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Resolved! How to disable mandatory fields

I have configured mandatory fields for our Change form through UI Policy.   I now need to configure a UI Action to cancel the change.   Upon choosing this Cancel menu option, we are currently prompted regarding the mandatory field requirements.   How...

kmathis by Kilo Contributor
  • 5754 Views
  • 5 replies
  • 5 helpfuls

Resolved! Pass array in GlideRecord query

Hello! I am trying to pass an array of values to addQuery, but I am not getting the desired output. Form a previous code snippet, I get an array of CI sys IDs (arrayCI, suppose), which is also correct. I have verified that. I have to pass this array ...

Resolved! How can we use indexOf for system property?

Type field is a list collector....so it consists more than one value....so in that I need to check whether the below sysid is there or not...so I have used indexof method.....it is perfectly working fine....but hardcoding sys id  is not a best practi...

Sathwik1 by Tera Expert
  • 2568 Views
  • 17 replies
  • 7 helpfuls

Resolved! Popular Items to be displayed based on selection

Hi All, I have this req: "I would like to be able to determine what catalog items are shown under popular items to ensure that users can easily find what they need." I have done below on "SC Category Page" widget by creating its clone. 1) Below HTML ...

Resolved! Create New change is not Working and Showing Blank White Page

Hi All, Hope you're doing well.I have been recently facing an issue with Create New Change which leads to a Blank White page.Going into All and then clicking on the New on the header works fine. This is only observed with Change Module. The URL it ha...

SanaPR by Giga Guru
  • 1578 Views
  • 5 replies
  • 1 helpfuls

Found a local update that is newer than this one

Hi everyone, I have moved an update set from dev to test, while performing preview it shows an error states "Found a local update that is newer than this one" and i have found out the other update set which conflicts mine when i compared current vers...

suuriya by Tera Contributor
  • 1522 Views
  • 2 replies
  • 0 helpfuls

Resolved! Validate single line text variable on catalog item

Hi Team, I have single line text variable on the form. User have to enter only numbers starting with 00 always, if they enter alphanumeric values or alphabets then we should not allow user to submit request. Fox Example, if they enter 00asdf34 on the...

Gowtham29 by Tera Expert
  • 2874 Views
  • 4 replies
  • 5 helpfuls

Incident Close Notes and Code - where are they?

Hi All,I've been banging my head against the wall for the last few hours trying to figure this out.I've got a form for Incidents with a script (i think it's a default one) which shows the closure information fields hen the incident state is set to "c...

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tomcamish by Kilo Contributor
  • 5684 Views
  • 4 replies
  • 2 helpfuls

Resolved! Email Notification getting Triggered Twice

Hello All I have one Catalog Item. once all the approvals and Task getting finished, we use to send an email notification. The same email notification is getting triggered twice. we have email scripts, notification, event used for this process. Any H...

Amey3 by Giga Expert
  • 3082 Views
  • 11 replies
  • 7 helpfuls