What is the best way to put dashboards on large screen for service desk stats?
What is the best way of putting a large display of a dashboard of live stats for service desk on a TV for everyone to view on a SD
Forum Posts
Resolved! Removing a CI Relationship
I have begun building out our infrastructure CI relationships. I discovered I linked one device as a parent when it should have been a child. How can I delete or modify this CI relationship? When I try to delete it from the relationship editor, I ...
Resolved! Report on Incident Template ?
Hi,We have Incident templates that we use in ITSM (Eureka). Does anybody know a way on how I can report on how many Incident templates have been used ?Thanks
Resolved! How to change state of problem record to closed when it is not resolved state?
I would like to change state to close when I get solution in the middle of supporting problem without worrying the state and processing state model. Therefore I created the UI Action for changing state to closed.But I get the error message and state ...
canread(userid of a particular user
Hi Everyony, I am writing a fixscript to check a particular user has canread access to HRProfile table. var user = new GlideRecord('sys_user');user.addQuery('user_name','TestACL1');user.query();var sysid = '';if(user.next()) { sysid = user.sys_id; }g...
How do I make a catalog item variable (type = URL) unlocked (always visible) in the Service Portal?
I have a catalog item in the Service Portal that has a variable with type = URL. The URL defaults to locked. I want it to always be unlocked, so the users never have to click to unlock it. I was able to do this in the native ui. But in the Service...
Resolved! Add Related list to Form Section
Hi Team, I have created custom related for Incident form. I want to add related list next to Notes tab in incident form. Is it possible to add the same. Please find attached screenshot. Thanks
SLA's should be reset if the priority of the incident is changed. The previous SLA should be cancelled and new SLA as per priority should be attached to the incident?
SLA's should be reset if the priority of the incident is changed. The previous SLA should be cancelled and new SLA as per priority should be attached to the incident?
Resolved! Agent Workspace Reference Field Search Not Functioning
Hi, There appears to be a very strange issue with one of our customer's agents that I'm having a lot of trouble being able to figure out. On agent workspace, when they try to enter a business service, they're not seeing any options coming up when th...
Resolved! Prompt Box
Hello Team,Got a challenge early in the morning. Hope you guys can help out.- We have created a button called "Update Ticket" in a form called New Call (u_new_call).- The new call form will take a few details from service desk and they will choose if...
Resolved! How to auto populate assignment group based on a custom choices field
I want the assignment group auto populate based on the choices selection. I have a custom choice field and once I select from the choice i want a particular assignment group to auto populate. I need it to populate before I submit the form. example: M...
Resolved! UI Page checkbox help
I have created an UI Action to Call UI Page which renders a popup shows Task CI associated with the change record and checkbox to each record . I want to get the sys_id / values whichever is checked in the popup ui page when i click on OK dialog butt...
Resolved! How to properly link a Problem to the Change Request that resolves it?
Sorry if this has been asked and answered before or is an obvious one. But these aren't my areas of expertise. I'm attempting to document best-practice for out-of-the-box Quebec. I'm trying to simulate the scenario where a Problem has already been id...
Can we hide attachment icon on the portal when the state is closed?
I am trying to hide adding attachments to the portal when the ticket state is closed, has anyone implemented this. I have searched the community and see there are solutions for hiding the button completely. I would like to do it only in a closed sta...
how to get the label names of checkbox (checked )
Hi Team, Req: In list of checkboxes need to get names of checkboxes wich are checked. function onSubmit() { //Type appropriate comment here, and begin script below var one = g_form.getValue('one'); var two = g_form.getValue('two'); var three = g_form...
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