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Resolved! Restrict request submission if mandatory field is not filled in.

Hello Everyone,   I have a scenario in my order guide that when form is not loaded completely user directly clicks on submit button without filling the mandatory field and REQ is created but with no details.   So, can anyone suggest me how can I give...

nisha2606 by Kilo Expert
  • 2811 Views
  • 16 replies
  • 2 helpfuls

Resolved! Custom Journal field with post

I'm trying to add a custom Journal Input field that works just like Work Note, with the Post button and the Activities below. I followed this link: Add a work notes journal field (with post button) to form but after creating the new field and adding ...

sgmartin by Kilo Guru
  • 3298 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to get the sys_id of logged in user to the Portal?

Hi,  Can anyone help me in getting the sys_id of the logged in user on the service portal?  I'm creating a catalog client script and I need to get the sys_id of the currently logged in user but g_user.userID(); isn't working. Will I need to use Glide...

sndev1099 by Giga Expert
  • 9434 Views
  • 5 replies
  • 5 helpfuls

RITM not created from Request

Hi, In one of our cases, a request has been created but no RITM. We searched all the possible reasons with no luck. Please suggest why this issue happens and where to check to find the root cause? Thanks

gowdash by Mega Guru
  • 1179 Views
  • 3 replies
  • 0 helpfuls

reactivated deleted AD accounts

We currently sync our SNOW users with our AD accounts nightly to ensure all new employees are added to SNOW automatically.   We currently colase on the ObjectGUID as its the only field that is guaranteed to be different between users.When Security di...

Kirk2 by Giga Contributor
  • 1525 Views
  • 4 replies
  • 0 helpfuls

Rule base of Order guide not working on Service Portal

I have created multiple Order guide and deployed that on Service Portal . But Rule base is not working .   Suppose there is one checkbox >> Hardware . On clicking Hardware checkbox , Hardware Catalog item is displayed  but ehen I uncheck Checkbox >> ...

pgrover by Giga Expert
  • 1295 Views
  • 3 replies
  • 0 helpfuls

Showing SCTASK numbers with an email

I'm working on revamping our email notifications, as users don't like them - they show irrelevant information, yet also don't show the right information. We currently have 3 emails firing to the user when their request is submitted -: 1 - Request REQ...

StewartF by Tera Expert
  • 2079 Views
  • 17 replies
  • 0 helpfuls

Resolved! How to set value in List field?

Hi, The requirement is to create an emergency change from Incident and transfer some of the field values from Incident to Change Request. I need to get the value from list field "u_brands_affected" on Incident and set those values in CR's list field ...

tyagisu by Mega Expert
  • 4360 Views
  • 7 replies
  • 2 helpfuls