Hi All, In our organization, we are NOT able to discover monitors using Discovery. Hence we need to upload information manually. However, the default Monitor product category does not have an associated CI class. It only has an Asset class = Har...
Hi all, I have designed a catalog item. There is a variable called "Transcript" in the item. I want to restrict that field to the users of some group. Like, say i dont want to give access to edit that field to the users of some group. So is there any...
Hi, Would like to understand what are the best practices and guidance on how to tag knowledge articles and improve search results to be more refined. Thank you
Hi, guys please help me for jelly script. And I searched but not available videous and content.
Hello All,, We have created a custom table and added approver field as glide_list.We have added mutliple user over there. Now one of the user leave company now.He was the approver for 78 records.How can I replace with new approver name?
Hi Everyone, Is it possible to dotwalk from task table to change_request table. Example: I have a field called Parent Record which is referenced to task table so that i can select a record from Incident, Problem, Change and etc. Problem is, when i tr...
Hello Community, I have a very hard time understanding how the risk assessment in Change Management is working, My client wants to use a weighted score method, i.e. some question will be more important than others. At first glance this fits perfectly...
I have been trying to make an acknowledge link similar to the approval/disapproval link for change requests that I believe is the default in ServiceNow. I saw the "On-Call: Assign by Acknowledgement "and "Update Approval Request" that an email is sen...
Hello All, I've been put to the task of trying to create a Many-to-many relationship on the Change Request table. We sort of have it working but not to our liking. We created another table to associate the changes with each other. but if you go on o...
Hi Team, I am submitting a new record to a custom table on the portal, before submit I need to check if there are any attachments added to the form. I am using an onSubmit client script for this but when I try to query the sys_attachment table, I don...
Hi there, I've been browsing the community for answers to setting default answers for survey question and yet to find an answer that works. I have the below survey and want to set a default answer for the first 4 question: I've gone into the assessm...
How can I format url's in comments through applying a template that makes the url an active hyperlink? I have tried simply including the full url and bracketing the url in [code][/code] but it applies as plain text. Examples: https://cardno.service-...
I have a requirement to copy the incident and but I do not want to insert the record right away. It should create the new incident once click on Save. Currently, the copy incident copies all the previous incident detail and create a new incident. But...
Our CMDB manager currently has the cmdb_admin, discovery_admin, and itil_admin roles but seems to continually request the need for more development or custom roles to be able to perform CMDB maintaince without having the admin role. I have listed a f...
Hi, I have a report set up but it doesn't seem to be working as I want it to. I think it's because I haven't used the relative filter condition correctly. I need it to display users that have an end date that is in the last 2 months from today. Can ...
