Resolved! How to translate the description of Catalog Item?
Hi everyone, good day! I am trying to translate the description part of a Catalog Item to a different language. Can someone teach me where and how will I do that? Thanks in advance.
Forum Posts
Loaded data cannot be recognized
Hi all, I've done data import many times using "load data" to upload csv files. sometimes I encounter this problem:after uploading showing successful, click "Loaded data", it gives a blank page with the error message below:"An invalid XML character (...
Merge Multiple JSON key value into single array
Hi Team, How to merge the multiple JSON key-value pair in the client-side script? Current Format: {"name1":"test1","name2":"test2"},{"name3":"test3","name4":"test4"} Expected Format: [{"name1":"test1","name2":"test2"},{"name3":"test3","name4"...
Resolved! Search bar on Service portal is overlapping with widgets
Hi All,We have a requirement where we need to add a search bar (out of Box) on a background image of home page, We were able to add the image and place the search bar as required.The issue we are facing is when we type some text in search bar the sug...
Resolved! Add user in watch list and add comments
Hi, Please suggest, if we add a users to the incident watchlist, the user in the watch list is able to add additional comments or worknotes from the service portal to the same incident without any ITIL role. Note: - End user who is a part of the wa...
Resolved! How to change hover text in portal
Hi, how to change hover text in service portal. when I am hovering to servicenow it is showing servicenow(hover text). how can I change hover text.
Resolved! How do I copy the short description & description fields from a CHG Request over to a Change Task?
I've built a Change Request WF that after manager approval, creates a Change Task. I need to copy over the Short Description & Description fields over to the Change Task.Change request:Change Task:I've attempted to create a couple Business Rules an...
How to Skip Service Catalog Approval if Manager is opening a Request Item?
I am working to modify our existing on-boarding Catalog form. Here on our form we have field called "Manager (Employee's direct supervisor). What I am looking for is when a manger himself is opening a request then it should skip the Service Catalog...
Need to Populate Short description and description RITM variables on newly opened Change Request
HI guys, There are two variables on RITM, Short Description & Description. If we open the RITM, in the related lists there is Change Request tab. So once we go to that Change Request tab and click new, it will give 3 options Normal, Standard and Emer...
Resolved! How can I know in what Data-center is located my instance?
I'm aware of the different locations of Servicenow Datacenters (Datacenter locations of Servicenow). It's possible to know in what ServiceNow Datacenter is located my instance? Thanks,David
Resolved! Auto select the choice field depending on the value of other choice field
Hello,I am pretty new to ServiceNow need help with the sample code to auto select a choice field based on the choices selected in another field. Suppose, I have two custom fields, A and BA has some 50 choices and B has 10. Based on the choices select...
Wait for condition on workflow, wait until the variable on catalog task is changed/udpated
I have a scenario where I have 6 variables on the catalog form and 5 variables will be filled in by the end user before submission. after few approvals a catalog task will be created and the fulfiller team updated the 6th variable until they complete...
Add options based on choices
Hi, In a catalog item i have Multiple Choice field (New and old choices in multiple choice field) In that catalog item i have multi row variable set(Accessing) in that there is a field access(Multiple choice field) and choices are Grade1 and Grade2....
Import data into Group Member table
Hi, I am trying import date into group member table by using UserId . But i am not getting UserID in transform Map table. how we can achieve it
Resolved! Validation of a date variable in a catalog client script
Hi! - I have a date field variable named change_date in a catalog item. I want to send the user an error message if the date they enter is less than the current date plus 3 days - I presume I need to do this in a catalog client script but unsure of ...
