connect and send data to the third-party applications? Thanks in a...
Incident # in Related Records
I have a situation where a customer is requiring via Enhancement that we provide the Incident # to the Case when the Incident is created from a Work Order that is related to the case. The Incident # must display in Related Lists, and Related Recor...
Resolved! Variable Sets Does Not Appear in Approval
One of the feedback we've received is that it's difficult to approve an RITM when you don't see ALL the variables and variable sets values related to the approval. How to we add RITM variables and variable sets in here?
