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Create a URL,which is referring to a record

Hi All,   I have a requirement to create a URL which should hit a particular record of the table. The catch here is that currently we are having the sys_id of the record in the URL, due to which we are unable to hit the record with the URL as the sys...

Scripts should not directly call Java packages

Actually, We directly call Java packages in the script. Is there any other way to call the java packages? Can any one help me how to call the java packages in other way? Script :  function Returnnextstrikedate(strikedon){ var striked = strikedon; var...

Rama Rao by Tera Contributor
  • 1368 Views
  • 7 replies
  • 0 helpfuls

Resolved! Call advanced reference qualifier from UI page

I wanted to create a ui page with a field called 'Manager' which is a reference type and reference to user table. And I want to show the list of users who are member 'Major incident' group. I have created following script include in 'Major incident m...

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Resolved! How can i create a CHILD RITM with Flow Designer

I want to create a CHILD Requested Item with Flow Designer. We already have several catalog Items. One should be the Parent, some other need to be used to creat child RITMs. So first the Parent catalog item gets requested. After approval the child RI...

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Ahmet Damli by Tera Contributor
  • 1519 Views
  • 4 replies
  • 2 helpfuls

Resolved! Schedule Job table as a reference

Hi, I have a requirement to create a reference field which maps to schedule jobs in custom table? On trying it, I am not able to map the sysauto table in that reference.  Can anyone please let me know what needs to be done on this? Which table needs ...

Vinu1 by Tera Expert
  • 766 Views
  • 2 replies
  • 1 helpfuls

Integration between two instances ?

Hi my requirment is to create an request(sc_request) from source instance A and the same request should create in target instance B once the request is completed by target instanceB the same should update in source instanceA  Can any one help me - ho...

hemanth16 by Tera Contributor
  • 702 Views
  • 5 replies
  • 1 helpfuls

Resolved! What is the normal way to re-implement a child table's UI action?

Hi Experts,  what is the normal way to overwrite a UI action implementation from parent table?  Is it just create an new UI action the same with parent, and write the code and then exclude it from parent ?    Thanks & Regards Amber   

amber by Tera Contributor
  • 726 Views
  • 2 replies
  • 0 helpfuls

Resolved! SLA BREACH OPTIONS

We're currently looking for some best options to document the breach of an SLA for a given incident. For example, if an incident has breached SLA, we want to know the reason for the SLA BREACH before that incident could be closed. Does ServiceNow cur...

ID NOBLE by Tera Expert
  • 3414 Views
  • 5 replies
  • 2 helpfuls

Resolved! Inbound emails that moved to Junk folder

I've noticed that if sender's account is locked out or inactive, the emails they sent would be moved to the Junk mailbox. Is there any way to change the inbound email rule so even if the user's account is locked out or inactive, the emails they sent...

Sharon24 by Tera Contributor
  • 1354 Views
  • 3 replies
  • 1 helpfuls

close multiple catalog tasks when ritm is closed..

HI, I want to set state as closed complete for all catalog tasks when ritm state is closed complete..This is happens for only 1 catalog item only.. Here i wrote brule on requested item after ,update when to run:state changes to closed complete and It...

latha13 by Tera Contributor
  • 1665 Views
  • 11 replies
  • 1 helpfuls