We have a created a new state in problem table and that state is not showing in the flow formatter. How a newly created state will appear in the formatter Wanted to add a new state between Root Cause Analysis and Fix in Progress
I want to know how to assign a incident to a group automatically when it is created
Is there a way to make the url of a content item dynamic so that when it is pushed to higher environments, the url stays in the correct instance. I have added a url to a content item in the portal in the dev environment but when I push this to a high...
Hey everyone, I need to show a different hint or title to every state at incident form. For example, if I select the state as new, I want a specific hint or title to appear, if I select closed another hint or title. I tried to set different hints at...
Hi, How do I change the Container starter font on a form from a Service Portal? any help is appreciated
Hi, I am trying to add a column to the list layout for the cost centre reference field popup view, accounting to the ServiceNow KB you just have to edit the list layout. KB0686318 . It works on the OOB tables i.e. added manager column on cost centre...
Hi all, We have requirement for a service catalog, There is list collector variable named Type of request, referenced to u_request table. Requirement is to trigger approvals based on the request type, There are approximately 45 to 50 request typ...
How to auto close catalog task if RITM is closed complete or closed skipped. The sc task in the ritm should be closed automatically if ritm is closed.
I am looking to see what other companies are doing for a process with knowledge articles. The Company that I just started at has a current procedure with Knowledge management where KB's are tracked via the author. So when the article comes up for r...
I am trying to set up a location hierarchy and have added parent locations to multiple locations and added the tree_picker=true attribute to the task-location dictionary entry. If I click on the location field in the form, the popup box does not retu...
I have a subflow in which an action makes a REST call and sometimes due to host unresponsive issue overall flow Execution fails. I want to take an corrective action when flow fails. I tired using Error Handler in flow designer but it do not run as my...
I'm getting an ask to try and create two catalog items which can essentially work in tandem to one another. The ask specifically is to create a catalog item that a user can submit (not something like an order guide or a record producer) in which a us...
HI All, (Catalog Item) I am trying to get the variable 'location' to auto populate with the requester information. Initially, the location populates with the signed in requester because I have a default javascript in place that does that. If I chang...
Hi Developers, I need one client script for below requirement. 1. On Portal If we select "Category" -- "Strategic" -- > it should populates "Type" values are "Project" and "Enhancement". 2. On Portal If we select "Category" -- "operational" -- > it s...
Hello, I know we can send an email and text message to users when there is a new incident assigned to their group. I am wondering if there is also a way to call the users from ServiceNow when there is a new incident?Do we need to do any set-up, have ...
