How can we create Aging Report for Incidents. Based on buckets we need this report as list of bar type. Buckets will be, Aging > 60 days Aging > 45 days Aging > 30 days Aging > 7days Also we need to Schedule this report to share every day. Please hel...
Hey all! Okay, this might be a very basic question but: What is a blob image? When an image is attached to an Incident, often it is called 'blob' instead of the name of the image. Why is that? THANK YOU in advance
what is the main difference
Hi All, I want to display error when he is entering the value more than 10 in the field. Through client script it is working fine but using business rule i want to show error message in the portal. IP Range is the field where i am actually trying for...
Without creating transform map how we can transfer data to target table from staging table? I know two ways to import data- 1) using import set 2) directly from table is there another way to transfer data. TIA.
Hi All, In one of our custom UI action, We have used "notification_display" UI page to preview email by passing record sysid and notification sysid. Till Jakarta it was working fine but after upgrading to Madrid it is not parsing the record sysi...
Hello All, Im trying to send the array values from script include to Server Script. When i send from Script include i can see that the array values are getting sent in New Line. I get the array values in the Server script and trying to print in the ...
I am trying to figure out how to do this. Here is the scenario I am trying to solve for. Someone logs an incident, IT picks it up and replies and puts the ticket on hold - awaiting caller. User does not reply within 3 business days and then IT want...
Hi All , I have a requirement All the child tasks should closed when closing the parent task which are tagged under parent task.Parent task contains 500 child tasks are tagged. If Parent task is closed then all the 500 child task should be closed....
Hi All, I am currently scoping order guides and the functionality. One thing I am noting on Step 2 of the guide there is a previous button. If that button is selected then it will go back to the previous screen but the data on step 2 will be lost. I ...
I am currently designing an ITOM focused Service Catalogue in a greenfield ServiceNow Implementation and am trying to understand how the Service Portfolio Management elements interact with other areas in ServiceNow - all the documentation seems to te...
Hi Community, getting errors in logs. any one while trying to move the update set in test environment and how this issue can be resolved? Whats does this mean and how to resolve it. Anybody with some input would be a great help. Thanks.
Hello Experts, We will be deploying new ServiceNow (ITSM module) environment to Production in few weeks. Customer asked us to provide an implementation/deployment plan, which covers all the activities pre-deployment (day-by-day), during deployment (h...
How to update the Banner with the Welcome message? I edited the welcome mesage here in Paint but have a requirement something like this to add on the ServiceNow Portal as Welcome messgae on the Banner/ Header.
Hi, When user clicks on implement, actual; start date gets populated and when one clicks on review , actual end date gets populated we have requirement that the actual start date and actual end date should be within planned start and end dates else a...
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