Hello everyone, I'm implementing the Change Management area and was wondering if it was best practice to edit the OOTB change workflows or copy the OOTB workflows and edit that copy? Also, how do I define what workflow a change type uses?
We are trying to create multiple request items thru an excel file. excel file is uploaded thru a service catalog on a Service Request and a work flow behind it copies excel file from Request to the Transform map. In the Transform map 'onBefore' scrip...
how we can take the csat survey for incident and SR
Hi, I have a requirement have a single line text variable. In that variable the length should be minimum 15 characters and maximum 30 characters and it should not allow special characters. Can anyone help me how to achieve this in single line text fi...
How to concatenate two catalog variables value to new variable which is hidden in the catalog form, and display that hidden catalog variable in RITM form I need to concatenate "International dailling code" and "Landline Number" into "Landline" Var...
I am trying to create a way for an incident to be reviewed by a peer on the team before it can be resolved. I went with the out of the box group approval, but the issue is that the person requesting the approval (the person assigned to work the ticke...
Hi Community, I had a tricky SLA Requirement I have not been able to figure out and hoping others might have insights. Two tricky requirements 1. End of Business Day, for example P5 has 10 days, breaching at end of 10th business day. The SLA Defini...
I am calling script include from UI action what will happen if i doesn't pass current object?
How to Create report for KB usage. Need to display the information on KB published and other stages report.
Can Non employee / external users access ITSM service portal ? if Yes, what is required to enable this? Thanks!
1. What do service catalog variables provide? (variables are like questions in catalog requests) a. Options to tailor a catalog item to the customer needs. b. Definitions of available item options using questions choices. c. variab...
Hi All, I am trying to relate Change_manager role under ITIL but I am receiving an error says "Error Message : Aborting the operation due to the roles cyclicity!" Please help me in relating these two roles
Hi All, I have a rather complex form that uses a couple of variable sets as well on form variables. What I'm trying to do is pass the value from a variable in variable to the reference qualifier of the second variable set. To put it in context I'm t...
Hi, I have "sys_popup" view enabled on my incident table. However, I'm not able to see all the fields(in popupview) when i try to view the incident data from a custom field that i created on one of my application. Below is my business scenario: I hav...
I have to pass data from server to HTML or vice versa how would i achieve that?
