Hi in problem form there is a UI action called "Mark duplicate". It is used to cancel the current ticket when there is already a similar kind of problem ticket. When we click that button the state is moved to "Closed" state. Here we got the requirem...
Hi, I have a decimal field Payback period but it does not show decimal value. 19350/252 = 77.4 but it shows only 77. Client script for that is, Thanks, Vaishnavi
while executing the below, I am not getting the length of list. var inc = new GlideRecord('incident');inc.addActiveQuery();inc.query();inc.next();var list = inc.getElements()gs.print(list.length); showing output: undefined why? please explain..
I see there is a base report called "Incidents Not Updated for 7 Days", however, I am interested in creating a report on Incidents where there have been no additional comments or work notes in the last 7 days". Any ideas on how to go about creating t...
hi all, I wanted to know the difference between m2m table and relationship table since i am getting confused because both can be used to make related lists then what is the difference? Thank you
I am using a onChange client script to clear out values or change values in other fields on the form. I am struggling with how to get the display value of a referenced field if possible. the her_assignment_group is a reference to the Group table. T...
Hi All, I have created a new Announcement and entered summary into it. But the complete announcement is not shown until it is expanded. How to make the complete announcement visible on load itself. Thanks
Please help with step by step instructions to follow for this question. Configure surveys As an Incident Manager, I would like to send user satisfaction surveys for every closed incident to assess how well the users feel their issues were ad...
few users are archiving the records and i wanted to remove the option to the users Archive record. i want to know, which role should be removed to users that they can not access Archive record option there in incident list view
Hello, My team and I are in the process of redesigning some self-service items. We're finding that our users are submitting incidents for items that should be requests, we're also finding that we don't gather enough data from the user. We're particu...
I need to allow some users to be able to create and manage their own update sets.I have some people who want to be able to create forms, workflows and edit the dictionary. They need to capture all of their work in an update set.There is no OOTB role ...
Please note that I have one SLA. Start Condition: Pause Condition : Stop Condition : Issue : Once i will resolved the case then again open the case, a new sla will be attached and existing sla will be cancelled. But the actual elapsed time of ...
Hi all, i have a requirement to provide non-itil users to provide read only access to the incident form fields and edit access for comments, work notes, worknotes list, watchlist etc., Please help me with the best way to acheive this. Do we need to...
Hi, I have configured SLA on sc_req_item table for one of our Service Request Item. When this request is logged automatically a Task is created and assigned to Assignment group. Now the challenge is I can't find an option to pause the SLA when assign...
Hi, Assignment group field is updated in background script (PFB) , but value is not displaying in form as well as in list view. But if I tried to update assigned to field using similar script(d.assigned_to='XXXX') it works fine. I can use setDisplayV...
