How to add hyperlink in business rule so that incident number should come with link in activity
need the incident number should come with hyperlink in activity
Forum Posts
Icon not showing in service portal
Icon added to catalog item is not showing in service portal. but the image added is showing up as icon on service portal. How to make the Icon added to catalog item shows' up as icon in service portal
Knowledge Blocks Vs Knowledge Articals
Hi, 1. Please provide the details of Knowledge Articles Vs Knowledge Blocks 2. While creating Knowledge Blocks, there is a filed "Knowledge Base" selection. Means, Is that knowledge Block is useful for only that Knowledge Base? Please let me know. ...
Need to show info message alert when record is new & existing record is opened (only for the first time)
Greetings! I got a requirement that an Info message should only be visible when a new record is opened or an existing record is opened for the first time. Info message is visible even after clicking on a UI action again and again. (Need to make it wo...
Resolved! How to map a variable set selection to a field on a table?
I have been tasked with an assignment to convert one of our forms into a record producer within SN. I've created a table and created a record producer for our end users to complete and submit. I may be a little confused on the associations within S...
RITM goes straight to "approved" state
Ive been working on trying to solve this issue where after submitting a catalog item the RITM jumps straight to an "approved" state and instead it should be asking for approval. This is occurring even though an "ask for approval" action has been put ...
Resolved! How to make a UI action disappear after it was clicked and have another UI action appear?
Hi! I have the change task form and there is a UI action 'Request four eyes check'. When the change task is in phase 'Implementation', the UI action 'Request four eyes check' is visible. When I click on it, the 'Phase' value changes to 'Deployment', ...
In which table attachments are stored which is attached to Incident table
Hi, For one Incident record I have attached Attachment. After few days somebody deleted that attachment. 1. How to check who is deleted that attachment? 2. In which table I will find attachment which I have attached? I have checked in attachment a...
I want link on notificarion email for directly go incident/request page on agent workspace
when user got notification when SLA is Breached as you can see below when user click on that Link he is goes to below agent workspace page instead of that page i want to go deirectly on that incident form like below Screen Shot ...Above is TASK S...
Service Portal Onclick functionality
Hi Team, I have a requirement where i need to show users according to locations.Some how it is working but not as per the design. Expected functionality: I want to display user records when user clicks on the button Current working functionality...
Orchestration plugin is free or not?
Hi all, We want to know if the Orchestration plugin is free or not? And what's the fee for using it?
Resolved! window object not working in UI Action button click
Hi I'm trying to use window object in UI Action but getting error: Uncaught TypeError: Cannot read property 'open' of null please don't ask me to enable this: glide.script.block.client.globals. Let me know if we have any alternate options function pr...
Resolved! Need to update the field values and submit the form onLoad
I am looking for a way to submit a form onload. I am fetching the values from a 3rd party tool via integration. I got the values in the CS but not sure how do I make the form as submitted. Conditions in the code looks something like below. I want to ...
How to check loggedin user ismemberof group in widget?
Hi, We have a form using widget in portal. where I need to validate whether logged in user ismemberof particular group in widget. Thanks in Advance!!
Need to default Configartaion item (cmdb_ci) to spacific CI in RITM on from
In a catalog workflow using Activity Properties: Set Values setting Configuration item(cmdb_ci) to X Configuration item. In RITM list view Configuration item(cmdb_ci) is showing as X but when RITM is opened Configuration item(cmdb_ci) is empty...
