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Send notification when approval is rejected

Hi, I have a variable called a credit card. The variable type is a checkbox. If the user checks then it will go to approval. If approver Rejects then I want to trigger a notification to the user who is raised that request. I am creating Notification ...

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sriram35 by Kilo Guru
  • 2872 Views
  • 3 replies
  • 1 helpfuls

Resolved! Customer facing materials or links explaining ITSM vs ITSM Pro

Are there any customer facing materials explaining what is included in ITSM vs ITSM Pro?  Someone asked if see Service Portfolio Management and Vendor management are part of ITSM Standard or Pro.  I couldn't find any documentation on that. My only th...

Resolved! How can you output new line from Close Notes on Service Portal

We are trying to show the Close Notes of an incident ticket on the Service Portal and on our widget we can only get the plain text version of the contents of Close Notes from incident table. Is there a way to get the contents of that field with the p...

JC S_ by Mega Guru
  • 3858 Views
  • 8 replies
  • 11 helpfuls

How does Change Approval Policy input work?

HI experts, I have played around with Change Request -Normal Workflow and Change Approval Policy but still get confused of the feature "Input" in Approval Policy. Anyone can give me an example, much appreciated.

Cuong Phan by Kilo Sage
  • 1396 Views
  • 2 replies
  • 0 helpfuls

Resolved! Help with interaction UI action

Interactions have an UI action for creating requests - 'Create Request' I would like the interaction to be closed when this button is clicked. I have been able to do this on the create incident and associate record UI actions but am not able to do th...

georgeprad by Mega Expert
  • 1687 Views
  • 1 replies
  • 1 helpfuls

Resolved! Inbound Email Action "Reply Email" sends no email to unknown user

Dear community, I'm working on a project to encourage our clients to use the portal instead of email. One of these steps is to disable for clients to create a ticket by sending us an email. For this, I've created new inbound email actions that as las...

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Marissa by Giga Contributor
  • 4280 Views
  • 11 replies
  • 4 helpfuls

JavaScriptException: java.lang.NullPointerException in logs

Hi,   Getting bellow error in logs close to 300 daily. Please assist. ================= JavaScript evaluation error on:(function executeRule(current, previous /*null when async*/) {var glideURI = gs.action.getGlideURI().toString();if (glideURI.indexO...

Jay81 by Tera Guru
  • 2384 Views
  • 5 replies
  • 1 helpfuls

Resolved! Approval Record is not updated to Approved

Hi all, Approval record is not updated to approved/rejected when approval user clicks on "click here approve" link in the email, it opened an email with the subject as "Re: PRBXXX - Approve" to a respective instance and sent. Now respective approval'...

Anil74 by Tera Guru
  • 1908 Views
  • 15 replies
  • 2 helpfuls