Update set batching
Hi All, I am trying to batch my update sets however when I select the parent in the child update set, nothing happens. It finds the parent, but it doesn't complete the batch. Anyone run into this issue?
Forum Posts
Resolved! Requested Item view filtering to the related Task level
Looking for a way I could set up a list view in the Requested Items table or do this via Report that would show if related tasks are present. Particularly, I'm hoping for a way to filter to see RITMs that have one or more tasks associated with them ...
Resolved! How to change drop down filed options based on the view ?
What is the best way to change drop down options when user changes the view?. ex when user Change the view on the incident from self - service to different view show in a drop down field different options to select from . Thanks
Resolved! How to know what are all the reports shared with particular group in servicenow? I need to get list of reports which are shared to particular group. Please suggest. Is there any table i could refer.
Hello, How to know what are all the reports shared with particular group in servicenow? I need to get list of reports which are shared to particular group. Please suggest. Is there any table i could refer. I am using kingston version. Thanks swathi
How to create multiple transform maps from single import set.
Hi, Can someone tell me how to create multiple transform maps from single import set. Regards, Rajeev
SLA and OLA
I had a look into previous threads but could not find any explaining how OLAs are managed in ServiceNow finally matching to the SLA to the customer. A few OLAs assigned to different groups) can be there for one ticket issued to the customer. I believ...
Revert import set
Hi, I'm about to apply some import sets on SN, and I was researching but simply I can't find anything about if I want to revert these import sets, is it possible?
Resolved! list view different for user
Hi, I have configured the mobile view to show certain fields in the list layout. I have reset to defaults and then updated the layout by right clicking > list layout. In our service portal we point to the mobile view to display a list of incidents. T...
Resolved! How to get RITM number instead of request number
Hi, Can I know what is the change that I have to make to display the RITM number instead of request number? Do I have to change any UI macro or what is the change I have to make and I also want to change some wording in front of the RITM number, any ...
What happens to user data when instance retired
Our organization has outsourced IT support to a managed services provider and they have stood up their own SNOW instances on our behalf independant our our "legacy" SNOW instances. There was no data conversion and we simply closed out transactions...
Resolved! setabortaction in before business rule is not stooping record save
Befor business rule is failing to abort action, It is displaying error message " Please create a time card before closing the task" But it is not stopping task closure. Please let me know what might be the issue.
Resolved! Dynamic Filter Option Not Working for Non-Admin Users
Hello, I'm working on creating a new dynamic filter option using a script include to populate a list of users matching certain criteria into a filter condition. For any user with an admin role, it works exactly as expected. For any non-admin user, it...
Resolved! Setting value of reference fields using Business Rule
Hello! I am trying to set some fixed values in reference fields like assignment group, location, primary configuration item. Our requirement is when incident tickets are generated from Dynatrace Integration, assignment group, location and CI should h...
Reporting on table and pulling values from a related list
Hi All, I am trying to report off of a custom table and also pull values from the related list. As shown below, for the report I am pulling values from the table and I will also need to know how many CIs are related to this table. On the CI record,...
Resolved! Non-ITIL users can't see a Assessments
Hello, I am new to doing configuration / development work on Servicenow (so I apologize if the answer to my question is obvious). I am implementing Demand and want to be able to assign assessments to various individuals who are not ITIL users. When...