We're just getting into Problem Management in Jakarta and the person leading this has requested we provide the ability to link a problem to multiple Change Requests. In fact, multiple CRs to a single Problem Task. His take is that a Task could re...
Hi All, I have a requirement where I have a "country" field reference to "core_country" and when a country is selected here I have to populate the list collector having "catalog item" to be categorised based on "country" field selected. i.e I need to...
Hello, I am trying to put g_form.hideAllFieldMsgs in use but am failing. Kindly help. g_form.addInfoMessage(g_form.getOption('state', '1').text); g_form.hideAllFieldMsgs(); I am still seeing 'New' message on top. Regards
HI All, I need to create a Business rule that would check if opened by is member of Service Desk then set field values of assigned to, to the user who opened the ticket and assignment group to Service Desk.
In my flow designer, I created a workflow where when a catalog item [sc_cat_item] is requested, an approver is assigned to RITM and a task [sc_task] is created. But, Service Catalog Trigger does not work in Flow Designer. When I checked Process Autom...
Hi, knowing that Additional comments & Worknotes are support HTML to insert Hyperlink but how about Resolution Notes/Closed notes add hyperlink, possible? and How?
Hi Team, I need display auto populate email ids in the List Collector of a the users selected in another List collector in Portal. I achieved this using Script include and Client script. but can someone help me to show the email id instead of name i...
Hi Community I need some help with the Script, can you please help me with the requirement below I want to write a scheduled job If the Group manager is inactive, set the group manager's manager as the manager of the group. In case if the group manag...
Hi All, Please help me for below issue. How to make Mandatory SC multiple choice variable but without a default value? i did Mandatory = true Do not select the first choice = true it is not allowing me to save the record.
From the list layout I was removed tag(<>) in the HTML fields by using system property (Go to sys_properties table and set the glide.ui.escape_html_list_field property to false), But when we export that list , Tag is showing. My question is: Can we r...
I have a requirement to send start time, end time, and ms teams invite link to outlook/ms teams calendar. I have used notification type meeting invitation but it is sending a plain text instead of a hyperlink. In outlook, the Link appears as plain ...
Hi Team, I want to allow only future dates to be accepted / updated in the portal for my application. I have created a Variable of type "Date" and name "account_due_date". Please let me know how can I achieve this the easiest way. Regards, Babu
Just upgraded a test instance to New York release (from London) and I notice the itil role now contain agent_workspace_user role. Is there a reason why I can't remove the agent_workspace_user role from itil?Every time I remove it form the slushbucke...
May be sounding very basic questions, but really need clarification. in this below picture, What is the difference between Asset in ITSM and SAM as Module? appreciate a detailed explanation, pls
hi all,Is there a way to change days ago to actual date in service portal? Please advise.Thanks,
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