In our instance, we have a business rule that will add the Close Notes of a Incident or Catalog Task to the Work Notes of the Parent Record. In other words, once a subtask closes, the Close Notes will be copied into the Work Notes of the Parent Task...
I wish to appear for CIS ITSM exam but am unaware of its pre-requisites.I cleared my admin certification in September 2016. Since ServiceNow has made a lot of changes, I am not sure if I will have to re appear for admin and then only I can appear for...
Hello All, I have an issue, where roles in the ACL are not getting captured in update sets. I was trying to move my updates from dev to QA in that i have created ACLs in that only certain roles are mentioned. but when i moved my updates to QA and sta...
Hi, what is the purpose of CAB required field for normal and emergency change types when it's already manadatory for those types What is the prupose of CAB Delegate if we define it in CAB definition? Why is the CAB delegate field available for editin...
Hi everyone, This evening, were committing an update set to our production environment. This will be to create a new widget, and add it to the service portal. There is 1 error listing, and I can't seem to figure out how to fix it. The error is: Co...
I have to fetch values from the URL (sc_req_item & sysID next to it) and set it in Table field "source_table" & Document ID field "source_record" on the form respectively. Sample URL as follows: https://xyzdev.service-now.com/now/workspace/agent/re...
How Many types of Script Includes()? Please provide the correct answer: Two types(client callable and server-side) or Three types. Which one correct? Thanks Ram
I've been tasked with creating a report to find the most used Knowledge Base article this year. Looking at the kb_use table, I don't see a way to filter views for this year only. Can someone provide some guidance?
Hello everyone, It's a little unclear in the documentation (maybe i'm just looking at the wrong docs) how to add location records to the location map. I tried adding the latitude and longitude to a few location records but they're still not showing ...
Hi, I need to push multiple values into a glide list field from records retrieved from gliderecord. Currently it's only pushing one value. Is there something simple I'm missing? I've logged it and the glide record is returning 5 records. (function e...
We have a requirement for users to provide feedback on how our department is running especially with the recent implementation of ServiceNow (Madrid) and our new Service Portal. I’ve been asked if we can add a widget to the service portal that looks ...
When i try to view the report dashboard it says "Report visible only to a specific users of group.All other members are able to see it. I already have ITIL role, Report Security - enforce access control checks" plugin is also active. Also both the d...
Hi All, I wanted to know what is minimum role required for users to read HR knowledge base articles... the role "sn_hr_core.kb_writer" gives access to entire HR knowledge base along with editng option, but is there any way in which we can give just...
Changing Cart Quantity based on Order Guide Variable Value Using a Business RuleI couldn't find the answer to a scenario we came up with so I figured out a solution and thought I would share it for those looking to do something similar. Side note, ...
Hi We wish to have the requests which are created through service portal, with contact-type - 'self-service' For Incidents we have a Record Producer and managed through its RP script. But I dont find a way to log RITMs. Should I include a variable to...
