How can we hide "None" in interactive filter
Hello, I have created interactive filters with choice list. Now i want to hide "None" from the filter. how can we do this?
Forum Posts
How can I use Announcement Widget to display outages?
Hi Community, There is a requirement to display the outages as announcements in service portal banner. How can I display the outages as announcement in portal? TIA.
Effective story for incident management
Hi Community, I need some help on how to write a story on incident management ,A sample doc and pdf will also work.Thanx in advance.
Resolved! Status Concept/State Model for Business Services and Service Offerings
Hello everyone! do Business Services and Service Offerings have a default/OOB State Model which is configured? Just to be sure my questions is clear: a business service might have the following lifecycle: Planned, In Progress, Active, Retired - ...
Dictionary override to Knowledge and Cat items
Hi Guys, I have created a new group and made that group to be shown only for Incidents. I followed this and did this: Create your new group type (e.g., 'Incident Assignment') in table [sys_user_group_type].Open the module: System Definition>Diction...
Resolved! ACL to restrict the member in child assignment group to see the tickets which assigned to parent group.
My Helpdesk group is like this. Global is the parent group and some child groups for local support. We want to restrict child group member can access the incident ticket which is assigned to them. I tried below two methods for the incident ACL bu...
Resolved! Pre-populate Interaction Form on the Agent Workspace
Hi, I am looking to integrate Contact Center with ServiceNow and open up Agent Workspace. As part of it, I am opening up a new interaction record and intend to pre-populate some fields on the interaction e.g. Opened For. Is there a way to pass the in...
Need to Change the State to Implement when Start Date is Reached in Change Request
We are Creating a Change from Service Request(RITM), Can we Change the Change Request State to Implement when the Planned Start Date is Reached ? When Change is Created State is set to Schedule and Change to Implement when Planned Start is Reached. S...
Based on planned start date and time Change phase should move from schedule to implement
Hi Experts, I don't have much knowledge on scripting. We have a requirement for change module in which based on planned start date and time phase should be automatically moved from schedule to implement. In order to achieve this, I need build a scr...
What is difference between fix forward and a restore?
I will be installing the High security plug-in + update a few hundred custom ACL. It was suggested as a back out plan to do a fix forward instead of a restore? what's the difference. How does one prepare for a smooth 'fix forward'? Thanks
View is different for similar users with same roles
I have 2 users belong to same group and have same roles as well but the list view is different. why? view1 view2 PS: they didn't personalise that view
How to create an ACL for current.parent.owner of a Knowledge article
Fairly new to the SN platform, so apologies for what I imagine is a straightforward question...I am basically trying to create an ACL for the kb_cateogry Table for "create". I am trying to make it so only if the current user has the knowledge_admin r...
Keyword/"For text" search does not work for Interaction table
Hi all, Keyword/For text search does not seem to work on the interaction table. I.e. After searching for "test" in the image below, I'd expect IMS00000101 to appear (as the Short Description contains test).However, this is my result: Does anyone...
Auto create catalog item based on table update
Hello All, Is there a way to auto create catalog item along with variables when new application is added to a custom table. Thanks in Advance. -Sherice.
How to install Servicenow ITSM to my company ?
For my company they were asking to implementing servicenow can you guide what are the steps should I follow ?
