ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Why is my instance so slow ?

My internet speed is pretty good. but still, my instance takes a lot of time to load or to perform an action, I am facing this problem from the past two weeks.  

find_real_file.png
Shivam7 by Tera Contributor
  • 5331 Views
  • 4 replies
  • 0 helpfuls

Resolved! User Criteria not working

Hi All, We have had some user criteria established for a while on our KB and Catalog items. We're using the advanced script as follows to check if a user has a Staff ID, meaning only staff should be able to access the item in question: (function() {v...

Ed Hefford by Tera Guru
  • 2604 Views
  • 2 replies
  • 0 helpfuls

CONDITION BUILDER operator help

All,I create a lot of ad hoc reporting in the Change Management application of SN. Most of this reporting requires use of dates and times. On one of the SN wiki pages I saw a table of all the operators based on the type of field you would choose but ...

mikem_ by Giga Contributor
  • 2590 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to change ODBC connection timeout

Hi  i have created two below properties in servicneow as per docs glide.http.timeout  | integer |300000glide.soap.request_processing_timeout  | integer  | 300   but still error coming like this  

find_real_file.png
Sironi by Kilo Sage
  • 2148 Views
  • 1 replies
  • 0 helpfuls

'Edit request form' widget in service portal

Hi All, We have 'Edit request form' widget on portal , when we raising request  variables are working as expected ( based on Catalog ui policy and client script , some are visible , few are mandatory etc...) ,  But when i click on 'Edit request form'...

Keerti2 by Mega Expert
  • 1749 Views
  • 5 replies
  • 0 helpfuls

Resolved! Change which field are visible or hidden based on select box choice

I am fairly new to Service Now, if not entirely new to scripting, so please be patient with this newby.   We have several Service Catalogs that all share a core set of fields, then each request has a few additional fields that are related to that spe...

tkh by Kilo Expert
  • 11021 Views
  • 7 replies
  • 5 helpfuls

Resolved! Service Portal Page Updates and Update Sets

Hi,I've just started managing our ServiceNow instance, and I had a question. In Admin training, we're told that changes in pages aren't included in update sets. I looked at how you can unload a home page to add it to the current update set, but I don...

firmanbasir by Kilo Contributor
  • 6124 Views
  • 5 replies
  • 8 helpfuls

Dot walking in ACLs using Filters is not working

Hi , My requirement is to allow ITIL users to set Assigned To field on DATA CERTIFICATION table and also it has to allow assigned to manager to edit assigned To field. I have created a Write ACL for ASSIGNED TO field on data certification with ROLE a...

find_real_file.png
Ujala by Kilo Contributor
  • 2344 Views
  • 10 replies
  • 2 helpfuls

Resolved! Exclude specific person from a group approval

Hi All,In our Change Management process we have 3 linear approvals:1) Peer approval (Should be a team member double checking the work in the change request)2) Manager approval (a team manager validating this should take place) - Sends to Assignment G...

t_a_rogers by Kilo Expert
  • 5663 Views
  • 17 replies
  • 2 helpfuls

Send notification when approval is rejected

Hi, I have a variable called a credit card. The variable type is a checkbox. If the user checks then it will go to approval. If approver Rejects then I want to trigger a notification to the user who is raised that request. I am creating Notification ...

find_real_file.png
sriram35 by Kilo Guru
  • 2925 Views
  • 3 replies
  • 1 helpfuls