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Try to add Drop down menu item on Service portal Header.

Hello All, I want to add "Country " dropdown menu on service Portal Header that i highlighted on Portal header. Lets we want to display 10 countries name from dropdown menu on header , user can select country from the drop down menu from SP header an...

aritra11 by Kilo Contributor
  • 2190 Views
  • 3 replies
  • 0 helpfuls

Resolved! How can I export Mass/Bulk Update Sets?

Hi, I have planned to Clone Dev Instance. Prod to Dev. So I have to take back up of the Update sets. There are some 185 Complete Update sets(They have been migrated to Prod) which are required to take back up. I have to open each one and "Export XML"...

InfoBlox Integration

I am looking for the following.Infoblox DDI activity packInfoblox DDI activity pack I need to install it and see how far this actually goes.I wand the InfoBlox Grid Server and Service Now CMDB to automatically stay in sync.Right now the FQDN field is...

vanceturner by Kilo Explorer
  • 3772 Views
  • 15 replies
  • 4 helpfuls

Resolved! Permanent links on Knowledge Articles in Service Portal

When using the Knowledge Management Advanced Plugin in Kingston articles are published in the Service Portal with an unique URL for each new version pubished. The /sp?id=kb_article&sys_id=<sys_id> changes accordingly. My question is: How can I for on...

ingebrigt by Tera Contributor
  • 5656 Views
  • 11 replies
  • 10 helpfuls

Resolved! Restarting workflow not working properly

Hello,   I am facing very weird issue while restarting the workflow. I am restarting the workflow when the change state moves to Draft by clicking on Re-Draft button. So using UI Action I am just setting the values like change state, clearing start/e...

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Resolved! Discovery not populating "Assigned To" user in CMDB

I know the name of the probe that is suppose to populate the CMDB:   Windows - OS Information / Win32_ComputerSystem.UserNameBut this has never worked.   I check the other post and I have computers with the "In Use" state, so that's not it.I am wonde...

Dead Blade by Kilo Guru
  • 4817 Views
  • 46 replies
  • 1 helpfuls

Report on Turnaround time for incidents

Hi ,  Need some help to setup a report to find the Turn around time of Incidents without Performance Analytics Turn around time = Issue resolved time - Issue open time Thanks in advance !   Kind regards, Sandeep K.

Sandeep102 by Tera Contributor
  • 2383 Views
  • 5 replies
  • 0 helpfuls

Resolved! What is the test step of ATF that I can set timeout?

What is the test step of ATF that I can set timeout, like below? There were some test steps that I couldn't set a timeout, so I'm curious about the difference between what I can and cannot do. Thanks,

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ayano by Giga Guru
  • 1922 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to set notifications turn off by default

Hi All, I want to turn off the notifications to all the users by default in servicenow. Users can turn it on later if they need. Could anyone please help me with this. Please note that I can't turn off the notification engine.

taqdeer by Tera Contributor
  • 2947 Views
  • 8 replies
  • 3 helpfuls

edit catalog variables after submit on service portal

Hi Team, We have a requirement, when if someone order an item using service portal and it got rejected by the approver, then the requester can edit the same form from service portal to resubmit it for approval, instead of creating a new for the same....

bijender1 by Tera Contributor
  • 3321 Views
  • 3 replies
  • 4 helpfuls