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Compare Due date with Current Date

Hi, Can some one help me my script is correct or Not  How to Compare Due date with Current Date, if both dates match then set field value. billinglineitems(); function billinglineitems() {var gr = new GlideRecord('u_billing_milestone');gr.addQuery('u...

Sironi by Kilo Sage
  • 3381 Views
  • 4 replies
  • 0 helpfuls

Resolved! Can I roll back a clone to restore changes in update sets?

I just cloned from production to our dev instance and lost the contents of three completed update sets, even though I excluded the sys_update_set table and created a data preserver for it. I had planned to move those update sets to production before ...

sbh by Tera Guru
  • 2230 Views
  • 4 replies
  • 2 helpfuls

Resolved! Close Service Catalog Task via Email

Hi Everyone,I'm trying to automatically close a service catalog task based on and end user clicking on a link in an automatically-sent email. Here's the inbound action script that I'm trying to use:closeUserAcceptanceTask();         function closeUs...

rba-chris by Kilo Expert
  • 2930 Views
  • 21 replies
  • 12 helpfuls

Resolved! Allow the user to edit reports directly from dashboard

Hi,  We have a dashboard and multiple reports created by a user who is going to leave the business very soon, so we need to allow his replacement to manage the dashboard and reports he created, so made the replacement as the dashboard owner and share...

Resolved! Scheduled Job to check records with a date and create a TASK

We have a custom table that holds our user on boarding and off boarding details. One of the fields we have is called 'last day of duty'.  This gets populated on a users resignation/contract end date. I'm trying to write a script for a scheduled job t...

Casey9 by Tera Contributor
  • 2392 Views
  • 6 replies
  • 2 helpfuls

Resolved! I am looking for a way to verify at least 1 file is attached to the RITM form , I dont need to care about what type of files or their names, attachment validation is after submission of the catalog item.

Hello all,1. I am looking for a way to verify at least 1 file is attached to the RITM form , I dont need to care about what type of files or their names, attachment validation is after submission of the catalog item.2. If attachment if not attached R...

Ram141 by Tera Expert
  • 2110 Views
  • 7 replies
  • 2 helpfuls

Action Taken quick view on Major Incident Workbench

We started using Major Incident Workbench to manage our major incidents.   I would like to see a quick summary of Actions Taken during the major incident.   Is it possible to view only the actions taken or is it possible on the Post Incident Report t...

CI field auto updating other fields - why and how do you turn off?

First in the RITM the work notes in the RITM was updated with the following "Configuration item assigned from stock". When we looked into the CI and the associated Asset we found that "Stock" was not it's previous state. What is the purpose of this w...

djtaylor by Tera Contributor
  • 1253 Views
  • 2 replies
  • 4 helpfuls

Scheduled Job (sys_trigger) Behaviour

I need a report/Dashboard on few Scheduled Jobs that were successful and that failed . Thinking of using (sys_trigger) table . 1. what would be the state after the Job failed  , would it return back to Ready , populating "Last Error Field"? 2. When d...

Kumar38 by Kilo Sage
  • 3457 Views
  • 2 replies
  • 3 helpfuls

Resolved! Populate lookup selectbox choice based on reference field

Hello , I have two variables Reference and lookup selectbox both referencing same table. My requirement is: Both are referencing Business Application table. However the lookup select box field's lookup value field is  install_type How to populate the...

Sriharsha3 by Tera Contributor
  • 3736 Views
  • 16 replies
  • 1 helpfuls

Resolved! In workflow is it a best practice, if a "End" activity get cancelled

Hi All, I have a requirement , that after creating a catalog task where we need to check as whether we get any "Additional comment" from user or else it should wait for 7 days and should trigger a notification to the user. So in the workflow I am usi...

Lavanya D by Kilo Contributor
  • 1608 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to setLimit on Related list?

Hi Folks, I want to show only 20 records that are opened for the user. function refineQuery(current, parent) { var qc = current.addQuery("opened_for", parent.opened_for); current.addQuery("sys_id", "!=", parent.getUniqueValue()); current.orderByDesc(...

Vijay27 by Tera Guru
  • 1754 Views
  • 8 replies
  • 3 helpfuls

Resolved! To Make Fields Read-only on change request form

Hi, These are stages in my project instance After Platform Manager has approved- I want Justification, Risk and impact analysis, Backout plan, Test plan, Validate and Communicate Plan, and Implementation plan (on Schedule tab)  fields to be read-onl...

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LDAP Sync - Group memberships not completely populating

Hello, I am experiencing a problem whereby a set of Active Directory groups sync to ServiceNow via LDAP, but the memberships only partially carry through. What I mean by partially carry through is that some of the memberships appear on some groups, s...

Guy Cooke by Kilo Explorer
  • 1543 Views
  • 2 replies
  • 0 helpfuls