How I can Bypass Change Approval? Requirement: I have one user named “Change Master” when he/she click on “Close Change” (custom btn). Change automatically goes to “Closed” state.(bypass all the approvals) Any ideas would be greatly appreciated.
Hi Community, I'm struggling to find a way to make external sites open in a new browser window where we have used a link-button widget. I have tried using HTML code target="_blank" but cannot get this working. Does anybody know how to get this to op...
Hi All,We need to close all the tasks where short description of Task contain the string "Dupicate Change Task"Basically if the Tasks associated with the change are active and Short description = %Dupicate Change Task% then thease task should be cl...
Hi, I am trying to figure out what's the maximum length allowed on attachment name.One of our user tried to attach the .msg (email) file and she received an error for the "too long attachment name".... Does anyone know about this? Thanks for your i...
I have a requirement, I want to restrict user from deleting the record.how to achieve this requirement by DELETE ACL. Thanks, Amarjeet Pal
i dont want to see the versions here, perviously there were no versions there. by mistake it got updated by me. then these versions are showing like this. i dont want to see this. there should be no versions.
Hello, I have created custom field u_on_hold_reminder. This field should be populated by current time + 14 days when On hold reason is Awaiting caller. I created client script which is calling script include to fulfill this. Script include: var Clien...
Hi I am new to Servicenow, Can you please help me on this How to trigger a business rule when date becomes current date ? Thanks, Navya
Hello All, I have an issue with using system property in module arguments. Module link type is URL and argument is: kb_feedback_list.do?sysparm_query=article.cmdb_ciINjavascript:new ScriptName().getServices(gs.getUserID()); This script include is cl...
When you have more than one incident about the same issue, either logged by the same people or different people is Parent/child the best approach? If so how when reporting do you not end up with a duplicate view - picture attached. The first ticket i...
We got the request to mark certain customer (companies) as being in hyper-care (special additional attention is needed for this customer). The idea is that engineer see it easily when managing an incident for that customer. Is there an OoB functional...
I see that the out of box customizations, lets say, business rules for example have a replace on upgrade field set to false as default value. Should it not be true by default considering that i have not made any changes to business rules??
We are starting to use the VTB pretty heavily in our organization. Normal use with that tool allows you to click on a user or a tag and it will filter out results and only show you task board items that meet that criteria. I would like to have th...
Good morning, I have been tasked with putting the incident comments and work notes onto the incident task notification email. I found a script that I believe can be modified for the task, but I thought I'd see if there was a better solution out there...
I am trying to filter my Request Items view to NOT show items that have been approved. However, if I set the condition Approval != Approved, I am still seeing items that have been approved. I tried to filter based on Stage, but the only option I ha...
