I'm looking for some input on how best to communicate with users after they submit a request via the Service Catalogue. Incidents are very straight forward, there is one record. There are three records created when a request is submitted:REQRITMTASKS...
I have installed the Managed Documents plug in and created a document as a test. However, no one else outside of me with sys admin rights, can see this module or access the documents. I have looked through the WIKI and other community questions/a...
I have been entering in every contract we locate into the Contract Management section of ServiceNow and attaching electronic copies of all related documents to each contract utilizing the Managed Documents module. How do we give a user the ability ...
Hi All,I have an existing application in my instance. Table is extended from task table. I need to remove unused fields from the table. What could be the best practice to do that ?Regards,Kaleemullah Akbar
I have updated the cost field for all of our hardware product models. How do I update the costs for the assets associated to those models? The cost in the asset record does not automatically update per the cost in the Product Model.Larry
Hello Community,I was wondering if anyone on here would know why this situation would occur. It seems that a user has created two Change Requests.The odd part is they both have the same UID and I thought that ServiceNow would never created the same...
We have many licenses that are subscription based. What is the best way to enter these into the system? I want to enter a record into the Software license asset table so that I can keep track of all the licenses centrally. Then I would enter a contra...
Trying to load data on import set table....but it is not coming in the list of EXSITING TABLE.There was no ACL's created for this table...I have created the ACLs.Please help....its urgent.
Hello,I have set up imports to our CMDB tables from both SCCM and Casper.There is an issue with the model import. The the model "name" is not importing properly. In most cases, it works fine, but sometimes the "name" field is not importing, even thou...
When I am working with update sets I am seeing, what appear to be duplicate updates. Please see the example image below. Why are there 2 INSERT_OR_UPDATE catalog variable set changes to "Application.New Contractor Access Request".Being a newer admini...
Which relationship type can be used to relate ESX Server and a virtual machine?Does "Members::Member of" work?
I'm working in a dev instance (Fuji) and I've created a new application that extends the task table...Within it, I've created a UI Policy that states, if field X is true, then make work notes mandatory...so, when I was testing, the notes became manda...
I am trying to edit the stages of demand management that display of the top of "create new" records. How can I do this?
does the demo instances of service-now changed their password and username? because I cannot anymore log in using the "admin" username and password. I'm using the instances in my service-now connector task
Hi,I am just trying to archive incident records with related Affected CI's.I created a Archive rule, which works expected and archives incidents as per my condition.I have added new Archive related record rule and selected Reference as Affected CI's ...