I am trying to find out how I could prevent a ticket's creation for duplicate emails received. We only have one inbound action that will create a new incident when a email is received from a certain email address (a server) with a specific subject/bo...
How to Visible Field based on user role (LIKE : change _manager) on change request ? Scenario : When ever Change manger group members login that time only one more extra field (Like : Author side ) field visible. Please help me .... Thanks, Ram
Hi, Is it possible to link an SR to a Change Request or vice versa? Specific requirements from a customer are involved, and I cannot find any answers in the forums. Any suggestions would be a big help, Thanks, Sandrine
Hello, We have created a notification with two buttons, Have you an idea to how dectect when a user click on a button ? We tried to: use javascript function "onclick()" but without success..create two email script for each button but, the script are ...
ServiceNow Version: London I have added an approve and reject UI action button in the change_request form which work fine. However i would like to change the color of these buttons to green and red respectively. I have added the client script to try ...
HELP! I want to make a single Catalog Item Variable mandatory only when I try to close the SCTASK. Since it's only on one Item, I don't want to make a global change in the "Close SCTACK" UI actions. I think the "Catalog UI Policy" definition is the w...
Hey Everyone. I am trying to create a Database View that Joins the Tickets from the INC and the RITM(REQ) Tables for the customer. Since the Task table does not have Customer or Requested For we cannot easily look-up customers tickets on one table. ...
The Company field is not inheriting/auto-populating in the SCTASK record even though the field is present in the RITM. User raises the request and RITM gets created in which the company will get added automatically based on the user. I have added the...
Looking to know if there is a way to have an attribute on a CI that could be linked to a knowledge article. We have loaded our system architecture diagrams and runbooks into knowledge, but I would like to complete the circle and have the ability to...
Hi All, I'm trying to take my source value and save it as uppercase in the target field. I have the below code, which seems to be doing nothing at the moment. target.u_hard_disk__gb_ = source.u_hard_disk__gb_.toUpperCase(); Regards,
Hi All, I want to gliderecord in service portal widget - client script. How to do that? If I put like this as below, var gr =new GlideRecord("incident"); gr.addQuery("active","=",'true'); gr.orderBy('number'); gr.query(); if(gr.next()) { alert("hi");...
Hello guys , I have a quick question about the approval , From my assumption there will be a difference in license cost for the "ITIL" and"Approver_user" role . Approver_user role can be assigned to end user who can approve their approval request ....
Hi i have request like this, if 1st - approval didn't approved with in 1-day , then goto setValue "Cancelled"--End if approved with in 1-day , goto 2nd- approval , if 2nd approval didn't approved with in 1-day, then goto setValue "Cancelled"--End. ...
Hi All, How to call onClick() function in Widgets? Below is my html code in widget: < input type="file" id="uploadFile"> <button type="button" ng-click=foo()> Upload </button> Below is my client script code in the widget: function foo() { var f=docum...
We're now in Kingston and while I have been fairly successful with past attempts using Flow Designer; I am stumped trying to make this work the way I intend for it to work. I am wanting the 'Work Notes' from a Requests' various Tasks to also update t...
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