Hi All, To calculate the license count, I have created the report on sys_user_has_role whose roles are ITIL or approver_user. But in the report if same user is a member of 4 groups with ITIL roles, 4 records are shown in report. How can I remove du...
Is it possible to check table names in Context menu Condition? for e.g. ( tablename != "new_call") please advice.
Hi, We have a requirement to implement case sensitive value for field. For example if the existing record has value "ABCD" and another user insert the value of same field as "abcd" or "ABcd", then the system should accept the value. But if we will a...
can we add text formatting in description in servicenow. like HTML : Screenshot attached:
If you want to have a single workflow for multiple catalog items with slight modification how would you get the solution incorporated?
Hii All, I created the script action and tried to call into Business Rule. It doesnt working. The following condition i used. 1. Event has created 2. Wrote the script in Script action and mapped with Event. 3. Called the script action into Business...
Hello All, How to restrict the Record Producers to search in the Portal Page. These Records producers are from Order Guide- the users are searching with the specific Record Producer names in the Portal Search option and submitting the form. Since it ...
Hi All, Can you please suggest me for configure sla's for change and please provide any document if you impliment
Hi All, We have a requirement to create "x" number of RITM based on the "x" number of rows used in "Multi row variable", this RITM in turn should not create multiple REQ. We had a requirement to create a multi share windows catalog request i.e. in 1 ...
I am trying to Create a Due Date field on my cards displayed in Visual Task Board (the Kanban wall, not table). I have it in my table as a column, but I want it to display on my Cards in my visual task board wall. is this even possible?
Hi Guys, Anyone has any idea as to how to disable Scheduling Assistant in Change Management? Here is the details in the docs site: https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/change-management/concept/change-conflict-...
Within Incident Management, we turned the state of "Awaiting User Info" (created, not OTB state) to Inactive status. There were over 400 tickets that were in that state, most of which were over 1 year old (put in that state by technician, then "forg...
I got a requirement that some of the fields should be encrypted depending on roles? Is there any way to do that? Need help can someone help me with this please
my concern here is , there are itil users they can edit the state field on list view. now the requirement is the itil users should not change the state field when it is in closed state. only admin should edit when the state is closed from list view. ...
Hi, I have a catalog item where one of the variables (it is part of a variable set) will display all assets assigned to a selected user, but then I need the requestor to select only one of the assets, so I would ideally like to use a multiple choice ...
