Hi, As you can see below the description is empty but short description is not. When I open the RITM, the description is empty in Default view because it is coming from Task table, while when i open the RITM is self-service view the description is sh...
Hello, I am looking for some guidance with an integration I am setting up.I am very new to integrations and REST API scripting, so unfortunately I am not even sure where to start.We need to populate our CMDB with data stored in our Mac management sys...
Hi All,I would like a certain type of email to be ignored and not processed by any of the inbound email action. I am thinking to achieve this with Business rule, i changed the state to received-ignored, mailbox to junk but this did not help. The reas...
Recently started working with procurement in a non-production instance and looking for some guidance.First group of items for procurement will be consumables.Using the example of needing an HDMI cable, I've created the consumable model for a cable, w...
Hi folks! What will happen if we change the date and time in SLA Stop Time? And what could be its effects? Closed tickets have been accidentally re-opened resulting to the SLA breached. This will affect the monthly report of the team since the ticket...
I am trying to have the change be set to a state of Cancelled when it is in one of the following states: NewAssessAuthorizeScheduledImplement If the change advances to a state of Review, I don't want to be able to cancel the change. I am using a cop...
Hi All,We have a SLA running on our Servicenow, but there is no color coding in the incident field( color coding is on Priority field ).Can we color Incident field based on SLA and the aging ?
Hi all,I was able to import the middle initial from AD and place it in the Middle Name field in ServiceNow but the problem I am having is that when a user doesn't have a middle name, the sys_user.name adds an extra space between the first and last na...
My goal is to see all the fields of a FORM (fields inherited from other TABLES also) in a spreadsheet. Actually I want to see all the attributes/fields which come OOB for Risk, Control, Policy etc at the form view level that is why I am trying to ext...
How to enable/disable a catalog item in service portal page? Please explain in detail with steps and all the possible ways. 1) Please explain how to make the catalog item display in the service portal page? 2) Explain how to disable the catalog ite...
I create ACL for restrict the state(closed) for non admins from list, But it's restricted like state field fully restricted, I want only remove closed state in incident list, I have attached the images, Please give any script for that. After that ...
Hi All, I have an array with some values in it. How to find the minimum value in it? Suggestions. Thanks, Ram
Hi Experts, For implementing "Incident Communication Management" (ICM), Twilio account is necessary to prepare bridge calls and sending bulk SMS's. But, this Twilio is paid account. Is it possible to implement "Incident Communications Management" wi...
On the Computer Table (cmdb_ci_computer) ServiceNow created an extra field "OS Domain". On the CMDB-Base table (cmdb_ci) there is already the field "DNS Domain". Is there a reason why the field "OS Domain" was explicitly created on the Computer Table...
Hi All i'm trying to write a client script for a catalog item to populate a reference field, based on another reference field. Basically i want to take the selected user in the u_requested_for field, look up their computer from the cmdb_ci_computer t...
