Hi all,I have a transform map with target table "Hardware [alm_hardware]".After run, all new assets (insert operation) are correctly created with model category "computer" and model selected.Related CI, instead is been created under the "cmdb_ci" tab...
How to create a report for incidents that are being escalated from one group to another group. This does not include tickets that are being reassigned from one user to another.
Hi Team, I have a Record Producer which is mapping to a table u_physical_security. Record Producer is having a variable called Date of Dispatch this variable is mapped to u_physical_security table's field Date of Dispatch. Workflow running for this R...
Hi there,I want to edit the font and size of the additional comments that are send within a email System Notification, from the default font, color and size, to "Trebuchet MS", "White", "10px".I have tried several solutions from this community (see h...
Assignment group select group user only display in assigned to
Basically I have a widget that has an "Email / Mail " button when clicking on it it should open the email window so that I can enter an email address and compose an email and send it. @Ankur Bawiskar @Pradeep Sharma @Pranav Bhagat
I need to stop users having "itil" role should not be allowed to edit the "state" field in list view of CTASK. This is done using ACL. But there is an action if I right click --> it says "Close task" ---> this is changing the state to "Closed Comple...
Hi legends, I have a catch all "assignment rule" "Default Use Regional ServiceDesk" that assigns all user requests directly to their local service desk. I have a new catalog item with a "multiple choice" variable "please_tell_us_what_you_need" , I wa...
I would like to disable one of the change model transitions which is OOB. But I don't find the active field inorder to deactivate it. Only option I have over here is to delete. But I don't want to remove since it is OOB. Kindly let me know what can b...
I am trying to create a standard change request record using script. But the change is getting created as a normal change. var chg = new GlideRecord('change_request');chg.initialize();chg.type = "standard";chg.std_change_producer_version = '16c2273c...
To import specific users data from active directory to user table in servicenow. Is it possible to import specific users from LDAP
Hi All, I have hide attachment filed using business rule scratchpad and on load client script its working fine , Now my requirement is payment is ACH or wired then bank form has to visible and mandatory in new state only, for with i have written ui p...
Hi, Now I am working catalog item, In catalog having 20+ check boxes .Based on question choices I need auto check(true) the check boxes. For this I wrote client script. But when I am selected question choice the only one check boxes. its first check...
I have enabled Dynamic translation setup in our instance and its working fine in form level. But, The translation icon is not visible in Service portal. Please help me to configure this. Thanks
Dear community, Can we have the Virtual agent auto-popup without the user having to click on the chatbot when he lands on the portal - for example on the Employee Service Center portal. If yes, what are the configurations to do? Cheers, Anish
