LDAP response read timed out, timeout used:10000ms.
Hello All Can some one please help me to fix this issue?
Forum Posts
Resolved! How to send notification reminder to update Knowledge articles every 90 days?
Hello, We are trying to get Kb article authors to update publication every 90 days. We did not see anything OOB that would allows to do send notification 90 days after Kb article is 'published', but we found Scheduled Script Execution: Notification...
Can we uninstall a plugin?
Hi, Is it possible to uninstall a plugin? How? Kindly help. Regards Suman P.
Resolved! How to get parent table field value in child table field ?
Hi All, I've a record producer ("Request firewall Access") in scoped application "Firewall Audits" which will create a FTASK in a custom table (firewall_new_request). I've a MRVS in this record producer, on submitting a request from this record produ...
Resolved! ACL for Time Worked Task
Hello, Looking for some help. On the incident management screen, we have included a related list which extends to the task table (Time Worked). This would allow the ITIL users to put in time for any activity they are performing on the ticket to bette...
Auto closure of RITM when all tasks are closed complete
Good afternoon! I have a few workflows with a large number of catalog tasks (15+) that get created when an item is requested. What is the best way to have the RITM auto close when ALL tasks are closed complete? To this point i've added stages and a ...
Unable to get Flow Designer Flow Variables to work (or delete or change data type)
So, I came to find out that the Flow Designer has Flow Variables in it (thanks, @Mike Reading, for the help in a previous post on this !)...and that's awesome! However, I can't get them to work like I'm expecting them to. Admittedly, I'm new to the...
Resolved! What are the interview questions on CMDB?
What are the interview questions on CMDB?
Service Portal - How to handle End user comments to Requests
This is two part question 1. Scenario On Service Portal, end user request somethingEnd user adds a (additional) Comment to the RequestOOB this information ends nowhere. The additional field is not shown on the the Request form. No one is notified. Th...
How can I make attachment mandatory in condition.
suppose We have 4 checkbox variable in catalog form. name of checkbox variable is A,B,C & D. AND checkbox A will always ticked. Make attachment mandatory only in another check box next to "A" is ticked(B or C or D anyone or ALL)Thank you!
Resolved! Workspace Notifications Executing but not showing up
Hello, I am configuring Agent Workspace. I'd like the agents to receive a notification when an incident is assigned to them. I have set up the Notification and Notification content, but despite that, and making sure the notifications are turned on in...
Resolved! How to Copy attachments from Parent to Child
Hi All, Kindly Suggest me solution to copy attahments. from Problem--> Incident on Problem form we have one Check-box which names call it as "Copy Attachments " , it will be visible only when State | Root cause analysis . if we make TRUE that check b...
Connect Chat Error
Hi guys - we've hit a weird issue:In Dev we have a working instance of Connect Chat. It had previously been migrated to test, but we decided to roll back use of the module until we were were comfortable with the functionality. WE had basically ...
How to pass 3 parameters in gs.eventqueue()
Hi, I have a scenario where from inbound action to notification I need to pass 3 parameters. email.subject email.origemail sender's name When I write it like below. It's not working. How can I pass this. Any help will be highly appreciated! gs.eventQ...
Help with filter: Updated by != member of Assignment Group
I'm having a hard time with what I expected to be a straightforward filter: the request is to list only those Incidents that have been last updated by a user who is not a member of the incident's assignment group. The first part is easy: Updated by |...
