integration Best practices?
integration Best practices? Thanks
Forum Posts
Resolved! The difference between Wide Single Line Text and Single Line Text (100% width)
Two types of single-line text input fields are supported in Service Catalog: Single Line Text and Wide Single Line Text. Single Line Text of 100% width and Wide Single Line Text look exactly the same. Is there any difference between them?
Method failed: (/api/products/3) with code: 403 - Forbidden username/password combo
I am getting below error while accessing a public url - Method failed: (/api/products/3) with code: 403 - Forbidden username/password combo URL - https://reqres.in/api/products/3 this is a public url, not any credential is required for this , I ha...
Resolved! Set value outside Multi Row Variable Set (MRVS) on the service portal
Hello, I have created a record producer with two variable set, one of it is multi-row variable set. I wanted to update a variable outside my multi row variable set, I am not able to do it on the service portal, but it's working on the backend. I have...
Resolved! assigned to field is not showing the members of assignment group when selected
in incident table when i am selecting a assignment group,the group members of that group does not autopopulate in assigned to reference window
field is not updating in list view
I have a display business rule to calculate from the related list and populates in the parent table. It is populating in the field but I dont see it is getting updated in the list value? How to update in the form and in the datebase ? I tried to cha...
Resolved! Open Existing Task Record with Workspace
I'm wanting to use g_aw.openRecord() to open a task type record. All of the documentation points to sys_user or something not task related at all. The only example I see is the Copy Incident UI action, which I've tried to copy but it seems like it d...
Resolved! OnChange Client script - check field and set value
Hello, I need any advice with client script since I'm new to ServiceNow. On Change form, I need a OnChange client script that will check a field two fields State,Risk - if the State will be set to "Assess"(-6) and field Risk is empty users will rec...
Integration with Cisco Contact Center
We are implementing Service-Now and have been told by our Cisco Phone rep that Cisco Unified Contact Center Express 8.5 will not integrate with SN.We would like to see an incident form populated with Cisco caller information from the call and SN.Has ...
Is there any OOB CMDB CI class for maintain VLAN data(Network VLAN)
Is there any OOB CMDB CI class for maintain VLAN data in servicneow?
Resolved! Hi Everyone, I need to grey out the select box choice from the variable. Like the choice should be visible but it should not be selectable
I need to grey out the select box choice from the variable. Like the choice should be visible but it should not be selectable. Please can any suggest me what has to be done. Even I have tried the below link but it is not working for me. https://serv...
How can I add an info/error message to Agent Workspace list view?
Hi! How can I add an info/error message to Agent Workspace list view? I've created a business rule to run when a field is changed using the agent workspace list edit button. The business rule runs accordingly but addInfoMessage (or addErrorMessage) d...
Can i use multiple addOrCondition in query?
var gr=new GlideRecord("table_name"); gr.addQuery("gender","male").addOrCondition("gender","female").addOrCondition("gender","transgender"); gr.query(); Can i use multiple addOr Condition in my query? If no any other way to do this?
Resolved! Help with the CIS-ITSM Exam questions. Confused on the Options.
Hi, I think it is 3rd Option. I wanted to confirm this. 1) When creating a problem record from an incident record, which element defines the field mapping between the two? A. Create Problem UI action B. ProblemUtils script include C. Problem created...
Checkbox in UI page
This code working fine if the number of checkboxes is 2 or 3. If the number of checkboxes is 10 or 15 then how to simplify this code? Because if the number of checkboxes is high then the combinations are also getting high. The code contains lot of if...
