Hello All, Catalog Item having 2 fields requested for and assignment group here I want "If requested for is a member of assignment group no need to send approval else approval needed If script in workflow answer = ifScript(); function ifScript() {va...
Hi All, We have a requirement. If a user selects an Application from 'app_service' then tags related to that application will populate in a different field. So, if an application has 3 tags, how to populate those 3 tags? If an application has 1 tag, ...
I want to get a list of all the affected CI for a particular Change Request using script. In the below screenshot, I need to get the list of affected CI (here ANNIE-IBM and JON-IBM) for the change request CHG0040007. How can I get these using glide/s...
how to do it using event registry ->Business rule ->email notification
Hi Team, I am getting response in Json then I am converting into string. As per below image I want to fatch test id and it is giving me result Same configuration I am doing in scheduled job but there I am not getting result Can someone help m...
Hey Developers, When creating a Problem Record from a Major Incident, the Problem record is correctly showing the related Incident in the 'Incident' at the bottom of the Problem record. However, the Incident is not displaying the Problem Record in...
Hello, I would like the include toggle not to be visible for all items. For mandatory items it should be impossible to deselect items. Does anyone have an idea how I can change this. In the order guide is a checkbox 'Show Include Toggle (Service Por...
Hi , I have created 2 Email templates for Major Incident communication to be sent however when I click on email as in screen shot attached i only see last created email template and not the one created before it Is there a way I can see both the te...
I created a flow for a service catalog request & successfully tested it within flow designer, however; when I add it to the catalog item, it is not picking up the flow. I confirmed that the flow is published. When I submit the catalog item I don't s...
Hello, I was hoping I would be able to get some advice please... Is there a module in ServiceNow that can document and address action taken and corrective actions necessary regarding IT personnel not complying to IT processes? Can anyone provide in...
I created a VTB for a particular group, but I am not able to give the visibility access to that group. I am only able to give the visibility access to either Myself alone, Everyone, or any other groups I belong to. Attached is the screenshot. Please ...
Hello,I have a requirement to create a notification for Incidents created on yesterday and the notification needs to be sent at 05:00 AM PST.I have tried Scheduled Job, Inactivity Monitor and Workflow but neither of them has worked the way I want.Can...
Use Cases UC1. IT Asset Variants - iPhone There are two separate catalogue items to search and select Red iPhone or Grey iPhone.Color, such as red or grey, is a variable of a single catalogue item – iPhone. UC2. Service Request - Office Access To re...
Hi, I have a catalog client script which is passing the table field name (assignment_group) to the script include. On the script include i have queried the table and i am trying to update the new field value. Client Script: var ajax = new GlideAjax('...
In the Incident module, the State = On Hold has an integer value of 3. In the base Task table, 3 = Closed Complete. Because of this, when the user does metrics on the Task table, Incidents that are On Hold are showing in the Closed Complete bucke...
