Resolved! How to Add related list for task SLA on incident
Hi, How to Add related list for task SLA on incident Can any one help me out on the same. Reagards,
Forum Posts
how to display choice label instead of choice value in RITM ?
We have a onchange catalog client script, which also applies to a requested item. This script is used to generate the possible choices for the user,e.g.: This works when one field value is changed g_form.addOption('u_tcc', '1', 'A1 - NO FINANCING')...
Resolved! Anyone know how to report on users with multiple assets?
I know I can do a list view and then Group by user, but I don't then know how to filter out all the users with only (1) asset. Help.
Resolved! Automated Test Framework - Order guides - How to fill in options in "Choose Options" step
Dear Community, We have recently created some order guides and we want to use ATF to save time and test them automatically. We already have created our first test and all steps are executed successfully until we reach "Choose options" step. Here we h...
Parallel approvals in workflow
Hi, I need help on below scenario: The catalog item includes multiple (suppose 10) approvals in workflow after manager's approval. I want if out of these 10, one of the approver rejects the approval then instead of ending the workflow, it will go bac...
Resolved! CMDB groups and changes
In the Istanbul and jakatra release came the concept of CMDB groups. anyone using them with change ? and how are you using them?Best, Eric
Resolved! Dynamic Date population in the Set Field Values in the Automated Test Framework (ATF)
Hi There, We are currently building some reusable test cases using ATF (Automated Test Framework) Application. We have several test scenarios related to change management where the "Planned Start Date" and "End Date" should be dynamically populated ...
Resolved! Clear Cache for a specific user
Hi Everyone, Is there a way to clear cache for a specific user. Reason is, we have updated the users group and should be available to a specific user criteria. But i think it is still not working. I don't wanna use cache.do since it may cause perfor...
Resolved! How to update outage Affected CI table when CI on incident changes.
Hello - I am trying to write a business rule that, when a CI is changed (to another CI or to nothing) on the incident form, the Affected CI's on associated outage (cmdb_outage_ci_mtom) reflects that change ... ie it deletes the old value and includes...
Resolved! Work notes not accepting large text.
Hi All, Work notes doesn't accept large text in Change Request form. I have increased the character limit to 6000 even though it copies only less text. Please see below. I have large text which is not more than 2000. I tried to enter in work notes a...
Unmask a Masked Field
Hello All, I have a masked field under a RITM form which obtains testing password from users. Do you have any idea that I can unmask the value and send the password through an email notification? Thanks very much for your help! Queenie
Auto populate Reference field with value based on 6 options selected in choice field
Hello All, I have a requirement where i need to auto populate reference field based on option selected in choice field. Note: reference field has n values but i need to populate only 6 values based on options selected in choice field. lets assume...
how to write field message in new line?
I want field message to appear like below in a single field message not like double messages. I have tried \n, <br>,<BR> but no use. Please suggest.
Resolved! Which one should I use task_rel_kb table or m2m_kb_task table?
I would like to allow to add relationship between incident_task and kb_knowledge to the user who has role "snc_internal" in the "Incident Task" record form. And I assume that this user has not role "admin". Which one should I use task_rel_kb table or...
