I have a record producer with a catalog UI policy that works great for 3 out the 4 business_services I have in a catalog condition. The one circled will work but displays both the application service and the business application. the other 3 only s...
Hi All, i actually need to retrieve a substring from a string and that too from a email body, and all this is related to inbound email actions where the email is triggered from a tool to our instance and from there i need to retrieve For example: I...
Hi Developers I need your help in one particular case . In my instance i have one SLA which is running even if the ticket is in cancelled state . To stop the SLA i wrote one background script to change the stage of the task_sla table record for ...
Can anyone provide some insight on the proper script for the Business Rule that will allow Additional Comments created on the Request to automatically copy to the RITM? I tried using the following with no luck. Create an after business rule on sc_req...
You can see at the bottom right, the stage is Request Approved (Approved ) .. which is actually auto approving ...How can I stop that. Please guide.
Hi, Can any explain what is the baseline? There are a number of scan findings with Checks for UI actions that differ from baseline.
Hello All, I'd like to see if someone can help. I have this script in an inbound email action. so when someone emails a company email address, an incident gets created. I'd like see if I can add code so that only files with the extension .pdf that ar...
Hello, I am looking to create a before business rule query that involves only snc_internal users. We have different departments that require access to incidents when a user from either department A or department B submits an incident with a specific...
Here I have created a report on incident using type as donut, and i want to show percentage of incidents by priority, if you see below, percentage is showing below the donut, i want to show it on the donut,
Hi all, Currently the RITM and Task priority is set to None. However, when a manager decides to select either a priority of 1,2,3 0r 4 on the RITM, the same priority has to be reflected on the Task. We have multiple catalog items therefore changing ...
Unable to see catalog variables for an ITIL user but visible for an admin user. It was working prior to upgrade of the ServiceNow instance to Rome. I have followed the following -- Removed all the variables from the slush bucket of the flow designer ...
What is best practice for support groups, should they be a set of teams or defined by application, so a support group per app? What are lessons learned in how to define what a group should be?
Dear Community.We have a requirement to delete attachments for incidents of a certain subcategory which are older than 6 months. This is about data protection and personal data....I have built a flow in Flow Designer (thanks to Chuck for the great tu...
Hi All, Hope all good. I've enabled the functionality as create a ticket via email. It's working as expected. When non account holder email send an email I should reply as you are not a valid user to update the ticket. I followed below steps but I te...
Hi everyone, When a user subscribes to a Knowledge Base or Knowledge article to receive email notifications, what happens if the user criteria on the base or article changes and the subscribed user no longer has access? Will they remain subscribed an...
