How to display an Info message in ServiceNow Portal
Hi, How to display an info message for the service Now Portal when the incident form resolved state changes to the closed state. Regards, Priya
Forum Posts
How to creat request item from Transform map
I have created an transform and I choose the target table as "sc_target" and I have created the onBefor transform map script as below var cart = new Cart();var item = cart.addItem('10dacbc1db3b6300bdb98edf4b9619ee');//Set Variables in your Cart Ite...
Awaiting User Info state and automatically changing to resolved state
Notes on Auto Resolve when in Awaiting User Info stateWhat we wanted: when in the Awaiting User Info state, the user is prompted for a reply after 3 days, and if no response after a further 2 days, the call is moved into the Resolved state.There's be...
Exporting Sys id in place of reference field 'Display value'
While exporting list of active incidents in excel, I need Caller sys_id in place of caller Display value. the use case is same with Assigned to and Assignment group. Can we able to export reference fields with sys id's. Thanks
Resolved! flow designer close RITM when all tasks are closed
Here are 4 checkbox variables on the catalog form: Here is the flow that makes one task per checkbox. I have a 'wait' condition checked for each task, but not because they need to happen in order (they shouldn't; I want them to all be created at on...
How assign automatically incidents with On-Call Scheduling
Good afternoon; We need to know if from On-call Scheduling, we are able to assign incidents to users of a group, or if this is only a dashboard.Thank you.
Resolved! Delete record in Multi Row variable set when unchecking the checkbox
Hi Guys, I have a Requested For variable (itsm_requested_by), a checkbox (include_me_in_the_access) and a mrvs (users_who_need_access). When I checked the checkbox it will add the Requested For to the mrvs, then when deselecting the checkbox it shoul...
How can I handle mobile phones and SIM Cards in ServiceNow?
I'm looking for recommendations on how to best use ServiceNow to track our mobile phones and SIM Cards and if there are plugin or sections dedicated to manage them in ServiceNow. Thanks in advance
Resolved! How to populate values in MRVS automatically from List type variable on catalog item
Hi All, I Have a List type variable on Catalog form, referring to user table. And I have MRVS on the same form, with the variables like name, email, department, telephone. If I select any user in List Type Variable, I need to populate the user relate...
Resolved! How can I add 27 months to a date field in a task
I currently have a need to populate a date field within a SCTask. Issue Date - manually entered Expire Date - Issue Date + 27 months
Resolved! Knowledge Articles from Problems
Hi all, On every problem form we have a "Knowledge" box that can be checked. When you check this box and the Problem is closed, a Knowledge Article should be created in the background. However, nothing happens; no Article is created, we don't see act...
Resolved! How to get the exact copy of a service portal of another instance along with all its configurations ?
Hi, I need to clone a service portal from another SN instance, meaning that my clone needs to be the exact same as the one I need to reproduce. I need to have the same theme, the same widgets, the same pages, the same "block" to get to the articles, ...
Get attachment file name
Hi Everyone, I'm trying to get the attachment file name in a ticket, and write the file name into the worknote area. I write my code as below. I can file the attachment recoed,but don't know how to get the file name in that record.Hope someone can he...
"Cannot read property "0" from undefined:" Error Message
Hello @Ankur Bawiskar In Servicenow logs, we are getting this below Error; Cannot read property "0" from undefined: com.glide.rest.domain.ServiceException: Cannot read property "0" from undefined: com.glide.rest.service.custom.CustomServiceException...
How to avoid creation of duplicate comments?
Hi All, I am facing Duplicate issues in Additional Comments field. When i update a comment from Incident to Case, it displays 2 comments in Incident form and displays 1 comment in Case form. Also, when i update a comment from Case to Incident, it dis...
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