email.origemail vs email.from
May i know what is the difference between email.origemail and email. from inbound actions?
Forum Posts
Resolved! How do I add "STARTS WITH" condition on REST API URL?
Hello We are on Jakarta. For example, I need to filter some assignment groups that starts with the name "ABCDE". How do I pass this variable into URL? What syntax I can use? Please advise. Thanks, Rajan https://xxx.service-now.com/api/now/table/cha...
Why Meta Tags or Keywords in the Record Producer not getting recorded in the Update Set ?
I wanted to update few meta tags or search keyword for an Service Catalog Item via Record Producer and capture updates in an Update set, looks like all the changes with respective to meta tags on the Record Producer are NOT recorded/captured in an Up...
Resolved! If loggedin user is not member in the group then info message to select in Assign to
If logged in User is not a member in Assignment group then popup " logged in user not member in that group" upto this script working fine, at the same time, i would like to popup message" select in Assign to", in case if assign to is not empty then c...
How to see Which all Scheduled jobs are running and which all jobs failed ? Basically need to see current status for running jobs.
How to see Which all Scheduled jobs are running and which all jobs failed ? Basically need to see current status for running jobs.
Resolved! How to send notification when due date reached
Hi, here i have one typical task that is send notification when Due date and time reached Ex: in incident table i have 5 incidents first ---> due date 26-04-2018 16:00:00 send notification exact at 26-04-2018 16:00:00 second--->due date 26-...
Resolved! Out of the Box reports for Configuration Management?
How to do the Version Control for Configuration Items? Also, what reports are available out of the Box for Configuration Management?
Widget for creating Standard Changes in Service Portal
Hello,We are working on making some Standard Changes available through the Service Portal. I noted a couple of issues in the widgets, the one for Proposing a New Template, as well as the actual Standard Change. For this question, I will focus just on...
Resolved! How can I deactivate a Service Item so it can not be used to log Incidents anymore?
I have identified a very generic Service Item that is being used in place of better targeted services, I wish to disable / deactivate/ hide but not just delete as this could orphan the currently logged tickets(I think?) Is there a way to hide this se...
Business rule for closing tickets
I need to create a business rule that auto closes tickets based on specific short descriptions. I am currently running the following rule. I want this rule to Automatically close with no interaction from our technicians. Every time the rule ru...
Resolved! how to enable Benchmark?
How do you opt into Benchmark? I can see there's a user account in my instance and it's currently active. Also how do you configure who receive the benchmark data, there's currently no notification setup for this?
How to get Change Management back to OOTB after several changes
Hello, What is the best way to reset Change Management back to OOTB? We made several changes to some of the forms that were deemed to be too complicated and our MT is wanting to go back to OOTB. All of the changes were captured in Update Sets but whe...
Resolved! Work notes field missing on RITM and Catalog TASK for one user
Hi Community,We have one itil user who does not have a work notes field on RITM and catalog TASKs forms. She is able to see the field on the Incident form.It's really strange. The post button is visible, but the entry field is missing. The user does...
Resolved! Custom user field vs OOTB
Hey folks this is a very broad question but I was wondering if there is any best practice documentation on adding custom user fields to a table? There are many tables in ServiceNow that are used by multiple modules and we have a need to add some add...
Resolved! "No Preview Available" - How to allow approvers to view the formatted requested item?
I have created a catalog item that is fairly complex with quite a few fields (variables) on it.Currently, when our approvers click the link to view the service catalog request and all of the requested items, they cannot open up the requested item to ...
