Resolved! How to hide bottom (UI Action ) button in form
How to hide bottom (UI Action ) button in form when we selected type as form button.
Forum Posts
Resolved! Dot walked field as a catalog item
Dear all, How to display a catalog item variable that auto-populates field value based on another field input? I am referring to dot walking here. E.g. Catalog item - X has two variables: User and Manager. Requirement: While the requester selects Use...
Resolved! Identify from a List collector the users with and without ITIL role and move them from another List Collector
Hi, In our Group Creation SC form, we have a "Group Member" List Collector1 variable(variable attribute: glide_list reference: user table) where user manually select the users from the list. OnSubmit or Onchange of Catalog, we need to identify which...
Resolved! How to translate confirm message from client script?
Hi Experts, We have a requirement to translate a confirm message from client script. confirm("You confirm that all information being submitted is accurate. If you are unsure select Cancel to return to editing, otherwise select OK.") I tried below way...
Which are the best practices for Groups structure setup in ServiceNow ?
I am working on the Naming Convention for Groups in a new ServiceNow instance in my company. About the Groups structure, which are the best practices to define: * Escalation level for a Group, (is this a field or attribute of a group?, should I defin...
LOCAL out of the box user accounts
Hi All, What is best practice for managing user accounts are used by the system ? At minimum, I need to change the password every 90 days per our company's policy. soap.guest bm.scheduler instance.sec.user ml_report.user sharedservice.worker ml.admin...
Resolved! what modules are we licensed for?
Is there somewhere I can check to see what SNOW modules we licensed? I need find out as soon as possible. Please
Enable preview option on catalog item under service catalog
In Service Catalog module under Self-Service Application, when a category is selected there will be a preview option available for each catalog item. How can we disable and enable the preview option. If it is a property can i know what it is please. ...
How to enable personalize list columns access for users with snc_read_only role
As an snc_read_only user, I would like to personalize the column list on any list screen. Can you please suggest on how it can be achieved.
We are running SLA's in our environment, how can I exclude an SLA from being attached to an incident ticket?
We are running SLA's in our environment, how can I exclude SLA's for attaching to certain Incident tickets?
Resolved! How do I use a Multi Row Variable Set values in Flow designer and write to a SC Task?
I need to use the values from a MRVS, from a RITM, in a Flow, to write the values to a Service Catalog Task. I have 4 MRVS with 2 variables each.
Importing knowledge articles using excel
I am trying to import knowledge articles using excel. However the article body text keeps getting cut off. How do I fix this.
Resolved! Convert Single Line Text variable to Integer
I have a Single Line Text Variable called "Base_Salary". I'm using a Regular Expression validation to make sure the format matches $000,000 ($ sign and comma are mandatory) Now I want to take this string and replace the $ sign and comma with "", the...
Resolved! Imported data is missing in the table
Hi All, I have imported data into a table 7 days ago. I see that data is missing now. Table has become empty. I understand that there will be schedule cleanup for import sets once in a wee. but that is to delete the import set information not the dat...
Resolved! Using RITM variables in workflow
I have an catalog item with various variables. Two of them are pulldowns of people in specific user groups. Let's call the first pulldown variable: user1 (user1 is in a group called "FirstGroup") Let's call the second pulldown variable user2. (us...
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