ServiceNow Direct URL/API to download Incidents/Tasks.
Hi Everyone, If there is any direct URL/API to download all the incidents/tasks from Service Now, kindly share. Regards, Debojyoti Paul
Forum Posts
Resolved! how do I change the target of the Requests menu in the portal
My customer wants the Requests menu in the portal header to point to RITMs instead of REQs. I have made the necessary changes to display the requested data (I changed the gliderecord table and commented out the section that counts related RITMs) but ...
Currency is not getting captured properly
Hi Team, I have added a new currency under "Currencies" in System Localization as below: The field and choices relevant to cost on Asset is working fine. I am trying to export the data with cost value included and is working fine in Excel sheet, how...
ServiceNow vs Jira (comparison)
Hello, I try to compare ServiceNow with Jira, because I want to have an answer of the question which one is better or what are the advantages to use ServiceNow instead of using Jira. I need a few bullet points to this question because sometimes a sal...
Resolved! Why when importing Hardware asset from Excel, they are created as Bundle in Product Model class?
I need to import our hardware records via a transform map to the alm_hardware table. I am trying to use SN OOB cmdb CI tables as much as possible to minimize impact and to make this process easier. I have been reading the Community posted questions a...
Resolved! Best way to use approval group script for multiple approvers.
I am trying to set up a group approval that only marks the request "Approved" when 3 of the 4 members approve, we do not want it waiting for all 4, just until the first 3 that approve. We do not have different groups, all of the approvers are in ...
Not able to create relationship in CMDB
I am not able to create relationship with CI in CMDB. Below are the steps which I am following:1. Go in Windows Server CI class2. open any CI and click the '+' button in order to add the relationship3. On clicking + sign I am getting below error mess...
Resolved! More info in service portal approval
Hi, Is it possible to add more information in the below view of approvals.Often there can be 10-15 approvals pending and clients want the option to approve them here with a quick overview of what they are approving. If additional time has been reques...
Restricting the data export in the instance
Hi I need to restrict the data that can be exported by users. I would like only a certain users with specific roles to be able to export data out of the instance. Any suggestions on how to do it. ThanksHarish Kalaiarasan P
Auto close Incidents after 14 days?
Looking for the best way to auto close an Incident after 14 days of being in the state of awaiting user info. We started doing it with an incident inactivity monitor and put the reset conditions to have the incident state be closed. That is not worki...
Resolved! Trying to create REST API call to Add Item to Cart, but always get 400 Bad Request. Does anyone know what I'm doing wrong?
Hi Everyone,I'm working on a project where I need to make a REST API call to add an item to the cart and then check out the item. I'm using the REST API Explorer to build the call, but keep getting 400 Bad Request. I thought the sys_id needed is the ...
Resolved! How do I make a dynamic link between a knowledge article and a form?
Hi all So I am trying to figure out a smart and easy way to link to a form, from a knowledge article. I want it to be dynamic, which is why I can't(won't) use the current URL of the form, because it will change slighty when the site goes completely l...
Resolved! Bulk Password Reset
Hi Guys, Any suggestions on how to perform Bulk password reset ?? Any scripts if possible ? Tried a simple script but able to update all the other fields on the user form, but unable to update the Password.
Resolved! Export Related List
Hi all,I a trying to use this functionality provided by SNGuru i.e Exporting of Related List (https://www.servicenowguru.com/system-ui/enabling-related-list-exports-servicenow/ ). But when i try to achieve this i am getting error in the script part. ...
Resolved! Plugins with for-fee subscription
Hi guys, If a Plugin is associated with a for-fee subscription is it not available in the plugins list on the instance? It seems that we do not have a subscription, but we have Collision Detector Plugin in the list.