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Resolved! How to share a template with a group/

How to share incident templates with a group? Suppose if Iam a member if 'X' group I should have the ability to share the template with our group

anuravi23 by Tera Contributor
  • 11347 Views
  • 8 replies
  • 7 helpfuls

Resolved! Serviceportal 'Approvals' widget Visibility issue

Hi, In serviceportal when I use the widget 'Approvals', then it is not visible to many users except admin-role users, how to remove these role restrictions from the widget. Thanks and Regards, Jay  

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Jay75 by Tera Contributor
  • 847 Views
  • 5 replies
  • 1 helpfuls

Is it possible to create catalog item with multiple items linked

Hi all, Currently this is the process we follow. Each catalog item will have its own model linked. And the workflow is defined like, based on the catalog item, it will take the model linked to it and create a procurement task. We want to simplify th...

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rin1 by Kilo Guru
  • 883 Views
  • 7 replies
  • 0 helpfuls

Resolved! Adding user to watchlist

Hi  Community, I'm trying to add a user to watchlist whenever an incident is created. SO I created a Business Rule(before insert) on incident table and added the below script but it is not working (function executeRule(current, previous /*null when a...

415 HTTP Error in Rest Message

Hi everyone, I have 4 rest messages for an integration with Remedy. They are all set up the same. 3 work fine, but I keep getting this error with the rest message for problem task. The content-type is set to application/json and works fine for the o...

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Resolved! Users cannot access table

Hello Community, I created a catalog item (form) for my company's service portal. The issue is that the reference table my list collector variable is pointing at is only accessible for admin users. I believe that is a default ACL applied to all table...

Peter B by Giga Expert
  • 2788 Views
  • 4 replies
  • 3 helpfuls

Resolved! "Enable Link" Provider Notification Content MS Teams Links Don't Work

Having an issue via Conversational Integration with Microsoft Teams, Virtual Agent Provider notifications that have "Enable Link" selected. The notifications are sending fine, but the resulting message in Teams which has the button that's included wh...

CF3 by Tera Expert
  • 981 Views
  • 2 replies
  • 0 helpfuls

Activity Stream - Additional Comments

Users with no role can't view the activity stream, and this is needed for approvers to be able to read additional comments and add comments too.So to fix this i created to ACLs to allow anyone with SNC_internal to read & write on SC_Req_item.addition...