Hi SN Dev Community,Has anyone been able to implement the Checklist feature on catalog tasks (eg. easy way for the task recipients to understand what needs to be done without multiple tasks)? Is there quick steps on how to implement this?Thanks,Ravi
Hello, I configured a new Service Catalog item. On submit, I would like to create an incident instead of a request. How do I achieve this. For now, the submit button is creating a request. Need to change that behavior. Thanks for your assistanc...
Hi All, I have created a script action when it runs all the updates which run by script action is showing as "System". Is there any way to show particular user name? Thanks in advance,
Hi All, We are getting error message as "Error Message Illegal access to method getRecord() in class com.glide.sys.User" in our RITM form. Where we have used default value for all variables to auto populate logged in user details like email,name,empl...
Is it possible to send attachment to some shared folder.
I'm fairly new to Servicenow, been on the platform as an admin for about 4 months, and I am trying to update 32 groups with a fix script vs manually opening the records and updating the group type. Here is what I have: var grp = new GlideRecord('sys_...
Hi, There's this requirement i have. I am not able to proceed. Please help me with this. It appears like this in the form, How can i get that icon?? n Checklist should be of which type!! Thanks, Vaishnavi
Hi Experts, Good Day we have Lost an application in Sub-Prod Instance after Clone with prod. we have done this clone 1 month ago . How can i get this in my instance. please suggest. Thanks in advance
Would you please provide me some feedback on this concept? Thinking of creating a separate tier 0 and tier 1 KB for each subject area, where the knowledge owner/manager can posse enough expertise to understand the need to create content and manage it...
Hi, everyone. I'm just learning about workflows, but feel so dumb. I don't know how I to revert a cancelled CR. I have no idea where to start.
I am trying to configure my personal dev instance to use ssocircle. It is on Helsinki release. I have imported the metadata into the instance from http://idp.ssocircle.com/meta-idp.xml. I have also imported ServiceNow generated metadata into ssocircl...
Hello everyone, How to set default order of list by reference field value? isOrder=true works fine on String field types, but not onto reference one User preferences with System checkbox ticked are not solving issue neither. Reference field is called...
Hello, I am trying to create Import Set from CSV file for data source.I am getting following error in Red. I do not have any duplicate column.I am giving header row as start from 3 but seems like csv file taking by default row as 1. When i checked Im...
Hi Team,I have a requirement to update an Incident from an email - and not log a new one. I need to grab the INC number from the subject to perform an update to that INC ticket - plus grab the 3rd party ref number and add it to the incident field.T...
I have been making several templates to quickly assign newly created incidents to different teams in our organization. When we assign to these teams we also add a tag to the incident for tracking and trending purposes for our Service Desk team. I rea...
