I have a large list of tickets that have breached SLA and I need to remove the breach. Instead of going into every record and changing to has breached = false I would like to be able to highlight all of them in list view and change from true to fals...
Hello - when I add an attachment on an incident form, it also adds the attachment to the additional comment field. Does anyone know if there is a way to add the attachment to the work note field instead? Thanks in advance.
Hey Everyone, Before asking question, let me set the scene: 3000+ active support groups for Incident ManagementMultiple departments, supported by hundreds of IT teams in different regions, time zones and working schedules Our Goal: Set up Incident Ma...
One of our departments here is doing a quality review on the tickets handled by an off-shore team. We are looking for best practices on how to manage the whole process in ServiceNow. I was leaning toward Visual task boards but the user is unable to...
I need to import some requested items data from a legacy system into ServiceNow so that we have a central place to store this data. I have the data in an excel spreadsheet and can format the data as I need. The data needs to just come over and be s...
Hi, i can see two errors y "System Log -> Node Log File Browser" what stop Staleness metric processor and the creation of Stale Tasks: 1st error: ------------- ****STALENESS time out. Exiting this processor run I think this is related with de system ...
Hi All, After Kingston patch 9 upgrade, somehow right click option is not working on Incident form. I have checked some client scripts and UI policies but could not find which one is exactly causing the issue. Can someone please advise to resolve t...
Hi Experts, want to set language field value according to logged in users language,on kb_knowledge form, e.g if logged in useres lang is English then it should be Englisg and if Spanish then it should be Spanish. Please help me out here, and tell...
Folks, looking forward for suggestions. Variable in catalog item has some value, onChange of the field value, i should get the value and then append % to same field and getting error "Out of stack space function. XXX
Any reason I can't use one form section with multiple forms? With all of the extended CMDB tables, I figure there are several sections that will be the same across multiple forms, and would be nice just to update that section once and have all forms ...
How I can Bypass Change Approval? Requirement: I have one user named “Change Master” when he/she click on “Close Change” (custom btn). Change automatically goes to “Closed” state.(bypass all the approvals) Any ideas would be greatly appreciated.
Hi Community, I'm struggling to find a way to make external sites open in a new browser window where we have used a link-button widget. I have tried using HTML code target="_blank" but cannot get this working. Does anybody know how to get this to op...
Hi All,We need to close all the tasks where short description of Task contain the string "Dupicate Change Task"Basically if the Tasks associated with the change are active and Short description = %Dupicate Change Task% then thease task should be cl...
Hi, I am trying to figure out what's the maximum length allowed on attachment name.One of our user tried to attach the .msg (email) file and she received an error for the "too long attachment name".... Does anyone know about this? Thanks for your i...
I have a requirement, I want to restrict user from deleting the record.how to achieve this requirement by DELETE ACL. Thanks, Amarjeet Pal