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Resolved! Help Needed: Change not Cancelling

I am trying to have the change be set to a state of Cancelled when it is in one of the following states: NewAssessAuthorizeScheduledImplement If the change advances to a state of Review, I don't want to be able to cancel the change.  I am using a cop...

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ngriffiths by Mega Expert
  • 1554 Views
  • 2 replies
  • 1 helpfuls

color incident field based on SLA/Aging

Hi All,We have a SLA running on our Servicenow, but there is no color coding in the incident field( color coding is on Priority field ).Can we color Incident field based on SLA and the aging ?

bijender1 by Tera Contributor
  • 5703 Views
  • 19 replies
  • 0 helpfuls

Resolved! Issue with displaying middle initial

Hi all,I was able to import the middle initial from AD and place it in the Middle Name field in ServiceNow but the problem I am having is that when a user doesn't have a middle name, the sys_user.name adds an extra space between the first and last na...

JR Guieb by Tera Expert
  • 2214 Views
  • 6 replies
  • 1 helpfuls

Resolved! How can I export list of fields of form?

My goal is to see all the fields of a FORM (fields inherited from other TABLES also) in a spreadsheet. Actually I want to see all the attributes/fields which come OOB for Risk, Control, Policy etc at the form view level that is why I am trying to ext...

Resolved! How to enable/disable a catalog item in service portal page? Please explain in detail with steps and all the possible ways

How to enable/disable a catalog item in service portal page? Please explain in detail with steps and all the possible ways.   1) Please explain how to make the catalog item display in the service portal page? 2) Explain how to disable the catalog ite...

SrinivasPkl by Tera Contributor
  • 2360 Views
  • 2 replies
  • 3 helpfuls

Resolved! Auto populate catalog item field from client script

Hi All i'm trying to write a client script for a catalog item to populate a reference field, based on another reference field. Basically i want to take the selected user in the u_requested_for field, look up their computer from the cmdb_ci_computer t...

Kai Tingey by Tera Guru
  • 7216 Views
  • 11 replies
  • 3 helpfuls

Resolved! How can i use Service Catalog API (REST) to order a catalog item and get the response with Request number when two-step checkout is enabled

I'm ordering a catalog item using one of the methods in Service Catalog API (Buy Item), but in return i'm getting cart_id, instead of request number if two step checkout is enabled. Please suggest me any other API call that can used to get the reques...

harshav by Tera Guru
  • 1678 Views
  • 1 replies
  • 1 helpfuls

Adding additional information in an Approval request

Hi, I am trying to add extra information into the approval requests that are generated by our workflows. I am trying to add the Summary of requested items and the Comments through the Catalog Approval Request notification running on the ayaapproval_a...

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Kathy3 by Giga Contributor
  • 1596 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to add filters in the Database View

Hi, I need to create a database view that will show all the applications, servers with middleware relationships. For this exercise I've added some views on the respective tables to pull the applications, middlewares, servers. But here comes an issue,...

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Paul125 by Kilo Guru
  • 8881 Views
  • 5 replies
  • 2 helpfuls