We like to import data from AD to our User table. And the next Attributes we like to import from AD: sAMAccountName,mail,telephoneNumber,mobile,home,Phone,employeeID But the only ones we get of that list is sAMAccountName,mail. The rest of that list ...
Why does Model Category "Monitor" does not have a CI class associated with it by default?Also, demo data shows Monitor is defined as "Consumable" and is "Consumed" vs "In Use". I would think it to be under alm_hardware.Please help me think through.Th...
I'm trying to quickly get contract management going, using as much OOB as I can, and that isn't going well.I did find entries on the community about the contract management approval history, but I already have YES checked for "Log user approval activ...
We use a related list on our change records to list the individual approvers assigned to the change. If the user does not select a column to sort by, how do we get the default to sort on the approver name field? In the sysapproval_approver.approver f...
Hi,I can set Readonly for simple variables that originate from catalog requests in the resulting tasks by using a client script on the sc_task form with: g_form.setReadonly('variables.my_variable',true); This works fine with simple variables, e.g. w...
Hey everyoneWe're overhauling our Problem module. It looks like the Category field currently on the Problem form mirrors that on the Incident form - note it is not on task table so the field and choice value must have been manually inputted on the pr...
Usually, within Problems, we have a related Incidents list at the bottom which will show us all INC's attached to the PRB. If we hit edit, we used to be able to search for the INC and attach it to the PRB. Since a recent version update, we now see no...
In our instance we are looking to open up an option on our self-service portal that will allow for customer feedback. Initially the thought was to have it be an incident but as time went on, that didn't seem to be such a great idea as that's more f...
How do I link a change to a release?
Hi, i have read lots of posts around automating this process but not quite the same requirements.We have a Catalogue Request Item called - Add user to group - ServiceDeskOnlineThis has two variable setsVariable Set - SDO_GroupVariable - GroupName Ref...
Hey Guys,On the contract form, I have a currency field.I need to import the currency values which i get through excel sheet and they come in different currencies like 10 USD, 20 EUR, 20 GBP etc.When i tried importing them, all the values are coming a...
Hello All,Is there a way to generate a Flow Chart right from a "Catalog Request for a Catalog Item" to "Purchase Order" to "Procurement" to "Asset Management" to "Assigning the Asset" to the Requested User?I need this for a Demo, so wanted to see if ...
Hi.I am a rank newbie at javascript and SNC--apologies in advance if this sounds dumb.When the help desk is working on a ticket, they may need to change an existing ticket to P1, or to open a new P1. When this happens, we want to apply a template to ...
I created a Bundled Model, with 4 assets; computer, monitor, mouse and keyboard. I assigned computer as the main component.How would I assign the Model to the user with all the 4 assets? I tried to assign the main component to a user, but the other 3...
Summary:I have a client that is pushing to store any additional attributes for a user record that are custom (alternate phone, organization, etc) into a table that extends the user table.Reasoning:AFAIK -- Client has multiple instances for different ...