recover deleted fields in the table
Hi, i have accidentally deleted the three column in the table. i need this column, so, can anyone tell how to get back this column along with value. Thanks, Saravanan
Forum Posts
Resolved! How to send a email notification to user who is inactive in the owned by field ?
in asset email notification part , needs to trigger a mail if asset recovery changed to upgrade to 'OWNED BY USER' the condition is that , we need to configure 'inactive owned by too , if user is inactive that email trigger needs to return back to ...
Requestor cannot approve their own request
I want to prevent a change requestor from being able to approve their own change request. I tried a "before" business rule but it didn't give me the result that I was looking for. The person is a member of the approval group for the particular type...
Resolved! Can we trigger a Discovery from a catalog item?
Hello Everyone Can we trigger discovery from a ITSM service catalog item? Else can we trigger a discovery schedule from a ITSM Service catalog item? Thanks!
Resolved! How to get an Assignment Group depending on CI
Hi everyone, (and sorry for my poor english, 'll try to be clear). All our tickets are assigned to the same default group. I would like to know, when we sometimes have to change "Assignment group", if it's possible to auto-populate it with a button d...
Average time from open to closed
I have a requirement to create a PA report for Average time from open to closed. How can I calculate the time taken and then average? Do I need to create another field on the table to get the difference and then build the report ?
Resolved! Preserve Update Sets when Cloning
Hi,I've read many other posts about this but am not seeing the same results.in Cloning Instances and Update Sets it advises to export update sets to the target instance then import them back. When i do this my update sets can only be previewed or loa...
Best practice for OU Definitions where the ldap source data is nested.
Greetings FolksI am working on the LDAP integration of my ServiceNow Dev instance and have come to the point where I am setting OU definitions. The Challenge i have is that our AD structure (and the LDAP reflection) has been set up so that our Us...
Resolved! How to inform guest user that incident ticket is created on his behalf?
How to inform guest user that incident ticket is created on his behalf?Guest user just create an incident using inbound email and OOB business rule created a ticket onbehalf of him.Now i have a requirement to inform the guest user that ticket has bee...
Server side and Client side Objects in ServiceNow?
What are the Objects we will use in Servicenow on Server and Client side...
how to make the ui action be inactive except to admin?
I create a ui action and the action name is delete_checked to hide the 'Delete' ui action of table[sys_ui_action] in my table .but how to make my ui action inactive to admin, active to other roles?
Resolved! How to restrict access to a field in the incident form?
I need either a Business rule or UI policy that will allow me to cause a field to become read only unless you have a specific role. I tried using a script from SN but so far I have not gotten it to work. The script was in a business role. function...
If we do changes in the current SLA in production then what happens to the running SLA's?
There is a running SLA already defined for incident. Now if I make some changes to current SLA, then how will other modules get affected. Thanks & RegardsAkshay Jain
Syncing Jira to ServiceNow
I am looking for recommendations of a tool that will allow me to create an incident or request in ServiceNow based on an issue/task/subtask in Jira. I have been looking online and seen many tools that will create a Jira issue when a ServiceNow issue ...
Resolved! Create an additional Work notes field
Hi, I need to create an additional work notes field, that performs in the same way that the existing work notes field does but called something different. I am not sure what type of field the work notes field is or how I would add an additional one t...
