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oAuth profile for integration

Hi, There is a serviceNow- Splunk integration where it is through Splunk Integratin app. Currently Basic authentication is getting used. We are planning to move to oAuth authentication, where in a profile is created in application registries. Kindly ...

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Priyanka145 by Tera Contributor
  • 611 Views
  • 2 replies
  • 1 helpfuls

User Restriction by using Business Rule

1.Create a table called 'User Restriction' 2.Create fields called user - reference, Field name, Field Value 3.Restrict the updation of the user for the user fields that are present in the user restrictions table. --->I have created table and fileds n...

Shawn33 by Tera Expert
  • 1119 Views
  • 2 replies
  • 0 helpfuls

How to create service request through Inbound action ?

I have a requirment when ever I receive an email from outside automatically it should create service request  I have a catalog item - onboard  Based on the email body how to can I write script to fill this fields and submit this request ?   Thanks i...

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hemanth16 by Tera Contributor
  • 679 Views
  • 2 replies
  • 0 helpfuls

WalkUp Experience Variables not showing on appointment booking

Good Morning, We have started to implement the Walk-up experience in ServiceNow but we have a issue where the varibleset sn_walkup_variable_set doesn't pull through the variables into the appointment. Currently we have short description and a "What i...

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Stuart10 by Tera Contributor
  • 695 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to retrieve same caller records with number.

Hi All, I want same caller incident records , right now my output. number: INC0000029 caller_id Virtual Agentnumber: INC0000037 caller_id Sam Sorokinnumber: INC0000036 caller_id Sam Sorokinnumber: INC0015637 caller_id Abel Tuternumber: INC0016259 cal...

Sai25 by Giga Guru
  • 1181 Views
  • 6 replies
  • 1 helpfuls

Unable export the data while export CSV getting empty file

Hi Team, While downloading the report in excel format in service now, we get this below error while extracting report as an excel sheet for 5k records.When export CSV file format getting empty record zero size Earlier we use to 10k record for excel b...

Tharun13 by Tera Contributor
  • 2245 Views
  • 6 replies
  • 0 helpfuls

Conflicting UI Policies

Hello, I have two fields in the incident record form: "description" (String Type) and "u_description" (HTML). Following are my conditions: when priority is 1 or Priority is 2, I need description to show, and u_description to hideWhen priority is NOT ...

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Sam196 by Kilo Expert
  • 1453 Views
  • 3 replies
  • 0 helpfuls

Advanced work assignment - SKill based

Hi I want case routed to agent based on symptom skill. 1. Assign skill 'C' to a symptom 'A'. 2.Pick a group member from the 'awa support group' and add skill 'C' to the member. 3. Create a Case with symptom 'A' with the assignment group as 'awa suppo...

sravanip by Tera Contributor
  • 494 Views
  • 1 replies
  • 1 helpfuls

Resolved! <now-attachments-list template="sp attachment" />

Hello,I used the widget 'Ticket Attachments' in Service Portal of Helsinki.In this widget there is an element which call 'now-attachments-list'.I want to understand what the meaning of this element, maybe it's a directive of angular? so, where it's d...

MCH by Mega Contributor
  • 10883 Views
  • 28 replies
  • 25 helpfuls

Add Multiple Event Fields on a Calendar Report

I have a request to set up 2 date/time fields on a catalog item request form, 1 for "Start Date" and 1 for "End Date" for a particular type of "outage/maintenance/work window". The business would like this displayed on a "Calendar" so they can view a...

Dan R by Kilo Expert
  • 1480 Views
  • 3 replies
  • 0 helpfuls

Product model vs Hardware model

We have noticed that we models created in both the hardware model table as well as the product model table. While i understand that the product model table is made up of both the hardware models as well as the software models, i need to understand w...

notaguru by Tera Contributor
  • 3250 Views
  • 1 replies
  • 1 helpfuls