Hey everyone,I've come across a problem where a user wants to create a ticket via email, and for all replies to that email via ServiceNow should be stored as a conversation in the email client, I was able to achieve this if we would use the same subj...
Hello ServiceNow Community!I need to create policies & procedures for reconciling duplicate CI's and need some guidance from what others are doing to handle this situations. We are utilizing the CMDB Health functionality within Geneva, but we do not ...
We built a number of new Service Requests, that create RITMs and SCTasks. But for some reason we cant post 'Work Notes' on either the RITM or SCTask. I have looked everywhere i can think of that might prevent being able to post. I can type into th...
I want to know the date that tickets closed. The picture is Problem tickets list of Reports function. I can display "Opened" but there is no "Closed" below. Now, I confirm that "State" is "Closed" and then check "Updated" to know when the tickets clo...
Hi, I want all the Incidents which were created by each and every member of the group. i tried some script available on community but still facing issue to get all incident not getting accurate result Thanks in advance
MRVS is not working while added the same on catalog item. It throws below error on portal and failing to load SC_Catalog_Item widget. java.lang.NullPointerException: Value in JsonObjects name/value pair cannot be null Failing widget: 'SC Catalog Item...
Hi All, I have a record producer which is creating incidents,so it is by default assigning the tickets to assignment group - A (which is already configured ).Now I have made the assignment group- A inactive but also I can see that the tickets are ge...
Hi Everyone, 3 email logs are visible in the activity logs but one email is not capturing in email log even though the email log type is "Sent", I am wondering about this weird issue, can anyone tell me the possibilities, why it is not visible in the...
Hi All, Can you please help to achieve below requirement. I need to send out 3 email notifications to a group 60 days/30 days/one week before the contract Expiration date. So I have tried to create email notification once expire condition matches. Ho...
Incident management integration, when source instance creates an incident in target instance via web service (REST API). on creation, in target instance it should send a response which contains the incident number and incident sys_id. how can I do th...
Although it seems to be a fundamental question, it's noticed that there are 2 asset management application from ServiceNow - Asset Management in ITSM / Hardware Asset Management. Despite of the difference in license counting, can anyone explain mor...
This is the widget "My Request" on Service Portal. I want to display group name that person who opened Incident belong to next to the name. (The place I want to display is red square below.) If the person belong to multiple groups, I'd like to disp...
Hi All, I have a custom table and it is currently not extensible but I want make it as extensible, because i have to use same fields in new custom table so instead of creating new one with all fields I want to make an existing table as extensible Doe...
Hi All, I have integrated ServiceNow with 3rd Party, its and outbound integration using REST. the integration is successful. But most of the time its getting failed saying API rate limit exceeded and the error code is 429. Not sure how to resolve thi...
Hi Guys, We have come across an issue with the manual update\add of approvers on an RITM. Our Service Desk sometimes are required to update or add new approvers onto RITM's that are currently in progress and waiting approval. when adding the new appr...
