Resolved! i want disable the check box and icon in list view
I want disable the check box and icon in list view any one can please tell me the solutions Please find the below attachment
Forum Posts
Resolved! Is there a limit to the number of Task records that can be associated with an Incident, Problem, or Change record?
I apologize if this question has already been answered. I am new to ServiceNow and I had a question come up from our Service Desk team around any limits imposed on the number of Task records that can be assigned to one Incident (or Problem or Change)...
Catalog UI Policy not working when the variable is mapped (Expert help please)
I'm configuring the out of the box Create Incident recorder producer. You will see the variables I've created so far and I'm now at a point where I'm configuring Catalog UI Policies so some variables only show met certain conditions are met. You wi...
Resolved! Creating a Report based on logged in User
I want to create a report where it take the user id and returns all the employees reporting to the user Based on User => ReportsTo And then I want to display all the incidents created by those users/ Assigned To those users, in a pie chart. I tried a...
How to get current logged in user time zone?
HI All, I my email notification i need to print current logged in user time zone . But it is picking system time zone. i have tried the below codes but still no luck.. Could any one suggest how can we get logged in user time zone???????? var tz = gs....
How to correct calculate first contact resolution rate
I use the the default metric definition FCR in ServiesNow which I believe is calculated as " If the incident is inactive and the update count (sys_mod_count) is zero, its consider FCR."So basically, FCR = true only happens for the below scenarios: ...
Resolved! Dynamically pass values through to template fields
Is there a way to dynamically pass values through the template fields? For instance, having a short description of "Create mainframe account for <requested_by>" which would pass the matching value through once the template is applied:
Resolved! how do i increase the bar size and height in trend report
Hi, While creating reports i have observed that the bar sizes are varying for each report. how do i increase the bar size and height in trend report?? can anybody help me increase the size of bar not chart. Thanks, Vaishnavi
how to compare a currency field in a business rule to populate certain fields.For example, want to check if cost is >= usd 0, then how how should i parse it in a business rule?
how to compare a currency field in a business rule to populate certain fields.For example, want to check if cost is >= usd 0, then how how should i parse it in a business rule?
Resolved! How to call UI macro with a parameter from Catalog client script
I'm trying to call a UI Macro from an onChange Catalog client script to dynamically add help messages on order form.I've created a Macro variable to my item, and the UI Macro which I've attached to the Macro.Now I've created an onChange Catalog clien...
SevOne Webhook integration with ServiceNow
Hi Everyone, We have a requirement to integrate SevOne network monitoring tool to ServiceNow. SevOne is using Webhook function to connect with 3rd party applications. I have created scripted REST API which needs to triggered from SevOne Webhook. Coul...
Agile prerequisite and dependent stories
Is there any ServiceNow functionality that is associated with adding "prerequisite" or "dependent" stories? Or are these stories used for documentation purposes only? It doesn't appear that entering these stories controls or forces a conduction upo...
State Flows or State Model
We have created a custom scoped application which has a core table extending task. State control looks like it can be achieved using either State Model or by using the State Flows (need to activate the plugin). Both are good choices for defining wh...
I have a Incident form if i select Caller field in Incident form then all the Fields like mobile number, location, name, Email Should be auto populate
Hi, I have a Incident form if i select Caller field in Incident form then all the Fields like mobile number, location, name, Email Should be auto populate. Can any one help me out for the same. Awaiting for your response, Regards, Sreenadh.
debugging a workflow
Hi all,I've got a workflow that I'm building, and initially I'm just trying to see if parts are firing by using a gs.info()...so the first question is can I do this inside a "Run Script" command within a workflow?Here's the set up:This workflow is ru...
