Hi Community! I've been noticing that incidents are not closing 5-days after being updated to a RESOLVED state. Does it close based on 5 business days? Or just 5 days regardless of whether those days are business days or weekend/holiday? I've checke...
Hello,I have created snmpv3 and test it against a printer and keep getting "Authenticate failure". I have tested this snmpv3 account using Solarwinds, and download Paessler snmp tester tool and they both successful. I have used all of the encrypt...
We have a CI on the Applications table (cmdb_ci_appl) that shows the incorrect Install Status. The status needs to be moved to install so this application can be made available to users in Production. How do we update the Install Status from Pending ...
Hello Everyone, I have an issue like the standard change going to approval with 3 members. And its setting to "No Longer Required" for all three approvers. Can anyone please help me in investigating why this is happening. Regards, Nisha
Hello everyone, How could I edit the text "Work notes" to "Work Notes" from the pop up message when promoting a major incident Thank you!
Hello Community I want to set variables tab read only mode on ritm form for non admins to some specific catalog items. As of now its is working correctly, But once Y task sets to closed complete on ritm form then only variables should be in read onl...
We are considering the implementation of the CAB Workbench plugin in order to streamline and add efficiency to our CAB meeting process. Our CAB meetings are currently a hybrid meeting (both in person and web conference). This type of meeting will re...
I have a requirement to remove an on-hold state whenever there is an update to the additional comments and set back to In Progress as well as if the incident is in a Resolved state, to set it back to In Progress (yes, I know, use the notification lin...
Hi All , i am working on a scoped app , and there is a field called 'Spoke to' which is a free text field and logged in user manually enters his name in it . I have a requirement to change the name of field to 'Recorded by' (which is done ) and ...
Hello everyone, I am building a catalog in which one of the variables is "Date" what I need is that when the user opens the form, automatically the date will be set for example 3 days from now, but weekends don´t have to count as counting days. For e...
I want to implement Asset Lifecycle, I have got the data of assets from SCCM anI now i want to implement lifecycle for assets and model creation. What is the process/steps to follow for the same.
Hi Everyone, I have a query regarding walk up experience application that introduces in London version. Can we use one group in multiple walk up location queue table record? If No then why? If yes then can you please let me know if there are any chal...
Is there any way to receive an email attachment (csv, xls), and write the data into a system table? I have a few places where I could use this functionality, but I can't seem to figure out how to do it, or if it's even possible. Has anyone ever done ...
We have implemented Happy Signal and it is integrated with ServiceNow. Currently we have a process where : Ticket gets resolved -->after 7 days, tickets gets closed automatically-->Happy Signal Survey goes to user We had kept 7 days buffer to provi...
Hi,Our support team is using the "New Call" form and it's working great. We've added our categories and subcategories to it and they auto assign groups once you click Submit and the Incident is created.Now a question has come up, can we add Assignm...