Dear SNOWers,I have a requirement on which My Section Name would be changed by Default . Form is normal like Incident form.I got some solutions but it not worked. EX : document.getElementsByClassName('navbar-title-caption')[0].innerHTML = "newsection...
To get software counters to move counts from "not entitled" over to "entitled in use", we have to manually add a machine CI as a "Asset License Entitlement". This seems odd that you would need to do this manually for all CIs.Seems there should be a h...
How to export table columns data to EXCEL or CSV, when I am trying export its exporting large number of records(10000) than what is showing in count on columns list. Please help
I received a unusual issue from change management team that there is 1 change request ticket is unable to proceed to Scheduled stage from Authorize after all approvers approved.Their other tickets was working great and able to proceed to Scheduled st...
Hi!I'm looking for best practice advice. We have a centralized Tier I support group and have frequent issues with misrouted incident and request tickets. The business frequently asks our administration group to modify ServiceNow to help alleviate tho...
Hi All,Below is my business rule which is trying to fetch Assignee Group role however it is not working, grRole.getDisplayValue('role') is not fetching any value. (function executeRule(current, previous /*null when async*/) { //var temVar = new Hel...
I want a fetch the value from the reference field that is on Catalog item form on the service portal in the client controller and want to use that value in the Server script.Please suggest me the solution.Thanks & Regards,Surbhi
Hi AllCan we modify the form for the preview button ?I understand it is according to the view the user has selected. But can we make this as a one standard form ?Kindly let me know if there is a possibility RegardsAB
Hi,I was just wondering if it is possible to have a list view for the Fulfillers that allows them to be able to massively update the state of their catalog tasks for different catalog items.However, some catalog items have different states so I was w...
Hello, We are looking at a way of havinf all our Service Now attachements exported where by we can also see which attachement to which ticket number it belongs.Is there a way of having this done/ Many thanks! Sinan Sarsam
Hi Team, We are unable to reset the password for a user the second time, is there a time that we need to wait to reset or change the password for a user, kindly let us know in resolving this.
This is eating me, but here goes: How can I reassign the default 'Overview' dashboard on incident management or any other module? I know how to get to create a dashboard, I just don't know how to tell SN to use X instead of Y.Thanks!
Hello everyone.I have setup CMDB baseline. When I make some changes in the table, I get a few logs which are same.Also, I have an Audit Record which duplicates with records as well. What is a reason of this behavior? Why the records are duplicated?
We have a need to find out who reassigned tickets. Our Service Desk receives incident tickets via email. They do not assign the ticket to themselves and then reassign to a group. You can see in the Additional Comments field that they have touched t...
Wanted to take a moment to discuss the different between before and after business rule. When a record is updated in since of Service-now, operations occur in this sequence:Before business rules run -> Actual database write occurs -> after business r...