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Field randomly clearing on Save

Version: Dublin Patch 3  Table: u_case_taskExtends: u_caseExtends: TaskField: u_authority_level on Table u_case and inherited on u_case_task  When I hit New Case Task and populate the u_authority_level field and hit save approximately 75% of the time...

Insert or Ignore records (Import Set)

Hi SNow community,Having some issues trying to upload some records based on a Transform Script, if the record exists it needs to be ignored but if doesn't exist it should be created.Note: The transform map doesn't have any coalesce field (true). (fun...

Resolved! How do you get rid of the "Tours" Service Portal Menu Item?

I have 1 Guided Tour setup on my Service Portal that auto starts.  To do this I had to enable the "com.snc.guided_tours.sp.enable" System Property. This property also adds the "Tours" Menu item to the Portal. Disabling the system property above remov...

Shant Cancik by Tera Contributor
  • 2815 Views
  • 3 replies
  • 5 helpfuls

Logout from service portal doesn't workk

After logging out from service portal the page gets redirected and logging back in automatically. Once i clear my cookies, this works good. This is happening for admins and all users. Thoughts?

Nowlearner by Kilo Guru
  • 1613 Views
  • 5 replies
  • 3 helpfuls

Having Issue with Service portal page URL

I am facing issue in service portal URL while i was changing URL manually irrespective of control page is redirecting to other page which wouldn't happen as per my requirement. Example:- https:dev1234.service-now.com/al?id=al_home id=al_home is servi...

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aja by Tera Contributor
  • 1283 Views
  • 7 replies
  • 0 helpfuls

Rich Text variable - Service Catalog

Hi all, I am using rich text variable to display a link. Clinking on the link navigates to the given url in the same page. I want it to open in a different page. Please help me how to achieve this in rich text variable.   Thanks in advance, Vinu

Vinu1 by Tera Expert
  • 1472 Views
  • 2 replies
  • 2 helpfuls

Resolved! ACL not working: no write/create if Parent Closed/Canceled?

I thought I was trying to make a very basic change on our incident_task table, namely: it should not be possible to create or edit incident tasks if the parent incident is state: closed or canceled. To that end, I went to the incident_task table and ...

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JP-ODU by Tera Guru
  • 1682 Views
  • 12 replies
  • 5 helpfuls