We have a button in service portal, onclick of which we want live agent chat to open in the VA popup. FYI, We are using advanced work assignment. Ant suggested approach for this will be really helpful.
Hi All - We have a change in requirement where we want to mask 16 digit credit card information in inbound email body but not 20 digit numbers as they are not credit card. I've below script that works perfectly but it masks any number over 12 digits ...
I want to enable incident auto resolution virtual agent But getting error while saving it. Please let know how to enable this.
I have one notification for RITM's In that i need to add line break after every comma for description. Below is the script include part. Please suggest. default_sc_req_item_rows: function() { this.row('Number', '${number}'); this.row('Short descrip...
In Standard change proposal we have a category field which has 2 values 1. Automated Change 2. NZ Automated Change, How to set the value if the user location is global it should set Automated change and if the user location is NZ then the value shoul...
Hey all, i need some asssistance creating a script to update model categories on some hardware models that have the incorrect model categories captured. Issue i am tryiing to resolve is most of our EUC devices have been captured as both Computer a...
Now, in the My Requests Widget on the Service Portal, only the incidents I created are displayed.How can I view incidents created by others and assigned to me?
My client asked for this field (Interaction.queue) to show in Active Chat list in agent workspace. I added it to the columns. But then they are complaining that they are always empty. I checked all Interaction records and the Queue field are all empt...
Hi All, below is my requirement. based on operation i need to display info message like below 1) test1 2) test2 using add info message (i need to use single info message). Is it possible to get?
Hi all, I have an issue that when flow designer create AD accounts, sometime it fails with the error as below. A local error has occurredHRESULT: [8251] Stack Trace: at Microsoft.ActiveDirectory.Management.AdwsConnection.ThrowExceptionForErrorCode...
Hi all, How can I view the variables of a particular catalog item in list view? Thanks, Mallika
There is a requirement where when state is in New, I want to hide a particular related list
Hi, I have a scenario where if I get any value that doesn't exist in choice list (target table field is a choice list where label and field = ABC). The issue is how to set the target field value to the default value as 'ABC'. Please help me with this...
How to know the name of related list tab? I mean unique name
I have a requirement wherein i need to extract csv of location and send it to a third party endpoint available through REST message POST request upload. I suggested Export Sets but they require only though REST message. Could you please help me. I ha...
