I have been unable to work out why our Instance does not copy the Incident Resolution Notes and Resolution Code onto the Field Changes note when an Incident is Resolved. All we see is the State Change. I imagine this is very simple but I cannot see a...
Hi All, How to remove empty space when the Widget is hidden in service portal. Below is the example when empty space starts showing up when widget is hidden through role in the widget instance. Client don't want to see the empty space when the widget...
HiDoes anyone out there know if you can attach multiple CIs to one knowledge article. We have a number of Business Services that all follow the same procedure and keeping the knowledge updated is a nightmare. Would be so easy if we could just have on...
Hi AllRecently we encountered a scenario on our QA instance where the incident was getting submitted without filling in the mandatory fields from the Incident Application. Though I can see the blank incidents I am not able to create such an incident ...
I'm looking for ideas on how to prevent fulfillers from downgrading the severity of Major Incident tickets in order to avoid some of the required follow-up activities (attending weekly major incident meeting, providing root cause details, etc.) Requi...
Hi Team, We have one data definition widget. We want to open the record in the new tab once the record is clicket. At this moment it is opening in the same page. We found the following in the client script : var s = {id: p, table: parms.table, sys_...
Hi, I have a form in that i want to do Email Id validation it should be abc123@gmail.com please help me on the same functionality. Regards,
In an incident form whenever the "Assignment group" changes the "Assign to" field should be cleared, if that assignee doesn't belongs to that group. I required a business rule for aabove requirement.
Hello SNC, I have a request from the business to create new fields on a catalog item form to capture the start and end date/time of maintenance windows. Furthermore the requestor wants these "maintenance windows" to apply to a calendar so they can vi...
Does anyone have a document that shows the workflow of how Release Management works? I have not worked with Business Rules for workflows and having a visual chart diagram of how the process works would be helpful in our setup.Thank you in advance.S...
how to find user manager?
Ok, am I way out in left field here...? Coming from other ITSM platforms, SN seems to have a different take on SR's vs Incidents. I understand the ITIL definition of both, but to the more I dig into SN, the more it seems like the SC is more about It...
I have created a catalog item and attached it to a workflow. I am trying to create a Req/Ritm by inbound email action. The inbound rule is creating a ticket but there is no associated Request or Task SLA. Below is the code. What am I missing? cre...
Hi All, "Add/Remove Multiple" button is visible only for existing records.Is it possible to add this button for new record as well ? For existing record: New record:- Is there any attribute which we can add to "Add/Remove Multiple" button for gl...
HI All, My requirement is to push opened by "Director" approval for a catalog item. So here what i want to do is to check opened by manager title if his title is manager skip then again check for his manager if title is Director than ask for appro...