I have been tasked with hiding options in a multiple choice list. (This can be changed to select box if needed). From what I have researched this can be accomplished with a catalog client script to do this. However, I am having issues getting this sc...
What is the difference between virtual agent and ITSM virtual agent and how to activate virtual agent in the instance?
Hello Now, Can anyone help me with the following requirement: I'm doing a SNOW-JIRA integration(REST based) in which JIRA is in OKTA environment. What all parameters are required or How to create a authentication profile in order to make the connecti...
I have a couple of requests that I can't seem to figure out. 1. Our Change Manager would like the CAB Workbench to automatically send meeting invites before each meeting, instead of him having to go into it and manually send the invites through the ...
I have a service catalog item containing 4 question choices. I need 2 of these question choices hidden based on current user's logged in role. The crucial thing is I am unable to check out how to hide thse fields even without the dependancy on a user...
Hi, While calling outbound rest message from Async business rule i am getting the below error "Error constructing REST Message/Method: my_scope.my_rest/POST" I have crosschecked many times the correct name of rest message and method , I have gone th...
For a customized form, there are a series of approvers. When each one of the approvers are approving the record, their entries in sysapproval_approver table are getting deleted and stored in the sys_audit_delete table by the system automatically. Is ...
My internet speed is pretty good. but still, my instance takes a lot of time to load or to perform an action, I am facing this problem from the past two weeks.
Hi All, We have had some user criteria established for a while on our KB and Catalog items. We're using the advanced script as follows to check if a user has a Staff ID, meaning only staff should be able to access the item in question: (function() {v...
All,I create a lot of ad hoc reporting in the Change Management application of SN. Most of this reporting requires use of dates and times. On one of the SN wiki pages I saw a table of all the operators based on the type of field you would choose but ...
Hi i have created two below properties in servicneow as per docs glide.http.timeout | integer |300000glide.soap.request_processing_timeout | integer | 300 but still error coming like this
Hi All, We have 'Edit request form' widget on portal , when we raising request variables are working as expected ( based on Catalog ui policy and client script , some are visible , few are mandatory etc...) , But when i click on 'Edit request form'...
I am fairly new to Service Now, if not entirely new to scripting, so please be patient with this newby. We have several Service Catalogs that all share a core set of fields, then each request has a few additional fields that are related to that spe...
Hi all,When I click on 'Copy Change' all field are not copying to new record. I have attached screen shots for reference. I have gone through UI Action and related script incudes but somehow i am facing difficulties in resolving this. Can anybody hel...
Hi, I am unable to set the value of a field whose data type is Integer through Client script. The field is blank when the Client script runs. Anyone faced this issue? Below statements did not work- g_form.setValue('integerDataTypeFieldName', 75); OR ...
