How to increase the font size of report title added on dashboard?

Hide Choice option of multiple choice variable in service catalog

Hi, I have to hide choice option from multiple choice variable in catalog item but my code is not working,here is my code : function onLoad() { g_form.removeOption('Select Type of request','disable_account'); }    

Bold text in incident work note

How can i make comment enter by user in incident form bold in work note section?

Purpose of SCCM Last run datetime

I need some help understanding how the 'Use last run datetime' option works within the SCCM 2012 v2 Computer Identity Data Source for SCCM imports. We have the following values set: Use last run datetime: enabled Last run datetime: '2018-10-06 01:33:...

Import external data into the Choice Table

I am attempting to load data to the CHOICE table so I can populate one of my drop down fields on my Incident Form. Everything works except the 'Create Excel Template' does not have the Table column(See SS1). When I import, the Table is blank and I ha...

Parsing .eml/.msg email attachments

Hi all, So it's been asked, and answered, whether or not we can parse email attachments that are CSV or Excel file formats. However, we have a business requirement to instead parse .eml or .msg email attachments. The general purpose of this is to par...

"Work note" field in the filter of a report

Hello, How do I get the "Work note" field to appear in the filter of an incident report ? I only see the "Work note list" field. See screenshot. Thanks.

execution order of ritm in a order guide

hi all, i wan to control the execution stages of requested items in service catalog via flow design? can anyone help me. like first will be id creation. after the sctask is set to close complete then laptop request should show , after laptop sctask i...

Error:: Submit canceled due to a script error - please contact your system administrator when an ESS user submit an INC ticket.

Hi All, We upgraded the service now instance from Madrid to Orlando and when an end user(ess) user with no roles try to submit an incident ticket they see an error stating "Submit canceled due to a script error - please contact your system administra...

Create report for duplicate serial number records in cmdb_ci_computer table

Hi all, I want to create scheduled email report for duplicate serial number in computer table . via below script I am able to get the duplicate records but I want to send this records in excel format in Scheduled report. In report I am not able to pu...

"Insufficient rights to read the email body" error while trying to open email on the change request ticket

Hi, We have an issue reported by users related to emails cannot be opened on Change Request tickets.    Error reported: "Insufficient rights to read the email body" when he is trying to click on "Show email details" under activities section.   This w...