Hello All, 2 variables (List collector and single line text) is not visible in the Requested item. These variables are after a "Custom with Label" variable type which has a macro.This has an onLoad client script. I see that the visibility is not set ...
Hi all, I am quite new to Service Now reporting and I would like to report on the following. I would like a list of all calls assigned from group x to group y specifically. Group Y is our Service Desk. Group X is our 2nd line. I would like to see how...
Hello, everyone, I am working on a script that automatically consumes. It works fine when I use the Script - Background module, but when I use it in a workflow, I get a different result. Basically, in the workflow, it takes the consumable and puts it...
Hi All, I have a workflow running on HR payroll table . I want to set the "state" field to its previous value . How can I write in workflow . Below code i am using now, its seems not working current.state = workflow.scratchpad.state;current.update()...
The property "glide.entry.page.script" has value as "new CMSEntryPage().getEntryPage()" I checked the script include "CMSEntryPage". But it has a code which I am not able to understand. what does this code means? <CMSEntryPage> var CMSEntryPage = C...
Change would like 'Required Approvals' to be added to a CMR automatically, based on the 'Change Approval Group' attribute on a CI (CI criteria: it is not Non-Operational) this would include CIs that are added to both the primary affected CI variable ...
Hi Team, I am facing this issue of getting an error message (Invalid value for 'requested for') while ordering a catalog item only for a single user having ITIL role.After ordering item, the request and requested item are generated with correct infor...
Hello experts! I have a UI Action which has both client and server side codes.. The client side calls a script include using GlideAjax and fetches 3 arrays from script include, which will be displayed in a 'confirm' dialog box on client. On click of ...
Hi, How, we can copy RITM attachments to Approval records using Flow designer? Thanks in Advance! Regards, Nagarjuna
Hello everyone! I have a form button called 'Close'. My requirement is as follows: When the button is clicked, the browser tab should be closed. What scripting should be done for this in the UI Action, can anyone help me with this please? Thanks in a...
Hello, We are looking to set up a automated process to add users to a specific group and remove them dynamically once or twice a day. Group membership criteria would be: Active = trueLocked Out = FalseEmployee Type = Internal or ExternalEmail Ends wi...
Hi everyone, Is there a way to hide the form/contextual side panel by default when a user opens Agent Workspace? We currently have Agent Assist, Attachment and Template options available for our users and Agent Assist always opens by default when ope...
Hi Gurus, I would like to reproduce in Agent Workplace what we have in the legacy UI. On the Incident form (legacy UI) we have an icon on Configuration item and Service fields to open the Dependency view of the CI. I assume that the equivalent in Age...
Hi All, Need get all the filed values to child incident from parent incident. Child incidents also having child incidents, update field value only to child incidents under direct parent incident(parent-->child)not to child incidents which are under c...
So I have a Catalog Item that has about 16 catalog tasks. They want the tasks to all generate at once, but don't want the RITM/Request to go to Stage of Completed and State of Closed Complete until ALL tasks are completed. As it works now, if they co...
