in our incident form a customer will receive an email stating that their incident has been resolved and it provides a link to reopen it if they feel it is not resolved. Sometimes a nice customer will reply with a comment saying they were satisfied ...
In Change, is it possible to restrict a Standard Change template to only specific ITIL users in ServiceNow? For example, can the template be restricted to specific Assignment Group(s)?
Hi, please explain about Lock , how it will works ?? and Don't Copy paste servicenow wiki information. explain it in real time scenario
We're in the process of determining the best way to separate data in our SN instance. So far from what I currently understand of our business requirements I think Before Query Business Rules are going to be the best fit for our needs. I've found lots...
what is the purpose of sys_history_line
We have just upgraded from Express. I have enabled the Service Portal. Everything seems to be working, however when I click on "Get Help" I get the attached page saying "You do not have permission to see this category". Click here for the image I've ...
Too many requesters' are all requesting toner even though their is already an existing request for that very same request. Presently in our Service Catalog Item (for Toner) we are using the "workflow" for the flow of the request. I'm unsure if I want...
Hi Team,I am working on two enhancement with integration of SNOW and Chat bot1. W need to store the chat history of the session in SNOW tables and required for reports 2.To create the incident based on the Chatbot details ?Any suggestion what would b...
Hey guys, I made a catalog item which is as follows. I added two List Collector Reference Variables. One for Add Users called "Select Users to Add" and one for Remove Users. My goal is to make it such that when a someone fills out the form and select...
Hello, I have a technical writer and a content specialist who need access to build Guided Tours for my office. So far it looks like only the admin role grants access to the designer (this appears to be the case in Kingston, at least), and these fol...
can someone please explain these things? retroactive start? retroactive pause ? when to cancel? set start to?
Does anyone know how to script this? Been at it for a while and can't figure it out. Currently on the sys_user table there is a location reference field. This field has a 3 digit location ID. Upon clicking the info button next to this field, it redir...
Hi Folks ,Good Day !Could somebody please let me know if someone has performed service now integration with InsghtVM ?If yes, is there any specific requirement needed at servicenow end to perform this integration. I was going through article publishe...
Can anyone refer me to some best practices/examples/ or videos of cloning in ServiceNow? I do not see a lot on the Product Documentation and want to know more about cloning. Thanks all
Hi All, Item price is not visible in widget if the item cost is $0.00 even after removing the HTML condition. <span class="pull-right item-price font-bold">{{::item.price}}</span> Please suggest