Description: What is the effect of increasing the session timeout? Why does the documentation say "Adjust this timeout setting to no more than a few hours, although up to 24 hours is workable"? Does increasing the timeout cause a huge performance hi...
Hello experts, I am trying to send approval emails to approvers if they have not approved yet, this is the scheduled job: ********************************************************************* remindApprovers();function remindApprovers(){//remind eve...
Hi Team,I would like to display the section/tab(Security Incident) when the 'Incident Type' is chosen 'Security Incident'.The section/tab(Security Incident) should be hidden when the 'Incident Type' is not chosen 'Security Incident'.Client script : T...
Hello Community, As the title says; I could need some help writing a background script to close all our Requests when RITM have State Closed complete. We have approximately 130 Requests where RITM is Closed complete, so I believe there is a issue wit...
I'm trying to work with ATF to automate some catalog testing for my organization, and one of the things I test for frequently is making sure permissions and entitlements are functioning correctly. For example, I need to test and make sure Jane Doe in...
Hello! I am needing to add group to a new group that I am creating. Group A needs to be added to group B. I don't know exactly what related list would deal with this or if there is a better way to get this done without having to use parent group be...
I have a catalog item that has two date variables, a delivery date and an expiration date. For both variables, I need users to not be able to select a date that is in the past and also not more than business days in the future. The script below help...
is there a way to automatically expand the "show email details" in the work notes of an incident?
We have a requirement that checks the start date field to see if it is within 30 days prior or less. For example: If user selects 11/9/2019 it would fail, 11/10/2019 is fine and any date after is fine.
Hi, I cloned an existing widget but changes made are not reflecting on the Service Portal (I see the change on the widget itself but not on the Portal). Considering there is a new ID on the cloned widget, I am guessing this might need to be updated s...
Is anyone aware if there is On-Call Schedule Module is paid or Free cost ?
Our security team is needing to add a specific rule for ServiceNow emails to our spam filter and is needing the sender hostname to do so. I've tried looking through the email properties in my instance but I am not finding anything. Any help would b...
Hi,I want to add dates to a date/time field in catalog item. Below is the code I am using but it is not working.Client Script :-function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; }//Type appropriate...
HI all,Can we Bulk delete "Draft" knowledge articles from Knowledge List View using UI Action from the List Choice?Thanks
How to add "Attachment paperclip" button on top of the catalog item in Kingston version? Note - I have the attachment clip at the bottom but want at the top as well with same functionality. Can someone help with the steps?