Resolved! Database and the difference between ITSM and ESM?
Hello, Can someone tell me what type of database ServiceNow use and what are the differences between ITSM and ESM?
Forum Posts
Having Issue with Service portal page URL
I am facing issue in service portal URL while i was changing URL manually irrespective of control page is redirecting to other page which wouldn't happen as per my requirement. Example:- https:dev1234.service-now.com/al?id=al_home id=al_home is servi...
Rich Text variable - Service Catalog
Hi all, I am using rich text variable to display a link. Clinking on the link navigates to the given url in the same page. I want it to open in a different page. Please help me how to achieve this in rich text variable. Thanks in advance, Vinu
Resolved! ACL not working: no write/create if Parent Closed/Canceled?
I thought I was trying to make a very basic change on our incident_task table, namely: it should not be possible to create or edit incident tasks if the parent incident is state: closed or canceled. To that end, I went to the incident_task table and ...
Resolved! How can I print out the message in the system log and in the requested item?
Hello, I am new to ServiceNow, and I am trying to solve this task. So far, everything is going well the only point I cannot implement. The workflow assigned to this catalogue item should print out a log in the system logs to say "User <name of the us...
I want to standardize the color of each status/state on dashboards across the task table. Currently just on 1 tab of our DB "work in progress" is represented by 4 different colors.
I want to standardize the color of each status/state on dashboards across the task table. Currently just on 1 tab of our DB "work in progress" is represented by 4 different colors. New/Open - purplePending - orangeWork in progress - blueOn Hold - yel...
Resolved! Assign the catalog task automatically when it gets closed
Hello, I am having requirement As an IT fulfiller I want to close an opened task in one click and to have my name automatically applied on "Assigned to" field if it is empty. Here the Assigned to should be filled in automatically when closing the sc_...
How to open widget in new window using UI action
Hi I want to open my widget into new window using UI action rather than a pop -up . Can anyone help me to get this issue resolve.
Asset Tag population: Whenever we are creating a new record on [alm_hardware] table, Asset tag should automatically Populate.
Hi, I have a below requirement: Whenever we are creating a new record on [alm_hardware] table, Asset tag should automatically Populate. * Asset Tag population1)When the Asset is created manually or through bulk update, once the Asset details is submi...
Resolved! I need pop message on catalog item when click o the submit the form
Hi, I need pop message on catalog item like " Please refer to the links for standard firewall service request . Hence request cannot be submitted." and this not summitted.This page just stay same page and just pop the msg on the top of the page. Tha...
Not able to map the Record producer variable(type is select box) to main table field
Hi Team, Not able to map the Record producer variable (Region and the type is select box) to the main table field called Region and this is on the table core_country. and the dictinory info for this fied is --- demand.company.u_country.u_region. Ple...
Resolved! How to create a multi-select field on table form and record producer?
Good Afternoon, I am creating a new table form and record producer. I am wanting to know the best way to get a multi select field. The list takes too many clicks, is there a way to create a multi select drop down? Any assistance or KB articles a...
Resolved! How do you allow users with just the "snc_external" role the ability to submit certain Catalog Items?
I've been struggling opening up two catalog items I created to users on the Service Portal with just the "snc_external" role. I've tried the following: 1) Updating the catalog item's Accessibility settings to users with the snc_external role. 2) Up...
Resolved! How to remove name and Date and Time stamp from additional comments
Hello everyone I am using below script to copy additional comments from catalog task to requested item. (function executeRule(current, previous /*null when async*/) { var compare,task_comment2,task_comment,ritm_comment2,ritm_comment; task_comment =cu...
