Hi all, On every problem form we have a "Knowledge" box that can be checked. When you check this box and the Problem is closed, a Knowledge Article should be created in the background. However, nothing happens; no Article is created, we don't see act...
Hi, I need to clone a service portal from another SN instance, meaning that my clone needs to be the exact same as the one I need to reproduce. I need to have the same theme, the same widgets, the same pages, the same "block" to get to the articles, ...
Hi Everyone, I'm trying to get the attachment file name in a ticket, and write the file name into the worknote area. I write my code as below. I can file the attachment recoed,but don't know how to get the file name in that record.Hope someone can he...
Hello @Ankur Bawiskar In Servicenow logs, we are getting this below Error; Cannot read property "0" from undefined: com.glide.rest.domain.ServiceException: Cannot read property "0" from undefined: com.glide.rest.service.custom.CustomServiceException...
Hi All, I am facing Duplicate issues in Additional Comments field. When i update a comment from Incident to Case, it displays 2 comments in Incident form and displays 1 comment in Case form. Also, when i update a comment from Case to Incident, it dis...
Hi, Can anyone show how to force the record data into the Update set? Regards Suman P.
i just want the answers be like liberal and in most understandable way of , what is before, after, display , async business rule?
Hi folks,I'm trying to find out if i can restrict user access to a specific choice on a dropdown field based on role.As part of my Change form, there is s section for close code (u_close_code) which is a preset number of selections. I need to restr...
Is there a way to update the 'Update Time' field in 'sys_history_line' table with a past date? I have been trying to perform the same action , in order to produce some test data for my Schedule Job. But when I try to update the specific record with t...
Hi all, I'm trying to find a solution to track the movement of assets between sites in our organisation. I know ServiceNow has the transfer order functionality but I'm struggling to find something with a good user experience. It appears that whilst ...
Hello, I have an extended task table called "Branch Visits" and a form within it that is used for managing a technician's routine branch visit. What I am looking to accomplish is to automatically generate a pre-defined checklist that appears on the...
We want to stop ordinary users from managing CI relatiosnhips. Can we hide the + button? Depending on role?
Hi all, I'm busy working on a requirement for cross-domain approvals; the approvals for this change process require approval to be sought from several different domains that essentially move up and down the domain hierachy chain. We are using domai...
In Kingston, I am trying to migrate several catalog items from the old CMS catalog to the Service Portal Catalog. I have noticed that the variable's width does not appear to be applied in the service portal catalog items. Variables that should only b...
Hello All, There is a requirement to copy the attachment from RITM to Catalog Task using workflow. I could see more community answer to do that using after Business Rule in task form, but I have been asked to do that using workflow. I tried replicat...
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