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Resolved! Normal change request process flow is skipping the "Assess" and "Authorize" stage and moving to "Scheduled" upon requesting for approval

Description: When a normal Change request is submitted, the change state on the process flow, should show as "New" Assess. When approval further is requested (Technical Approval), state then skips "Assess" and "Authorize and jumps to "Scheduled" on t...

Paul26 by Tera Contributor
  • 2701 Views
  • 4 replies
  • 0 helpfuls

Resolved! Is it possible to cuztomize the CSS of catalog item form?

Hello All, Is it possible to cuztomize the css of catalog item form? For example - changing the color of field border:   With the use of the chrome developer tool I determined that the 'form-control' bootstrap class is responsible for the border, bu...

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Magda13 by Tera Contributor
  • 2100 Views
  • 3 replies
  • 2 helpfuls

Resolved! Field present on form

Hi Team,How to know whether a field exists on form or notFor ex: I want to know whether field A present on form or not, if present then go ahead and perform validations. if field not exists on form then don't perform any validations.Appreciate your i...

Lohith by Giga Expert
  • 6523 Views
  • 6 replies
  • 6 helpfuls

Resolved! Servicenow ITSM Certification

Hi Experts, I am new in servicenow and exploring the opportunity to learn servicenow ITSM including certification on same. As per my analysis i need below three certifications for ITSM in sequence. 1. Servicenow Admin 2. Servicenow ITSM fundamental. ...

Ritesh2 by Kilo Contributor
  • 2124 Views
  • 4 replies
  • 2 helpfuls

Resolved! Adding Recent Worknotes to @mention Notification

I have a request from my Users to add recent Worknotes () to the Activity Stream @Mention Email notification. I tried pasting "" to the bottom of the notification. But that doesn't work. From what I've read, it sounds like I might need to include tha...

Resolved! setting reference field value

Hi All, I have a small query . I have one configuration item field for RITM and TASK both which is referencing to cmdb_ci table .For one catalog item i want to display one configuration item . I tried run script in workflow with below  task.cmdb_ci="...

_bhishek by Tera Guru
  • 1403 Views
  • 6 replies
  • 2 helpfuls

Script include to get the list of assignment group

Hi, Need help on the script include to get list of assignment group for project task form. I need to filter the assignment group of Project task form to contain group type (support, Agile Team) OR group has role = pss_resource Currently, there is OOB...

Sandy42 by Tera Expert
  • 1865 Views
  • 4 replies
  • 0 helpfuls

Output of gs.log from Workflow Run Script

Hi I am trying to debug the follwoing code by trying to determine the location value. I have used a gs.log statement, however when I try to check the 'script log statements' and search for the string "ABCD" I don't find anything. Can you please advis...

Arijit6 by Kilo Contributor
  • 6677 Views
  • 7 replies
  • 4 helpfuls

Resolved! Multiple values store in one variable

Hi All, How i can store multiple values in one varible and join with comma , by current sys_id  i am getting two sysid  i want store two sys_id in one variable ?   in ui action var sys_id = current.sys_id;// getting two sys_id want to join in one var...

Resolved! did not create or update sc_req_item using current

We are having an issue where inbound emails are configured via an inbound action to create a request are throwing this error: 'did not create or update sc_req_item using current'. This was functioning before our upgrade to Quebec from Orlando. Here i...

Flow Designer - use "Variables" from current Catalog ITEM

Hey, we deploy currently in our company a Global Service Catalog wit more than 200 Items. I have currently the issue, that I need for each Catalog Item "static" Action for "Get Catalog Variables" So I need for all 200 Catalog Items 200 specific Flows...

Gabriel Ho by Tera Contributor
  • 3983 Views
  • 15 replies
  • 7 helpfuls

Incident SLA's not completing all the time

I am having a problem where some Incidents that are closed by the system are not completing their SLA records correctly. Not all of them, but some. When I manually close the Incident, then it completes the SLA record correctly, every time.  I run an ...

SD33 by Tera Contributor
  • 1459 Views
  • 8 replies
  • 0 helpfuls