I wanted to create a ui page with a field called 'Manager' which is a reference type and reference to user table. And I want to show the list of users who are member 'Major incident' group. I have created following script include in 'Major incident m...
I want to create a CHILD Requested Item with Flow Designer. We already have several catalog Items. One should be the Parent, some other need to be used to creat child RITMs. So first the Parent catalog item gets requested. After approval the child RI...
Hi, I have a requirement to create a reference field which maps to schedule jobs in custom table? On trying it, I am not able to map the sysauto table in that reference. Can anyone please let me know what needs to be done on this? Which table needs ...
Hi my requirment is to create an request(sc_request) from source instance A and the same request should create in target instance B once the request is completed by target instanceB the same should update in source instanceA Can any one help me - ho...
Hi Experts, what is the normal way to overwrite a UI action implementation from parent table? Is it just create an new UI action the same with parent, and write the code and then exclude it from parent ? Thanks & Regards Amber
We're currently looking for some best options to document the breach of an SLA for a given incident. For example, if an incident has breached SLA, we want to know the reason for the SLA BREACH before that incident could be closed. Does ServiceNow cur...
I've noticed that if sender's account is locked out or inactive, the emails they sent would be moved to the Junk mailbox. Is there any way to change the inbound email rule so even if the user's account is locked out or inactive, the emails they sent...
HI, I want to set state as closed complete for all catalog tasks when ritm state is closed complete..This is happens for only 1 catalog item only.. Here i wrote brule on requested item after ,update when to run:state changes to closed complete and It...
Hello All,We have a requirement to create a report (widget) for a dashboard where a client wants:1. Total number of Incidents by caller > department.2. Total number of Requested Items (RITM) by requested for > department. Example: Sam from Accounti...
Hi everyone, How can I exclude a user from updating from the LDAP sync? The client would like to force the user to use local login instead of the SSO. Please advise. Thanks
I have a record producer with a catalog UI policy that works great for 3 out the 4 business_services I have in a catalog condition. The one circled will work but displays both the application service and the business application. the other 3 only s...
Hi All, i actually need to retrieve a substring from a string and that too from a email body, and all this is related to inbound email actions where the email is triggered from a tool to our instance and from there i need to retrieve For example: I...
Hi Developers I need your help in one particular case . In my instance i have one SLA which is running even if the ticket is in cancelled state . To stop the SLA i wrote one background script to change the stage of the task_sla table record for ...
Can anyone provide some insight on the proper script for the Business Rule that will allow Additional Comments created on the Request to automatically copy to the RITM? I tried using the following with no luck. Create an after business rule on sc_req...
You can see at the bottom right, the stage is Request Approved (Approved ) .. which is actually auto approving ...How can I stop that. Please guide.
