I need to create a stand-alone script that can be manually run. When executed, the script will perform a query of all non-resolved tickets for the current day, in a particular location. I'm new to scripting Service-Now, but not programming in gen...
Hello,I have to create a report for all open incident tickets that is assigned to my group and has not been updated for the past 72 hours. I have started creating the report, however, I do not see the options to filter the report to show; (1) Assigne...
As we continue to build out the contract ans SAM sides of ServiceNow, I am trying to better understand how the software license section under contracts is used versus the software license side of SAM.How have other been using these two pieces of capa...
Hi Everyone,Our instance recently got upgraded from Eureka to Geneva.MID Server status became down and the version does not match the Build number in the stats.I was told that the MID Server will auto upgrade which didn't happened. I am using a proxy...
Hello,I have a custom reference field on a Change form, called Template. That field references System Definition->Templates. If I select a template, then some fields are populated on the form.This all works fine, however I'd like to achieve that as s...
Greetings!We have a requirement for a Problem Report. There is a field called "related_incidents" which contains a count of related Incidents.There is a related list on the Problem form of all the related incidents.Is there anyway to pull a list of t...
Hello everyone, I need some help getting this report, I will really appreciate it if someone can give me a hand, I need to create a report, and get the information of all the assignment groups a bunch of incidents had. ( Assig...
Hi all,I have found that since we have setup SSO, users are unable to access our ServiceNow instance from outside the network. When they do attempt, they get a Could not validate SAMLResponse error. SSO works fine internally.Does anyone know wher...
Hi All,We have the requirement to implement a new application "KEDB" in which the client is looking for the same functionality as of knowledge management, but they want that the number should start with "KE".And on the other hand knowledge article wi...
Hello everyone,I am wondering if there is a problem management impact and urgency matrix that someone has already developed that they would be willing to share? I am in process of standing up the PM process for my company and this would be extremely ...
Hello all,Please tell me How to set maximum limit for entering characters into description field of IM form?Actually by default description field has 4000 max length, but it taking more than 4000 characters.so please do reply.Thanks.
I created a new field in both the CMDB and the Asset tables called u_firmware_version. I would like to add it to the AssetAndCISynchronizer script include so that it updates just like all the other fields do. Our AssetAndCISynchronizer script is ...
Request approval button is missing in change request? I have check Biz rules, workflow and UI policies. They are Identical to the ones in my dev which working but prod is not. Any help would be appricated.
Good morning!I was wondering if there was a way to push records into an update set rather than exporting the records via XML and importing the files.I think the answer is "no" but I wanted to check with the gurus first.Thanks!!M
We're fairly new to ServiceNow and currently have a limited number of catalog items built out in our end user accessible catalog. We do have a portfolio of overall services but not all the corresponding catalog items and related tasks built out. Re...