While searching with the keyword on KB through the service portal if the word is available in the article body still showing this result. as i checked the contextual search configuration for KB and the field is added only the short description still ...
Hi All, I am working on ‘Service Catalog’ to order ‘Hardware’ (Laptop, Headset…etc) via referring “Hardware Model” table. On the catalog form I have a field “location” which is populated from table “cmn_location”. I want dropdown field should be popu...
I am using deleteMultiple() command in a fix script to delete unwanted records. I have nearly 200 K records in Group Member table which I don't need. I created a fix script. The Fix Script takes forever to complete. On an average it is deleting 1000 ...
Can anyone help me to create a report that gives the list of incidents 'transferred' from my team queue to other queues ?
I am a brand new admin with very little ServiceNow experience. However, I am trying to create a touch report for all incidents, tasks, and problems touched by the assignment group, Solution Center. As I want a record of everything touched by them reg...
we have created one record producer which will give the ability to user to create incident from the Portal. while opening that record producer it is taking much long time. but eventually it will open after long time like 2 minutes. is there any thing...
I have a request from my manager to get the assignment group for incident to only show the assignment group's parent assignment group for certain roles. I have a script include: function myGroupFilter() { if (gr.userHasRole('itil_limited')) ...
Right now attachments that come in on a RITM do not get sent over to the catalog task item that gets created. Is there a way to move it from the RITM to the sc_task that gets created easily with flow designer? I know Flow designer has a move attachme...
Hey, So I want to Auto-Populate the Location of a User based on the User's name that I input. When I Select a User in the "Requested For" reference variable field, I want the Location to Auto-Populate to whatever that User's location is. The Referenc...
Hi, We are starting to create workflows for our Catalog Items. However when all the SC tasks are completed the workflow ends. But the RITM remains open. What is the best practice for making the RITM close when all tasks are closed? This is even happe...
Hello, As per below link: https://community.servicenow.com/community?id=community_blog&sys_id=09becbf3db589b403882fb651f961986 it says 'Before you begin creating a flow, create a custom, or scoped, application for the content to reside in.' Can any s...
Hello,Has anyone incorporated a Barcode Scanner into ServiceNow? I am hoping to be able to create a inventory view that does the following:1. Able to select a Stockroom and Status.2. Scan the Barcode of a laptop and have it automatically update the d...
Hi, Is there any way or place to check the difference between cloned widget vs customized widget vs OOTB widget in New York version, i know we are getting a new feature in Orlando release for this but how about in New York version. Thanks.
I have been tasked with hiding options in a multiple choice list. (This can be changed to select box if needed). From what I have researched this can be accomplished with a catalog client script to do this. However, I am having issues getting this sc...
What is the difference between virtual agent and ITSM virtual agent and how to activate virtual agent in the instance?
