How can I get the "Activity Stream @Mention Email" notification email to include the text of the @Mention?
Hello all,How can I get the "Activity Stream @Mention Email" notification email to include the text of the @Mention?Thanks!Mike
Forum Posts
Resolved! Getting Error:PKIX path building failed: java.security.cert.CertPathBuilderException when trying to execute one of the "Remote file import".
Hi, I am Getting Error:PKIX path building failed: java.security.cert.CertPathBuilderException when trying to execute one of the "Remote file import". 03/16/20 11:34:01 (139) Worker-Standard:JavascriptProbe-24322992db6b4c10f1ed3892399619ce WARNING *...
Transform Map run automatically
Hi Team, How to trigger transform maps automatically ? Any help would be highly appreciated. Thanks, Karan
Resolved! Error "Information could not be downloaded from the server because the transaction was cancelled"
Hello All, We have requested items related list on request item form and non-admins are facing below error while trying to select the requested items . Can anyone help with what could be the root cause. "Information could not be downloaded from the s...
Need to create a csv file and send it as an attachment in a notification to a user
Hi, I need to create a CSV, semicolon seperated with two lines. First line is Name of variables and Second line is with the values of the variabes in a catalog. After creation of that CSV, need to send CSV to a particular user mail address. Can you p...
Resolved! gs.getErrorMessage() and gs.getInfoMessage()
we have methods gs.getErrorMessage() and gs.getInfoMessage(). Where we use these methods and how to use these methods. what it gives the output. Pls explain...
Resolved! How to display total tickets created and closed per month in the same chart on a dashboard?
Hi all,I would like to create a dashboard to display the "created" and "closed" fields from the "Task" table in a chart that have the columns stacked or side by side showing over a 12 month period.I have been able to create these charts separately, b...
Report to generate tickets closed per engineer per week
Hi All I'm having difficulty in generating a report that will show me how many tickets each of my engineers has closed during the current week as a bar chart. I would also like to run a separate report showing how many tickets they have closed per...
Resolved! Change Incident State from Now Agent app menu
Is there an OOB option to allow techs with itil role to change the state of an Incident while using the Now Agent app?Reason for this would be to allow the tech to set the state to On-Hold - Waiting Customer, or other Pending state.
Resolved! Is it possible to update a reference variable field without losing data on existing request records?
Hi Experts! I need help figuring this out. Situation: I have a variable that currently points to our Departments table. Turns out, the data really belongs somewhere else and we need switch to using the Business Units table instead.So far so good.We...
Resolved! Creating SCtask and populate with variables from variable set (workflow runscript)
Hi, I am fairly new to servicenow so I apologize if my question is framed poorly. I have a service catalog item that uses a variable set to define a source/destination IP and port for a users firewall request. I am using a variable set so that we c...
Resolved! Close change tasks before closing chage
HI all, I want to show Error message, if there are any open change tasks before closing change and form not going to submit(close) . Here i wrote before business rule on change_request table before update when to run : state changes to closed var act...
OnLoad Client script to hide a variable based on field in the maintain items form.
Hi, I have a requirement where I need to hide a variable based on the availability of the value in a field that is present in the maintain items form. E.g. We have a field in the maintain items form named - 'Approval Group'. Now, if this field is e...
on submit make attachment mandatory in catalog client script in service now
On submit make attachment mandatory on catalog client scrript
How to create a alert message on List View ?
Hi, I want to show a alert message when i click a button on choice list. Any suggestions? Thank You, Shabbir
