Resolved! How to use return value activity in subflow?
I want send value from subflow to mainflow and set that value in the field of mainflow. Can anyone suggest me the process?
Forum Posts
Resolved! How to schedule an email notification for every two weeks
Hi, I have a requirement to send an email notification for every 2 weeks if the ticket is in "investigation" state for 2 weeks, and another email in 4 weeks and next one 6 weeks and so on... Below is the scheduled job i created which will trigger dai...
Resolved! Call an event/notification in Scheduled Job
Hi all ,I need to trigger a notification for the records when their Implementation date is less than 11 months old .I have created a Scheduled Job and provided the conditions.Can anyone suggest how we can get the notification triggered in a Scheduled...
Best Practices: Ways to Follow a ticket?
Users are interested in following RITMs, catalog tasks, and incidents... what's the best means of doing so? What's the difference between the Watch List vs the Follow button? Are there other approaches people find helpful? Tag + filter or report? Som...
Resolved! How to leave top 100 records and delete the remaining ?
Hi Experts, I got a requirement to leave top 100 records and delete the remaining. var gr = new GlideRecord("custom table");gr.orderByDesc('created');gr.setLimit(100);gr.query();while(gr.next()){gr.deleteRecord();} By using above script i am able to ...
TASK_SLA bulk repair script.
I have a requirement to repair one common SLA in each of the incident ticket. I tried doing it in TASK SLA Repair option, but it updates the ticket work note with the wording "User experience SLA has been removed from 'Task' table" and it is updated ...
Resolved! Dynamic Approval creation using approval activity in workflow. Facing issue!
Hi, Just encountered this simple question, how to set approvers dynamically based on oe catalog variable. I tried to modify the script in multiple ways but not able to fix it. So we have a custom table where we have stored all those servers. In the c...
Which CMDB table to query if I need to extract all CIs irrespective of CI types ?
Hi, I would need to extract all CIs (Irrespective of CI class or category) from my instance through REST call. Which table should I query to get all CIs and their relationships at once ? Is it cmdb_ci and cmdb_rel_ci ? OR If I need to fetch Applicat...
Resolved! Removing line on labels
I am using labels as a way to have notes on my forms, but I do not like how they are underlined. Is there a way I can remove this line?Thanks
Resolved! Add multiple dependants in field for Choice
Hi all, Is it possible to add multiple references/qualifiers in the Dependent Value field for a Choice in a list. The scenario at hand, is I have a custom app that operates across seven regions. The Category dropdown is different for all regions. How...
Resolved! String date to date conversion
I want to convert string date (2019-MAR-22) to date format (03-22-2019). Regards, Rushi
Order Guide Approvals
Hello, We are currently working on the Order Guide wherein we have almost 30 catalog items to be used and in all the items we have Manager approval.We want a single notification at the order guide level to the Manager which will contain all the Reque...
Transform map, skip record rather than ignore
Hi, I need my transform map to skip records rather than ignore them if the user ID doesn't exist in the system.
Resolved! How to restrict retired CI's on incident form ?
If the field(operational status) on cmdb_ci form is retired then than that ci should not be visible on incident forms ci field ? Someone tell me how to do this.