Details: We have some requirements to configure the OOB functionality of Major Incident Management but we cannot figure out where to make the edits (or if it is even possible). 1. When proposing an Incident for a Major Incident the Pop Up has the Wor...
The group approval in my workflow shows cancelled when the approval is completed. I wrote a script where 2 approvals are needed from a group for the approved state. Below is the script - var id;var approvecount = 0;var rejectcount = 0;for (id in gro...
I found an article that talks about adjusting the price of a catalog item based on how a user completes the catalog item, but the article only talks about the variable types you can use and not the process to configure them: https://docs.servicenow.c...
Hi All, How can i give a user access to only Incidents(Create,Read,Update) and no permissions for Changes,Problems. and also he should not delete any incidents.I have tried by creating a new role and a new ACL "Incident* write" ...
Hi , TASK:I have a parent table(portfolio) with the related list (project),now need to create another related list (action)depend on projects field in existing related list field Thanks in advance!
Rather than creating 5x favorites as a user then impersonating as the colleague and re-creating the same favorites manually do you know a quick way to apply the 5x favorites to the 5x people in one hit please? I've had a search on the forum and wasn'...
here the problem is the user is not able to add the filter conditions while adding the related incidents. with the admin role am able to see the same filter conditions. but the same filters are not visible to the user. it will show and disappear whil...
I have a used one ui macro in a catalogue item. For one reference field i have used <g:ui_reference tag, how to put reference qualifer in <g tag? Regards, Sirraj
Hi All, "String value" field in assessment instance question is always empty after a change risk assessment has been completed. Currently anyone submits a survey, the value is visible but the corresponding string value is not populated. Can anyone ...
Hi, One of my customers is running Windows 7 Operating system, he uses Chrome (he is on the latest: Version 74.0.3729.108 (Official Build) (64-bit)) as his preferred browser. He has one or two other tabs open in Chrome with stuff he is working on, bu...
I have a workflow using an if statement that I would like to use a variable on a request item instead of just yes or no. I can select the variable when adding the if option but it does not seem to do anything. Do I need to modify the script to refe...
We are working on configuring service portal and we wanted to make the portal accessible only for specific group of end users. To implement it, we are planning to create a custom role and only the people who has that role will be redirected to Servi...
I am looking to put a framework, or at least suggestions, around the Criticality of a Configuration Item. We currently use values such as Business Critical, High, Medium, Low, etc. for the criticality of a CI but there is no good documentation/framew...
Hi Team, When creating standard change proposal, 'Change request values' field should be mandatory. But due to default values (as per standard change properties), it can be submitted without completing this field and the mandatory field check is not ...
Hi all, I have created a workflow for creating and updating an incident ticket. I have created "incident task" through inbound mail. when all "incident task" state changes to complete then only "incident" state changes to "Resolve or complete" which...
