Resolved! error: amb.ServerConnection [ERROR] Connection broken
Hi, How to resolve this error? amb.ServerConnection [ERROR] Connection broken
Forum Posts
edit catalog variables after submit on service portal
Hi Team, We have a requirement, when if someone order an item using service portal and it got rejected by the approver, then the requester can edit the same form from service portal to resubmit it for approval, instead of creating a new for the same....
Resolved! Dropdown Variable for catalog item
I have one catalog item. in that catalog item variables I need one variable name "choose Year" This Choose Year Variable, have 3 options such as year 2021, year 2022, year 2023 along with none option with as default choice. How can we achieve this. f...
How to find "Custom tables in ServiceNow" can any explain one explain me the Navigation steps
Hi How to find "Custom tables in ServiceNow" can any explain one explain me the Navigation steps. Regards
Resolved! Set state field to read only for a new Incident
So, we've noticed an issue where, when creating an incident, if the state field is changed before the form is submitted/saved, the SLA timer doesn't actually start. Meaning we have had P2's technically breach the SLA, but reporting shows that it's ac...
Difference between "parent" field in core_company and company_account
Hi There, What is the difference between the "parent" field in core_company vs. company_account for the same company? Thank you!Anna Tchoudnovska Product Owner at IT Glue
How Business elapsed time and Business elapsed percentage are calculated for the Task SLA?
How Business elapsed time and Business elapsed percentage are calculated for the Task SLA? We currently have 4 notifications send at 25%, 50%, 95% and 105% of the SLA Duration, but after the 105% time passed, the Business elapsed time and percentage...
Resolved! How do we find all Requested items that are Closed Complete where the associated Catalog Tasks are still open?
Hi, I would like to create a report where I can find all Requested items that are Closed (Closed complete) but the associated Catalog Tasks are still open. How can I create a report for this in ServiceNow? Thank you, Preet
gel is not a function in Catalog Item OnChange in ITIL
I'm using a list collector in a catalog item. I need to check if the left bucket is empty on change, if so, enable a second field. I wrote a script that tries to get the left bucket using "gel", but when I run it in the ITIL view, it throws a JavaScr...
Resolved! How to get Day from Date
Hi, function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var seldate=g_form.getValue('date'); var objdate=new Date(seldate); var selday=objdate.getDay(); alert(selday); if(selday==0||selday==6) { al...
How to create file attachment type in servicenow mobile app while creating new record in mobile app?
Hi, I have to create one field which is attachment type in mobile application and need to attach file in field and need to show that attachment in the respective field in agent view. I created action action item to create record and i have taken ite...
Resolved! Encrypt Attachment in Service Portal without Dialog box for user input
Hi All,Is there any way to hide this conform box while user attach a doc in service portal. Created Encryption Context and with that created a role and given to a user. Using the same user i want to attach a document in service portal. User is having...
Resolved! How to getHours
Hi, some one please suggest me how to get Hours only from new GlideDateTime()).getLocalTime(). all client systems are running in PST zone.
Resolved! Get the value of a requested item variable on workflows
Hello,I'm trying to set a workflow to get the value of a requested item variable.I tried to get these information using the GlideRecord sc_item_option_mtom but the request sys_id never match the the request_item .Do you have an idea why ?Thanks in ad...
Resolved! How to run a Scheduled Job "daily" but exclude weekends
I need to create Scheduled Jobs following a script we created that initiates a Catalog Item, and the Scheduled Job needs to run daily and exclude weekends but I don't see how to select Daily excluding weekends. Any suggestions/direction would be appr...
