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How to dot walk to the Document ID field on Approval table

After enabling 'Invalid Query' system property in our instance, the addQuery('document_id.xxx',"=", sys_id) is not working.   Log:  'document_id.xxx' not found in table 'sysapproval_approver'.  Any idea how to fix this issue?         

Sabitha Asir by Tera Contributor
  • 1435 Views
  • 2 replies
  • 0 helpfuls

Fields are not updating in LIST view

Hi All, When am creating an incident from the record producer of self service portal, the fields should get autopopulated. I can see the fields getting populated on forms but the autopopulated values are not visible in list view. Can any one suggest ...

sandhya44 by Tera Contributor
  • 1348 Views
  • 6 replies
  • 0 helpfuls

Exact match filter on Group Type

On the variable of type reference,  filter a groups in such a way that it do not show any Groups if the Type = ResourceIt has to be ONLY Resource in the type, as some groups have Resource as well as other Types. We only want to eliminate the ones tha...

Resolved! How to decommission a CI in CMDB

Hi All, What is the best way to decommission a CI which has relationship with another CIs/Assets etc. I have a request to decommission -  When i search this CI in cmdb_ci then I found the below CIs records. Could anyone suggest the approach for it. ...

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kumaraj by Kilo Sage
  • 3765 Views
  • 4 replies
  • 5 helpfuls

Resolved! How to get two input boxes by using spModal?

How to get two input boxes by using spModal... by using the below I am getting one..I need one more input box as well.. function(spModal) { var c = this; c.onOpen = function() { //ask the user for a string spModal.open({ ...

Sathwik1 by Tera Expert
  • 2384 Views
  • 4 replies
  • 4 helpfuls

Is anyone using Contract Management in ITSM?

We are currently on Quebec but will be upgrading to San Diego shortly. We are using the basic ITSM platform and our Procurement department are interested in using Contract Management. However, I have not been able to find a full description of how th...

Anne Mc by Kilo Expert
  • 923 Views
  • 1 replies
  • 1 helpfuls

Resolved! API Graph v1.0 - Invalid query

Hi everyone, I actually implement outbound rest calls for getting information from msft azure, through Graph API v1.0. I'm facing an issue while executing following rest call : https://graph.microsoft.com/v1.0/users?$select=id,displayName&$filter=ass...

Resolved! What happening in the spmodal?

What happening in the below 2 mentioned lines? value: c.name.... my understanding is... there is no value initialized so... it will be empty,,,text box will be empty... suppose if I written anywhere like c.name ="sathwik" then in text box it shows sa...

Sathwik1 by Tera Expert
  • 979 Views
  • 3 replies
  • 3 helpfuls