Hello everyone,I have created a 'Database view' to join Problem and associated Problem task table to run a report that displays all the open problems along with their tasks if any. The Database view runs well so does the report. However, when I group...
Hi,I have a requirement where, I need to grant access to ITIL user where the user can add new Category and add list of values to Sub-Categories. I checked the documentation and it says only Servicenow Admin role can perform it. Can you please help me...
I attached a screenshot of what I see when I impersonate him. Thank you!
ServiceNow only keeps track of Originiating Group and Assignment Group. Does it also keep track of groups who "touched" the ticket?
I've been working on this inbound email action. I set up a forward on our mail server to take anything from servicedesk@company.com to @service-now.com. That is working fine, however, the servicedesk does receive SPAM email and I don't want to create...
Hello,We need to define new SLA's in the new year. I have never worked on SLA's and we need to define SLA like 16X5 or 20X5.Right now I see the existing SLA schedules as 8-5 weekday and timezone is floating. How do we define SLA for 16X5? What schedu...
Hi, I would like to know how to get the date and time that an incident was last assigned to a queue (Assignment Group) from the incident_metric table. I actually want to work out how many hours it took to resolve a ticket from the time it was assigne...
We have a field class on our table that is a type of 'email'. How do I increase the max length the field will accept? I went into the field class table and set the length value on email to 200. I have also tried an attribute max_length=200; but...
If you take the OOTB department table, and put this as a list collector on a catalog item; when you select any item in the list collector - information is displayed about that item underneath:whereas for a custom table. it only displays the "Display=...
SNC Community, We have an external system using the Table API to create a record on a table in ServiceNow.How do we pass a name/string value to a reference field and have the reference field display that value? The Reference Field values are not popu...
When you first install a wireless router in your home you are encouraged to change the password to your admin account so others can't get in using that common id and password. By the same token should the generic "guest" account in your ServiceNow ...
Hi guys,We are building our Service Catalog but when we submit the request, the 'Requested for' field on the Request defaults to the persons name who logged the request.This seems to be set when we go into the dictionary for the 'Requested for' field...
I'm trying to select Roles that can access a Record Producer I want to have in the Service Catalog. I created the record producer from the the documentation http://wiki.servicenow.com/index.php?title=Record_Producer#gsc.tab=0 and it seems like it we...
We have client contracts in place that state that the Resolution Starts when the Response SLA has been fulfilled. That is easy to configure as the Incident changes State from New to Open at that point.However, we also have a commitment to redefine ...
After changing a user name the old name still pops up in collaboration like chat, live feed.... Already did a cache.do do without success. Anyone know if there is a temporary table/cache? Thanks in advance