Hi Team I have one of the incident status as "On Hold" in ServiceNow. I have an API script in Python which fetches all the incident from ServiceNow. How do I get the timestamp of when incident state is changed to "On Hold" like we have resolved_at. B...
Hi, can anyone explain to me what rules most viewed and most useful widgets are showing? is it showing on updated or created or any other criteria? I have removed the featured widget from the kb portal, I want to replace it with a new kb widget. ...
Hi, I have a requirement where i need to do a transform map for hardware model table to update model categories field. since model categories is a list field in hardware model table iam not able to update the values. can anyone suggest me any idea ...
Hi All, I want to make two fields mandatory when user clicks on Close UI action, as one of the fields is Additional comments, I can't go with data policy, because if I give a condition like Make comments mandatory in close state, comments is mandator...
Hi, what is notification lead time in cab meetings? what is complete per-approved changes and how does it work?? what is auto add agenda decisions and how does it works? can you please explain with example? Thank you
Hi Expert, How to add/remove a column in the related list on Agent workspace? as we don't have gear icon in the list. But we have in the native UI. Thanks, Antony
Hello, We are trying to share all of the comments between all of the Request, Request Items, and Catalog Tasks, but keep running into issues. Here are the circumstances we are trying to cover:Comment Added to Request: Add Comment to all RITMs and TAS...
In our skipped updates during our Paris upgrade I ran into something called universal requests, but have only found limited documentation on it. Does anyone know exactly what it does and how much it changes things to enable the plugin?
Do servicenow provide ability to send encrypted email or document like outlook
Hello, I am wondering why the PTSK tasks from a free form board does not change from open to any other state even if the card is archived. There is also no option on the task to close it from the card view. If the same task is opened from the list vi...
Hello, Can anyone please help me on this below requirment. I have created a new state as Draft for change request.Created new ui action'submit request'.this button will be visible on all type change request like emergency standard and normal and the ...
In the release notes for Quebec, for Incident Management, this plugin is mentioned: ITSM CSDM Best Practice - Quebec (com.snc.best_practice.itsm_csdm.quebec). I have tried to activate on a PDI, but without luck. I even requested a completely new inst...
Hi everyone, good day! I am trying to translate the description part of a Catalog Item to a different language. Can someone teach me where and how will I do that? Thanks in advance.
Hi all, I've done data import many times using "load data" to upload csv files. sometimes I encounter this problem:after uploading showing successful, click "Loaded data", it gives a blank page with the error message below:"An invalid XML character (...
Hi Team, How to merge the multiple JSON key-value pair in the client-side script? Current Format: {"name1":"test1","name2":"test2"},{"name3":"test3","name4":"test4"} Expected Format: [{"name1":"test1","name2":"test2"},{"name3":"test3","name4"...
