Resolved! how can redirect to external URL from script while creating button
i need user to redirect to external page while clicking button.
Forum Posts
does ACL gets captured in update set??
Hi Friends,Does anyone know if ACL's are captured in update set or not because I tried editing one ACL but coudln't find it's update in Update set. ?? Can anybody tell me how to capture it.
Resolved! What is the table name for incident?
What is the table name for incident?
Resolved! Sync Change Request start & end date with Change Tasks planned start & planned end date
Hello all,I am trying to sync the start & end date of a Change Request record with the planned start & planned end date of the corresponding Change Tasks, related to it (the Change Request record).My goal is the following:- let's imagine that I have ...
Resolved! how to filter opened_by belongs to a specific group
On filter condition builder, Is there a way i can extract a list of users who belongs to a specific group?I want to extract a list of users from user based on their group and use it in the workflow if activity. I'm doing something like this below but...
Attach new SLA to pre-existing tickets
We recently created SLAs for catalog tasks and would like to attach the SLA to tickets that were opened before the SLA was created but I can't find a way to force the SLA to run on these tickets. Is there anyway to do this?
Resolved! how to add save button on to the incident form
how to add save button on to the incident form? What are the steps to it?
Acknowledge button
When I click on acknowledge button of the incident ticket the status changes 15, it should be acknowledge. Please assist
Update variable value using SetValue
Hi,i'm trying to update requested item variables using script. i tried to do it using the setValue functionSeems like this option workreq.variables.first_name = 'MY NAME';but this option does not work:req.setValue('variables.first_name ','MY NAME);re...
How to change incident form view based on user role and on change in form fields?
Hi,I want to change the incident form view based on the role of user, severity and particular assignment group entered on incident form.I can not use view rule, as there is no scripting space in view rule to check desired role of user. I want similar...
Record producer |field length restriction
Hi,We have one record producer which is on Incident table. In which, back end ( in the service catalog form)it is named as "detail" which is mapped to short analysis field. Now i want to restrict the short analysis field length.I have used max_length...
Unique Index
Hi All,Per requirement, Added unique index for few fields of a Custome table by following the steps mentioned in the link (http://wiki.servicenow.com/index.php?title=Creating_a_Custom_Table#Adding_a_Database_Index&gsc.tab=0 ) but those fields are not...
How to enable viewing of change requests on Service Portal
Is it possible to view change requests on the Service Portal, this is to enable requestors to see the change request they made in the same way their incidents submitted is viewable on the Service Portal.Same thing with approvers, can they view the ch...
Many to Many help
Hi All,I have to custom customer table (u_customer) which has a list of companies from core_company table.I want to create a Related Lists in the cmdb_ci form. which should have Edit option to pick up the customer from u_customer table and link to pa...
Resolved! How to create SLA report near Breached
Hello,We have a problem to tracking incident near Breached. How to create Gauges to monitor incident near Breached.for user use Gauges monitor the incidentBest RegardsWirachat