Hi Team, I have created a inbound email action that will log a new ticket. I have a requirement that if user replies from same original mail thread, email body text should update in additional comments of the already logged ticket. Please help me to ...
Hello, How to define the reference field in the Service Portal i have one reference field of the cmn_location which I have to show to portal help me on this
How to make multi row variable set mandatory
Hi Community, Please help with the query. I want to restrict the unpublished knowledge articles to the knowledge owner or to users having knowledge_admin role. However, i am not able to achieve this with the following script. I modified the script a...
HI, i have created Survey widget in home page as shown below screen shot. if we click on green emoji it displays "Very Good" and if we click on orange emoji it displays "Good" and if we click on Red emoji it displays "Bad". but but should not displ...
Hi everyone! I have a requirement to allow users (on Service Portal and Back Office) to choose languages: English or French. I have installed plugins and made some translating adjustements and it works fine. However, I still have trouble to translate...
I want to create a dsat report. for that i want to know what is dsat.
Creating a variable for a catalog item. In the variable form, it asks you to write question. How do I get the question to show up as large, blocked text when a user is viewing it? Thanks!
We get alot of updates from suppliers by email that are logged as interaction records via the Agent Workspace and then associated with incidents. To help analyst know when an interaction has been associated to an incident I am trying to create a busi...
Can you give me the parameter to create a timesheet? I was trying to create one but it didn't work, it says Operation against file 'time_sheet' was aborted by Business Rule please help me thank you
Dear All,I have enabled the Risk Assessment Plugin in our environment, configured a risk assessment, Assessment condition and Assessment Questions and Assessment Thresholds. After submitting a change, on opening the Fill out risk assessment, it opens...
Hi All,In one of our customer account we have a user who needs all the servicenow notifications asociated with the req/change/inc/knowledge those are raised/assigned should route to his another email ID.We have tried to implement the above scenario t...
I wanted to put change task in sequence order. Can anyone please...???
How to fetch the values of all variables from catalog item?
Hello, I am needing assistance creating a read only admin role, that has the ability to view what admins can. I have created a group, added the admin and snc_read_only roles, but the users still had access to impersonate, create table index and modif...
