Forum Posts
Resolved! How to change the order of the values in the drop down in the portal side
I apologize for the multiple questions, but this resource is very helpful for a newbie like myself at an organization just starting off with Service Now. Anyway, we are trying to change the sequence order of the values as they appear in the drop down...
Tables are opening in null view and submit or update button is not present
i am facing a strange type of problem . i made an application menu and under it i add three module that is based on three different table. when i am trying to open the module the list or form that are getting displayed are opening in null view. no ne...
Resolved! Ticket Auto-Assignment based on Round Robin Method
Can we assign tickets auto-matically to the assigned to based on round robin method? If group has A,B and C user, first ticket should go to A then B and then to C after that again ticket should go to A. Thanks, Pooja
Resolved! Beginner scripting question: How to use "startsWith" in a User Criteria script
Hello, Facing a deadline for a go-live and am having issues with the User Criteria for a Service Catalog category. Basically I just want to show the SC Category to users who have a relationship on their user record to any CI with a name starting in "...
Resolved! Autopopulate fields from RITM to SC Task when SC task is created by clicking new button from RITM
Hi, How to Autopopulate fields from RITM to SC Task when SC task is created by clicking new button under RITM Related lists. Any help is appreciated. thanks teja
Resolved! User can submit a request only if attachment is attached on catalog form? I dont want to do with catalog client script. How to do this validation ? I need a code for client script and script include.
User can submit a request only if attachment is attached on catalog form? I dont want to do with catalog client script. How to do this validation ? I need a code for client script and script include.
if(typeof RP !== 'undefined') what this means
if(typeof RP !== 'undefined') what this code means
Resolved! Hi I want to validate if attachment is attached before submitting catalog request
Hi, I have written catalog script and script include. While submitting form without checking attachment the form is getting submitted. Screenshots of client script and Script Include is attached below: Please help me where my code is getting wrong. ...
CMDB: Duplicate Records in Reports
We currently are pulling all of our servers out of the CMDB into an excel spreadsheet via a SvcNow report. Unfortunately, the three tables we have connected to generate a single inventory report is resulting in duplicate records. Is there any way wi...
Widget to list Catalog Tasks
Hi Guys, The out of the box Service Portal does not list the catalog tasks from the catalog item. Has anyone created a widget for this ? Could someone share how its done. Thank you in advance. Regards, Jocelyn
Resolved! how to set default value of variables through script include? What i need to write in script include ? I need help.
how to set default value of variables through script include? What i need to write in script include ? I need help. I have attached screen shot. Change lead is a varaible. How to auto populate user name when ever any user logs into account its userna...
Submit button on Catalog Item
I want to add a submit button to one catalog item and not display Order Item. I created a UI macro with code: <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"><div class...
How to use javascript in default value tab of lookup select box?
Hi everyone, I try to figure out how I can use javascript in the default value tap of an variable (lookup select box) in a catalog item. My select box variable is based on a prior lookup select box on the form. The second one shows based on a m2m tab...
Resolved! Data Pill Picker
Hi, I am facing issue with data pill picker in virtual agent whenever i try to select input variable or script variable it is showing me blank screen.I don't know this issue is in New York or i am doing some mistake .If any one have some idea regardi...
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