Hi Team, I would like to "bulk close "RITM's but i dont want to send email notifications on that RITM records. These old record if service now send notifications again users may cause confusion.(i dont want to go below method it may cause issues it w...
Hi All, We have implemented AD account password reset and once password reset is successful we are sending new Temporary password to user. As we are emailing the password, it's available in activity of requested item. We have tried to apply Email Acc...
How to create a choice list variable in a record producer? I have a list of choices. How to create a variable, of which user selects a choice from the available choices. Can some one help me ?
I have a rest API integration in place when any change request created in Source will be created in Target instance as well when I put any value in Description field with special characters. for EX: " Creation of change " OR " change is created 12#"...
Hi, I'm writing a business rule on User table, this business rule should execute only if the user is part of a specific group. Can some one help how to put in Condition in advanced tab. I had a property created with the group Sys id
We have employee terminations that need to happen at certain times of the day based on time zone. If an employee is being terminated on 9/1 in the US/Eastern that employee termination should fire at 5:00pm at the end of 9/1. This works fine for that ...
Can you share an example how to create 3 catalog tasks in workflow assigned to different assignment group? The logic should be: Create task 1 - assign to group A only if task 1 is completed Create task 2 - assign to group B only if task 2 is complete...
I want an email field on incident form but can't see the email field/field type in form designer/form layout. How to enable/make visible the email field ?
I need a big help on this integration since the log is not enough to troubleshooting. How do I collect detailed log or maybe do steps to make sure what's the part of integration is getting any trouble. I have done the same steps in the Postman and ev...
In my select box I am adding several choices. I want the user to be able to select multiple choices, and not be limited to just one.I was hoping to use the select box to do this, because:There will be several select boxes that hold different choice...
When links are sent from ServiceNow to a non-itil user, they click they link and it takes them to the Service Portal and not directly to the record that they clicked. We can workaround this with Incidents because open Incidents show up in the user's ...
Hi Guys, Can we make description bold in workflow activity for task creation using set value? Regards, Karthika
Is it possible to substitute variable to endpoint for Rest Message? I need to pass sys_id of attachment into Delete HTTP method. I have something like this: and in my script include and I have this: deleteAttachment: function (helloAttachmentSysID)...
I am working on a separated domain instance and I have a request to transfer an Incident to another domain. We have a field for Domain and I tried changing that but it won't work. I also tried exporting the ticket and editing the domain sys_id and im...
With Service Catalog requested item I've tried different ways to hide the container in the requested item form but none of my attempts have worked. I seem to be able to hide other variables but I am having problems finding a way to hide containers. I...
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