How to open multiple incidents in the same window?
I am needing to open several incidents within one window. Can this be done? I am currently running the London version.
Forum Posts
Resolved! Issue with Favorites in Madrid - Not saving consistently, or edits not sticking...
We've encountered an issue with the favorites bookmarks in our Production instance, where a user filters a list, and then attempts to drag the breadcrumb to the Favorites section. We are on Madrid Patch 3. The favorite appears on the list,*optionall...
Resolved! Use Reference Field in Incident Form Templates (sys_template)
Hi, I have a question revolving around incident form templates, and the ability to add additional filtering to the templates in order to only show particular templates in the template list, depending on what the ticket Category, subcategory, and/or s...
Repeat schedule entry span on timeline
Hello,I'm currently working on creating a timeline view over upcoming change requests, however I'd also like to add maintenance and blackout schedules into the same view.I have created a script include that shows the upcoming change requests and grou...
How to solve LDAP Error code : 10400
Hi , We have recently cloned our sub-production instance with our production instance. We are trying to test the LDAP server connection on both the instances and it throws the following error while testing the LDAP server: " LDAP Server: Asia Pacific...
POST method in outbound REST message
Hi All, Can we define HTTP query parameters of post method (defined in outbound REST message) using any script? My doubt is- here in script I am setting the parameters but there is a possibility there might be no value passed for any one of them (...
Resolved! Script to combine approvers into a single array
Good Afternoon SNC, I'm creating an "approval process" where reminder emails get sent out on a weekly basis, and if no approval is obtained after a month, the request gets cancelled and an email notification is sent to the requester advising them o...
Checkedin and Checkedout date in Asset Management
What is the Checked_in and Checked_out date used for in Asset Management process OOB. I dont see a good description of this field in SN Docs site. We are planning to use "Checked_in" when the asset is in inventory and "Checked_out" when it is Depl...
Displaying a Non-Display Field in Reference Field
I am wondering if it is possible to do the following: A,B, and C represent columns in table 1 where A is the Display field.ABC X,Y, and Z represent columns in table 2 where X is the Display field.XYZ In a form view for table 2, is it possible to h...
Resolved! Role that gives access to Catalog Variables in Filter Builder on RITM List
On the list of Requested Items (RITMs), we can set a filter on the Variables by selecting the appropriate Catalog Item first and then selecting the variables available under that Catalog Item as shown in below image. I have observed that an ITIL U...
Resolved! set a default value of multilinetext type variable based on another selectbox type variable
Hi, We need to set the default value of the "Multi-line text" type variable bassed on another variable of Type " select box". Can you help me in writing that code. Regards,B
Resolved! Approver comments on Task
I have a request to make it so that the approvers comments they put in the comments section. How to I go about placing the approver comments into the task?
Assignment rule not working
Attempting to define Assignment Rules in Change Records to allocate an Assignment group based on the contents of the Business Service field. I have been trying variations on the rules listed below but nothing seem to put anything in the Assignment Gr...
Resolved! How to create a Technical catalog available only for ITIL users ?
We have only implemented Service Catalogs in our ServiceNow Implementation . Now we need to have few catalog items used by ITIL users and not available to user through Service portal . But these item need to visible to users through Order guide . Eg:...
How to find out who has deleted a user's role ?
Hi, A user belongs to some groups which have ITIL roles(inherited=true) and was also given ITIL role separately(ITIL role that is inherited=false).The issue is that ,the ITIL role corresponding to inherited=true either got deleted or ddin't get to at...