As the default OOB behavior when any incident is cancelled in my application , it is set to active = false . I want to change this behavior and i want the incidents to remain in active = true status when incident is cancelled . What is the OOB busin...
I want to use the default items used on ServiceNow with icons for catalog items and categories.Where are the existing icons stored?And can I use it?
Description: What is the effect of increasing the session timeout? Why does the documentation say "Adjust this timeout setting to no more than a few hours, although up to 24 hours is workable"? Does increasing the timeout cause a huge performance hi...
Hello experts, I am trying to send approval emails to approvers if they have not approved yet, this is the scheduled job: ********************************************************************* remindApprovers();function remindApprovers(){//remind eve...
Hi Team,I would like to display the section/tab(Security Incident) when the 'Incident Type' is chosen 'Security Incident'.The section/tab(Security Incident) should be hidden when the 'Incident Type' is not chosen 'Security Incident'.Client script : T...
Hello Community, As the title says; I could need some help writing a background script to close all our Requests when RITM have State Closed complete. We have approximately 130 Requests where RITM is Closed complete, so I believe there is a issue wit...
I'm trying to work with ATF to automate some catalog testing for my organization, and one of the things I test for frequently is making sure permissions and entitlements are functioning correctly. For example, I need to test and make sure Jane Doe in...
Hello! I am needing to add group to a new group that I am creating. Group A needs to be added to group B. I don't know exactly what related list would deal with this or if there is a better way to get this done without having to use parent group be...
Hello, I need some functionality setup where - When I create a Task, subtasks auto Generate and have the parent set to the original task. - I also need this task to generate an incident and set the task as the parent. I can get the Subtasks and inc...
I have a catalog item that has two date variables, a delivery date and an expiration date. For both variables, I need users to not be able to select a date that is in the past and also not more than business days in the future. The script below help...
is there a way to automatically expand the "show email details" in the work notes of an incident?
We have a requirement that checks the start date field to see if it is within 30 days prior or less. For example: If user selects 11/9/2019 it would fail, 11/10/2019 is fine and any date after is fine.
Hi, I cloned an existing widget but changes made are not reflecting on the Service Portal (I see the change on the widget itself but not on the Portal). Considering there is a new ID on the cloned widget, I am guessing this might need to be updated s...
Is anyone aware if there is On-Call Schedule Module is paid or Free cost ?
Our security team is needing to add a specific rule for ServiceNow emails to our spam filter and is needing the sender hostname to do so. I've tried looking through the email properties in my instance but I am not finding anything. Any help would b...
