Resolved! How to change ODBC connection timeout
Hi i have created two below properties in servicneow as per docs glide.http.timeout | integer |300000glide.soap.request_processing_timeout | integer | 300 but still error coming like this
Forum Posts
'Edit request form' widget in service portal
Hi All, We have 'Edit request form' widget on portal , when we raising request variables are working as expected ( based on Catalog ui policy and client script , some are visible , few are mandatory etc...) , But when i click on 'Edit request form'...
Resolved! Change which field are visible or hidden based on select box choice
I am fairly new to Service Now, if not entirely new to scripting, so please be patient with this newby. We have several Service Catalogs that all share a core set of fields, then each request has a few additional fields that are related to that spe...
Resolved! Copy Change(UI action button from OOB) is not copying all fields of change record
Hi all,When I click on 'Copy Change' all field are not copying to new record. I have attached screen shots for reference. I have gone through UI Action and related script incudes but somehow i am facing difficulties in resolving this. Can anybody hel...
g_form.setValue is not setting value for a Integer-data type field through Client Script
Hi, I am unable to set the value of a field whose data type is Integer through Client script. The field is blank when the Client script runs. Anyone faced this issue? Below statements did not work- g_form.setValue('integerDataTypeFieldName', 75); OR ...
New Variables not showing on old RITM and SCTASK records
I created a new variable but it is not showing up in old records. When i create a new service request, it works fine. Does anyone know how to make the new variable appear for old records as well?
Resolved! Populate select box variable based on the selections from reference and list collector variables
Hi, I need to populate a select box variable based on the selections from a reference variable (app_name) and list collector variable (u_database_name1) I'm using a script include and catalog client script to achieve that functionality. But it's not ...
Resolved! Service Portal Page Updates and Update Sets
Hi,I've just started managing our ServiceNow instance, and I had a question. In Admin training, we're told that changes in pages aren't included in update sets. I looked at how you can unload a home page to add it to the current update set, but I don...
Dot walking in ACLs using Filters is not working
Hi , My requirement is to allow ITIL users to set Assigned To field on DATA CERTIFICATION table and also it has to allow assigned to manager to edit assigned To field. I have created a Write ACL for ASSIGNED TO field on data certification with ROLE a...
Resolved! Exclude specific person from a group approval
Hi All,In our Change Management process we have 3 linear approvals:1) Peer approval (Should be a team member double checking the work in the change request)2) Manager approval (a team manager validating this should take place) - Sends to Assignment G...
Resolved! Issues with Overriding of requested for on REQ and RITM with a particular logged in user.
Hi All, When User1 submits the catalog Request with Requested For as REQUser1, then in REQ and RITM form Requested For is getting changed to User1 But if i impersonate user to any other user say USER2, then its working fine. whatever was mentioned r...
Send notification when approval is rejected
Hi, I have a variable called a credit card. The variable type is a checkbox. If the user checks then it will go to approval. If approver Rejects then I want to trigger a notification to the user who is raised that request. I am creating Notification ...
Resolved! Customer facing materials or links explaining ITSM vs ITSM Pro
Are there any customer facing materials explaining what is included in ITSM vs ITSM Pro? Someone asked if see Service Portfolio Management and Vendor management are part of ITSM Standard or Pro. I couldn't find any documentation on that. My only th...
Resolved! Query a Table using a If Statement
I am trying to create a IF statement inside a Workflow to see if the request.requested_for is a Internal employee. Any suggestions?
Resolved! How can you output new line from Close Notes on Service Portal
We are trying to show the Close Notes of an incident ticket on the Service Portal and on our widget we can only get the plain text version of the contents of Close Notes from incident table. Is there a way to get the contents of that field with the p...
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