Hi All,In our Change Management process we have 3 linear approvals:1) Peer approval (Should be a team member double checking the work in the change request)2) Manager approval (a team manager validating this should take place) - Sends to Assignment G...
Hi All, When User1 submits the catalog Request with Requested For as REQUser1, then in REQ and RITM form Requested For is getting changed to User1 But if i impersonate user to any other user say USER2, then its working fine. whatever was mentioned r...
Hi, I have a variable called a credit card. The variable type is a checkbox. If the user checks then it will go to approval. If approver Rejects then I want to trigger a notification to the user who is raised that request. I am creating Notification ...
Are there any customer facing materials explaining what is included in ITSM vs ITSM Pro? Someone asked if see Service Portfolio Management and Vendor management are part of ITSM Standard or Pro. I couldn't find any documentation on that. My only th...
We are trying to show the Close Notes of an incident ticket on the Service Portal and on our widget we can only get the plain text version of the contents of Close Notes from incident table. Is there a way to get the contents of that field with the p...
HI experts, I have played around with Change Request -Normal Workflow and Change Approval Policy but still get confused of the feature "Input" in Approval Policy. Anyone can give me an example, much appreciated.
Interactions have an UI action for creating requests - 'Create Request' I would like the interaction to be closed when this button is clicked. I have been able to do this on the create incident and associate record UI actions but am not able to do th...
How can we get a list of logged in users using REST API or check if a user is online or not using REST API.
Dear community, I'm working on a project to encourage our clients to use the portal instead of email. One of these steps is to disable for clients to create a ticket by sending us an email. For this, I've created new inbound email actions that as las...
In my catalog form, there is a list collector where we can select multiple values and each value has a price that will add up to the price of the catalog item. This functionality is working fine. The catalog item price is increasing as per the value ...
Hi, Getting bellow error in logs close to 300 daily. Please assist. ================= JavaScript evaluation error on:(function executeRule(current, previous /*null when async*/) {var glideURI = gs.action.getGlideURI().toString();if (glideURI.indexO...
Hi all! I've created a new field, Incident Owner, on the Assessment Instance table (asmt_assessment_instance), which I'd like to display the technician who was assigned the corresponding incident (INC00090002, in this case). I tried to reverse the be...
i just wanted to know about the micro certification ?? it is useful for job point of view??
Hello Team, Can anyone help me on the below script. I have to create schedule a report for every month second Tuesday and second Wednesday but it's not working can anyone help me. var prefixes = ['First', 'Second', 'Third', 'Fourth', 'Fifth']; v...
Hi All, Does anyone know what the max character length of the short description of a catalog item is when in the Portal? I don't mean the short description in the catalog item itself as that is set to 200, but just when looking at the catalog item in...
