Close code and Close notes are mandatory when an incident is being resolved or closed. The UI policy that enforces this requirement fails when the incident form doesn't contain the Closure Info section or the incident is being resolved by a related ...
Hi All, In ACL, how to check whether the logged in user has particular role? I know we can achieve it by using the method "hasRole".Example - gs.hasRole("RoleName"); But, I want to check it by comparing it with Role Sys Id. How to do that? Any Ideas?...
Hi All, How can we pass created record value into workflow scratch pad. I am creating a record via catalog item workflow script and once the record is created, number will be auto generated in table. I want to pass generated number into my same workf...
I'd like to know the current table name in client script to determine whether it is the extended table. "current.getRecordClassName()" can't be used. Thanks.
Hi everyone,I have a scheduled job that looks for any survey instances older than 7 days and cancel them if they are in the status Ready to take. The Scheduled job script can be seen below. autoCancelassessments();function autoCancelassessments() { ...
Hi Guys I have Category and Subcategories field in problem and Subcategories are dependent upon Categories..I need to import them to Change..How Can we do that and I want to know whether we can get Dependency.???
I am in the process of translating our service portal to French and German. I have most of complete, except translating the service catalog items.I need to translate sc Categories, sc Catalog Item, sc Order Guide and sc Category Page. I know that it'...
Hi All,I have added the related list in change request form by creating many-to-many relationships. But ITIL users cannot able to view New/Edit button.Any solution?Thanks,Dharani
We would like to enable normalization plugin in our instance, but got little confused between the two types of available plugins.Do we require both? Regards,Rakesh
Hi I have a UI Action that creates an event, script action then calls a script include to add a Catalog item and fill in various variables then places the order to create 1 Request and 1 Request Item automatically. This is all fine and works as it sh...
I am having a catalog item which is having 3 fields [Name, Location, Contact] which is having its values like [Angshuman , India, E-Mail]. Now I want exact same values with field name to be imported on the Description field on the catalog task. How w...
Has anybody used SAM-account name for ADFS authentication.If so can you please provide LDAP Attribute?You can configure this rule to send the value of LDAP attributes as claims. Select an attribute store from which to extract LDAP attributes. Specify...
we have a requirement like for particular type of change (normal or emergency) we have to show only particular set of values in list(glide_list) field on the form.Please see the below sample screenshot of my dev instance. test is the field label here...
Is it possible to get the Subject of a notification to be used in the body of a template?I am trying to use templates more often and I would be helpful if I could pull the subject from the notification that is using the template into the body of the ...
Hi All, We want to track the number of times a specific template is used. We would like to see which templates are used more frequently.for e.g :- If i have created a template by the name "P2 Incident" and it has been used on the 5 incidents, then i...