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Resolved! How can we add dynamic dropdown choices to the variable in catalog?

Hi All, How we can add dynamic dropdown choices to a variable without any custom table. I have one orchestration activity and getting output response as below. {  "databasename":"",   "datasource":"testdatasource",   "instancename":"dev123",   "outpu...

Community Alums by Community Alums  
  • 3880 Views
  • 24 replies
  • 0 helpfuls

Resolved! Dependent Dropdown In Service Catalaog Form

Hi Folks,     I am new to service now and I have a requirement.I have two dropdown fields in our catalog form. in first dropdown there are two values and values in 2nd dropdown field is coming from a custom table.The actual requirement is to filter t...

sonu123 by Kilo Contributor
  • 2474 Views
  • 5 replies
  • 0 helpfuls

could not move standard change back to New state

Hi Expert,   We have a requirement to add a approval activity to the standard change workflow, when the approval is rejected, set the change request back to New state. I have a set values activity to do that, however, it doesn't update the change req...

Community Alums by Community Alums  
  • 1420 Views
  • 5 replies
  • 0 helpfuls

Copy variables from RITM to Catalog Task

Hi, I wrote a scheduled job to created a manual task for an RITM after specific number of days.The Requested item(RITM) has variables associated with it which is visible under Variables tab of RITM. With this scheduled job I was able to create the ta...

First response SLA

I am trying to figure out the best way to create 'First Response' SLA.Start SLA: When ticket is assigned to an assigneeStop: First comment posted by after ticket has been assigned to assigneeNote: Comment could be posted before being assigned to this...

karan21 by Kilo Contributor
  • 2431 Views
  • 2 replies
  • 4 helpfuls

Resolved! Workflow Task Activity set to cancelled

So a RITM was set to closed incomplete when the requester asked for it to be canceled.  However in set the task to closed incomplete but cancelled it in the workflow.  It then did not close out the workflow and cause the request to remain open.  How ...

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Service Catalog Rest API - order_now

Hi Experts, I am novice to service now platform and trying to figure out Service Catalog Item integration through Rest API. Using baseline endpoint of order_now:https://server.service-now.com/api/sn_sc/servicecatalog/items/{sysid}/order_now 1. How to...

SnowArun by Tera Contributor
  • 5884 Views
  • 3 replies
  • 1 helpfuls

disable checkbox selection when one option is select.

hi TEam. my scenario is' = i have 4 checkbox that have sentences on them. example option 1 = standard access - gives you the ability to perform the following task .... option 2 = level 2 access - various other information etc .....  option 3 = more d...

osman2 by Kilo Contributor
  • 2099 Views
  • 4 replies
  • 3 helpfuls

Resolved! How to use Reply, Reply all and Forward with HTML formatting?

Does anyone know how to use Reply, Reply all and Forward (glide.ui16.emailStreamResponseActions = true) with HTML formatting? We are very email dependent right now. My users (IT, HR and Facilities) want to be able to reply to a received email in the ...

Resolved! Cancellation of CR

This issue is randomly observed. State of Chnage request is incorrectly reflecting as “Closed” in place of “Cancelled”.  in 20% of cases we have seen user trying to cancel but CR is Closed

Resolved! Date calculation - Add 30 days.

Hi All, I am sending a notification to the approver once the request is submitted. Body of the notification will be  Kindly approve the request which created on "Date 1" by "Abel Tuter".  You have to approve/decline the request before "Date 1 +30". I...

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Community Alums by Community Alums  
  • 4703 Views
  • 11 replies
  • 2 helpfuls