Hello! We have a strange issue occurring. We have a customer that is wanting to order hardware from the service catalog. When the user doing the ordering as a licence, they see the hardware models. But if the user doing the ordering does not have...
I want to create a report (For the Walk Up Records) in which I have to display how many users created walk up records for the 1st time per month.Eg. In November month User A and User B created walk up records for the first time. So,in report, Novembe...
Hi, I'm trying to export catalog items using ServiceNow guru's solution (https://www.servicenowguru.com/system-definition/exporting-service-catalog-items-step/) However I've a few issues with it: there seems to be an issue with the processor getti...
Can someone help me with switch statement here or find what i am doing wrong below: i think i am not using the correct format in my second switch statement i can set the color for STATUS field but not for BIMPACT field, any help is appreciated. (func...
Auser attempts to login to the serviceportal and i immediately logged out. User account is active and email is correct. What could be causing thi issue?
Hi all, We are storing cost information of certain products in a custom table in USD. For foreseeable future, the cost will not be in any other currency. For now, we have stored it in decimal fields but we are considering changing the field type to...
Hi Team, i am trying to get Aggergate of business duration but not getting expected result , i want it be in hours var gr = new GlideAggregate("task_sla"); gr.addAggregate('SUM', 'business_duration'); gr.addQuery('task.number', caseID); gr.a...
Helo Experts, Recently we are facing a different issue in Servicenow. When there is an update in User's profile like name or email in AD, a new record is been inserted instead of updating. For eg: A users surname was changed from Jodie Wyatt to Jodie...
Hello, I have a requirement to send a notification to the user if catalog task is not completed,10 days after the catalog task is created. How can I achieve it using business rule or workflow? Please could anyone help me with it. Thanks in advance
Hi Team, I want to make variable visible only for one assignment group on SCtask. Please help. Regards, Ash
Hi All, I want to do something in my PDI where I have to filter out only the incidents in a list view for a logged in user which are belonging to the users location. Could you please help me on the same.
Hi All,I am using create outage functionality in Change Management. However my requirement is that it should be enabled only at Implement Phase.Please suggest solution.Thanks in advance.Punit Chourey
HI All,Duplicate incidents with the same numbers are generating with the different sys id.Seems thsi issue when users are sending mails with the attachment and attaching the images.How to avoid this. Please suggest?
Hi Team, I have created email client template and have used Contain type HTML, I am getting mail like this How can we remove those white extra space between two line ..? Please guide me here
How do I change the color of a variable Label name to red on the portal?
