Hi, We are using a 3rd party tool called Ansible to hopefully be able to close/update certain incidents. So far we have the connection set up with a user account (web service access only). Ansible are able to create a new incident using the account ...
Add one user to watchlist of Request and it should reflect on watchlist of RITM, SCTASK. can anyone help me on this how to achieve it.
Hello everyone, I have two catalog items - 1) ItemA and 2)ItemB When a user uploads .csv file to ItemA and submits it through the service portal, ItemB should be requested depending upon the number of rows filled in the .csv file. example, if the csv...
I've created a specific set of closure codes (resolution codes) for one specific category of incident. I've set close_code to be dependent on category and have the choices for that specific category in place now for the new choices. The existing clos...
Hi all, I am confused about one thing. I have created a catalog item in that One variable has two values like test1 and test2. If I select a test1 then need to show only some question choices, and remain for the test2. For ex. a variable contains tes...
Hi, Our change request is configured in such a way that once any change request is closed, all the fields become read-only. Now we have a requirement where, we need to update the close code from "successful" to "successful with issues" if any inciden...
Hi All, I am using below API to retrieve KB articles into Microsoft Teams. https://test.service-now.com/api/now/table/kb_knowledge?sysparm_query=GOTO123TEXTQUERY321=notepad^ORDERBYDESCsys_updated_on&sysparm_limit=5 I have created a knowledge article ...
Hi. For an apprenticeship project, I try to add an IT Kiosk in a Service Portal in using Walk-Up Experience ServiceNow application and set-up the application according to requirements of the project. To do this, I tried to clone the widget Online Che...
Hello All / @Mark Roethof , I my PDI, when click on VA chat icon shows message the "No chat Agent Currently Available". How can activate agent ? Please guide me for stepping and solution.
Need to Auto close the ticket from resolved to closed after 7 days.I have written a scheduled job script but its not working. Pls help me in this. var query = 'state=8^sys_updated_onRELATIVELT@dayofweek@ago@7'; //state is resolvedvar gr = new GlideRe...
I have created Scripted REST API for inbound create incident using POST method, while testing I can see only incident is creating but not test values are populating in the same incident, please help me in modifying the following code which I used. ...
Hi Team, on the form there is field on hold reason with 3 choice value. 1)Awaiting caller 2)Awaiting info 3)Awaiting problem When user will select any value in one of these and SLA will be pause. SO we have to calculate SLA pause duration for each va...
I want to create a incident ticket from Postman using rest API which role i required to create incident ticket for user I give a role web_service_admin for user but it's not working but when i give the role admin it is working. Kindly tell me which r...
Hi everyone, Please what could make a custom table that's refenced be displaying sys_id? Basically, I created a custom table and referenced that table on one of our Catalog Items variable. So, each time I click on the magnifying glass on that variabl...
We have an order guide "New Hire Order Guide" that hiring managers use to order items for their new employee. Unfortunately, manager's sometimes don't submit a request "on time" so someone on our IT team submits the request, but then the manager some...