How to find how many total Fulfiller Licenses have been purchased in ServiceNow and how many are unassigned/open?
Where do I look to find out how many fulfiller licenses have been purchased and how many are assigned and available for assignment?
Forum Posts
Resolved! Restrict request submission if mandatory field is not filled in.
Hello Everyone, I have a scenario in my order guide that when form is not loaded completely user directly clicks on submit button without filling the mandatory field and REQ is created but with no details. So, can anyone suggest me how can I give...
Resolved! Custom Journal field with post
I'm trying to add a custom Journal Input field that works just like Work Note, with the Post button and the Activities below. I followed this link: Add a work notes journal field (with post button) to form but after creating the new field and adding ...
Resolved! How to get the sys_id of logged in user to the Portal?
Hi, Can anyone help me in getting the sys_id of the logged in user on the service portal? I'm creating a catalog client script and I need to get the sys_id of the currently logged in user but g_user.userID(); isn't working. Will I need to use Glide...
Automatically assigning ticket to myself, if the ticket is not assigned to anybody
Hi all, I have a requirement such as, If the ticket is not assigned to anybody with in four hours based on created time then the ticket needs to be get auto assigned to myself. For example, My assignment group name is service desk group and along wit...
Resolved! How to generate incident number after submit the form?
Hai
reactivated deleted AD accounts
We currently sync our SNOW users with our AD accounts nightly to ensure all new employees are added to SNOW automatically. We currently colase on the ObjectGUID as its the only field that is guaranteed to be different between users.When Security di...
I want to show a set of variables on Record Producer, where the number of sets can be dynamically increased.
I am working on a Custom Application. Here I have 2 tables, table A and table B. We are using a record producer to create a request in Table A. In the same record producer we have a set of variables containing 10 variables related to Table B. Curretl...
Resolved! Expense Line Advantages
Hi, what is the advantages of expense line ? why it is used? Thanks, Salma
Is it possible to use a record producer to create multiple ticket types?
Hi there, I want to create a high level record producer that has the ability to raise multiple ticket types. I have tried this using glidescript to no avail. What I'm trying to achieve is a record producer that works out what ticket type is require...
Resolved! How to trigger a notification to email from workflow?
I just wanted to trigger a notification through workflow whenever a new incident is created and assigned to a particular person. Thanks in advance...
Fix for GlideappVariablePoolQuestionSet is not allowed in scoped applications
Hi, I am a total noob at JS, and I am working with code out of the article below to copy variables from RITM forms to the description field on the REQ form. https://community.servicenow.com/community?id=community_question&sys_id=fa6fb6a9db58dbc01dcaf...
Rule base of Order guide not working on Service Portal
I have created multiple Order guide and deployed that on Service Portal . But Rule base is not working . Suppose there is one checkbox >> Hardware . On clicking Hardware checkbox , Hardware Catalog item is displayed but ehen I uncheck Checkbox >> ...
Showing SCTASK numbers with an email
I'm working on revamping our email notifications, as users don't like them - they show irrelevant information, yet also don't show the right information. We currently have 3 emails firing to the user when their request is submitted -: 1 - Request REQ...
Resolved! How to set value in List field?
Hi, The requirement is to create an emergency change from Incident and transfer some of the field values from Incident to Change Request. I need to get the value from list field "u_brands_affected" on Incident and set those values in CR's list field ...