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How to auto close changes older than 30 days

Hi, please assist with the below script.  I tried the below code it closes changes that are new. I want to close changes that are in 'scheduled' ,'implement' and 'review' state where the planned implementation date is older than 30 days and the relat...

Carol2 by Tera Contributor
  • 1663 Views
  • 6 replies
  • 1 helpfuls

Resolved! ATF 'Validate Outbound Email' and document ID

I made an ATF test where I submit the incident with a Record Producer and use the 'Validate Outbound Email Generated by Notification' test to see if the notification has been sent to the user. As a Source Notification I take document_id submitted fro...

Resolved! CMDB vs CMDB_CI

What is the difference between cmdb and cmdb_ci. The definitions in docs dint help me to understand. Looking forward with examples. Cheers NK

Samantha Sam by Tera Contributor
  • 2798 Views
  • 7 replies
  • 2 helpfuls

Resolved! IntegrationHub ETL --> How to activate that

Hi, I am looking to activate 'IntegrationHub ETL' but its not found anywhere. https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration-management/concept/integrationhub-etl.html#integrationhub-etl

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shank1 by Tera Expert
  • 1747 Views
  • 6 replies
  • 1 helpfuls

Resolved! Make risk assessment mandatory

What should be done to make risk assessment mandatory before triggering approvals?

Anju by Giga Contributor
  • 1523 Views
  • 1 replies
  • 1 helpfuls

deletemultiple() takes too long

I am using deleteMultiple() command in a fix script to delete unwanted records. I have nearly 200 K records in Group Member table which I don't need. I created a fix script. The Fix Script takes forever to complete. On an average it is deleting 1000 ...

Jags5 by Mega Sage
  • 2392 Views
  • 7 replies
  • 5 helpfuls

Resolved! Touch Report Question

I am a brand new admin with very little ServiceNow experience. However, I am trying to create a touch report for all incidents, tasks, and problems touched by the assignment group, Solution Center. As I want a record of everything touched by them reg...

Dave White by Tera Contributor
  • 1718 Views
  • 3 replies
  • 0 helpfuls

why my record producer is taking long time to load in portal

we have created one record producer which will give the ability to user to create incident from the Portal. while opening that record producer it is taking much long time. but eventually it will open after long time like 2 minutes. is there any thing...

lakng by Tera Contributor
  • 1320 Views
  • 9 replies
  • 3 helpfuls