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Resolved! current Assignment group members

I have requirement 'Current Assignment group members, plus problem management team and Submitter should be able to cancel problem. User other than those should not be able to cancel the ticket. I have implemented for submitter and Problem Management ...

Kavita1 by Giga Contributor
  • 2056 Views
  • 6 replies
  • 1 helpfuls

How to get contains search without using * in service portal

Hi All, I have reference field on portal. On searching, i want the search to be like a contains search but i do not want to use * for the search, i changed the glide.ui.ref_ac.startswith to false. But it is not working, i tried glide.ui.goto_use_cont...

ginia dey1 by Giga Contributor
  • 2583 Views
  • 5 replies
  • 0 helpfuls

Purpose of SCCM Last run datetime

I need some help understanding how the 'Use last run datetime' option works within the SCCM 2012 v2 Computer Identity Data Source for SCCM imports. We have the following values set: Use last run datetime: enabled Last run datetime: '2018-10-06 01:33:...

Import external data into the Choice Table

I am attempting to load data to the CHOICE table so I can populate one of my drop down fields on my Incident Form. Everything works except the 'Create Excel Template' does not have the Table column(See SS1). When I import, the Table is blank and I ha...

find_real_file.png find_real_file.png find_real_file.png
Weargle by Kilo Explorer
  • 4540 Views
  • 3 replies
  • 5 helpfuls

Resolved! Automatically Consuming a Consumable?

Hi, I'm trying to figure out a way to add a RunScript to a workflow (or another option) that allows for consumables to automatically be consumed. We use a form that goes through a workflow. I'm using this code that someone was very nice to upload on ...

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CJB by Tera Expert
  • 5254 Views
  • 32 replies
  • 13 helpfuls

Parsing .eml/.msg email attachments

Hi all, So it's been asked, and answered, whether or not we can parse email attachments that are CSV or Excel file formats. However, we have a business requirement to instead parse .eml or .msg email attachments. The general purpose of this is to par...

geoffluk by Tera Contributor
  • 2798 Views
  • 9 replies
  • 2 helpfuls

execution order of ritm in a order guide

hi all, i wan to control the execution stages of requested items in service catalog via flow design? can anyone help me. like first will be id creation. after the sctask is set to close complete then laptop request should show , after laptop sctask i...

RC12 by Tera Contributor
  • 1381 Views
  • 5 replies
  • 3 helpfuls

Resolved! Do not cancel Change Tasks when setting Change to Review state

Hi everybody, I would like to change the OOTB behavior that the change tasks are cancelled when a change is set to Review. Can anybody tell me which mechanism (Business Rule or anything) I have to modify? Actually I was not able to find it. Many than...

Sven Lieback by Tera Contributor
  • 2311 Views
  • 4 replies
  • 5 helpfuls