How create duplicate ci report
How to add duplicate CI's in report Kindly help with that
Forum Posts
Auto Populating CAB Workbench Agenda
Good Afternoon, I am looking to auto populate our CAB agenda with change records that have been for CAB approval. Can someone please advise the steps to do this? I know how to manually add Change records into the CAB agenda... - Navigate to Change in...
Resolved! Report of all RITMs and their associated tasks
Hello, I am looking to create a report or dashboard of all the opened RITM against our assignment group with their associated tasks. Everything I few posts I have read indicate this cannot be done and I can create the opposite report (tasks and assoc...
Linking Incidents to Knowledge Articles
Hi folks, I'm new to ServiceNow and have what I'm hoping is a simple question. In my reporting I can see that Incidents are being linked to Knowledge Articles: And if I look at one of those Incidents I can see that KB0012400 is linked as a Related R...
Resolved! Allow end users to add comments on RITM when requested for others
Hello All, I wanted to allow end users to comment on RITM in service portal when they requested for someone else. I tried creating a write ACL on sc_req_item table and additional comments and added condition as requested by as dynamic me or opened by...
How to troubleshoot REST API ?
How to troubleshoot the REST API? Thanks Ram
Resolved! onLoad Catalog Client Script - Populate Variables
I'm trying to write an OnLoad Client Script for a catalog item. On the form we have two reference fields to the sys_user table. One is called Requestor (u_requestor) and the other is On Behalf Of (mrb_on_behalf_of) - this field can be used if someone...
Hi, Work notes is getting updated twice when state changes
Hi, Story worknotes is getting updated twice when state changes. Please suggest on how to debug this.
how to convert a word document attachment to pdf attachement and send as email notification
how to convert a word document attachment to pdf attachement and send as email notification
Resolved! Response SLA keep on triggering when the condition met
Hello All, I have create Response SLA based group type and condition as below. Stop condition When an incident assigned to AMS team,SLA will start and they make it to inprogress SLA will complete but the issue if the incident assign to again to AM...
Resolved! Email notification
When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?
Resolved! Virtual Agent topic hide from picker
Hi, In Virtual Agent I do not want to show a number of topics in the Topic Picker on the portal. I have added the condition (function execute() { return false; })() (function execute() { return false; })() to the properties as mentioned in previou...
How to Create Alert / pop up window in service portal ?
Hello All, I have a widget which takes user name as one input and user id as an another input I have a requirement where i need to show a "pop up / alert " when the user name field and the user id field matches . I have done the required validation ...
Resolved! Assigned to > No records to display
Hi, I'm trying to solve an issue for one of our customers. I'm stuck and need some advice When an itil-type group is chosen as Assignment group there is no records to display in Assigned to. The group contains several itil users and type (sys_user_g...
Resolved! Adding filter to the "Data Table from Instance Definition" widget
How can we add filtering capability on the "Data Table from Instance Definition" widget, so that we can filter on the displayed columns? Thanks Arnab
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