We have a requirement to restrict write access on specific records to spceific groups only but anyone with itil role should be able to write on comments and work notes. Any idea on how to approach this ACL setup?
This is regarding inbound action for receiving emails.My goal is to write an inbound action that will run if the email is a certain email X, with a certain subject Y. I believe this can be done by setting the run conditions such that recipients is em...
Some of the UI actions (Re-Analyze,Delete) are not visible to the ITIL user even after the roles(ITIL) was included for the UI action buttons. This is in Madrid version. Can anyone please provide any solutions for this. Below screenshot is of a Admin...
I'm studying the service catalog of an out-of-the-box instance. As an example, the "Standard Laptop" catalogue item. This item uses the "Service Catalog Item Request" workflow. Inside this workflow there is a Catalog Task activity called "Order Fulf...
We have an end user (he does not have a role), that would like to see all tickets opened by his department within his self-care page. I tried adding him to the watchlist, but that doesn't allow him to see and load those incidents, just receive notif...
Morning, I have a requirement to send out a reminder approval after 7 days if the first approval has not been actioned. Background: We have a request on the SSP which allows users to deploy devices to our customers and part of workflow requires the ...
Using List Collector i am selecting multiple and want to check which user is present in AD group and which user is not preset. Users which are not present in AD Group i want to Add them automatically using orchestration can anyone help ,how to do thi...
I have created a new risk assessment and added the questions using the Assessment designer, however when i click the "Risk Assessment" ui action in the change request, it shows blank screen. Please guide what i am missing here.
Hello,I was wondering if there was a way for me to disable the price, quantity, and total options from the approval screen as seen here?Thanks
Hi All, How set reminder email for survey, post 3 days of survey triggered. please help me. Thanks , Jenny
Any experience with SAP password reset with the orchestration password reset? (How) can it be done?
On the Incident Communications Task form the 'Send Updates' UI action has a condition on it of 'new sn_comm_management.CommunicationManagementUtil().canSendUpdates(current)' . In laymen's terms what is this wanting in order to evaluate to 'True' and...
cmdb_ci_service table has 3 read ACLs, some users from CMDB does have write access to these table and other doesn't have write access. I am trying to find what ACls could have been given to CMDB group to have write access to the Business Service tabl...
We are using a multi-row variable set on our catalog item and we need to require the user to enter at least 1 row before he can submit the catalog item. Any ideas for this?
Hi All, I am trying to get my head around this ticket. The ticket actually breached on 27/11/2017 at 15:18 on a 2 hour SLA. However the Breach time showed is incorrect: INC0214656Date Time Opened27/11/201713:18:38Original Breach Time 27/11/201...
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