Dear All, I wanted to test the Agent Workspace Chat (Inbox) but couldn't make it work, it says "No Chat Agents Currently Available". I have checked all the relevant Community posts and docs on ServiceNow and made all the changes. My admin and ITIL us...
For both ui policies, there are two variables that show. One variable however, is visible on one ui policy and not visible on the other. How can I combine these policies. Please see screenshots.
Dear all, As the title mentioned, I am trying to create a reminder for Problem ticket which is not updated since last 7 days. Currently my way of achieving it is : 1. Create an event 2. Scheduled a script that run thru all Problem ticket and check ...
Hey, I need to be able to set the due date of requested items using the delivery time field from the catalog item. I know that normally the due date is calculated from the workflow itself, but the customer is using the same generic workflow for a lot...
Hi all, is the 'personalize_list' role is licensed or not? How would I know
Can somebody help me to create Approve and Reject Button on email notification and on click of approve new email should get populated. How can we achieve this functionality.
Hi All A user in my instance has cmdb_read role . Does this user have read only rule to incidnent/task table aswell . Can this user read any incident/problem/chnage request PLease guide me . Thanks
Even though i have used hidden option or assigned admin role to mobile view, still itil users are able to see mobile view in the task tables or any other table. please advice an alternative approach.
can anyone explain what exactly is the difference between permanent fix and communicate workaround?
Hi All,Is it possible to to make variables editable on catalog task form based on user roles by using Client Script??...The requirement is some variables should be editable for ITIL users Can someone help me with this?Thanks and Regards,Angshuman
When you have multiple journal fields on a form, such as you get with the out of the box incident form on a free developer instance, the Activity formatter will rearrange the journal fields for you in contradiction of the explicit configuration of th...
Hello All,I am interested in setting protection policy to a Script Include of one custom application of mine, along with setting the same to one of its tables.I've reviewed the documentation about this option. From what I understand, if you are opera...
Hi Everyone, What do i need to configure to be able to add an approver in a change New or Edit button is not available. Reason is I want to add a manual approver to my change. Utilising the Manual Approval workflow activitiy. Thanks, Tadz
Hi all, If the user opens a case , I have set a 'cancel button' which he can click on to cancel the case. Before he cancels, a confirmation box appears. If he clicks ok (on true), then i have to set the state of the current case to cancelled. Th...
What is the Maximum file size to convert to base64 in servicenow? i tried with 2MB and 3MB but it is not converting to base64. Please help me in this.