Action not Authorized
Hi, Can anyone explain when do we get 'Action not Authorized' message while clicking on UI Action?
Forum Posts
determine if other user can read record - domainification
Hi.I have domain separated environment for MSP.MSP analysts may access dedicated customers, not all.Groups however are global, so e.g. "Desktop" group may have Analyst-A that works for UK customers and Analyst-B that works only with US customers.(In ...
Resolved! ITSM Implementation Simulator - Task 3
Hi all I'm pretty new to all of this and just working my way through a load of the training. A bit stuck on task 3 of the ITSM Implementation Simulator though. Specifically: 1. Set the following fields to be mandatory AT ALL TIMES for incident record...
How can I display multiple data colums in a list collector.
Is it possible to display multiple columns of data to be able to have a list collector that provides the userid, full name, and title. Right now I'm using the list collector and pulling from the sys_user table, but that is only displaying the full n...
How to display an Info message in ServiceNow Portal
Hi, How to display an info message for the service Now Portal when the incident form resolved state changes to the closed state. Regards, Priya
How to creat request item from Transform map
I have created an transform and I choose the target table as "sc_target" and I have created the onBefor transform map script as below var cart = new Cart();var item = cart.addItem('10dacbc1db3b6300bdb98edf4b9619ee');//Set Variables in your Cart Ite...
Awaiting User Info state and automatically changing to resolved state
Notes on Auto Resolve when in Awaiting User Info stateWhat we wanted: when in the Awaiting User Info state, the user is prompted for a reply after 3 days, and if no response after a further 2 days, the call is moved into the Resolved state.There's be...
Exporting Sys id in place of reference field 'Display value'
While exporting list of active incidents in excel, I need Caller sys_id in place of caller Display value. the use case is same with Assigned to and Assignment group. Can we able to export reference fields with sys id's. Thanks
Resolved! flow designer close RITM when all tasks are closed
Here are 4 checkbox variables on the catalog form: Here is the flow that makes one task per checkbox. I have a 'wait' condition checked for each task, but not because they need to happen in order (they shouldn't; I want them to all be created at on...
How assign automatically incidents with On-Call Scheduling
Good afternoon; We need to know if from On-call Scheduling, we are able to assign incidents to users of a group, or if this is only a dashboard.Thank you.
Resolved! Delete record in Multi Row variable set when unchecking the checkbox
Hi Guys, I have a Requested For variable (itsm_requested_by), a checkbox (include_me_in_the_access) and a mrvs (users_who_need_access). When I checked the checkbox it will add the Requested For to the mrvs, then when deselecting the checkbox it shoul...
How can I handle mobile phones and SIM Cards in ServiceNow?
I'm looking for recommendations on how to best use ServiceNow to track our mobile phones and SIM Cards and if there are plugin or sections dedicated to manage them in ServiceNow. Thanks in advance
Resolved! How to populate values in MRVS automatically from List type variable on catalog item
Hi All, I Have a List type variable on Catalog form, referring to user table. And I have MRVS on the same form, with the variables like name, email, department, telephone. If I select any user in List Type Variable, I need to populate the user relate...
Resolved! How can I add 27 months to a date field in a task
I currently have a need to populate a date field within a SCTask. Issue Date - manually entered Expire Date - Issue Date + 27 months
Resolved! Knowledge Articles from Problems
Hi all, On every problem form we have a "Knowledge" box that can be checked. When you check this box and the Problem is closed, a Knowledge Article should be created in the background. However, nothing happens; no Article is created, we don't see act...
