Hi, In a catalog item that i am testing in ATF the workflow is as such, that it generates multiple catalog tasks(around 15) for a single RITM, i am able to query the sc_task table for all these records, but now i need to access each record and close ...
(SN jargon in italics to easily identify) We have enabled the Service Portfolio Management plugin. Our intention in doing so was, to associate the individual service "Catalog Items" we offer with the "Business Services" in the "CMDB", and hopefully m...
Hi , I have 400 SNOW users IDs in excelsheet. Now I need to pull a report to see what are the roles does each user have? Exe: kuma42 - itil, admin, change, incident_user kuma43 - admin, problem_user, itil Please help me to get the report. Thanks,
HI AllI need help creating a filter condition on the field Assigned To when it changes from empty (null). Is there a way to do this?I'm using this filter in a business rule to create metric instances on who is doing incident assignments when the as...
How to give the role to users in Bulk. (1000 Users present on user table ).??
Hi guys, Can you help me with my requirement. I need to send a notification when incident was automatically closed by the system. How can I implement this? I cant find a condition in notification that will satisfy the condition. As much as possible, ...
Hi, I'm looking for a way to import a CSV file to create new service requests/requested items. The data in the csv file would be populated into the variables of the service request (currently a request for new Software to be approved for our baseli...
Hello,I have the following client script:--------------------function onChange(control, oldValue, newValue, isLoading) { if (newValue == '') return; if (newValue == 'ABC') g_form.addInfoMessage('Please see knowledge article KB0011111'); els...
Hi All, I wrote code in UI actions to close child incidents but it is not working. Can someone correct this code. It is given below. function demoChildClose(){ var answer=confirm("Do you really want to close child incident?"); if(answer==true) {gsftS...
I have a script, and script include that I have found on the forum, and works well (many thanks). The requirement is to take the values from a list collector, and display them in a multi line text variable. The results are being displayed on one line...
In Quebec upgrade observed that gearbox->Time zone dropdown is empty. Please can someone help?
Hi, Flow engine context for the flow is in queued state and not executed. If we go to flow designer and test - flow is triggered. Is there any configuration where flow designer triggering to be enabled? We used catalog item through record producer ...
Hi All, We are looking for a way to allow users to pick time only. So we basically want a 'Time' type of variable (not date/time) on one of our catalog forms. I know there is OOB variable type as such. But is there a workaround for the same or someth...
Hello everyone, I am having a table exporting question this time, hoping to get your advice. I am working on two instances with the same table, one is a latter version which has a few more custom fields, while the other only has less. I h...
Hi I have a multi row variable set and there is data in the columns. Does anyone have any idea how can i display that table in notification? I am using email script wherein i am calling the variables via GlideAppVariablePoolQuestionSet, but unable to...
