Resolved! Field typeahead configuration
On the Incident form, when I start to type in the name of a Caller, the system brings up a list of users showing the name and email. Where is this list of fields (name + email) configured?
Forum Posts
How to call dynamic query in the UI Page refernce field
Hi Everyone, I have been creating an ui page where I am trying to select a change related to an incident and I am setting that change value in the incident form's caused by field. -How can I pass the dynamic query in the ui page ? -How to get the sy...
HTML field is not displaying the box in the form
We have HTML type field, but its just showing the field name not HTML box as shown in below. kindly someone help here
Visual Task Board (VTB) not displaying
I exported a VTB from DEV to QA, and when I went to check for the Board under the "Visual Task Boards" module in the left Navigator, the said board could not be found. But when I check the list of the boards in the QA instance via "vtb_board.list" in...
How to auto populate CI location when a CI is populated through inbound email action
Hi All, The requirement is to auto populate CI location when a CI is populated through inbound email action i am able to populate the CI name in the field 'configuration item' but how to populate the CI's location in the location field when CI is p...
Duration field 1 day = 8 hours
Hi Community We got the requirement from our Development Team to have new duration field added. Until there no Problem. The point is that they want 1 day = 8 hoursie: when a user enter 10 hours, SNOW display that as 1 day and 2 hours. But also that...
Resolved! How to populate GlideList values as text in string field?
How can we get text from glidelist and populate that in the string field? Is it possible through GlideAjax and script include? If Yes, Please suggest me the solution.
Cancellation of Flow Designer
Can we cancel the running flow designer from background ? Like whenever the catalog request is deleted we have to cancel the flow designer.
Pasting images to the additional comments field
Hi! My company is moving away from JIRA and implementing ServiceNow. A feature we used widely in JIRA was our ability to copy and paste images into the JIRA comments fields, which in part went out to the end-user in the form of an email along with a...
Currency Script Calculation Woes
I'm currently doing a customization on the request items table that is making me pull out my hair. What I need to do is create a "Total Cost" field on the requested items table such that the field takes the price of the item, and multiplies that to g...
Resolved! I was not able to use "Filtered list" in menu item
I was not able to use "Filtered List" in the menu item..I am getting the error like below screeshot..
Resolved! How to set delay in scheduled job for every run?
Hi, I am using a scheduled job in which I am getting the records from a table and performing action on every record in while loop. Now I want to set some delay for every iteration in while loop, how to achieve it? var csa = new GlideRecord('cmdb_ci_c...
Hide UI Action buttons based on choice field
Hi, My requirement: I have created choice field with choice1,choice2,choice3,choice4. i have a ui actions 1. manager approval, 2. justify If i select choice1 or choice2 visible manger approval ui action or if select other options i need visible justi...
Find all indidents that was assigned to a que at some point
Hello, I have a reporting problem. I want to know all the tickets that originated from a particular queue. I can pull a report for a primitive condition of "contact type" but still the numbers would change if someone tinkers with it. For this pr...
Resolved! Wait for condition in scheduled job script.
Hi, I am using a schedule job, where I am querying the records from a table and doing some action for the retrieved records. Now I want to have delay between each record to get that action done (one after the other after few seconds). Could anybody h...
