Resolved! which table i need to take to translate variable in catalog item.
Hi All, Which table i need to use to translate the variable of catalog item. Right now i used item_option_new filed name as instruction and help text. Thank you, Sai.
Forum Posts
Resolved! How can I populate location automatically and have the ability to change it?
We are using a client script to be able to populate location automatically when there is a screen pop. The screen pop happens for us when we get a call and the user pops up, they then click new incident on the users page and it brings them to the i...
How to get a simple report off the sys_journal_field table
I wanted a daily report in the form of a line graph by hour of the day to that would show the count of journal entries per technician in my department. However, it doesn't look like you can create such a report from this table. Is there a way to do...
Resolved! Please help me with Best practices for HAM and SAM or any document?
Please help me with Best practices for HAM and SAM or any document?
Resolved! Is it possible to implement ITAM with Software Licenses without implementing SAM?
Hi guys,I am working to understand the asset management modules and how the information flow between ITAM and SAM in the ServiceNow applications. I understand that Asset Management Application includes some modules that related to software (asset l...
Resolved! GlideImportSetTransformerWorker and GlideImportSetLoader not working in scoped application
Hi All, We are facing an issue wherein the below code works fine in Global Application but in scoped application I am getting the error that GlideImportSetLoader() and GlideImportSetTransformerWorker is not supported. Can you please assist? var trans...
Resolved! Viewing Interaction Records in Agent Workspace
I'm trying to view Interaction Records (i.e. IMS000, not Incidents, or Requests) in Agent Workspace. Right now all I can see are incidents and request, but I have interactions that exist in ITSM, but I'm unable to see them in Agent Workspace. Any rec...
Resolved! see how many tickets touched by agent
Good afternoon,I am looking at a way to run a report that shows how many tickets an agent has updated in a given week, basically a snapshot of how much work a person has done, created tickets, updated tickets, everything.any ideas on how to do this?T...
Required Regex for mobile number validation
Hi Team, i need regex for validating mobile number. Its simple that we need to validate 1 variable when user gives his mobile number it should start with country code (example : +91,+46). If not it should show an alert that your number is not valid a...
Resolved! Help with the Drilldown View in Reporting
Hi, My issue is I have created two 2 reports of same conditions & same table 1. is of List type 2. is of Single score type 1. In List type, I can choose my required columns. So when I Run it I can see what all columns I want. 2. I have created a ...
Ho to Get the Text Value of Multiple choice Variable in On Change Client Script
Hi, How to Get the Text Value of Multiple choice Variable in On Change Client Script as below When using the below code in onChange Script var modelval = g_form.getValue('APAC_EMEA_dell_Laptop'); i am getting the Value "Dell E7390 (Small Laptop)" ...
Resolved! Empty related list tab despite number of records
I have a related list that links assets and catalog tasks. The link is through the catalog item variable "PO" and the PO Number on the asset (it's more complicated than that, but that's the summary). I have the related list on Hardware form, Software...
Resolved! How to Trnasfer Ownership of Reports and scheduled Reports?
Hi, I have 20 reports and 5 scheduled reports created by a User(Who is leaving the organisation) wants me to transfer the ownership of his data to another User. How can I do that? Regards, Vaishnavi
Mobile Simulator
Has anyone tried using iPhone 5c Simulator - Responsive Design Testing Websites to test any of the functionality? Or what solutions do you guys use to test the Mobile functionality? The tablet module has the "Switch to Tablet View" to see how it ...
Resolved! Filter to show parent incidents
HelloHow do we create a filter to purely just show open parent incidents?CheersPaul
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