Hello ,How to auto populate assignment group dynamically in incident based on user profile?I will have hundred of locations and for each location I will have several user groups.My requirement is for example:I have a user that has location (e.g. Wa...
I have a transform Map to Insert CI's to the target CMDB table. In which I have two field maps one is "Manufacturer" and ther other one is "Vendor". Both of these fields are reference fields to Core Company table.I have allowed the Choice create opti...
Hi,We want to use the new CMDB Health dashboards for managing our CMDB. However within our company we do not delete CI's but give them a status of "Removed". Of course these CI's become stale over time or don't have the appropriate relations. So my q...
Hello All.I've been asked to:1. Create a table that will show a list of records imported. It will have a unique ID# (7 digits), First Name, Last Name, Email, DOB, Zip code. I've created the table (after a few tries - very new to this) and was able to...
I'm working on an approval workflow where the approval group needs to be determined from the Assignment Group. I've built a table to match assignment groups to approvers where the assignment group is a reference to sys_user_group.The script to get ...
I'm hoping this is something minute that I'm missing. itil role users are unable to write the "Change Template Values" field when they are creating a Standard Change Proposal. Apart for ACLs and UI policies, is there anything else I should be checkin...
Hi All,Is there a way to identify who has impersonated as me in the instance and made the changes in SLA?I am having Admin and elevated roles as well .I have not made any changes in SLA definition in last 10 days but there was a updates done for that...
How to Import data into service now tables without using transform map?and what are these classes do GlideExcelParcel and GlideTextParcel?
Hi all,I've scripted to reference fields in various Business Rules and Client Scripts (using sys_ID's) and am now trying to do this in a Background Script, but have been unsuccessful so far - though I've done this with Choice and String fields in the...
Good day all,I have loaded data into tables previously and had no issues via right clicking on a list, selecting import and either using a ServiceNow generated excel sheet or not - no problem.Have tried to do what i though was a very simple data load...
Hello Experts, Please help me to resolve this. Change was rejected and there are still existing approvals that were not cancelled. These are individual (manual) approvals that were added it didn't cancel them. Thanks,Nani.
Hello,This is my first training on the ServiceNow, so i want to delete all the record from location table and import new record, but i can't delete all the record because of this message:"Delete of 615 North Bush Street, Santa Ana,CA not allowed beca...
Is it safe to assume that if I am able to activate a plugin in production there is no cost associated? Is there any information that will help to determine if there is a cost?I am looking to activate the Change Management - Standard Change Catalog P...
I want to be able to create either an Enhancement or Defect, and possibly a Change Request, off of the sctask, and I want the information on the sctask to populate in the new ticket.Has anyone done this, or can start me in the right direction?Thanks!
Can someone provided examples of what a fixed asset is? The documentation provides a definition but no real examples: A fixed asset is a container that holds one or more individual assets, including hardware or software assets.An example of a fixed...