Can someone help me out and see when someone updates the work notes and changes the state it updates the RITM 3 times in a row.I open a ticket with SN and they told me it was a business rule I created called Work Notes to RITM. Can someone take a l...
Hi All,I have a question, I am trying to get the task short description change based on what is selected when the from is submitted.On the form I have two variables: a reference variable named "Application" and a select box variable named "Request". ...
I'm having an issue not being able to load my homepage in Helsinki using the Homepage link. Homepage URLhttps://xxx.service-now.com/nav_to.do?uri=/home.doRedirects to https://xxx.service-now.com/falseEnds athttps://xxx.service-now.com/nav_to.do?uri=/...
Is it only used for discovery , or is it a scripting methodolgy
Hi there, I need to create a database view between Problem and Problem task tables. tried conditions nion where clause with prb_sys_id = ptsk_parent and prb_number = ptsk_problem; prb and ptsk being variables for Problem and Problem task tables. I ge...
Hi,I am new to ServiceNow. In fact this is the second day I am logging into this community and into an SN instance. We are implementing SN replacing some existing services. As part of that project we have to redo the rxisting integrations. The integr...
Hi,Thanks in advance for looking at this issue. I've reviewed quite a few community posts andrew.och asimpkin here that are similar in nature, but not quite covering my use case and a problem I can't seem to solve.I'm using Helsinki On-Call schedulin...
Hi All,We have a requirement as mentioned below:We would like it to be possible to move an incident from Cancelled state back to an open state for 10 days after the state was set to Cancelled. After the incident has been in Cancelled state for 10 da...
Still jumping into Service Catalog. Not sure I understand the difference between the Request Approval and a Requested Item Approval. Is the Request record/workflow where you will always capture the approval? Or can you also capture the approval ...
Hi,We have an integration between ServiceNow and Bomgar. One of our record producers is responsible for launching a chat window to Bomgar. The "Start Chat" button within the record producer generates a Bomgar URL and contains parameters. We wan...
Is there a way to display the green + relationship editor icon on a CI form via ACL or other manner? We've implemented ACLs on cmdb Tables to prevent unauthorized updates/creates on the CMDB tables, only members of the support group and a few other...
We use UI Policies to show and hide a lot of fields on the Change form based on the Category. When the approver looks at the approval view it shows all the fields from the Change form on the summarizer (formatter). We would like to only show fiel...
Hi,We are on Helsinki, patch 8, and are trying to build a self-service portal for our Customers. I must be looking in the wrong place. I cannot find any documentation on how to configure the external portal. Is there any additional costs to this func...
HiThe activity stream work in different ways in different instances.. and I can't figure out why.When I upload an attachment to an incident in one instance just by moving it to the incident, its uoloads correctly, and can be accessed the normal way i...
I have an onChange script I'd like to run on a catalog item but my script doesn't seem to be working. Any thoughts?function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; }var type = g_form.getValu...