Good afternoon community, I am creating a few SLAs that derive their duration based on variables from the request form. I am running into a couple problems around them not starting. Conditions are as follows- When I create a request that should tr...
hello, i want to change the filter for the shown CI.So for the class there was no Problem, if we use a the relationtype "uses (parent) we only get the Ci's from the Class Business Service. But further i want to limit the list of the business Service ...
Hi, Reference Qualifier on a User Reference Field(on sys_user table) to show only active users in servicenow. I have to have users who are only active rightnow. In Reference qual field i want to right the script... Please help me with this. Thanks, ...
UI Action for Resolve Incident button on Incident form. As a default on the instance, We could see UI Action for Resolve Incident button has same scripts on both server and client side. why is it so? function resolveIncident(){ //Set the 'Incident ...
Hi community, Got an ACL script that I'm trying to augment to allow the current user to read a requested item if s/he is one of the approver(s) of that requested item. I'm pretty green at creating and calling functions and I think that may be where I...
Hi There, I have written Before Query Business Rule on Incident table to sort 'caller_id' field for list view. It is working fine but I want this code should only execute for related list. For Example: Shorting should only apply to related list recor...
Hi All, I want to add the catalog item name field in the sc_request form. I have tried but it is not working. Can anyone give me a solution?
We would like to use Templates to pre-fill information at SCTASK level. However, when we apply the template, it fails to update the Additional Comments section. I believe, additional comments can be applied at RITM level. Is there a way to get the ad...
Need some help for Cataog setup.1. I need to send manual approval by Email and change the RITM state to Pending. Can i change the stage as well(via script and not in workflow) ?2. I have a catalog task via workflow but user can create manual task. I ...
I would like to change the green color on the process flow formatter to red for an specific value. Has anyone come across this yet?Thanks,Marcelo R. S. CorreiaPrincipal Business ConsultantEMC Corporation
We are setting up Contracts for the first time, and want the ability to tie each PO to a Contract, but the Contract field on the PO is filtered to only show Contracts that are the model of Purchase Order. Why is that filter there? Is there a reason w...
Hi All, I want to add Header text as like Footer text in the PDF generator template, How can I do this as below screenshot Thanks
At the bottom of surveys there is 'Submit', 'Save', and 'Cancel' and I want to remove the 'Save' button.Thanks!
Hello experts, I have a requirement to integrate Oracle Enterprise Manager to Service now for auto ticketing . When a ticket is created in OEM automatically incident must automatically get created in snow same for update. I did all the research read ...
Hi, all the experts of the servicenow, I just want to confirm the right way of transferring the update sets. Could you tell me both of the answers? Q1) Is it better to merge the completed update sets on the dev instance before retrieving the update s...
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