Hello, We are trying to share all of the comments between all of the Request, Request Items, and Catalog Tasks, but keep running into issues. Here are the circumstances we are trying to cover:Comment Added to Request: Add Comment to all RITMs and TAS...
In our skipped updates during our Paris upgrade I ran into something called universal requests, but have only found limited documentation on it. Does anyone know exactly what it does and how much it changes things to enable the plugin?
Do servicenow provide ability to send encrypted email or document like outlook
Hello, I am wondering why the PTSK tasks from a free form board does not change from open to any other state even if the card is archived. There is also no option on the task to close it from the card view. If the same task is opened from the list vi...
Hello, Can anyone please help me on this below requirment. I have created a new state as Draft for change request.Created new ui action'submit request'.this button will be visible on all type change request like emergency standard and normal and the ...
In the release notes for Quebec, for Incident Management, this plugin is mentioned: ITSM CSDM Best Practice - Quebec (com.snc.best_practice.itsm_csdm.quebec). I have tried to activate on a PDI, but without luck. I even requested a completely new inst...
Hi everyone, good day! I am trying to translate the description part of a Catalog Item to a different language. Can someone teach me where and how will I do that? Thanks in advance.
Hi all, I've done data import many times using "load data" to upload csv files. sometimes I encounter this problem:after uploading showing successful, click "Loaded data", it gives a blank page with the error message below:"An invalid XML character (...
Hi Team, How to merge the multiple JSON key-value pair in the client-side script? Current Format: {"name1":"test1","name2":"test2"},{"name3":"test3","name4":"test4"} Expected Format: [{"name1":"test1","name2":"test2"},{"name3":"test3","name4"...
Hi All,We have a requirement where we need to add a search bar (out of Box) on a background image of home page, We were able to add the image and place the search bar as required.The issue we are facing is when we type some text in search bar the sug...
Hi, Please suggest, if we add a users to the incident watchlist, the user in the watch list is able to add additional comments or worknotes from the service portal to the same incident without any ITIL role. Note: - End user who is a part of the wa...
Hi, how to change hover text in service portal. when I am hovering to servicenow it is showing servicenow(hover text). how can I change hover text.
I've built a Change Request WF that after manager approval, creates a Change Task. I need to copy over the Short Description & Description fields over to the Change Task.Change request:Change Task:I've attempted to create a couple Business Rules an...
I am working to modify our existing on-boarding Catalog form. Here on our form we have field called "Manager (Employee's direct supervisor). What I am looking for is when a manger himself is opening a request then it should skip the Service Catalog...
HI guys, There are two variables on RITM, Short Description & Description. If we open the RITM, in the related lists there is Change Request tab. So once we go to that Change Request tab and click new, it will give 3 options Normal, Standard and Emer...
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