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Resolved! Response was not getting as expected in scripted rest API

Response was not getting as expected in scripted rest API [Patch Rest API] When I am using the below code, I am setting response as "Sysid" then it was perfectly fine...but when I was the send response as number and short description then I was getti...

Sathwik1 by Tera Expert
  • 1593 Views
  • 10 replies
  • 1 helpfuls

Resolved! How to show a message if a user is a VIP in Agent Workspace

How do i make a message show on the agent workspace if a user who is selected in the caller_id field has their vip field checked on the user record.   i created an on change client script (see below) It does nothing. I have tried unchecking the isola...

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What is use of focus() function

Hello, Can anyone please explain what is the use of focus()? and also can you please look into the below code Code : function onLoad() { var a = $('IO:d0cc39e2d7532100a9bd1e173e24d489'); if (a)a.focus();} Actually, this was created long back but I di...

Rama Rao by Tera Contributor
  • 2544 Views
  • 7 replies
  • 2 helpfuls

How to add Workflow Stages on Service Portal

I have a requirement to add Workflow Stages to the Service Portal, so that non-ITIL users can follow a Request.  There is an OOTB service portal widget called "Request Item Workflow Stages" that sounds exactly like what I want, but it doesn't work.  ...

Resolved! How to hide a choice from showing in a dropdown?

I have a select box variable that is part of a variable set. This variable set is included in multiple catalog items, but I want to exclude one choice on the select box variable from showing only on one catalog item. Is there a way I can do this with...

astanley by Tera Contributor
  • 5585 Views
  • 6 replies
  • 8 helpfuls

Resolved! MIM Post Incident Report Response Timeline Mechanics

On a major incident, use the View Workbench ui action, then go to the Post Incident Report, and then click on View Complete Report. There you will be able to see the Incident Response Timeline. Does anyone know the driving mechanics or code behind th...

Lucas51 by Tera Contributor
  • 2528 Views
  • 1 replies
  • 1 helpfuls