Adding the Flag Article button in portal side
we have a Flag Article option for the knowledge Articles in native service now screen but the flag Article, is not available in portal side.
Forum Posts
Resolved! g_form.hideRelatedList: How to hide all or specific related lists in service portal?
So anyone know what parameters to enter to hide catalog tasks, approvals, and group approvals in the service portal? I was able to use g_form.hideRelatedList("task_sla.task");to hide this in Incident form but now I need to know what to enter for thes...
Ask the Expert: ITSM Common Services Data Model (CSDM)
Join us for another session of Ask the Experts! In this session, we'll be covering ITSM's Common Services Data Model (CSDM). The Common Services Data Model (CSDM) represents a shared set of service related definitions that span the ServiceNow® pro...
How to update parent record using business rule
Hi All, I have created a after business rule. When change is created need to update the change record in the under parent field in release table. below is the script. var gr=new GlideRecord('rm_release'); gr.addQuery('change_request',current.sys_id);...
How to use email.subject.startsWith("test1") method in the inbound action?
Hi Team, I am creating the incident through inbound action when email received to system with subject start with "machine" Email is receiving to system but ticket is not creating and it's showing the error as "did not create or update incident using ...
Catalog variable for multi select
I have a requirement to let a user select multiple choices from a drop down list. See belowHow do I accomplish this? Can't find an OOB option for variable type that let's me do the above.
Seeing Incident linked to Request
Hello folks, I'm testing the process for Create Request from Incident, not something we've used before. I can see the link to the RITM from the Incident but I can't see the link to the Incident from the REQ or RITM. Is there a way to see this? It ...
Resolved! Place Multi Row Variables in Email Script
I have a Record Producer with a Multi Row Variable Set (MRVS) that is creating an HR Case. The resulting case requires an Approval needed prior to being fulfilled. I have been asked to include the contents of the MRVS in a readable, table format on...
Resolved! How to see which users are subscribed to a knowledgebase
I'd like to identify which users are subscribed to a specific knowledgebase I've looked in the specifc knowledgebase record, tried to run a report using the knowledgebase and knowledge tables without any success. The knowledge table does include the...
Resolved! How to write script in flow designer.
Hi All, How to write script in flow designer. I want to write the below code in flow designer, var groupValue=gr.assignment_group.u_auto_close_duration;var half = (groupValue/2).toFixed(2);var roundingValue=Math.round(half);var gDate = new GlideDate(...
REST API best practices
Hi All,I have a requirement to setup inbound REST API, so the third party system can consume our REST API's to create/update the incident tickets in our system.At the same time we do not want them to send any data that is not compliance with the our ...
Resolved! Can we fetch the data of shopping cart items and their variables before checkout
in shopping cart page, before checking out can we get the details of items present in the cart and their variables in script.
Resolved! How to get correct CI Class for imported Assets?
I am importing asset data through a transform map/import set, and am setting my model category (Computer for instance), but yet, the CI that is created is not being set to the Computer class. It keeps creating a CI with the 'Configuration Item' cla...
Resolved! Is There A Max Question Choice Limit On A Select Box?
Is there a max number of Question Choices that can be added to a Select Box? I have 11 choices and only 10 will show up when I click the select box. I've seen potential answers that say to adjust glide.xmlhttp.max_choices (has a max of 15) or glide....
Is there a way to recover a deleted attachment?
We are currently on a London instance of ITSM. A client was wondering if it was possible to recover a deleted attachment from a Requested Item. The user has gone in to a Requested Item record, and clicked the paperclip to manage the attachments asso...
