Hi All, I have Issue with Arrangement order of Additional comments and work notes in hr cases forms in one Table(sn_hr_core_case_relations) it is showing like as shown below and other hr case table (sn_hr_core_case_relations) shoeing differently a...
for(vars in current.variable_pool) Can any one please explain what the above line is doing
User can't see the users who are available in assignment group in assigned to field They can select the assignment group just fine. However, when clicking the Assigned To, the list is empty. No security flags - just empty. When the assignment gro...
Hi, I want to add requested for field in report on task table. As requested for field is not a task table field I am not able to get the value of it in task table report. I have tried by adding extended fields but through that I am getting only inci...
Hi All, I need to get the data from breach time(planned end date) field in task_sla table and get it displayed in custom field in incident table form.I have tried many business rules by taking reference from community only but i cant able to get it.C...
I'm trying to create a Dynamic filter using script include or also Business Rules, how ever, I've been trying and when i tried to recognize how to do:Script include / Application: Global / Accessible from: All application scopesDynamic Filter / scrip...
Hi Everyone, My Organisation wants to send a survey every time an Incident or an RITM is set to "resolved/closed complete" I'm able to send a notification through an email but once someone has taken the survey and I go to Surveys-> completed, I'm una...
Hi, I have a field called Assigned to (assigned_to) which is referring to the User (sys_user) table on an incident form. I have a new field called department on the incident form. Based on the assigned to value, it should retrieve department and po...
Hi,I am trying to Auto Populate a field when a selection is a made from a drop down using client script.My script which does not work is below. Any help would be appreciated.So When "Risk Type" Corporate is selected the "Internal ref" should Auto Pop...
Hi, I'm struggling to compile a Business Rule script for a scenario I need. When I have multiple change tasks, if I close/cancel one of them I need to then auto close all of the others within the change request as well, with a specific reason code th...
I am finding these two fields are editable till end. Ideally post authorized by CAB (mean in Scheduled / Implement / Review state), in case of normal change, these fields shall not be editable. Any reason why these are kept editable? I tested this in...
We found that our Change Requests were updating the "Assigned to" field on Business Application CIs. Our developer did some digging and found the culprit to be the Out-of-the-box Business Rule "Assign from Stock" which is updating the Assigned to val...
Background: Company policy states that all variable inputs must be Read-Only in the RITM record. Normal Solution: In Variable editor, set Permission for Write to 'admin' role or similar Issue: As an admin, I am unable to modify the Read or Write Perm...
Hi all, Hope you are doing well. I want to populate only users in caller field whose department is HR, and I don't want to use "user reference qualifier", how will you achieve this? Thanks & Regards, Satya.
Hi Everyone, I have checked the documentation of Return Value workflow activity. On what I understand it is possible to pass data from subflow to the parent flow. Can someone tell me on how to access the data from the subflow return value to the pare...
