Hi, Fairly new to SN development so apologies if I'm missing something obvious. I'm wondering if it is possible to use the answer to a Risk Assessment question as the basis for a Risk Condition?What we have is a Risk Assessment used in our change pro...
I have a table that contains a "list" field (of users). I attempted to import records into this table via the Excel template and ran into a problem. While most fields of the table imported without issue, the list field was left blank. To keep it s...
Is there a way to re-assign multiple incident records? Both the Assigned To and Assignee would be changing and we would want the appropriate notifications to be triggered.
Hi All, I need to create a pop up message on submittal of a service catalog item. I'm using the following script and it does nothing. Please help! function onSubmit() {alert ("Please submit form 104333");}
Hello,Our company has Service Now, and we're looking at SIEM technologies like Q1 Labs, EIQ Networks, Arcsight, etc.To anyone's knowledge, is there a Logfile consolidation/SIEM product that has integration with Service Now outside of sending email?Th...
We are starting our journey to implement ITSM at Schneider Electric. I wanted to reach out to community to understand if there is any recommended template for gathering business requirements? Which will help us in the future to map it easily with Se...
Hi guys, on our CHG form we currently ask a yes/no question if there is to be 'Downtime?' - we want to change this so rather than asking yes/no, we ask 'Duration of downtime'? What is the best way (field type) to force consistency of answers. Ideally...
Hi all.I am trying to update the options available for one reference variable on a catalog item based upon the currently selected value in a second reference variable on the same form.Specifically, in Variable1 the user selects a type of phone to ord...
Hi Since Jakarta or Istanbul, there are some new Client Scripts available to check Start and End Dates against each other.Each Script uses the same function: validateStartDateBeforeEndDateWhere is this function? I can't find it in another onLoad Clie...
Hi all,So, i am looking to make the risk assessment mandatory before requesting for approval?What is the best way to do it? Please suggest ASAP.
Hello Folks, wondering if there is a way to find if a ticket is created in the business hours or not and set a flag based on the output. The requirement goes like this. Business Hours are 8 30am to 5 30pm. Incident is created between 8 30am and 5 3...
As per the documentation provided in below link ITIL users should be able to click on rota and schedule time off, however when I impersonate an ITIL user and try to click on it I do not see the button to schedule time off. Is this an expected behavio...
I need to modify a watch list field in order to allow to add users from fields in the form. I need the same functionality as in Workflow - Approval User, where the Users field allows you to select various references. That field has the following attr...
I am getting a error: Reference field value for u_location ignored: ZM02 even though my record is being updated with the correct value. Here "ZM02" is the unique value of location table. The value is present in the table also.
Team, Sorry I could not find any WIKI article on how to use 'Dependent Value' in defining a choice entry. Please note this is not at dictionary level . I am talking about the choice list that are configurable for a dropdown in sys_choice.list.