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Add groups to visual task boards

Instead of people across the top, I would like to route incidents to groups with visual task boards. Is this possible?

lbodeen by Kilo Contributor
  • 5640 Views
  • 23 replies
  • 3 helpfuls

Calculate only Working Days

I want to calculate date difference between 2 dates excluding weekends.var current_date = new GlideDate();var created_date = current.getValue('opened_at');For example : if created date is 05-jan-2018 and current_date is 08-jan-2018 the date differenc...

suryan by Kilo Expert
  • 3498 Views
  • 3 replies
  • 4 helpfuls

Resolved! Slack Spoke integration error message 401 (SOLVED)

Team, after set up the connection and credencial from servicenow and also set up scope entries from slack workspace I got an error message 401 as not authorized trying to retrieve the token. I double checked the client id and client secret but no luc...

Antonio42 by Kilo Guru
  • 2713 Views
  • 7 replies
  • 4 helpfuls

Resolved! Do web services require SSO for authentication?

I am evaluating what it takes to enable SSO on our instances with our corporate identity provider.   We have a bunch of external integrations via SOAP for things like alert forwarding into ServiceNow and service desk integrations.  Our SOAP web servi...

Resolved! Discovery Schedule - Mid Server field importance

Hello,Quick question regarding Discovery schedule.Scenario : I have configured a discovery schedule, left 'Behavior' field blank, Updated 'Mid Server' filed with 'PROD MID SERVER1' which is up and running.Findings : When I ran this discovery schedule...

ravipoli by Kilo Contributor
  • 1462 Views
  • 6 replies
  • 1 helpfuls

Resolved! difference between getTableName and class name

Hi  I am looking  for  the difference between getTableName() and sys_class_name any approach with practical implementation is appreciated. Thanks in Advance Amey

Amey3 by Giga Expert
  • 6273 Views
  • 11 replies
  • 8 helpfuls

Resolved! Populating a Catalog Item from a UI Action Button on a different table

I'm working with a client who is using the Interaction table as a landing page to field emails and phone calls. From the interaction ticket, we have a select box which asks what ticket type the agent wish to raise. They can select interaction, incide...

Community Alums by Community Alums  
  • 2148 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to move schedule entries from one instance to another

Hi Community, I have created new holiday schedule entries for existing schedules. I need help in moving schedule entries from one instance to another. I see 'Add to Update set ' related link in the schedule entries form Can I use that to manually add...

Pihu1 by Tera Contributor
  • 1815 Views
  • 5 replies
  • 1 helpfuls

Resolved! Creating Problem from an Incident

Hello All,Im trying to complete the ITSM (Madrid) Simulator but now I am not sure if the simulator has some issues or I don't know what are the best practices.One of the task is creating a Problem from an Incident. The instructions are the following:...

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