How do I link KB articles to the "Related Articles" section in Incident or Catalog Forms? In every form, there is a "Related Articles" section at the bottom. I assume this is designed to be linked from the knowledge base. Our intent was to publish sp...
Hi All, I am writing an email script so as to get Request number as a hyperlink in the notification. But I am getting current.number instead. It is taking me to correct record so means that the hyperlink is correct but I want it to show Request numbe...
Hi - I just wanted to ask, what is the default maximum limit for adding service catalog items on a shopping cart for a Service Catalog?
Hi all, I have a requirement to assign a particular assignment group in Incident, change , and SCTask only by certain group members. Every one should not be able to assign this group... For example say there are 3 groups Group A , Group B and Group C...
Hi All, When an incident is promoted to major incident, the major incidents should be shown in announcement widget in portal. I have created a BR to create announcement which is perfectly working fine. Below is the BR to create incident announcement-...
Version: Dublin Patch 3 Table: u_case_taskExtends: u_caseExtends: TaskField: u_authority_level on Table u_case and inherited on u_case_task When I hit New Case Task and populate the u_authority_level field and hit save approximately 75% of the time...
Hi All, The requirement is when the state of incident(major) is resolved, the field- 'resolved' populates the time when the state is changed to resolved. so when the state changes to resolved, i want to populate the value of field 'resolved' in the f...
Hi All, How long does the email logs remain in the system. ?is it one month or 1 year, is there any duration ?
To simplify what I'm asking, imagine a list of task records with different users set as the "Assigned to". Now imagine a dynamic report that shows each user the subset of task records where they themselves are the "Assigned to". I need a way to have...
Hi SNow community,Having some issues trying to upload some records based on a Transform Script, if the record exists it needs to be ignored but if doesn't exist it should be created.Note: The transform map doesn't have any coalesce field (true). (fun...
I have 1 Guided Tour setup on my Service Portal that auto starts. To do this I had to enable the "com.snc.guided_tours.sp.enable" System Property. This property also adds the "Tours" Menu item to the Portal. Disabling the system property above remov...
After logging out from service portal the page gets redirected and logging back in automatically. Once i clear my cookies, this works good. This is happening for admins and all users. Thoughts?
Hello, Can someone tell me what type of database ServiceNow use and what are the differences between ITSM and ESM?
I am facing issue in service portal URL while i was changing URL manually irrespective of control page is redirecting to other page which wouldn't happen as per my requirement. Example:- https:dev1234.service-now.com/al?id=al_home id=al_home is servi...
Hi all, I am using rich text variable to display a link. Clinking on the link navigates to the given url in the same page. I want it to open in a different page. Please help me how to achieve this in rich text variable. Thanks in advance, Vinu
