ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to add a second manager to a group?

I have a group in ServiceNow. I can add one manager but need to add a second manager to receive the alerts and be able to view the group tickets.

Renata9 by Tera Contributor
  • 1157 Views
  • 6 replies
  • 1 helpfuls

Getting Validation Failed when clicking validate task in ServiceNow Simulator. Same error message for all the task although all have been configured perfectly.

The validation has run into an error, please ensure you have set up the task exactly as instructed, these error details may help you see what is missing:ReferenceError: "x_snc_sim_client" is not defined.Have you carried out the task instructions? If ...

Sourab by Kilo Contributor
  • 1271 Views
  • 1 replies
  • 1 helpfuls

Resolved! List of Department not displaying when creating/editing user

Greetings!When I go an create a user or edit a user, I click on "Department" to search for a department to associate the user.However, this list turns out to be blank. This isn't correct as I definitely have Departments. It seems I can only associate...

screenshot1434598713@1X.png
mauricio23 by Mega Expert
  • 3046 Views
  • 13 replies
  • 0 helpfuls

Resolved! Trouble adding read access to sys_user_group for no role users

Hello- I have added an ACL for the sys_user_group to have read access to the table. I have a catalog item with a reference to this table to allow users to select the required support and approval group for a business application. I cannot get this to...

McGuire6799 by Tera Contributor
  • 3031 Views
  • 15 replies
  • 2 helpfuls

Resolved! ITSM Standard & ITSM Pro Mixed Licensing

Could anyone explain how ITSM Standard and ITSM Pro fulfiller licensing works please?  My query is can we have a mix of ITSM Standard & ITSM Pro fulfiller licenses?The reason I ask is that the majority of our current licensed fullfillers are IT suppo...

Resolved! Show UI action button based on logged in users assignment group

Hi, We have one Catalog request with three catalog tasks and UI action button "Close Task" on the catalog tasks.  Now the requirement is on the second catalog task, to show the "Close Task" UI action button only for some assignment group members and ...

find_real_file.png
Raghesh by Giga Expert
  • 1719 Views
  • 14 replies
  • 4 helpfuls

Resolved! Catalog Variable link (URL)

Is it possible to create a variable named "Application link" with the link itself (URL) given as part of a Catalog Item Variable please? This is because I was given a requirement and the above question is included as part of the Catalog Item Variable...

Austine by Tera Contributor
  • 2767 Views
  • 7 replies
  • 3 helpfuls

Email script for email subject

Hello, Can we call email script into email notification subject? Can you please help me with this scenario.   Thank you. 

Sandy32 by Tera Contributor
  • 1171 Views
  • 4 replies
  • 0 helpfuls

Auto Populate category and sub category based on CMDB Class

based on configuration item selected on incident table it has to auto populate category and subcategory field. reference has to be (configuration item class based on which the category has to populate) example:  if configuration item class is 'printe...

Resolved! I have created a link "click here to reopen the incident" on Email script but it should be button not link on email. can any one help me.

I have created a link "click here to reopen the incident" on Email script but it should be button not link on email. can any one help me where i am missing the point in below script. (function runMailScript( /* GlideRecord */ current, /* TemplatePrin...

find_real_file.png
SP22 by Giga Sage
  • 1957 Views
  • 13 replies
  • 1 helpfuls