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Resolved! How to pause SLA on Request Item

Hi, I have configured SLA on sc_req_item table for one of our Service Request Item. When this request is logged automatically a Task is created and assigned to Assignment group. Now the challenge is I can't find an option to pause the SLA when assign...

Raghesh by Giga Expert
  • 3474 Views
  • 9 replies
  • 5 helpfuls

Unable to format date using format string MM-dd-yyy

I am currently trying to set up a data import from an SQL database, and I am running into transform errors relating to the date field when attempting to transform the data to the table. Each row has the same error, so here is one example: Unable to f...

Tony28 by Giga Contributor
  • 1895 Views
  • 1 replies
  • 6 helpfuls

Resolved! My Approvals not working for Delegates

Hi All, As per OOB functionality my approvals should show list of requests which are needs to be approves this should work for approve as well as his delegate. but it is not working for delegates. i checked with filter which as approver is javascript...

Prati by Tera Contributor
  • 3650 Views
  • 13 replies
  • 0 helpfuls

Order Guide has no items to order in Service portal

Order Guide has no items to order in Service portal. this catalog item is working fine in Servicenow website but  in Service portal I am only able to fill in the new hire details and when I click next I am seeing this error "Order Guide has no items ...

Ram15 by Tera Contributor
  • 2152 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to create a request on behalf of another user - Service Catalog

Hi, I am using the Service Catalog API (namespace : "sn_sc") to create a service request (REQ#) with a request item (RITM#) attached to it using REST API explorer. Below is the request body used ( only mandatory variables for this item is used) ; { "...

Faiz Firaz by Kilo Contributor
  • 4180 Views
  • 26 replies
  • 3 helpfuls

Resolved! Integration issue - REST API PUT - {"error":{"message":"Exception while reading request","detail":"Cannot decode: java.io.StringReader@12fba12"},"status":"failure"}

Hi i have done one integration between two instance (Source and Target instance). I am facing this issue when i am updating "u_solution" custom field in custom table of the target instance. I am sending the below data to the target instance. ab\ghi33...

Community Alums by Community Alums  
  • 4530 Views
  • 6 replies
  • 0 helpfuls

List of open approvals pending to each approver as a report

Hi, I need help in creating email notification with list of pending approvals (state = requested) to each approver. (only 1 notification with all open approvals) And need this report scheduled on weekly to each approver to show pending approvals in s...

reddy8055 by Tera Contributor
  • 1906 Views
  • 2 replies
  • 0 helpfuls

Resolved! UI page within a form

      Hello,I'm wondering if there's a way to put a ui page on a form. The reason for this is because I want to have the knowledge base homepage under a tab within a form.Thank You!

dfry123 by Mega Expert
  • 1910 Views
  • 5 replies
  • 0 helpfuls

Date filter using script include

Hi All, To fetch incident records using schedule job, I have to apply date filter in script include. i have query regarding this filter. 1. As snow db store data in GMT format , so in which format date field value should be applied as filter? I think...

anil53 by Kilo Contributor
  • 1838 Views
  • 6 replies
  • 1 helpfuls

How to resolve Connection reset error ?

Hi Community, Need help in resolving below error while doing integration. org.apache.commons.httpclient.HttpException: Connection reset Can anyone help me to resolve this error? Thanks in advance.   Thanks, Pihu

Pihu1 by Tera Contributor
  • 1386 Views
  • 1 replies
  • 0 helpfuls

SCCM 2016 Integration is not removing software

We have SCCM 2016 Removed Software installed as part of our integration software. The triggers are as follow SELECT * FROM (SELECT MachineID as ResourceID,InstanceKey + 32000000 as GroupID,DelDate FROM SCCM_Ext.Add_Remove_Programs_DATA_DD UNION SELEC...