Resolved! How to change Container Starter font size in Service Portal
Hi, How do I change the Container starter font on a form from a Service Portal? any help is appreciated
Forum Posts
Resolved! list layout for a reference field popup view
Hi, I am trying to add a column to the list layout for the cost centre reference field popup view, accounting to the ServiceNow KB you just have to edit the list layout. KB0686318 . It works on the OOB tables i.e. added manager column on cost centre...
Approvals need to trigger based on list collector variables
Hi all, We have requirement for a service catalog, There is list collector variable named Type of request, referenced to u_request table. Requirement is to trigger approvals based on the request type, There are approximately 45 to 50 request typ...
Resolved! How to auto close catalog task if RITM is closed complete or closed skipped. The sc task in the ritm should be closed automatically if ritm is closed.
How to auto close catalog task if RITM is closed complete or closed skipped. The sc task in the ritm should be closed automatically if ritm is closed.
Knowledge author
I am looking to see what other companies are doing for a process with knowledge articles. The Company that I just started at has a current procedure with Knowledge management where KB's are tracked via the author. So when the article comes up for r...
Resolved! Location hierarchy not showing in lookup box
I am trying to set up a location hierarchy and have added parent locations to multiple locations and added the tree_picker=true attribute to the task-location dictionary entry. If I click on the location field in the form, the popup box does not retu...
Virtual agent loads blank on any Service portal post upgrade to San Diego?
Hi All, I have upgraded my PDI to San Diego and the virtual is now loading a blank page on portal post upgrade. I have tried most of the available articles on the support site but couldn't fix it.. Steps Tried: Repaired 'Conversation General Settings...
Error Handling for flow Execution
I have a subflow in which an action makes a REST call and sometimes due to host unresponsive issue overall flow Execution fails. I want to take an corrective action when flow fails. I tired using Error Handler in flow designer but it do not run as my...
Getting Catalog Item answers from one item and posting them to another?
I'm getting an ask to try and create two catalog items which can essentially work in tandem to one another. The ask specifically is to create a catalog item that a user can submit (not something like an order guide or a record producer) in which a us...
Resolved! Convert reference field LOCATION to display name instead of Sys ID
HI All, (Catalog Item) I am trying to get the variable 'location' to auto populate with the requester information. Initially, the location populates with the signed in requester because I have a default javascript in place that does that. If I chang...
Show/Hide choices of field based on selection of another field choice on portal form
Hi Developers, I need one client script for below requirement. 1. On Portal If we select "Category" -- "Strategic" -- > it should populates "Type" values are "Project" and "Enhancement". 2. On Portal If we select "Category" -- "operational" -- > it s...
Is there a way to call users from ServiceNow when there is a new incident assign to their group
Hello, I know we can send an email and text message to users when there is a new incident assigned to their group. I am wondering if there is also a way to call the users from ServiceNow when there is a new incident?Do we need to do any set-up, have ...
Resolved! Using email instead of user_name on SSO
Hi. I just want to ask, is it possible to use the email field instead of the user_name field when using external login? Our users are synched from AD, and some of their usernames exceed 40 characters, so when they try to login, the system couldn't fi...
How to show display value of a variable in a database view
Good afternoon - I am attempting to create a database view to report on Catalog item variables and struggling in getting the display name of the variable to show instead of the value. I have joined the table as seen below and am pulling back the not...
Resolved! VIP users identified on the ticket table
I have an ask to make a custom field stand out whenever a VIP is selected. No big deal, I figured I'd just copy the style from the Incident caller field and switch up the variable. Except that doesn't work. So I looked around, found another person tr...
