Hi Everyone, During some testing for ITSM processes I have noticed that the "Update Child Incidents" business rule is no longer working for Comment/worknote update nor for closure, The rule appears to still be in it's original state and I canno't se...
I am trying to populate value in right slush bucket on the basis of results from Script include. It populates the right slush bucket as expected. But when I submit the form, it shows mandatory field error for this List collector variable. However, i...
means what is the main purpose of data policies in servicenow
Hi Team , I have created 2 separate business rule after record get inserted or updated in to my custom table i need some validation and when that record get deleted i need some validation, I have created 2 separate Business rule First BR- When After...
Hi, if we are to rename a service offering, will the new name also take effect in the pre-existing Incidents and Request Items that had been assigned to the service offering under its old offering name? Are the Incidents and Request Item tables act...
Hello Everyone, We have created new custom field on incident form as 'Time_worked' with field type as duration We want that field to work similar as OOB field present on task time with timer field type, The requirement says field should track the ti...
Hi Guys, I'm trying to mirror all comments in SN incident to JIRA issue. I'm success with syncing comments from JIRA to SN, but I'm having issues implementing SN to JIRA. Seems that the comment is passed to JIRA when I click on test button in ...
Hi, I am getting an issue once user sends an email ServiceNow, it was ignored by headers " Reason(s): ignored headers" I have checked in the email address filter `but i could not find user email id to ignore if is coming from this address there no s...
I have created a catalog item in which i have added an attachment upload. now, i want that upload button to accept only .xlsm files. How can i do that?
I have a requirement to trigger sla escalation notification to requested for.
I have a requiremenet to Create a Business Rule that will output information about Incidents with the same Caller. When a new Incident is created, search the database for other Incidents that have the same value in the field Caller and use gs.addInfo...
Hi Team, When I create a choice list in the choice table ( sys_choice ) it's updating as DELETE in my UpdateSet not sure why. that's results in not moving those choices into the TEST system. I have created 100+ choices with element role, role type,...
I have created a change based on an incident and I want to automatically notify the caller user of the source incident when the change is closed. How can I do this?
Hi, My Problem Manager is unable to add 'Closed' Incidents to a Problem Record, can this be enabled? If so, what is the best way to enable this for users with ITIL/ITIL_admin role? As an admin, I am able to do this. Thanks.
Hi, Anyone know how to hide the Special Instructions and Delivery Information in the Order confirmation page in service portal? Thank you.
