Resolved! How to Send Email notifications when Change Task is inserted and Assigned to a user
Hello Everyone,I wanted to ask the community how to send out notifications when a change task has been assigned to a user.Please let me know.
Forum Posts
Database view group by clause
I created database view with using cmdb tables , I want to use gruop by cluase in Database views where clause like SQL . I think , where cluase does not support it .How do you solve this ? script or another method ?Regards, Thanks , Salih
Assigned to is not a valid member of assignment group - yet ticket saved
Hi Everyone,Our Assigned to is constrained by the Assignment group and Assignment group is constrained by Assigned to. As such, you cannot select an Assigned to unless they're a member of the Assignment group. In order to reassign a ticket from y...
Showing to fill mandatory fields but there are no mandatory fields
Hi everyone,I got an issue while creating an incident, when i am trying to fill the fields and save the form it is giving an alert to fill mandatory field but there isno mandatory field on the form which is showing in the alert and also some of the f...
how to get the label of the choice list to check the condition in email script
hi all i want to use label of the choice list in the email script without using the values..thankshitman553931pradeepdjpradeepksharma
Reporting on Problem tasks where Problem Related incident equals critical
Hello, I need to report against all problem tasks where the parent problem has a Priority 1 - Critical incident within its related lists. Can anyone advise on the best way to do this.I was hoping to be able to do this without custom reports or datab...
Using Exact Search Match for searches other than Tasks
Hi, Is it possible to perform an exact search match using the Text Search function against tables other than Task (such as cmdb_ci or a Survey table) so that the exact search record is displayed rather than the matches found and then the record with...
Resolved! Close multiple tasks
HelloWe used Service Now at my work and for example every new starter that joins the company we the helpdesk get 50 tasks created.It is very slow to close them all one at a time.Is there a way to easily close more than one task at a time?It is unlike...
Resolved! How to raise priority using a business rule
Hi All,I'm new to world of service now and was looking for assistance on a business rule.I'd like to make is to a priority 2 incident is raised to priority 1 eight hours after being raised/opened as a p2. I've tried many different tests within ...
SN SCOM Integration
Hi All, Is there anyone who has achieved success in integration of MS SCOM 2012 with SN with the SN Connector or a 3rd Party connector.
Resolved! How to move custom table from one instance to another
I have a requirement where i have a custom table having overall 80 columns and 4 custom modules created under it. i need to move this to another instance of snow. what is the best approach ?kindly help t_anurag
Resolved! Right Click Menu missing
Hello community,I need help in trying to figure out how to restore the right click features I had for my Change request page. Please help!When I right click on the Change Request gui, it use to give me this menu:Now it gives me the standard web bro...
How can i permanently delete a custom table so that i can create a new table with same name
How can i permanently delete a custom table so that i can create a new table with same name. as if now it behaves strange after i delete and try to recreate by given the label of newly created table name as "Task" and not letting me to change the nam...
how to delete reports?
I created reports in our CMDB Config Database and want to delete these. I looked around and could not find how to do this
Trigger two workflow on same table at same time
I have a main workflow that is running for a catalog item.i have created another separate workflow "A" on req. item table which is getting triggered when that state changes to "Awaiting user info".these two workflows are not linked and i can't create...