background script for changing state
hi allcan you advice how can I change the state from backend.I want to change it from work in progress to complete.RegardsNikita Khavnekar
Forum Posts
Resolved! REST API using OAuth Authenication with Single Sign-On (SSO)
I am trying to create an incident in ServiceNow from a SharePoint 2013 workflow using OAuth to get the access token for creating the item via REST. I have followed the wiki procedures for setting up OAuth, OAuth with REST, and the OAuth plugin is act...
Resolved! Create an embedded list
I'm having trouble creating an embedded list. I was following the instructions (from 2013 on wiki) of creating a related list. That didn't work. I found an embedded list that I could work with - but I can't find where to access it to see how it...
add field to database view
Hi AllHow can I Add Incident "Subcategory" field to the DB view "Task_Outage_And_Alert.Task_Outage_And_Alert IS database view having 5 tables- task, incident, problem, cmdb_ci_outage, incident_alert.Please advise.RegardsNikita Khavnekar
Resolved! How to add metrics to related task list
I recently added incident tasks as a related list for incidents to allow the assignment of work for other groups to assist the primary group with resolving the incident.on the master incident record I'm able to track metrics using the related list. H...
Creating a filter for 'Edit Members' page.
Hello,I had a requirement — to create a customized filter in the 'Add / Remove multiple' button which will show in the slushbuckets only the users, associated to the country of the currently logged in user. I managed to achieve this by overriding the...
Resolved! SLA Notifications to different groups based on the SLA %
Hi,I am trying to send email notifications to different groups based on the SLA %.- At 50% - send email to assigned to & Group A- At 75% - send email to assigned to, Group A, & Group B- At 100% - send email to assigned to, Group A, Group B, & Group C...
Self Service View for Incident
For users, if they go to Self-Service->Incidents->New the page displayed is the same as if they go to Service Catalog->Create a New Incident.For ITIL users, if they go to Self-Service->Incidents->New the are sent to a different page than if they go...
Resolved! Inbound email actions do not generate notification email
Hi all,I've got an issue that concerns how inbound email actions interact with the incident table and when email notifications are sent.In our existing environment we have a notification that is sent when a record is inserted into the incident table ...
Resolved! Servicenow SFTP Data Source Connects to SFTP Server using a different IP?
HI All,I have configured a SFTP Data source in our dev instance. Our Dev instance IP has to be white listed at thee SFTP server level so that instance can pull the file. Our Dev instance IP ends with xxx.xxx.xxx.200 but when connecting to the SFTP se...
Resolved! how can i set a value in a text field in ui page
i have created a ui page which does a glide record query and returns value. i need to set these values in a text field. i am doing a glide ajax query to return value in client script. this is the html part<td><input id="fname" name="fname" type="text...
EDI Interface
Hi All,I am new to ServiceNow and I am wondering is SN provides a standard EDI interface to exchange order and/or asset information between us and vendor/supplier?BestKlaus
How to use Contract > Purchase Order Module
How to use Contract > Purchase Order module and how Purchase Orders are associated to Asset records on Asset Form.Note: Our current procurement tools are PurchasePoint and SAP.
Inbound email - how do i ignore an email so it doesnt create an incident
good afternoon allI am looking to ignore certain emails that are currently creating incidents within ServiceNow.I have the default OOTB script running on my DEV system, I have tried various things to ignore certain emails, nothing seems to be working...
how to view a closed incident
Hi All,I am new to servicenow, can anyone help me to know1> if it possible to view incidents that are closed .2>can we assign multiple tickets(change tasks/incidents) at a single go, by selecting all required tasks.