I'm looking to alter the CAB Workbench Calendar to not display 'Cancelled' meetings. We found a workaround where we could create a business rule to remove the Planned start/end date when the state changes to 'Cancelled' but I was a bit stumped since ...
Hi I need to create a report to show User ID, User Name, Email, Department etc for specific assignment group. But couldn't find the best way to create it. Appreciate your kind advice and assist BR
Hi Everyone,We recently built out our Release Management process in ServiceNow and I've been having some issues with a related list that was built for me. At first, our release_v2_admin folks had no "New" or "Edit" buttons. I eventually tracked i...
Hello Experts how to add different workflow in a workflow? I have seen this below workflow activity with in a workflow but not able to find one under the core tab(core activities).....? Is i am missing anything or can you please help me with the n...
In Service Portal when you save your cart as a bundle. Where is this information stored? I can't find any table or such where these bundles are stored for me.I'm trying to figure out if I can copy an existing bundle I've created to another user. Is t...
How to add date filter in REST API query without java script call. I am trying to filter incidents records based on a date in REST API query. Is it possible to add filter condition on date fields without the javascript call
My understanding is that any users added to an incident's watchlist should receive copies of all notifications subsequently generated for said incident - this isn't working on our instance, could someone please confirm it is supposed to work this way...
Users want to be able to create checklists and checklist templates that have hyperlinks to knowledge articles, intranet, etc. How can I accomplish this? I provided a workaround to type (or copy and paste) the hyperlink and right-click it and use Go t...
Is there way we cold raise a change request from portal view and create a workflow where once the state of the RFC raised changes then multiple Requests should be created.
In creating a new hardware record, i want to auto populate ''Department'' and ''Location'' fields when ''assigned to'' is not empty. Basically, i need the Department and Location field to have the same information from the user profile in the ''assi...
I have created 2 Service Catalog Items (New Hire & Termination). In order to make this visible to selected group of users, i have created User Criteria "onboarding/offboarding persmission" and added selected users in this criteria and it is working f...
I want to change the priority lookup for Incidents. I know how to do this on the Priority Data Lookup table/form. The issue is I need to add values to Impact and Urgency; and for some reason I am not able to do this. When I go to the form to modify ...
How to reduce the width of bars in bar graph in reports.
I am currently working on creating a transform map that will process advanced shipping notices for software licenses being purchased. The vendor emails a spreadsheet with the information in the local currency based on where it was purchased. The co...
Hi all, I am facing an issue in which for certain incidents, when they are resolved, the response SLA completes, BUT the Resolution SLA does not complete, i.e. is still on 'In progress' stage. On checking the Resolution SLA timeline of the incident, ...