Picture as a link - Service Catalog
Hi All, I have to place a picture in the catalog item. Clicking on that should redirect to another page. Please let me know how to achieve this? Thanks in advance, Vinu
Forum Posts
what is the name and where I can find these backend name?
Hi I am writing client script when I will click on save or update button then particular field on form should be hide and when I will click on the close task button then that particular field should be visible and mandatory and after selecting that f...
Resolved! allow only integer in a variable
I have a wizard that has several variables that should only allow the user to enter numeric values. How I do enforce that in a wizard client script?
Resolved! Accept Risk Button in problem form
Hi All, Can any one tell me what is actual use of Accept Risk Button in problem form and when it is required. and also suggest me any relevant and easy to understand document for complete out of box problem management and change management for freshe...
Resolved! get user_name from List Collector (sys_user) and put user+user_name into hidden variable
I have a catalog item with a list collector that gathers multiple users. When that variable comes through on the ritm/task, it's just a list of names. What is desired is for their user_name to also appear. However, I don't want a separate field on th...
Resolved! Record Producer Variables Best Practices
All, Like most of you, our portal has several record producers that generate incident tickets around typical issues such as login issues, hardware break/fix, and software faults. Also, like most of you, the record producers have a few lines of scri...
How to set field(catalog variable) value on requested item using client script
Hi All,We have one catalog variable type (select box). available choices are yes/nodefault value is empty.we are trying for particular condition , field value should be set to "No" and read only on requested item label.so we are using on load client ...
Resolved! Missing snc_internal and snc_external roles
I'm working on our Service Portal and have a custom widget that I'm trying to add snc_internal and snc_external roles to. However, I just noticed that those roles no longer exist in any of our instances as an option and the weird thing is I have many...
Resolved! Requested Items and My Approval Tasks List View to show Catalog Variable fields
We have got a requirement where the users would like to see the catalog variables in the list view of Requested items and also in the list view of My Approvals. Any guidance/ suggestions on how this could be achieved?
Resolved! Pass Order Guide Variables to Catalog Task Without Showing in in each Catalog item in Order Guide
I've created a new hire order guide with the several variables I'd like to share across all included catalog items. Common info I'd like to have on all catalog tasks: Supervisor/First Name/Last Name/Shift/Title/Department/EmployeeID Catalog items: ...
How to grant Access to view Survey results of a particular survey
As an admin, i create a survey for a department, but I want that department admin to view results of the survey that was created for that particular department. I have checked with HI but they said this needs to be logged as an enhancement. This will...
Resolved! Auto assessment business rule
Any one can explain "Auto assessment business rule" functionality and what that sys id indicates?
Extract values from attachments and create records in Custom table
Hi All, We have an requirement from our team to create records in custom table. Vendors would like to create tickets in SNOW who do not have access to the portal, hence we proposed creation of records through email. However they would like to attachm...
Is there a table built for US States and Canadian provinces?
I am looking to add a State field to a field - I have the City and Zip field as these are just strings but I was hoping to use a choice based field for the State or Province. Is there a table in ServiceNow where this is kept or do you have a reso...
Get user location with getUser
Hi, How can i get the location of the login user with getUser and get the location? Can it be simple to add to a condition script? I need the condition like, if get user location is Peru Thanks in advance, Joao.
