Resolved! how to find user manager?
how to find user manager?
Forum Posts
Using same Categories & Sub-categories for Incidents and Service Requests
Ok, am I way out in left field here...? Coming from other ITSM platforms, SN seems to have a different take on SR's vs Incidents. I understand the ITIL definition of both, but to the more I dig into SN, the more it seems like the SC is more about It...
Create Req/Ritm through Inbound action email
I have created a catalog item and attached it to a workflow. I am trying to create a Req/Ritm by inbound email action. The inbound rule is creating a ticket but there is no associated Request or Task SLA. Below is the code. What am I missing? cre...
how to add "Add/Remove Multiple" button on glide list ? (for New record)
Hi All, "Add/Remove Multiple" button is visible only for existing records.Is it possible to add this button for new record as well ? For existing record: New record:- Is there any attribute which we can add to "Add/Remove Multiple" button for gl...
Resolved! Workflow Approval script
HI All, My requirement is to push opened by "Director" approval for a catalog item. So here what i want to do is to check opened by manager title if his title is manager skip then again check for his manager if title is Director than ask for appro...
Resolved! How to make Risk Assessment fields Read-Only?
Hello Everyone! My requirement is to make the Risk Assessment fields read only when the change request state is Authorize, Waiting to Deploy, In Progress, Review, and Closed. The Risk Assessment should be editable in Draft and Assess which it is alre...
How to do "Only assignment group members can edit the respective incident. For all other users incident should be readonly. please explain me step by step process
Hi, How to do "Only assignment group members can edit the respective incident. For all other users incident should be readonly. please explain me step by step process. Regards,
When making a report, how do I dot-walk to all parent table fields?
I'm experiencing some strange behavior. I have 2 tables (both extended from the Task table.Table 1) RequirementTable 2) Requirement TasksTable 1 is the parent of Table 2 and I am currently making a report on Table 2 (Requirement Tasks). I want to a...
Update Set created in wrong application - how do I move it?
Hi folks, I've created an Update Set in TEST, created some catalogue items and noticed later that I had created them in the incorrect application. How do I move the update set I've created into a different application so that I don't have to re-do m...
Resolved! Send the data to Target table based on condition is Transform Map Run Script
HI All, Could you please help me with below script. My requirement is that in table transform map I do have have one field called "Device type" and the data is for Device type is router, switch, firewall etc. So now my requirement is I would like to ...
Resolved! Catalog UI Policies not working on the Service Portal
I have a simple Catalog UI Policy (fields are hidden if a particular value is selected in a dropdown box) that is not working on the Service Portal. When the Requested Item is created the Catalog UI Policy works properly if an ITIL user triggers it. ...
How to Rename an Incident Category
I have been asked by leadership to rename one of our incident categories. I'm having a hard time figuring out how. Guidance will be appreciated . . . . .
Integration issue
Hi I am trying to integrate SAP Solution Manager with Service now. I am getting the issues below when testing the SOAP connection. java.net.ConnectException: Connection refused (Connection refused) when posting to link org.apache.commons.httpclient.C...
Few widgets are not visible to end users in service portal, however they are visible to admin users. How can i resolve this?
Few widgets are not visible to end users in service portal, however they are visible to admin users. How can i resolve this?
Template.Print font setting for comments_work_notes
I am attempting to create an email script that will set the font for comments and work notes from change requests in an email notification. The script below will add the comments but it will not set the font. Would really appreciate any assistance wi...