Hello Everyone, We have created new custom field on incident form as 'Time_worked' with field type as duration We want that field to work similar as OOB field present on task time with timer field type, The requirement says field should track the ti...
Hi Guys, I'm trying to mirror all comments in SN incident to JIRA issue. I'm success with syncing comments from JIRA to SN, but I'm having issues implementing SN to JIRA. Seems that the comment is passed to JIRA when I click on test button in ...
Hi, I am getting an issue once user sends an email ServiceNow, it was ignored by headers " Reason(s): ignored headers" I have checked in the email address filter `but i could not find user email id to ignore if is coming from this address there no s...
I have created a catalog item in which i have added an attachment upload. now, i want that upload button to accept only .xlsm files. How can i do that?
I have a requirement to trigger sla escalation notification to requested for.
I have a requiremenet to Create a Business Rule that will output information about Incidents with the same Caller. When a new Incident is created, search the database for other Incidents that have the same value in the field Caller and use gs.addInfo...
Hi Team, When I create a choice list in the choice table ( sys_choice ) it's updating as DELETE in my UpdateSet not sure why. that's results in not moving those choices into the TEST system. I have created 100+ choices with element role, role type,...
I have created a change based on an incident and I want to automatically notify the caller user of the source incident when the change is closed. How can I do this?
Hi, My Problem Manager is unable to add 'Closed' Incidents to a Problem Record, can this be enabled? If so, what is the best way to enable this for users with ITIL/ITIL_admin role? As an admin, I am able to do this. Thanks.
Hi, Anyone know how to hide the Special Instructions and Delivery Information in the Order confirmation page in service portal? Thank you.
Hi Friends, Good Day! Could someone please let me know why model and model category fields are read only on asset table ? Also do we have any ACL written for the same ? Thank you, Navin
Below are the steps the 2nd step is failing with error FAILURE: Could not add user to group 'aaaaa' while creating user with id '070f06d51b054110a818cb7e034bcb5f' Any resolution for this problem. Create a userCreate user with the following values:Fi...
Hello experts,I have change in assess state but the risk assessment tab is missing. I need the risk assessment tab. Please help me with your inputs !!Thanks,Nani.
I'm using Flow Designer to send a reminder email to approvers that they have pending approvals to perform. I also want to increment a field to show how many times the notification had to be sent before action was performed. This should be a simple sc...
I have this mail script to show variables in a approval notification, but this shows a checked hidden variables that i dont need it, how can I hide this variables in the notification? Thanks! template.print("<br/>"); var set = new GlideappVariabl...
