ITSM forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

Hi Community, there is an assignment group which is inactive in servicenow yet some incidents got assigned to it which are crossing the incident ageing >20 and >30 days. Could you help me with the reason why this could have happened and what to check

Hi Team, There is an assignment group which is inactive in servicenow yet some incidents got assigned to it which are crossing the incident ageing >20 and >30 days. Could you help me with the reason why this could have happened and what to check for ...

Licensing for Approvers and Fulfillers

Hi,I have a question on Servicenow licensing for Approvers and Fulfillers.I understand that an Approver can perform all requester actions and view or modify requests directed to the approver. Approvers have the approver_user role, but no other roles ...

Update Request Item with Inbound Email Action.

Hi All,   I am working on a requirement. An email will be received by vendor (email subject doesn't consists of RE or FWD). The email subject consists of the RITM number as "XXX Quote Confirmation: Quote Ref. RITMnumber [EXTERNAL]". This should updat...

Resolved! Business Stakeholder - what would that user see?

We have a requirement to enable our end users to see, read only, incidents and requests.  I was told that could be accomplished with the new 'Business Stakeholder' role in New York and beyond.  Before we purchase new licenses for this role, we would ...

Colleen1 by • Tera Contributor
  • 2887 Views
  • 4 replies
  • 3 helpfuls

Resolved! Process regarding Change management

Hi  Iam working on a change process in my recent running project .Actually i need to add a new change in my process There are several processes involved with adding a change type. These processes include managing script includes and workflows ,so how...

Audit log for Knowledge base

How to enable the audit log for knowledge base? Can the audit log capture who read the articles activity? Can the audit log capture who click the URL in the article of knowledge base?   Please advise. Thank you.      

VLee1 by • Giga Expert
  • 1309 Views
  • 4 replies
  • 0 helpfuls

Resolved! Set all fields read only when state is completed

Hi All, I wrote a UI  policy to make all fields read-only when the problem state is completed. But while changing the state only all fields are getting read-only. As per the requirement after saving the form fields should become read-only. Please hel...

Anil74 by • Tera Guru
  • 2391 Views
  • 12 replies
  • 1 helpfuls

Adding script to add records in table

Hi I have one Major table Reports I have 4 Related list for the same table,  whenever any record gets inserted in Reports table i want to add respective number of records in related list tables as well I have written below script   for(var i = 1;i<5;...

Resolved! How would I prevent a Business Rule from running twice?

I have two Business Rules set up.One business rule is on the sc_req_item table and copies comments on the RITM record as work Notes on the Task record. Table: sc_req_itemRuns on: AfterCondition: current.comments.changes()The second business rule is o...

Shant Cancik by • Tera Contributor
  • 6565 Views
  • 15 replies
  • 11 helpfuls
Labels