Notes on Auto Resolve when in Awaiting User Info stateWhat we wanted: when in the Awaiting User Info state, the user is prompted for a reply after 3 days, and if no response after a further 2 days, the call is moved into the Resolved state.There's be...
While exporting list of active incidents in excel, I need Caller sys_id in place of caller Display value. the use case is same with Assigned to and Assignment group. Can we able to export reference fields with sys id's. Thanks
Here are 4 checkbox variables on the catalog form: Here is the flow that makes one task per checkbox. I have a 'wait' condition checked for each task, but not because they need to happen in order (they shouldn't; I want them to all be created at on...
Good afternoon; We need to know if from On-call Scheduling, we are able to assign incidents to users of a group, or if this is only a dashboard.Thank you.
Hi Guys, I have a Requested For variable (itsm_requested_by), a checkbox (include_me_in_the_access) and a mrvs (users_who_need_access). When I checked the checkbox it will add the Requested For to the mrvs, then when deselecting the checkbox it shoul...
I'm looking for recommendations on how to best use ServiceNow to track our mobile phones and SIM Cards and if there are plugin or sections dedicated to manage them in ServiceNow. Thanks in advance
Hi All, I Have a List type variable on Catalog form, referring to user table. And I have MRVS on the same form, with the variables like name, email, department, telephone. If I select any user in List Type Variable, I need to populate the user relate...
I currently have a need to populate a date field within a SCTask. Issue Date - manually entered Expire Date - Issue Date + 27 months
Hi all, On every problem form we have a "Knowledge" box that can be checked. When you check this box and the Problem is closed, a Knowledge Article should be created in the background. However, nothing happens; no Article is created, we don't see act...
Hi, I need to clone a service portal from another SN instance, meaning that my clone needs to be the exact same as the one I need to reproduce. I need to have the same theme, the same widgets, the same pages, the same "block" to get to the articles, ...
Hi Everyone, I'm trying to get the attachment file name in a ticket, and write the file name into the worknote area. I write my code as below. I can file the attachment recoed,but don't know how to get the file name in that record.Hope someone can he...
Hello @Ankur Bawiskar In Servicenow logs, we are getting this below Error; Cannot read property "0" from undefined: com.glide.rest.domain.ServiceException: Cannot read property "0" from undefined: com.glide.rest.service.custom.CustomServiceException...
Hi All, I am facing Duplicate issues in Additional Comments field. When i update a comment from Incident to Case, it displays 2 comments in Incident form and displays 1 comment in Case form. Also, when i update a comment from Case to Incident, it dis...
Hi, Can anyone show how to force the record data into the Update set? Regards Suman P.
i just want the answers be like liberal and in most understandable way of , what is before, after, display , async business rule?
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