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Resolved! Contract Related Lists: CIs covered vs Contract CIs

Hello together, On the Service Contract table [ast_service], there are two Related Lists: Contracts used by  [ast_contract_instance] and Contract CIs [contract_rel_ci].  In Paris out of box  Service Contract Form, [ast_contract_instance]  is displaye...

Niclas by Giga Guru
  • 2581 Views
  • 2 replies
  • 2 helpfuls

Resolved! Install Status vs Hardware Status on Hardware CIs

I've got a simple question that doesn't seem to have a simple answer: should I have workers use [install_status] or [hardware_status] on my Hardware CIs? (i.e., those CIs that extend the [cmdb_ci_hardware] table)*To get the discussion started, I'll l...

Protection Policy in Script include for Scoped application

Hi, In an scoped application, Protection policy of a Script Include has been set to Read -Only by mistake and moved to Test instance, now I am not able to change the Protection Policy from Read-only to None in test instance  . Do anyone have idea ,ho...

Deepika48 by Mega Expert
  • 1743 Views
  • 3 replies
  • 1 helpfuls

Resolved! What is an Appliance

Hello, Can anyone tell me what exactly is an appliance. I have come across terms like windows appliance, SPP appliance, Security appliance etc What is windows appliance vs windows server. In which tables are these appliance stored in general.  

shank1 by Tera Expert
  • 4728 Views
  • 4 replies
  • 7 helpfuls

Allow requestor to close or resolve a request

Hi,  I have a requirement to allow a end-user (non-itil user) to closed or reopened a request before the request is "Closed Complete".  I think about add a new stage in my workflow ("Resolved") before "Closed Completed" and create a catalog task on t...

Alex275 by Tera Expert
  • 1795 Views
  • 2 replies
  • 1 helpfuls

Resolved! Where do I find the Survey Emojis?

This docs page below says that "Five emojis, similar to the Likert scale (very dissatisfied to very satisfied) are provided." Where do I get those? I looked in the images table and they aren't there. I tried downloading from an OOB survey by simply r...

Tony V by Kilo Sage
  • 6483 Views
  • 7 replies
  • 1 helpfuls

Resolved! How to add a comment/work_note using script on Service Portal

We are trying to put a button on ticket form of Service Portal that once clicked will add an additional comment or a work note to the current incident being viewed.We tried the following code on our if statement when the button is clicked but nothing...

JC S_ by Mega Guru
  • 26950 Views
  • 7 replies
  • 6 helpfuls

Resolved! Sorting a Multi Row Variable Set

I have a multi row variable set with three single line text variables: v_string1, v_string2, and v_string3.  The MRVS will be populated on the request form.  In the workflow, I would like a Run Script to sort the contents alphabetically, ascending, b...

Resolved! Edit button in related list not showing for some users

Hi, Users are unable to see the below Edit button. I have added read/write/delete ACL's to the table in question and added the role to the role list in UI action but still no luck. Is there something else that I am missing?  

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sndev1099 by Giga Expert
  • 2928 Views
  • 6 replies
  • 1 helpfuls

need to display user email id based on user reference filed

i have created one catalog item under that created two variable   1. add user its referring to sys_user table 2. email id -string name -need to auto populate based on selected user.   actually my requirement is to show instead of name I want to show ...

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praveen50 by Tera Contributor
  • 3208 Views
  • 8 replies
  • 0 helpfuls