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Resolved! Search bar on Service portal is overlapping with widgets

Hi All,We have a requirement where we need to add a search bar (out of Box) on a background image of home page, We were able to add the image and place the search bar as required.The issue we are facing is when we type some text in search bar the sug...

zabeeulla2 by Kilo Expert
  • 3798 Views
  • 11 replies
  • 1 helpfuls

Resolved! Add user in watch list and add comments

Hi,  Please suggest, if we add a users to the incident watchlist, the user in the watch list is able to add additional comments or worknotes from the service portal to the same incident without any ITIL role. Note: -  End user who is a part of the wa...

snavuluri by Giga Contributor
  • 4633 Views
  • 15 replies
  • 1 helpfuls

Resolved! How to change hover text in portal

Hi, how to change hover text in service portal.   when I am hovering to servicenow it is showing servicenow(hover text). how can I change hover text. 

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Surya67 by Tera Contributor
  • 2564 Views
  • 5 replies
  • 1 helpfuls

Add options based on choices

Hi, In a catalog item i have Multiple Choice field  (New and old choices in multiple choice field) In that catalog item i have multi row variable set(Accessing) in that there is a field access(Multiple choice field) and choices are Grade1 and Grade2....

latha13 by Tera Contributor
  • 2969 Views
  • 6 replies
  • 2 helpfuls

Import data into Group Member table

Hi, I am trying import date into group member table by using UserId . But i am not getting UserID in transform Map table. how we can achieve it

saidarao by Tera Contributor
  • 3470 Views
  • 6 replies
  • 2 helpfuls

Resolved! Validation of a date variable in a catalog client script

Hi! - I have a date field variable named change_date in a catalog item. I want to send the user an error message if the date they enter is less than the current date plus 3 days - I presume I need to do this in a catalog client script but unsure of ...

Resolved! UI Action to Create Record in Another Table.

Hello,I have a parent table (table1) that extends the CMDB table. I also have another table that extends table1 (table2).I created a UI action on Table 2 that will create a record on Table1 with the data from Table2. This works without issue except t...

dfry123 by Mega Expert
  • 6543 Views
  • 5 replies
  • 3 helpfuls

How to remove role for user in background script

Hi,   I have two roles snc_internal and snc_external.    Ex: user - Test(Internal user) Test user has snc_internal and snc_external roles. Now I want to remove snc_external role for Internal users(Test user).   I have around 1000 users with same case...

Surya67 by Tera Contributor
  • 2402 Views
  • 2 replies
  • 1 helpfuls

GlideURL, decodeURL not working

Hi All Issue: The custom UI action and catalog client script which auto-populates values on the catalog request item form is not working on the test instance after I moved from dev. This issue was due to the DOM manipulation code in catalog client sc...

achacko by Kilo Guru
  • 2654 Views
  • 5 replies
  • 2 helpfuls