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Resolved! How to loop all Record producer variables in the record producer script.

I have create a record producer for change_request.In this I am also creating change task for this change request.So here I want to display all the variables in the record producer in change task description field like " <variable name1 >: <variable ...

nj70 by Kilo Contributor
  • 7656 Views
  • 11 replies
  • 1 helpfuls

Resolved! Customize display value for exported Date/Time data into Excel

Hey!We have recently upgraded from Eureka Patch 11 to Fuji Patch 6 and have noticed a change in the format of the data that is exported into excel. I was able to find the following from the wiki "Date, Date-Time, and Time fields are all exported as t...

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karenwoo by Giga Contributor
  • 4907 Views
  • 5 replies
  • 0 helpfuls

Resolved! Assign SLA task to assignment group

New ServiceNow user and testing out some SLA workflows with notifications.What I am finding is that the SLA task is assigned to the worker that is assigned to the incident.   Is there a way to assign the SLA task to the assignment group field?   Here...

Maintenance Schedule and Change Conflict

Newbie trying to understand the nuance of maintenance Schedules and Change Requests.Version HelsinkiI have 2 maintenance Schedules:Global InfrastructureApplies to:cmdb_ciSchedule: saturday 01:00:00 - 04:00:00 repeating weeklyIP NetworkTZ US\PacApplie...

DuaneNMore by Kilo Guru
  • 3375 Views
  • 2 replies
  • 2 helpfuls

Dynamic Two Step Checkout Configuration

Hi Guys, I apologize if I've posted in the wrong place. I'm still getting used to the new forums.  We'd like to handle two step check out at the item level, but it only looks like it's configurable at the order guide level. I realize there's a proper...

b3tts32 by Kilo Explorer
  • 3461 Views
  • 8 replies
  • 2 helpfuls

Strange issue regarding Oracle Data Source and Mid Server

Hi all,like the topic says. We have some Data Sources that use JDBC to connect via Mid Server to Oracle Databases. Sometimes the connection failes, with no particular reason. So we test loaded records manually. Sometimes the connection fails 5 times ...

dante665 by Kilo Contributor
  • 5157 Views
  • 12 replies
  • 9 helpfuls

Resolved! GlideDialogWindow

Hi All,I have a requirement like,Condition : when supplier field on incident table is VendorRequirement : when condition is met, I need to create a glide dialog window, which opens a survey page. user will fill out the survey page and clicks on save ...

Lohith by Giga Expert
  • 6829 Views
  • 9 replies
  • 1 helpfuls

Resolved! Debug Requested By field

Hi Team,how to debug an incident field to know which all ACL, BR, script..etc is applied to that field?I have a field called "reqested by" and it is read-only after the ticket is submitted, but not able to find which is making this field read-only.Ch...

Hafsa1 by Mega Sage
  • 2855 Views
  • 5 replies
  • 0 helpfuls

Using the CHG (change) record in the Agile Development Module

Good afternoon!   Our organization is looking for another customer that has successfully integrated the change management workflow with the Agile Development module.   What we'd like to do is have the Story records be associated with a Change record....

anthonybrown by Tera Contributor
  • 2784 Views
  • 2 replies
  • 0 helpfuls