Where are workflow stages stored?
When editing a workflow you can edit the stages. If we add new values to this, it will be specific to this workflow. Where are these workflow version specific stages stored (table)?
Forum Posts
Resolved! Removing Signature from Service Now emails
Hi All,Please i need a bit of help here. How do i stop. How do i stop signatures from been automatically attached to emails in and out of service now. This is an unwanted data on the service now system.It would have been good if this signatures with ...
Adding New States for Catalog Tasks
Hello ServiceNow Community, I'm looking to find out how to add new states in the "State" drop down within Catalog Tasks.I did right click on the "State" option within the task and selected "Configure Dictionary", added the new stateusing the sc...
Resolved! Set Field Mandatory When Closing Incident Task w/ UI Action
Our Incident Tasks have two button (UI Actions) that are designed to change the state to Closed Complete or Closed Skipped. When one of these buttons is clicked, we are looking to set the close_notes field on The Incident Task as Mandatory to ensur...
How to remove the delegates from the delegates table who are inactive/terminated??
Hi,There are users who are assigned as delegates to some directors,But those users are already terminated or inactive in the system.How can we delete them from the delegates table??kindly help on the same.thanks
RFC vs. Change Request
Hello,Does ServiceNow support a request for change (RFC) process - in addition to our change process?We are receiving many requests from our business regarding product enhancements and smaller changes which would support their daily work. We are new ...
How day light savings ON and OFF work in Servicenow
Hi All,Could you please let me know how the day light savings timings work within Servicenow Instance. Since we see a time difference while triggering the notification.Regards,Vasanth
SLAs results (Offering commitment)
Hello, I would like to ask for your help. I cannot work out how reports regarding offering's SLA commitment works. I need to see results in HOMEPAGE - MY SERVICES SLAs and it doesn't show results. When I register incident against particular service o...
Difference between Business Duration and Actual elapsed time?
Hi,Can any one explain difference between Business Duration which is available on incident table and Actual elapsed time which is available on task_sla table. The output of these two fields should be same or what?ThanksPrasad
How servicenow implementation is done in any organisation,what are steps to achieve it successfully?
Hi all,my question is How servicenow implementation is any organisation?what are the steps in this implementation?what features that organisation gets (ITSM) after the successful implementation?
Resolved! Trigger a Notification relative to create time that goes to dynamic Groups and Assignees...
Hello Servicenow Community,I'll keep this open ended: I'm trying to figure out the best way to kick off an Email Notification to the Assigned To and Assignment Group of the task after a task has been open too long (notice I didn't say the SLA has b...
I want to create a new record using a workflow
Using a workflow, I want to create a new record on a table. However, this is creating multiple records. In addition,I would also like to create a new record related record in the related table of proc_po_item.var gr = new GlideRecord('proc_po');gr.qu...
Resolved! Assignment Group Tree Picker showing Non-Assigned groups.
Hello,My Assignment Group field Tree Picker view from the Incident and Change tables is only showing assignable groups (right image/2nd image). However the exact same field from the Task table is showing all available groups within the Tree Picker;...
Resolved! How Can I Hide the (Customer visible) Tag on Additional Comments
I'm looking to take that tag off of additional comments within incident_task. The way I have the tasks set up, notifications via incident_task.additional_comments only go to the task level watch list. Some of my resolvers aren't using additional co...
Transform script log update
Hi,I need help with the transform script logs. Currently I am updating a bulk of assets and I need to put in logs to check.I need logs to check which assets have been updated and which assets have not been updated in the transform.Any suggestions are...